Husband purchased a snowblower for $1600 and told if unhappy with product could return within the 30 day period. Apparently that was a lie- the return policy does not apply to power items- manager says you have only 48 hours. What type of return policy is that????? Cannot wait to call corporate office to share our experience! read more

Ive been shopping at the Sicklerville Lowe's on Cross Keys since it was built. The customer service has become trash!! Because of New ownership or just a reflection of current society I'm not sure, but it's definitely gone done. Don't dare have a question and ask an employe, for they don't have a clue. read more

So painful to check out! Either have machines that work, or hire people for checkout. The software at the checkout kiosks is terrible. You can scan the items and the figure out what to click next to get to payment. I have a lowes card, so I don't need to enter any email or phone number, but it seems they would rather have you enter information then get your purchases. The scanners also won't seat properly in the register, so the attendents coming to every station to clear the errors and it takes longer than if they had just had a person there. If the machines aren't working, how many other things are wrong... read more

[838] This Lowes Warehouse is on our back from Atlantic City so we may stop here to pick up a few items. The store is clean and nicely stocked. The online order/pickup is super easy especially since there are a few spaces reserved out front for online ordering. I'll be back. read more

Lowe's Home Improvement - Hardware Stores Near Me - Sicklerville, New Jersey

I had to write a review for this store because their customer service is pretty unbelievable. Me and my husband recently bought our first home and we've been painting and doing minor home improvements. Someone gave us good advice on how to fix our dryer and was extremely nice. The ladies at the paint counter were so patient and helpful when we were choosing paint colors. Just literally everyone in there is no nice. read more

I purchased a grill and requested they assemble. They stated it would be ready the following Wednesday. I called that Friday and said there was nothing on file for it to be assembled after waiting on hold the said they would have to credit me and repurchase. I let them know I would be coming in to address this. I arrived 10 minutes after the call. I waited for them to search the back for the grill as my receipt clearly indicates it was for assembly. 40 minutes later and 4 different staff searching they "find" the grill. As I watch them roll it out from the area where the displays are located I ask if the grill was a floor model. Everyone said no. I let them load it on the truck and ad I look at it I noticed dents and ware marks so I walk back to check the display and what a surprise it was gone. I demand to speak to the store manager. I am told he is at lunch. I ask why I was told the grill on my truck was not the floor model. I am told the one in the back was damaged as the excuse. UNACCEPTABLE. The Lowe's staff at this location are dishonest. DO NOT TRUST THEM. I had them remove the floor model grill from my truck and wanted a refund. A department manager came by and I explains the situation. He gave me a 100 off and said a new one would be put together for me later today. Excellent customer service by Ty, department manager and Kyle customer service person. That being said I do not understand why. Let me be clear I was not yelling I was not disrespectful to anyone so don't understand the lying. Just supports this is what this Lowe's does. read more

let me start by saying the people that work in this store has no knowledge of what they are selling or to help you on find a product its like lowes hires people that never finished 8th grade you ask them a question and they have no answer and not clue and a dumb look on there face or theyll call another person and tell you there out to lunch to come back lowes really needs to stop paying these people 7 dollars hour and pay more money for experience people ive been a contractor for 30 yrs and this is why i never use lowes for anything you spend more time in there then you do on the job that your working on disgrace... read more

I don't write up many reviews. But I had to for this one. I walked in looking for the materials to cover up a drywall hole in my wall....as soon as I got to the isle, an employee asked me probably within 10 seconds of me standing there if I needed help with anything...holding my phone in my hand I said yes! And showed him the picture of the hole.. He was super friendly and nice and walked me through the steps I needed to go through in order to get this done. He showed me all the materials I would need. Then towards the end he even noticed I didn't have a cart and went and grabbed one for me. Super super friendly and helpful. I immediately looked at his name tag so that I could give him proper credit.. DUTCH! His name was Dutch! And THANK YOU!!!! read more

Purchased a dryer here. Sales person was very knowledgeable and told us when the unit was due in and informed us that delivery would be on a certain day. He told me delivery people would call us the night before. Everything happened like clockwork. A very professional,pleasurable experience read more

Probably the laziest, most incompetent employees I have ever seen working in a store. Don't even try to get curbside pickup, you still have to go in just for them to tell you the order isn't ready even though I received the confirmation email hours earlier. read more

The service here is friendly and pleasant. Skip the one on black horse and come to this one.

This store has been poorly managed for years!!! Corporate Lowe's needs to spend some time here and get rid of management dead wood that perpetually adds to not caring and poorly run store. All departments! Other Lowe's in our area I l have never had a problem - this one there is most always problems from no help, employees not knowing or putting off customers, not in stock, stock mixed up. This is the Lowe's model on how NOT run a store. Wake up corporate compare to your other property's lam sure it's far below in sales and satisfaction than others. My 2cents jil read more

This is "my" Lowes! Always have stock on hand. Staff very helpful. The thing I love most is you never need a receipt to return an item as long as you have the credit card you used to purchase. Love this store! read more

I favored Lowe's over competitors for a long time, because I felt like they had a wider range of available items, but after my most recent purchase from them, I will think twice about driving past Home Depot and Tractor Supply to get to them. Recently I attempted to purchase a few appliances for a new home I'm moving into. (A washer, dryer, and refrigerator.) I ordered the refrigerator online, and I subsequently ordered washer/dryer at Gloucester Lowe's because the website showed no inventory. Gloucester Lowe's had no problems with this. At that time I asked for the refrigerator which was available for pickup at their store, to be delivered with the washer and dryer. The associate said that would be absolutely fine and we appeared to be finished. I started to walk away but then turned back because she had not taken any information about the fridge from me. Sure enough, she pulled things back up and proceeded to look up my order and actually write notes on the washer and dryer to be delivered with the fridge. I have limited availability due to my work, so I scheduled a delivery a week or more out from when i placed my order. Within a few days of the scheduled delivery, Gloucester Lowe's called and told me my refrigerator was ready for pickup. I explained to them that it was to be delivered. The associate on the phone told me he had added notes to the orders for them to all be sent together. My confidence dwindled right there. Delivery day: Got a call from the delivery guys, they were 15 mins away and 3 hours early. Not the worst thing to have happen but luckily I was nearby enough to rush over. They open the truck. No refrigerator, and they have no knowledge of its existence. They promptly drop off two of my appliances and drive away. I called Gloucester Lowe's and the associate puts me on hold. (She actually hung up on me). I call back immediately and am successfully placed on hold. The sales associate comes back and is at a loss. There are notes on all three appliances to be delivered together, and somehow it just didn't happen. A same day delivery is impossible. Tomorrow is the best that can be done. Eventually I relent and say I'll take delivery tomorrow. I ask for a window, and she can't give it to me, also the truck cannot deliver in the evening EVER. I can't take off work for this, and it is in no way my fault that it happened. Right now my refrigerator is just sitting there still. I don't have a vehicle capable of moving it and they can't get to me for at least another week it would seem, that is unless I can afford to take off an entire day and wait and see when the truck shows up. I don't know if I'll get my third appliance, but I know I'll be looking elsewhere for everything else I need for this new house. They probably just missed out on an additional $15K worth of purchases. read more

Worst Lowes I have ever been to, and its not based on one visit. This place is consistently terrible, with some of the rudest, most incompetent associates I've ever had the displeasure of dealing with. But this review will focus only on our latest experience. We went in around 7pm on Black Friday, which maaaaay account for some of the problems, but there were seriously so many, this cannot be excused. We were shopping for all new cabinets to redo the kitchen. Headed straight to the appropriate dept and literally (no exaggeration here) stood in the aisle for AT LEAST 30 minutes trying to figure out the right configuration of cabinets/drawers needed without a single person asking if we needed help even though we saw a minimum of 8 people walk past the aisle and see us down there. Mind you, we literally had 20 boxes of cabinets down from the shelves in the aisle and there were 4 of us, so it would be kind of hard to not notice us. They seriously had to make an effort to ignore us. Once we had sorted everything out, we pressed the "call for help" button since apparently that was the only way to get assistance around there. When no one showed up, my husband went to a nearby section and told someone we needed assistance. That employee and the one responding to the call button naturally showed up at the same time, and they were both surly and unpleasant. One of them actually said, right in front of us, in a very annoyed tone, that she was still on lunch but that she could do it. So we explained that we needed 2 cabinets down from the higher shelves and 1 ordered since it was out of stock. On that note, let me say that their stock is embarrassing. They did have quite a good selection, however, every other box we pulled out was torn open either by careless employees or customers trying to look inside, and at least 25% of the cabinets had at least some type of damage on some part of the product. Anyway, by the time the girl got the forklift out and gotten the 2 boxes down, we had been waiting at least another 25 minutes. She was so slow, and it was so obvious that she did not want to be there helping us. I told my parents they should just walk away and not buy anything from them if they want to have that attitude, but they decided they had gone this far, may as well just be done with it. The next day we received a phone call from Lowes regarding the special order we placed for the cabinets that they didn't have in stock. The girl who called was completely confused about the invoice she had in her hand: did we know if the order was placed? How the hell would I know if your employees did their job?! She then told us if we didn't pay for it in advance, they weren't ordered. Well, that would have been nice of them to tell us the night before, wouldn't it. But this girl did give us the option to give her our credit card over the phone so she could place the order. No thanks. Overall, between the attitudes and the incompetence, I would stay away from this Lowes. There is another one literally like 5 miles away. read more

Take your money somewhere else customer service redirected me 4 times back to customer service not one apology and when I said I'll take my business somewhere else they said ok! They don't care at all waste of time and money go elsewhere!! read more

Just waited nearly ten minutes to have paint mixed. No one in sight. One person stopped by to see if I needed help, but no one came to mix my paint. Lowe's you have lost my business. I went to Home Depot and was waited on immediately. read more

I love Lowes (even better than Home Depot)! If you need help with something or building ideas, the staff is very knowledgeable. There is a huge selection of everything you need to build and maintain a house, including the little details like closet organizers, desk fans, and small appliances as well.. read more

This place gets three stars for their stock and helpful employees. The only thing I don't understand is why there is only one (normally) and at most, two cashier working. This place suffers from slow, long lines. read more

This was my quick go to for am appliance. By far the worst experience from the customer service perspective. There was no attempt to remedy my dissatisfaction. I will be going elsewhere from now on. read more

Again only one checker! Could not find any help on the floor. We walked around the store for twenty minutes trying to find a filter for our house fan! Usually this is my favorite Lowes' read more

Like any other Lowes, clean and organized. Employees have been generally helpful when I'm there.

Ordered multiple appliances for my kitchen. Scheduled for a 12 hour delivery window, a week out. The morning of my delivery I get an email delaying my delivery for 3 extra days. Same 12 hour window. I called my local store. Took over 20 minutes, 3 departments and a disconnected call to finally get to a manager that apologized - though could do nothing. The customer service girl actually said as I could not get through to a manager that I should just COME IN !!!!! No more appliances through Lowes. Its just not worth the aggravation. read more

Needed a new refrigerator as our old one died. I picked one out on a Wednesday with a schedule for Friday delivery. We were living out of coolers at this point. Long story short our refrigerator did not come as scheduled. I was upset at this point and driving over to deal with it when Tristan the guy I had been dealing with from appliances is called me. He offered to find me a comparable refrigerator and have it delivered the next day. We ended up getting to the store, worked with Tristan to pick out a replacement, and I ended up putting it in my truck and installing it myself. He was very helpful and we were very glad to be out of our jam. read more

I would not recommend having windows installed through Lowe's. We shop here a lot and even had a good experience having flooring installed last year, so they were our first choice when we needed several windows replaced. The sales rep came out in July, with an estimate of early September install. Well, when the windows came in, the earliest install date was early October. Disappointing but fine and the installer did a very nice job. However, due to the order being placed incorrectly, we were missing one window from our daughter's room. The installer emailed the sales rep describing the error and said it should be completed in about 3 weeks. We have been to Lowe's twice to inquire about this missing window. We are told the window is in but have yet to hear anything about installation. This window was ordered in July. It was reordered early October. It is now November and I still don't have my $&@!ing window and no idea as to when we will get it. read more

Bought appliances and scheduled delivery a week later. They called me the day before because they realized they actually didn't have everything in stock so they would have to push my delivery a week back. Unacceptable. read more

Today was my 2 aweful experience at this lowes location. 1st time we got NO help in the grill section and had to leave. Today someone went in the back to grab our grill and deck box and a half hour went by and he never came back! Will never return to this location again. Went to Home Depot and was in and out in 20 min! read more

Horrible experience here as far as customer service. Three very un attentive, rude staff at the single register open with no light on. We were not greeted, or responded to when speaking at check out. We were not given any eye contact. 1 out of our 3 items were bagged. We were ignored due to a credit card fraud that we could loudly hear had recently happened. The online sight for customer reviews failed after spending 20 minutes of my time. Spent over an hour and half between 2 phone calls talking to customer service. I did NOT receive the original call back in the 24 hours response time as promised...I called again as requested, I was told I would be receiving 2 phones call now to wait for within another 24 hours. The store manager did call me back, however it's now been over 72 hours and I have NOT received the promised phone call by a marketing director. So my take from ALL of this at Lowes is that customers are NOT needed, NOT important, NOT appreciated, or handled with any respect... this specific sicklerville location has always been the worst with the least professional service. Very unsatisfied. Will be taking my business else where. read more

Worst experience ever! Contracted a Trex deck to be built early July of 2014. As of today, October 16, 2015, the deck is still not done. First builder had no idea how to build the deck and had to be fired. No one from the store checked his work or progress. All calls to the store were ignored. Finally, after 3 months, with the deck only about half completed, we called corporate and they made someone from the store come out. The deck had to be ripped up and redone. No one at that store cares or has a clue. They ordered the wrong materials several times, the manager (Carl), has absolutely no idea how to run a store or deal with customers. His answer to all the screw ups is "what do you want me to do about it"? He then proceeded to bad mouth us as customers. Gee, I dont know why we'd be frustrated that a deck that was supposed to take 3 weeks to build is still not finished after 15 months. Our liason from corporate, had no authority to do anything but act as a go between. This is a joke. I expected so much more from Lowes. We now have to enter into an arbitration to get this resolved. Its the nightmare that never ends! I was a loyal customer that gave them every opportunity to correct this and all I've gotten in return is disrespect and disregard. They make you pay in full, upfront. Once they have all your money, they could care less. Don't make the same mistake we did. Avoid this store and save yourself a lot of aggravation. read more