Fuastino, Johnny, 2 men working in the garden at 10:30 am (greeted us, and asked if we would like a cart) , Mario, and there was another guy who we asked where we can find reflectix and he was awesome. I forgot his name but he was so helpful. He told us aisle 47. And grey was very helpful. The Customer Service here is outstanding and above and beyond. The workers here works super hard and definitely serve the community of Tustin. This is by far the best Lowe's I have ever been to. Definitely would recommend and come back. I hope that these workers get raises because they are absolutely wonderful especially with Customer Service. Very kind, helpful, polite, etc... read more

Once again LOWE'S DRAPERY / BLINDS TEAM provided us the most fabulous service one could imagine. Not only did they make recommendations that saved us a lot of money ($7,000) by recommending we call the LEVOLOR vendor and check the warranty on our blinds that one of 8 had somehow gotten damaged. LEVOLOR found our original purchase order and replaced our blinds. LAKEESHA, our representative at Lowe's Tustin, then SUMMER, the manager and JEREMIAH Bischof, the Lowe's installer did a fabulous job making sure our product arrived safely and completely, then coordinated the installation on a date that was perfect for us. Mr. Bischof did not leave until our blinds were perfectly installed in our windows and worked perfectly. We sincerely appreciate the involvement, care, professionalism, and detail provided us by this amazing Lowe's team. THANK YOU!!! read more

Ridiculous Store. Impossible to reach anyone via telephone. Annoying Ai robot delays transfers for 20 minutes only to have an employee with half a functioning brain transfer to another 20 minute unanswered call. Call disconnects when it rings too many times. SERIOUSLY?? See-ya Lowes! Never shop there again. read more

Note; This is a free standing large store between the crazy busy Costco and Target. The traffic going to the nearby Whole Foods and Costco Gas Stations might test your patience. But Lowes never seems as busy as it's competitor Home Depot about 3 miles away. Lucille's BBQ restaurant is in the same parking lot. I bought a large tool cabinet online and decided to pick it up. Brought my strong neighbor along. They placed it one a long flat cart. It was raining hard, and he tried like heck to put it my car. No way would it fit and it was heavy. So I bring it back inside and told them I would return after borrowing a friend's truck to pick up. But then I realized they could deliver for a fee. The delivery fee was reasonable, definitely made more sense than injuring mine and my neighbor's back. So I asked them if I could have it delivered over the phone calling from home. No problem, the cashier redid the transaction. She refunded my original purchase amount, Then rewrote the purchase plus the delivery fee and schedules it the the next business day. The delivery was easy, except their website tracking process is a bit more cumbersome that tracking an Amazon order. It was scheduled to arrive at 1:30 today, and the delivery driver got here exactly at that time. He updated me of his arrival early in the morning, and said he was 5 stops away. He texted me later on his arrival time. Thank God he was a lot stronger than me! So far, the product looked fine though I haven't tested all the drawers. Price was competitive with other similar retailers. But the cashier and delivery guy were great. I visit this store regularly when I need to buy light bulbs, batteries, cleaning supplies, etc. NO issue with parking except be careful parking too close to the Costco shoppers. read more

My family has come here to get a Christmas tree outside in front of the store in the big tent every year for the past 4 years now! We usually go the day after Thanksgiving right after we eat a short walking distance from Lucille's. The service here is always good. Everyone that helps is always so nice. They package the tree up to get it ready for transport in your car without trying to have any branches break and needles to not fall out all over your car. The trees seem the freshest st this time and they seem fairly priced! We got a smaller tree this year since I have two young granddaughters and they have 2 cats. Lol. We will be back here again most likely next year!!! read more

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Jenny and Miguel helped me buy a chest fridge and bring it out to my truck. Jenny was so genuinely kind and made me feel like she cared about my Lowe's experience. Miguel was also so kind and knowledgeable when it came to properly securing the chest upright in the back of my truck. Great experience here, these 2 employees are gems! The fridge was on sale and I am so happy with that too! read more

Paige takes great pride in her plants and was incredibly knowledgeable. Her hard work is paying off the plants all look amazing.

Went here today to buy pots and large plants for my yard. The average each pot was 100 bucks and so was the plants that I was looking for in my yard. So this would've been a pretty substantial purchase. I asked three employees separate times for us for assistance locating what I was looking for to help me take a heavy pot down. I couldn't get any of them to help me without just pointing to other people in the area. So I left my cart and I am heading to Home Depot. Hopefully they could use my business. Very disappointing. read more

We were in the market for a new washer, but because the store cannot install a new washer (that's stacked) with an old dryer, we had to go ahead and purchase both the washer and dryer. Fine. However, when the appliances were delivered, the dryer had a huge dent on the outside, so they had to return it. Once the new dryer got delivered, there was a scratch on it. The installer said they could provide a discount instead of ordering a new one, which at this point, I was okay with since I didn't want to go more days without a washer/dryer. The installer said he would put in the request, but never did and never answered my call/texts, so I had to call customer service and put in the request myself and submit all of the photos...etc. The most Gardner in Customer Service said he could do was a $25 Lowe's gift card. I escalated it since that seemed laughable for the inconvenience we had gone through, and in the end, we spoke with Kevin and he was only able to provide a 10% e-gift card. He was a bit rude on the phone and since I had already been on the phone with them for over an hour, I decided to call it quits and just accept the e-gift card. Lesson learned....go to Home Deport instead. read more

They didn't have the niche toilet cover I needed (# SM-QRS58), but the professional associate took one look at the broken one I had brought in and was quick to diagnose the situation. I asked where should I search then. He advised Ferguson. Thankfully I indeed found what I sought there. - Too bad they can't process a rapid delivery of the niche item. I would've liked to be able to pick this up in 2-3 days. read more

My shopping visit was quick. I came for a trash picker to do beach cleanup monthly with Coastkeepers. Upon entering a employee greeted me and asked what I was looking for. He showed me where the item was and my time in the store was probably ten minutes. This is a nice store. read more

This was our first time at Lowe's. We have always gone to The Home Depot because is so close to our home. You guys blew our minds. Your selection and customer service is amazing. We came in on Sunday looking for a gas dryer and were helped by one of your associates, Jonathan. He was so helpful and friendly that we were just blown away. Jonathan made sure that our gas dryer was in stock and brought it out to our truck. He answered all of our questions and concerns and made us feel very welcoming. This is now our new to go place for home improvement. Thank you Jonathan for all your help, you will be seeing more of us in your store. read more

I'm specifically rating the cabinet people in the back of the store. We had mold under our sink and needed new kitchen cabinets. We decided to keep our island, just add a new top to it so it would match the new cabinets. So first of all, the entire process took almost two whole years to do (I swear. No joke. I had no kitchen for almost two whole years!) So when they FINALLY got installed, I was like, "FINALLY!" And just so happy that I had my kitchen back, I didn't really bother to check everything out before they left. A mistake I will NEVER make again! One day (about 6 months after the install), I was mopping and my head was bent down and I happened to look up underneath the island top to see that there was a GIANT hole in the side wood of my cabinet that they didn't bother to tell me about. Also, after almost a year from install at this point, they didn't bother to bolt the dishwasher in place and because they didn't, sometimes it doesn't open, other times I can't get it to close, so I have to move the entire dishwasher all over the place until I get it lined up PERFECTLY that it will close, but during the dish washing process, it of course moves all around and back out of place. Sometimes I have to take a butter knife and shove it up under to move the bolt plate out of the way to open/close it properly. It's just a fiasco. And then BECAUSE it moves around so dang much, it's knocked the board that they put up at the end of the cabinets (on the left side of my dishwasher, to rest the counter top on top of) out of place! TOTAL nightmare. In fact, I am starting to have mold AGAIN because (I JUST found out) that this whole time, it was my garbage disposal that was leaking! However, I'm SOOOO traumatized that I'm like, "Naw, let's just keep the moldy cabinets. Spray some mold killer on it. We'll be ok. I am NOT doing that nightmare all over again! Not happening!" read more

Lowe's Home Improvement - The giant hole up underneath my island counter top in the side of the island. - Hardware Stores Near Me - Tustin, California

DONT WASTE YOUR TIME GO TO HOME DEPOT I got talked into joining their pro account Jaime was great. I ordered allot of pipe. I've been here 3 times trying to get it. Yesterday no one to load today pro closed at 330. TOTALL PATHETIC I'm canceling my pro account and sticking with reliable stores. BACK TO HOME DEPOT.​ read more

If I could give them zero I would. Purchased two outdoor planters, which totaled about $100. After three months they chipped completely. Never even put a plant in them. When I returned them with my receipts, , they said there was a three month window and they can't do anything about it. A complete waste of $100 for defective merchandise. I will never shop at Lowe's again and I am writing this as a warning to consumers that you may want to switch to Home Depot. They stand by their products. Lowe's sells defective merchandise and expects the consumer to deal with it. Bye-bye, Lowe's. read more

This is one of my favorite places to go when working on a project or buying appliances . Manager is fantastic and place is always clean

This Lowe's every one is super nice, helpful, sincere and professional! We purchased a new water heater and some attachment pieces.......During the whole process, always came over the Associates giving help and direction. At last Jacob the young associate helped us to load the big water heater up into our car. I feel super grateful! I like this place! read more

I was remodeling 2 bathrooms. Very disappointed in the customer service. The orders I placed were always delayed. Waited for delivery for 2 days and they were a no show. Then they accuse me of not being there for delivery. I spent over $10,000 and had to return tiles, sinks, vanities etc because they could not complete my order and I was paying my contractor. While in the Fullerton and the Tustin stores I waited 20-40 minutes to get help and I was told they were out to lunch. I will never recommend Lowe's. The rewards program is horrible too. read more

Unbelievable! I can't find my receipt and they won't let me return the item I bought! Will not ever buy anything here again!! 0 star if there is such! read more

Came in to buy some plants and batteries for my car key alarm.Came in late so luckily it wasn't busy. The store was very clean and organized. Service was good as well even tho we used the self check out. read more

Lowe's Home Improvement - Outside - Hardware Stores Near Me - Tustin, California

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I came looking for an organizing cabinet for my daughters toys. The team on the floor were very kind and helpful. Amazing customer service especially Laurence and management. I was able to purchase everything I needed in one trip. Thank you!! read more

Health and safety-- birds inside the warehouse, been there twice to look at some tiles, still birds. The birds have to poop somewhere.... read more

We bought an $1200 Fridgidaire refrigerator from Lowes In Tustin, which is defective, and they refuse to assist with replacing a brand new item that is defective, it has been less than 3 weeks, this is unacceptable and unprofessional. Lowes does not care about their customers after a purchase, they are done with customers once they get their money. read more

Christmas tree shopping early! This Lowe's has a great selection of trees for an affordable price. I just wish this location accepted Apple Pay. I don't think most Lowe's do. The same thing with Home Depot... no Apple Pay which is pretty inconvenient! Otherwise, I still enjoy coming here to buy my cleaning supplies and other gardening stuff! Never had to return anything here so I'm not sure what the process is like but sometimes when the return lines are short, the cashier still lets me check out! read more

Lowe's Home Improvement - Fluffy Christmas tree for $30. It's about 4 ft tall! Decorations from the dollar store. - Hardware Stores Near Me - Tustin, California

A+/exceptional customer service for Faustino! I came in late Sunday morning to resolve a stripped screw issue for my dated garden hose bib, which is a necessary step to reinstall the replacement washer and screw. Faustino is exceptional in providing his advice for my consideration and to subsequently remove the stripped screw and find the right replacement parts. He made my Sunday thanks to his willingness to help! Lowe's is lucky to a knowledgeable employee like Faustino! read more

I needed a new garage refrigerator. First I went to Best Buy Tustin Marketplace.I was walking around looking for a refrigerator and NO ONE ever bothered to ask if I needed help. The selection was small so I needed help picking one out. Never mind. I left. I went to Home Depot in the same center. They had a few models but all were dented. A woman did eventually come by . She told me that these refrigerators were just samples but they looked so bad I didn't want to buy one even if it would be new. Then she told me there were some on the back wall. I walked over and they were all in boxes. Buy a refrigerator sight unseen? Really? So i drove over to Lowe's in the District on Park Ave. Immediately someone named Astrid came over to help. Not only was she helpful and knowledgeable but she told me how i could get a discount by opening a charge card. There were many refrigerators to choose from too. She then had to leave and turned me over to Jonathan. A really nice and patient guy . I did buy the refrigerator. I got a good price and so far I'm very happy. The purpose of this review is to complement Astrid and Jonathan and to tell #BestBuy and #HomeDepot to step up and fix your customer service! read more

I'm sorry, but either I did not see them or you don't have them. Where are the parking spots for veterans. Home Depot has them, why not you?? read more

RUDE! Unacceptable. Stacey the store manager was extremely rude and unprofessional. My grandfather was buying some mulch this past Friday afternoon, he was jerked around to different register several times ( only two registers in the Lowe's garden). Only one register was open, however, Stacey came over and made it worse. She was yelling at his poor cashier guy named Edgar, yelling at the customers to switch registers TWICE. She even told this Mexican female customer to " LEAVE MY STORE!" When this customer confronted her about her rudeness towards cashier Edgar. LOW efficiency. Everyone waited MORE 20 -30 minutes to check out! They were only 4-5 people in line. WRONG price tag all the time. My grandfather is a wounded veteran and won't be able to go back to store w 200 lbs of mulch n do " price adjustment". If I wasn't deployed, I'd go down there with him and straighten everything out! From now on we will take our business to Home Depot instead. Terrible over all. read more

Date of interaction 04/13/2025 5 pm Steven S. Was an amazing associate at the store. Young kid but extremely helpful and kind. Greeted me as soon as I went into flooring, asked if I needed help. Proceeded to help and process the order at check out. Went above and beyond to help load things to the cart and the car. Absolutely amazing service. read more

I never thought I would review a home improvement store, but the level of attention received at this location at The District in Tustin had me pleasantly surprised. I went in for a water filter and as always, like to detour a bit and check things out. In the 10 minutes I was there, I was approached by 4 different folks asking if I needed help. Everyone was so friendly. Maybe it's because I was there on a Saturday night and business was slow, but the manager there is doing something right. Bravo! read more

Switching from Home Depot to Lowe's due to HD's egregious human rights violations. The store is clean and organized but the customer service is horrendous. I've been here several times recently and had staff with minimal awareness of the products offered or how they are used. Today I waited in the lumber section for over an hour, connecting with two different staff throughout the hour -- both on the floor and at a register -- who promised someone was coming. Extremely frustrating shopping experience! read more

Johnny was incredibly helpful at the paint counter! He had the best customer service and I appreciated his help today.

Great customer service. Miriana in customer service took her time and helped me to place an order on line and explained everything and set up a delivery for me . Great job. Thank you to you and your staff. read more

Don't trust their paint. I bought paint of the same color on 3 different days, they all dried differently even after Lowes manually mixed it on the 3rd try. I've spent thousands of dollars at this point having my contractors try to repaint my house and it still wrong because Lowes can't match their own paint colors. Tustin has a bad manager, he claimed it was my fault as I should've noticed when I was painting but he agreed that the shades were different even though the names were the same on the can. He (mikey) was too lazy to even try and figure out why. He naturally went to blaming it on his employees. Poor customer service at the Tustin location overall, the fourth time I went to tell them the 3rd mix failed, I asked them to check their machine to see if it was properly calibrated and they brushed it off saying it was. read more

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I've been in the store twice over the last few weeks. Both times, Jackie happened to be the person who helped me. When I told her what I was looking for, she immediately knew where to go and what to recommend and with her advice, I settled on a different item than what I was replacing. Then I asked her about doorbells and she didn't hesitate and told me what aisle they were down. She has been patient, extremely knowledgeable, and very friendly. Because of her, I chose to go back to Lowe's instead of Home Depot. If you're at this location, be sure to ask for Jackie!!! read more

We bought a new Frigidaire on Sept. 9. A few days later the compressor went out and Lowe's would not help. Said it was Frigidaires problem. We moved into our new house on Oct 1. Today is Oct 6 and the repairman is allegedly coming out today to fix it. The worse customer service. Only went to Lowe's because of their sale. Next time I'll return to BestBuy or Costco and pay a little more. Those two companies, from my experience, have good customer service. Hate Lowe's. read more

They've got everything--sprinkler heads, timers, drip systems, smart controllers that make your plants feel like royalty... it's like a hydration station for your yard. And the best part? The staff actually know what they're talking about. I walked in clueless, walked out ready to start my own landscaping businesses read more

- I Expected Better from a Big Company - 6 Months of Frustration I thought ordering my kitchen island from a big corporation like Lowe's would mean better service and peace of mind -- but I was totally wrong. My project at Lowe's Tustin was promised to take 2 months. It ended up taking 6 months to finish. I paid $1,500 for installation and over $6,000 total -- and what I received was wrong parts, missing pieces, repeated delays, and complete lack of communication. Sales Manager Manny and Salesperson Sharon were extremely unresponsive. I had to constantly follow up just to get basic updates. When I finally spoke to the store manager Chuck, he promised a call back -- but never followed through. That lack of accountability made an already stressful situation worse. Yes, the job was eventually finished -- but four months late, and only after months of frustration, wasted time, and zero ownership from their team. I genuinely regret trusting Lowe's with this job. If you think going with a big-name company guarantees better service -- think again. I will not be returning, and I caution others to be very careful before committing to this store. read more

I like your store and customer service Better than my local hardware store! Selection is better but you are far away! Customer service is better than it also! They have made changes over the years On returns so you are now the same as They are so no advantage to go to them Anymore! This is a good thing for you! So open more stores your selection is Better! read more

Returned something with receipt. Past 90 days by a week. No more store credit. I'm stuck with an unissued plumbing part. The girl was at least sort of nice about telling me the policy. Thanks guys. And one person in return lane. Rip off. HOME DEPOT IS NUMBER ONE!!!!!! read more