5/19/26 5/20/26 the experience of buying patio furniture was very pleasant Store Manager Andrew was great and accommodating and knowledgeable until the furniture arrived 3 days early and in a severely damaged package not to mention they left the shipping pallet... now to be fair it was an outside delivery company. calls to the store were fruitless and frustrating and confusing i had to go to the store this is where Mike Scott stepped in and helped rectify the situation. calm empathetic and extremely helpful all the qualities a manager should have. Andrew if Mike is not a manager yet he absolutely should be.... employee of the month something. he offered to come and remove damaged package himself that evening. he found the furniture we wanted in a new package and will pick up and deliver HIMSELF today in time for Memorial Day Weekend thank you Andrew Thank you Mike Robert Dorso Elltingville read more

Very Displeased with Lowe's of Staten Island.Purchased laminated flooring jan2023. Style Selections is owed by Lowe's . As of March 2026 the flooring started to separate so filed a claim to have repaired since manufacturer has 30 year guarantee .After 4 weeks of sending photos separation measurements speaking to 6 different associates i was told it's not a manufacture defect it's an installment issue .I used the contractor J&S flooring which Lowe's contracts out ( so I didn't use my owe) Today I was informed by Lowe's management Bill that J&S will not be repairing the floors since the installation warranty is only 2 years . So floors that are 2 years old are separating and cost over 3,000 to install .I would not buy again from Lowe's and not deal with any out side contractors anymore .I totally do not recommend J& S flooring either Lowe's 2790 Arthur Kill Road Staten Island. Ny J&S flooring Broad Street keyport Nj 0773 I'm trying to upload the photo s I only gave 1 star or I couldn't post read more

UPDATE: Shout out to Store Manager (Mario) for working with me to resolve this situation. Good to know some people still have a heart and can apply logic despite "policy". Thanks again! ---- Original Post---- As a homeowner, my husband and I have shopped in both Lowe's and Home Depot for over 20 years. We have spent an extraordinary amount of money in both of these stores. We rarely need to make returns, but we just had a recent instance of having to return 5 bags of polymeric sand because we decided to have the job done by a contractor. I saved the receipt and my husband went to the store to return the sand. It was a VERY UNPLEASANT experience to learn that there is a 90 day window on returns (with receipt) and NO EXCEPTIONS ARE GRANTED FOR A RESELLABLE ITEM such as polymeric sand! Needless to say, we have made our LAST purchase at Lowes and I will be sharing this VERY NEGATIVE experience EVERYWHERE I can. read more

The WORST experience ever. If you're thinking about buying cabinets or countertops from Lowe's -- DON'T. This has been the biggest nightmare, and I wish I had never started this project. For reference, this was at the 2790 Arthur Kill Rd, Staten Island, NY 10309 location. I purchased KraftMaid cabinets and a Dekton countertop, and the sales lady told me delivery would take 4-5 weeks and that any damaged pieces would be replaced in about 2 weeks. All lies. We started this project at the end of August, and we STILL have no kitchen. The KraftMaid cabinets are absolute trash. Doors came scratched, multiple cabinets arrived damaged, and I still had to wait five weeks for a replacement sink base -- even after they came out to measure and STILL got the measurements wrong. The molding was the wrong size, the replacement molding arrived broken, and now I'm stuck trying to get replacements yet again. Every step has been a disaster. Then there's the Dekton countertop and backsplash nightmare. The sales rep told me I'd receive a call within 48 hours and installation would take two weeks. Another lie. After waiting three days with no call, I had to contact the manufacturer myself -- only to find out I needed to sign a contract before anything could even be submitted to the third party, which the rep NEVER mentioned. I signed it, waited again, and still got nothing. I had to call the third party myself before anything moved forward. Only then did they finally review the contract and schedule measurements two weeks out. When the guy finally came to measure, he told me installation takes another 2-3 weeks, and that they can only measure the backsplash after the countertops are installed. Meaning I'm looking at 6-7 weeks for the backsplash alone -- and that's only if nothing else goes wrong, which at this point seems impossible. To make things worse, when I emailed the rep and specifically asked to speak with a supervisor, she refused. She told me "there's nothing a supervisor can do because that's the information they're getting from the vendors." Completely unacceptable. I asked multiple times, and she flat-out refused to connect me with one. People shouldn't be without a kitchen for months. The process was supposed to take 2 to 2.5 months MAX -- not 6 months and counting. Because of all this miscommunication and incompetence, we've been forced to buy food out constantly. We have children, and it's nearly impossible to feed them healthy meals without a functioning kitchen. Our entire household has been thrown into chaos because Lowe's couldn't deliver what they promised. And honestly, the staff should be better equipped, better trained, and far more transparent before they're put in charge of major home renovation projects. The level of misinformation and lack of accountability is shocking. Truthfully, I should've just kept my old kitchen. What I had before was better than what I'm dealing with now. Save yourself the headache, money, and stress -- go ANYWHERE else. read more

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I'll pay the extra 3 dollars next time to not have to wait 30 minutes (after I pay) for an associate to exchange my propane tank! read more

Lowe's Home Improvement - Me still waiting to get propane tank - Hardware Stores Near Me - Staten Island, New York

Horrible service! Spoke to 11 people over a week and my issue is still not fixed. Buy your appliances somewhere else!

Why do I spend over 20 minutes waiting for propane? Then be greeted by less than pleasant Ash. seriously Lowe's do better with your hiring. My daughter who is 3 said she would work here and probably be way better than this useless person. Women want equal rights and then show up like this. I am a woman and this is how I feel. These women give hard working women a bad name. I could be dead and work faster than these people. Terrible, terrible service. read more

If you are going to purchase something and need help, this is not the place. They have three employees standing around talking and when you ask a question they just give you an aisle #... I had to go back three times and all three times I had to get refunded because it was the wrong product... THEY JUST DON'T CARE!! read more

I have been on hold for 2 hours and 40 minutes now waiting for a person to pick up the phone. UNBELIEVABLE! Updated as of 2:30 pm - it has been a 3 full hours on hold and not once has a person picked up the phone. Lowe's this is bad, very bad. @loweshomeimprovement read more

The Lowe's on Forest Avenue was my worst customer service experience ever. I ordered roofing materials and needed asap. The gentleman I originally started with was a nice guy but forgot to add delivery. We had to cancel credit card payment and redo charge I was ok with that and waited for delivery. The day i was supposed to receive delivery I was advised the most Important thing the shingles were not going to be delivered. I told rep do not deliver I need the complete order she said ok. Then I receive a text from delivery guy that he wanted to deliver. I told him i do not want order unless everything on truck. He said ok. I then went to the store and spoke to Rich supervisor of Pro area. He stated they did not have shingles I purchased I said then just give me something similar. I agreed to take different shingles same price. After that he said he would have to cancel order and redo. I asked why just send everything I bought and change shingles. He insisted he would take care of me which was a joke. He credited my account adding for delivery I did not receive. Then he charged me a higher price for plywood which I noticed once I returned back to my office. I then went back to store and spoke to a manger named Dana who was very nice she adjusted price to give me credit for delivery that was never received and adjusted the price on plywood. I waited patiently all week no delivery. I was told delivery would be received Thursday or Friday the latest. Nothing received. I go back to the store and see pro area supervisor Rich absolutely no help. I see Dana she says I should have delivery by Saturday. I call my friend who will be installing roof and I said I will get a delivery Saturday, Saturday comes and goes no delivery. Forget about Sunday. I then decide to go to the store to cancel order. On my way I get a call trying to schedule delivery I said no way I am coming in to cancel order. I go in store no one I spoke to available. The customer service girl tries to cancel order I ask for a receipt showing return. She has to go get a manager. He comes over and finally gives me a paper he printed on copier like it is a big deal. When you but something or return an item there is no problem getting a receipt. I spent hours on hold trying to resolve this problem then I finally gave up. I will never go in this store again. I will go to Home Depot which is what I should have done initially. Rich you dropped the ball and I could swear he screwed up delivery purposely. Never get any delivery from this store. I purchased many items from Lowes including my Trex decking for my porch. But never again. Waiting patiently for my refund. I hope that is not delayed. read more

The store people are great I enjoy shopping there....the delivery people are the best thing to happen to home Depo every Oder There's always a problem so I'm going to Home Depo via everything all over again read more

Awesome, staffs were responsive and courteous. Wonderfully organized and lots of options on every stuffs. Garden and plants are available for different seasons, outdoor and indoor plants at fair price. read more

Terrible experience!! Buy 3000 bricks online when they are on sale, waiting for a week for they to delivery, and on the delivery date, they say they are on backorder? Are you kidding me? Waste my time !!! Why do you sell when you are out of the stock. I wouldn't trust them anymore. Save your time to buy from home depot! read more

WARNING! Steer clear of LOWES Home Improvement for your Counter Top. I would not have purchased my granite kitchen countertop from LOWES if I knew what a disaster it would turn out to be. LOWES contracted the job to a third party fabricator - Stone Systems - who created and installed my countertop and did an extremely shoddy job of it! I don't know why a reputable store such as LOWES is doing business with this place but they really need to stop. I purchased a granite countertop on January 23rd from LOWES. After many needless delays, it was finally installed nearly 3 months later. But the issue isn't the delay. In fact, there are SEVERAL issues! First, the job was a total shoddy one from the start - see photos: ---- The stone was carelessly cut with no regard for the pattern. Therefore, the pieces DO NOT BLEND AT THE SEAMS! ---- My sink had a soap dispenser. I asked that the granite be cut to ensure that the dispenser hole would be covered. It was not. So now there is a huge hole on my sink where the dispenser was! ---- They SWITCHED the stone slabs that I had picked out from their storage place and REPLACED it with an INFERIOR one that I had rejected due to it having RED SPATTTERS throughout. So basically, my countertop looks like someone SPLATTERED RED SAUCE all over it. --The Project Manager at Stone Systems is unwilling to rectify the situation to my satisfaction. I have stressed my issues with him and included photos as evidence of my claims. He was to speak to his "boss" and get back to me. It's been so much time since we last spoke on this issue and I'm still waiting to hear back. read more

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This place is organized, stocked and staffed well. A clean version of Home Depot. Staff is courteous and helpful. I recently purchased floor tile there and the people in that department made it a pleasant experience. Lines at the register are never long. I like that this place is near me. So easy for a quick trip for home supplies. read more

The store needs to be closed down. As a contractor this Lowes on bloomingdale is one of the worst experiences. The customer service, specifically Jill, all of the staff is incapable and incompetent. They've cost my business money and time every time I've come in the last six months. Any other choice than this store is a better choice read more

I purchased a $6200 New Charbroll Medallion Grill Set. I planned this project around the dimensions of this grill set involving a plumber, electrician, contractor to build a pavilion, ordered other material. Lowes delivered me the badly damaged floor model instead of new. i contacted the store manager and he acknowledged the floor model was delivered to me. when I asked, the floor model had 10% discount if that's what I wanted. So if you knew I paid the full price for a new set, why was I sent the floor model damaged set. the end result, they could not answer my question, apologized and said the manufacturer discontinued this set and cannot order me a new set. Another lie because I ordered the set directly from the manufacturer. I'm not sure what they were trying to pull there but certainly something is not kosher in that store and it's employees. I cancelled my family trip this summer for this project and because of this set back now we have to cancel next year as well and get together with contractors to start from square one. This is bad business from their leadership down. read more

We came to get supplies, boxes and things, and they were there to supply them to us. It could have been a little cheaper, but it was by no means excessive. There is plenty of parking and it's conveniently right off 440 South at Exit 3B. read more

Lowe's Home Improvement - Hardware Stores Near Me - Staten Island, New York

If I could put negative stars, I would. Nothing but aggravation dealing with this store. I highly recommend taking your business elsewhere.

Horrible experience ..20,000 for kitchen and flooring for an apartment.The designer assumed oven opening 30inches which was 24..cabinets designed wrong was advised remove from wall.add fillerson each side or purchase a 30 inch stove and microwave to fit opening..another 1,000 and now cabinet nder sink next to stove will never function completely on opening..insult they offered another stove possibly letting door open more..i paid for stove so they were going to switch out . Flooring they didnt go completely under the base board heating .some planks they did some they didnt so another patch they filled with silcone..They offered me 100.00 back ..I told them to keep it and Ill go to small claims court. This project started in October 2023 ..Last week received the draw fronts since wrong order sent 3 times.I would not reccomend them to fix a shed..I wish i could post the pics as I did on Lowes website .DO NOT USE LOWES for any kitchen project since only one designer..or flooring read more

I like lowes and this location. It's neat, organized and clean. The store layout is pretty straight forward and for the most part I find things myself when I go. Forget getting helped by staff when you're in these places. I don't blame this actual store as its a thing that happens in almost all locations. I'd definitely return. read more

I paid 77 dollars for a product. I recieved a 12 dollar product. Called multiple times i was hung up on everytime. Wish i could give 0 stars. read more

Horrible experience. We ordered attic stairs to be installed by their installers. Order was done in August it is now November and no closer to having anything installed. 2 different contractors came to home and took measurements . We then never heard from Lowe's regarding getting the stairs installed. We finally had to cancel order as Lowe's did not take any action as to providing installation . My advice is spend a little more and use a contractor. Lowe's was incapable of handling this simple task . read more

This Lowe's is great. I buy all of my home needs from this location. It's quiet and clean and just right.

Worst experience with Lowes of Statenisland! Never ever use this store to install anything for you.

Lowe's has horrible customer service for online orders, deliveries and returns. I ordered decking From the Woodbridge Lowe's and because they said it was a special order. It got delivered from the Staten Island Lowe's. The delivery process was absolutely disgusting. The delivery man was mean and nasty. I am a girl and he wanted to leave my Stuff in the street where the garbage man could get it. Then he wanted to leave it on my neighbors property. He was extremely unhelpful even though I had in the notes I wanted it brought to my backyard. Upon inspection I was missing a lot of items from my order.. It took me forever and long Whole times before anybody would even pick up the phone I even waited as much as an hour and a half no one ever picked up I wind up hanging up. I think that's what they expect people to do. I've asked for the store manager several times never got a hold of him. The order wind up being completely wrong. I needed them to come pick it up. That was a disaster as well. I know how to carry that stuff back to the front of the house so they can pick it up after I had to carry it myself to the yard. Because they didn't want to help me. The materials were very heavy and it was very hot outside. I would not recommend lowes at all ever. I re ordered my stuff from home depot and had a much better experience. I have to say woodbridge lowe's was a little better than the staten island lowe's. read more

If you need someone to help you at this location, make sure you bring a lounge chair, a snack, and a tranquilizer. What a waste of time. Go to to another store. read more

All winter long they advertised there Ariens snowblower for $1299.00 now they raise the price to $1449.99 act like they put it on sale and now it's $1299.99 WOW that's supposed to be a sale I think that's the same price we're not stupid Lowes I believe it's the same price all year long THANKS BUT NO THANKS read more

Worst store ever. How do you never have propane in stock? You can't exchange the blue rhino tanks with anyone else so your stuck dealing with them. It's friggin summer, why do you not have a sufficient supply of propane at all times! read more

Horrible horrible. Never again . I ordered windows at Lowe's and was supposed to have installation today. When no one showed up this morning I called. As per installation they had me down for October 30, not September 30. I replied, well you Tape all phone calls, look it up. Cecily had notes saying October. I booked for September 30 and October 1. I was put through to Indianapolis and after 40 minutes of on and off hold I was told sorry nothing we can do now. I went to the store where I purchased the windows. They were pleasant but still could not get installation. He called installer and best hey could do was have him call me this evening. I took off today and tomorrow for this. Lowes called me Saturday to confirm and even told me to cover up and move things out of way. Now my house is in disarray. I also asked what do they do to fix this, compensation? I was told after the job is done. Hmmmm. Very bad. I am extremely close to just returning the windows and going to Home Depot. No wonder the stores are not doing well. I have spent thousands of dollars and done many big projects. No more. Sent from my iPad read more

Worst customer service on Staten Island. They never answer the phone, NEVER. And in the store, associates just stand around talking,don't offer to help customers & if you get someone's attention, they know absolutely nothing about their products. read more

I purchased a dishwasher about a month ago at Lowe's Northwest Staten Island.. 3 weeks later Lowe's called me and advised the dishwasher was in and that I should await a call from the installer. The installer called the next day and scheduled an installation. On the day of the installation the installation company called me and advised they went to Lowe's to pick up the dishwasher and we're told that there was no dishwasher in stock for me. After hours upon hours of attempts to resolve this I went to the store. The store manager Dana told me that someone had sold my dishwasher yesterday. She was not at all helpful in resolving the matter. The receiving section at Lowe's told the installers that it would be in on Friday. Dana told me that there was no date scheduled for any dishwasher to be delivered. I tried to get in touch with her on the phone before my trip to Lowe's for several hours but she would not get on the phone. In my mind she is a terrible manager. No people skills no sympathy no empathy and no idea what's going on in her store. She wasn't at all concerned that someone had sold the dishwasher I paid for over a month ago. She wasn't concerned that people in receiving totally installers that it would be in on Friday when that was false. She was quick to depart without resolving my issue never to be seen again. I ended up flying a dishwasher I did not want and we'll have to reschedule the installation. You have some good workers at this location like Pete from hardware and Garvin in appliances. I'm sure there are several other really good employees but quite frankly most really do not care and they take their lead from management. While I was in the store a customer fell and split their head open and was taken out of the store by ambulance and fire department. I would like someone from Lowe's to call me and really make good on this but I won't hold my breath read more

This is a great home improvement store clean, organized, and they always make me feel like i can accomplish my tasks lol

Great place! great pricing!! This store has a lot more in stock then the other store on the north-shore. Their customer service was superb! I was very happy with my experience at this store! read more

Lowe's Home Improvement - After a grand & 3 hours later of running around I making decisions.. Still won't be done! - Hardware Stores Near Me - Staten Island, New York

Drove 30 miles and paid $20 in tolls after being told online and on the phone that there were 44 of the items that I needed. I only need 3. When I arrived, the Flooring stuff and store manager looked for over 45 mins before determining that they had none, though their inventory showed 54 items. NOT HAPPY!!! 3 hours out of my day totally wasted... read more

I would not reccommend purchasing any appliances from this location until they get their house in order. Had to cancel order and purchase from another business. Very disappointed at this Lowes location. Purchased a stove here with installation. Cost of installation was $189.00 which was not charged to my card. They deliver the stove two days after the purchase and are unable to install it. Then the store contacted me and was unable to locate my stove. Highly unsafe situation. Then the store finds it after they realize it was processed as a return. Purchased a ceiling fan on the same day as stove and ordered installation. An entire week goes by and installer never contacts me. I contact him and he stated he doesnt install ceiling fans for over 2 years. Lowes management does not audit active installer lists which causes problems with installation and the overall purchase. Incredibly inconveinent and unpleasant experience. read more

I can't say that I'm a fan of this place. It's big, it's got a lot of stuff, but the shopping experience is befuddling. The staff wasn't as helpful as I would have hoped. I basically do not have a lot of knowledge on this stuff and this is the place where their employees must be tip-top in order to help customers out. One guy was on his phone and kept signalling me to wait, while another just walked by and said he is with other customers. I mean, I get that, but can't you call someone else over if you see I'm being ignored by two service reps. basically. The store is clean, well laid out, there's a lot of room to maneuver around. It's also close by, so that's always a huge plus for me. It's nice, but I just wish the customer experience was better. read more

Waited 45 minutes and 3 announcements for a seasonal section employee to answer a question. Employees hide From customers and are snotty if you ask them a question. read more

Horrible bought a dishwasher last week never was told it was out of stock called 3 times and couldn't get an answer when delivery would be. Canceled read more

Worst Lowe's ever !!! Nobody pics up the phone / orders don't get processed / people take off from work and nobody ever comes and the place is like ghost town .. go to jersey it's a different world.. place is the pits.... read more