I went shopping for a mattress and stopped in Mattress Warehouse of Brandywine. I was helped by a…read moreyoung lady named Tiffany. I believe she was the manager of the store. I had an amazing experience. She was incredibly well versed on all mattresses in the store and based upon sleeping patterns was able to recommended what options would be best for me. She listened. She educated me. She was very professional and thorough. I was able to make an informed decision. I am so happy with my choice and would recommend that store and person to anyone in the market for a new mattress. Thanks again for a job well done from a satisfied and grateful happy sleeper.

DO. NOT SHOP HERE. Anywhere else. BALD HEAVYSET guy here is extremely rude because I didn't buy a…read moremattress the day I went here to look.... Not to mention the whole place smells like a cigarette. This guy should be fired immediately. Dude is a joke.

Rich was very friendly and helpful. Great prices as well! Will definitely come back for future…read morepurchases!

Visited the store to purchase a full bed for mom. The selection was small but they had a set that…read morefit my needs & price range. Unfortunately, they couldn't guarantee delivery on a certain date so I needed to take my business elsewhere.

I have been shopping at Raymour & Flanigan for years and the service has been wonderful. But I want…read moreto highlight this particular experience that I had at your store recently. My son returned home from overseas deployment and needed to purchase furniture for his house. He was working on a tight budget yet still wanted quality items for his new home. The R&F Clearance Center was running a great sale, and we decided to make the most of it. Enter stage right Angelia Gibson-Ayres and her sales representative! They were helpful without being pushy and informative without being impatient. We were treated like valuable customers as they listened to, provided guidance for, and suggested ideas about, our needs and goals. The exceptional customer service made us feel like winners! I almost forgot what a true sales professional's conversation sounded like in this post-COVID world. Thanks for adding to this amazing moment of my son's first home and creating a solution that he won't easily forget!

Store Manager Anthony Helped me find what me and my wife needed at the price we were happy with…read more Thanks Mattress Warehouse!

I am still waiting for the store to correspond with me. I made a purchase, and reconsidered in less…read morethan 24 hours. They will not refund my money unless I come in the store. They do not return phone calls. I wanted to make another purchase, but this experience has been exhausting. Would never consider buying from them. I have filed a dispute, when all that was necessary is to void the sale. Trapped, but not for long.

We had the pleasure of doing business with Jim on our sofa search. He was so pleasant and so…read morecourteous -- we felt like we were hanging out with a friend. This man treated us like royalty even though we clearly are not. He didn't try to up-sell us like the Pottery Barn did. Rather he made suggestions to help keep the costs down while helping us get what we wanted. Not only was Jim the epitome of class, graciousness, and good service, but we are also super elated with our sectional. We plan to have it for decades to come. It's comfy yet easy on the eyes, the fabric feels great, and it has that nice plunge design that I've wanted and dreamed about for years and years. Bassett is pricier than IKEA furniture, but if this couch is any indication, it's also of excellent quality with the potential to outlive most IKEA furniture for eons. (I still love IKEA. I just wanted a legacy couch that could withstand the test of time.) Eventually we're going to replace our IKEA bed. We hope Jim is still with Bassett when we hit the showroom floor again.

Love the specialty customization options! So many pretty styles and colors, and did you say made in…read moreAmerica?! Yes, please! 100% recommend for quality and styles to choose from!

Purchased two beds- a queen and a twin from the West Chester location. After visiting multiple…read morestores, I chose to purchase a bed from Mattress Factory because of the quality and selection of mattresses. Wesley was very helpful, and gave useful advice and explanations for the different types of mattresses. He was very patience as well, and took the time to explain the different materials, costs, and answer questions. The prices were already great, and sales brought down the price even further. Could not recommend this place enough.

John was very helpful & knowledgeable with the selection of my Queen size set. He was very…read morerespectful with my time line & I will recommend this store to anyone shopping for a bed set. Cheryl T

Great service, great selection--and we love our new sofa. Appreciated the opportunity to take…read morefabric samples home. Manufacturing time was also shorter than anticipated, so exceeded our expectations here, too!

Atila was great, I recommend asking for her. Knowledgeable and kind and helped us go from confusion…read moreto clarity pretty quickly. A very good exo

I am very disappointed with the service I received. Despite providing accurate measurements in…read moreadvance, the original headboard did not fit. Based on the expected delivery date, we disassembled our existing bed two days prior and ended up sleeping on the floor. We then visited the store to select a replacement headboard, anticipating a smooth delivery of our new bed. Unfortunately, the situation worsened when the delivery arrived without the mattress, forcing us to sleep on the floor yet again. We made multiple calls to resolve the issue, but communication was poor--our calls were not returned, and we were left going back and forth without clear answers. When the mattress was finally delivered, the experience still fell short. We paid for white glove service, yet packaging materials were left behind, and the team did not remove the metal frame as promised. Overall, this experience has been frustrating and highly inconvenient. I expected a much higher level of service and professionalism.