Horrible customer service!!! I was trying to buy a metal bucket. These women here are apathetic to customers needs. The young women covering the self check out seems to not know what she is doing. The was a price difference in the metal buckets. I picked up one that said $6.98 and the register showed $7.48. She called the Front end women with the long braids and all she did was argue the point. Whatever happened to customer service? Maybe that's why I prefer to go to Home Depot. At least they try to have a solution. The long braided woman would jot acknowledge that not only thae buckets were in the wrong place. In both area where these buckets are located, none had the $7.48 price tag. She continued to only argue the point. I believe this will be the last time I come. Home Depot is not that much further. read more

Lowe's Home Improvement - Front - Hardware Stores Near Me - Rosedale, New York

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Okay .. we all know that this store handles a wide variety of items.. and it's very difficult to educate the employees on all the aspects of the items they sell .. but for the most part they certainly are eager to assist customers.. they are not a specialty store where you expect expertise on the items they sell.. so let's not expect the same knowledge.. they try... one caveat.. the outside "free air pump hasn't worked for over a year ... why??? read more

Found melted margarine in the morning. Refrigerator gone. Stress and smell. Lowe's was the only store with next day delivery. Christopher, appliance manager was lovely and calming. Labor Day sale got a great price. Evening text with next day delivery window time. Next morning text confirming order on truck. Delivery was a bit outside the window, but the professionalism of those guys was worth the wait. Flipped the door with experienced skill. Clean. What a relief. read more

HORRIBLE CUSTOMER SERVICE!!!. I went online 8/30/20 to have a free deck consultation scheduled the appointment for 9/19/2020 @ 9am I received a email confirmation. I waited until 10:40a called the store and was told the contractor was running late took my name and phone number and was told I will receive a call for a update. No Call, No Update I called the store back now it's after 11a. I keep getting transfered and put on hold for more than ten minutes. Finally get to speak to someone in customer service and canceled the appointment. read more

Lowe's Home Improvement - Hardware Stores Near Me - Rosedale, New York

Spend your money somewhere else. Poor customer service. No one ever answers phone!! You have to go in-person to receive customer service Incorrect information given consistently by staff in-store. Corporate needs to come in and do a massive overhaul of this location. They reflect poorly on Lowes as I will no longer patron any location of Lowes. read more

no one will answer the phone!! I was promised that I would have my delivery for 3 days now. No contact from the store. I have to phsycially drive to the store 30 min when I need assistance. read more

Pretty good store, but sometimes you have to wait a while to get an associate to help you in a specific area.

I was looking for a new refrigerator and made a stop here. Nobody helped me while I looked through all of their selections which is perfectly fine. I went to the customer support to ask about delivery and the lady was clearly too busy on her cellphone to notice me. I waited a minute until she made eye contact with me and then I proceeded to ask her if installation is included with delivery. She gave a very stern answer that installation wasn't included and its only curbside pick up. I then asked her if there were other payment options to have installation services, and with an attitude she told me we are in a pandemic and that nobody is doing installations. As if I didnt know the current global situation, Im wearing a mask too! I read online of other stores doing installations even with the coronavirus pandemic, and they are doing it safely and cautiously. I didn't want to argue with her, so I just said... "ok, I was just wondering." She immediately went back on her cellphone. We're all trying our best but this woman just doesn't seem to care about customer service. Lowe's lost me as a customer even though I was just trying to give them my business. read more

If you ever have to call Lowe's to see if they have a certain item , DON'T ! After letting the phone ring for 18 minutes straight a woman answers and asked if I'm holding for someone in lighting and I said yes, She says hold on and the phone rang for 14 minutes ( no exaggeration) when a woman picks up and says, I'm going to take your name and number cause I know you were on for a long time , She says a salesman by the name of O'Neill is going to call you back in ASAP, I spoke to her at 11:30am on 04/13/24 , 8 hours later no one ever calls my phone back. so I wasted over an hour with Lowe's then I called Ace hardware, spoke to a salesman in 4 minutes asked about an item , yes they had it and I went there and picked my item up . Think Lowe's respects their customers , HELL NO !! go to Ace if you need anything. salespeople are very helpful. read more

Lowe's Home Improvement - This is how long the phone was ringing - Hardware Stores Near Me - Rosedale, New York

this is the worst ripp off bet and switch experience I had in my life, I'm a retiree ,67 yrs old, redoing my deck,went to this location and picked up 20 pieces of 2-6-8, 20 2-6-10, and 20 2-4-10,. I placed them on a pallet and was told delivery will be in couple of days, upon delivery I noticed that most of the wood was replaced by damaged wood, went back to the store to complain,and I was told to pick up new wood for replacement,, I was told delivery will be today, it never came, I went back and I was told that the lumber was again put back on the shelf, I asked for a full refund and I was told that the lumber I cut will be assessed, as of now I spent a full week of back and forth and got stuck with damaged lumber, read more

I placed an order over 45 days ago since then my items have come dented and this store has made promises to pick them and swap them out. All I get is delays, new delivery dates and excuse after excuse why I still have not received the items I paid thousands for. After 6 dropped calls and 10 call transfers the Delivery Customer service can't offer details of their deliveries nor do they have a resolution date. Stay clear of this store. They don't take ownership of their own mistakes. If you want to experience less than mediocre service go back to Home Depot because Lowes has the worst customer service experience. Celso Pena read more

Worst Customer Service , including the customer service representative. Couldn't see your face once. Incredible just incredible. On her cellphone phone "taking care " of you read more

I bought a new patio set from the Rosedale Lowes. However when my ordered arrived it was missing half of the order. The next day the delivery guys show up again however they are still missing several pieces of my order. Now I've been trying to call Lowes for over a week and no one ever answers the phone. I've paid for the full order however I can't get anyone to answer to either give me a refund or deliver my missing pieces. There is no way I believe they are too busy to answer the phone. I will be filling a BBB suit. read more

I was looking for a certain table for the Holidays. Lowe's had what I was looking for. It was delivered to my home with the base missing. It's hard to eat from a table on the floor. I called the next morning and the staff kept insisting that I was wrong. Finally someone said they would contact the furniture department. I never heard back from them. I called a few times more to no avail. I spoke to a manager who didn't get back to me. I paid $85 for delivery of a heavy table that I can't even use. I'm sure when I lug it back and try to get a refund, they will say that there's a piece missing. Bottom line: don't order anything online from them if you value your time and money. read more

Currently looking for a new Washer/Dryer. Went to this location to see what options were available. I immediately noticed two employees working in the major appliances department. One fixated on her cell phone & the other staring off into space. There were no other customers in the area when I arrived & not one of these two asked me if I needed help. I did notice the one who was in a daze, jump up & immediately offer assistance to people that looked like her. She made it a point to ask if they were Lowes card holders & was more than willing to be of assistance to them. At this point, I saw what was going on & continued browsing. After finishing with them, she went back to standing & staring while the other one continued to bury her head in her cellphone. Again, no other customers approached the area & I continued to browse & still, not one offer of help!! When one works in customer service, part of your job os to tend to ALL customers, not just ones who look like you. The customer service in this store is trash (& that's putting it nicely). If this is what Lowe's is ok with in regards to customer service - good riddance. There are some of us who are willing to spend our money but only in places where you're appreciated. read more

Lowes is a sham! Do not ever trust them. I ordered a kitchen with them and after the cabinets were delivered, they walked off the job for my kitchen installation which is still not done. Their supposed contractors damaged my floor going in and going out, floor and ceiling as well as deck removing the cabinets and moldings. Do not ever trust this deadbeat company. I have contracts and everything as well as all conversations recorded. I also applied for the financing which was 5% cash back or zero percent interest, they refused to give me zero percent with some story yet the credit card said it was wrong. I think they are over-priced now that I have been getting cabinet prices, Lowes 30k, all others are under 14k for cabinets, hardware, sink, and gooseneck faucet(lowes included none of this, had to buy it separately which I am stuck with now) granite for both countertop and full backsplash with bevels, STAY AWAY FROM LOWES, THEY ARE A BUNCH OF CROOKS AND UNPROFESSIONALS They lied claiming the granite backsplash wasn't included but the contractor for granite told me lowes ordered both granites for countertop and full backsplash. The supposed project manager sky, was useless and never responded, I told him when the first cabinet delivered showed up, they want to drop them on the first floor, and if the contractor will bring them up, waited an hour, sent the truck away, called, I called sky, and he said he sent an email, like wtf, the truck is outside. Do not know the real reason why they walked but at one point I told them to take the cabinets if you aren't going to do the job as the cabinet sat for almost 6 months, opened only a few and they were damaged, very poor ran the job, never trust them The attached images are the drawings from the design center at lowes, it clearly shows the backsplash. i have plenty of recorded conversations to prove all this read more

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ABSOLUTELY THE WORST F-ING CUSTOMER SERVICE. Constantly disconnecting phone calls, or just straight up hanging up on you. Did not deliver 3 of the times they were supposed to. Rude, absolutely terrible. HIGHLY UNRECOMMENDED. If you don't want to rip your hair out, don't go here. Literally order from any other Lowes, or just don't shop at Lowes at all. It was insane how horrible this experience has been for a refrigerator. I will never shop at Lowes again and I will tell everyone at Lowes not to do so as well. I'm warning you. DO NOT SHOP HERE FOR DELIVERIES. read more

Two damaged doors that I paid for and when returned- was refunded for one. Don't order from here.

This lowes has a very mean and unfriendly staff it's like they can't do there job. Instead are there to argue with the customers rather then help them. read more

For some reason no one ever answers the phone at this location. Literally never. You'd probably be better off going to a different location.

The husband says the staff here is way more knowledgeable than the staff at Home Depot. I couldn't agree more! One of the staff was giving very useful advice to my husband! The Labor Day sale here was also very good. We got the chrome shelf and heavy duty containers all for our garage storage for a very good price! We would definitely troop back here for any items we need! read more

If ever there were a store with the most unprofessional, disrespectful staff, its Lowes in Rosedale. I purchased a washer and dryer on February 10, 2023, Today March 1, 2023 I have not received my order due to several mishaps by Lowes. I have called 13 times today, and each time they either transfer me to a phone that disconnects or they let the phone ring out or put me on hold without saying a word then disconnect the phone call. read more

Is there a worse lowes in the world? I don't get it. Hire more people so we can check out and get our home improvement done

So Hubert said that the can of paint opening in my back of my car was do to the transportation. He also said to go to the car wash and get it cleaned because it happens all the time. What?! read more

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The worst customer service I've ever experienced! They delivered patio furniture after a month of waiting, but the table and two chairs were missing. The delivery guys asked us to call the store. When I called they keep putting me on hold and hanging up on me for literally an hour. I think I begged to speak to the delivery manager to at least 10 staff. It was so frustrating, we had no choice but to drag our butt to the store!!!!!!! Dont waste your time. read more

this location is racist. i purchased an hvac system in october 2019. the a/c part has never worked. i have been calling for two years asking for the unit to be services. i am paying for a system that only half works. we do get heat in the winter. lennox a top of the line brand is sold to black people in south east queens, yet no one will service the unit. stepahnie on the customer service line, told me the unit was never reported faulty. black people do not shop at lowe's in five towns!!! they are thieves!!! black lives do not matter to lowe's !!! read more

Should've just ordered from Amazon or even Home Depot! Drove over an hour in traffic to get a bunch of associates who don't know how to process an online order. tlTheb tells me limited stock. Why email me that my order is ready for pickup?? What a joke. Takes 4+ ppl to know how to process an online order. Keep it up and stores like these will fall in the way of Sears, Toys R Us etc. These stores still don't get it. Bye bye Lowe's. read more

Lowe's Home Improvement - How many associates does it take to complete an online order pickup? Lol - Hardware Stores Near Me - Rosedale, New York

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Don't use Lowe's if you like your purchases shipped with all parts still in the box vs stolen by their shipping crew! Three shipping purchases=three times boxes cut open and parts stolen! read more

No stars for this store But I had to choose one to have rating posted. This place is horrible. Appliance supervisor Sabrina is very lazy and unprofessional. On top of that she as a supervisor had no knowledge of the appliances being sold in the store nor did she try to understand. read more

GOOD-BYE HOME DEPOT! This Lowe's location just opened in March, and it is fantastic. The store is big and clean. The employees are very helpful. I know that stores are alway on their best behavior the first few months, but this place really is head and shoulders above the Depot in Valley Stream. They have a lumber and garden department. And the store layout is very nice. I only wish they were open while I was redoing my house. read more

Lowe's Home Improvement - Hardware Stores Near Me - Rosedale, New York

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~ AVOID LOWES - DON'T SHOP THERE - EVER!!! ~ Absolute worst customer service! I went into the Rockaway Blvd store last week, ordered 25 bags of mulch to be delivered to my backyard. The sales rep put the delivery instructions in the computer, I paid for the mulch & delivery. Today, the trucker calls me and said only curbside deliveries! The store manager and corporate customer service said only curbside deliveries! Totally unapologetic! Of course they took my order in the store and my money! The store manager, Jonathan, was absolutely VICIOUS!!! He said their policy is on the website! Fucking asshole - I made the purchase in the store, and the sales rep had put in all the delivery instructions! No problem - he said. So I am posting what happened to me all over town. Looks like everyone has problems with them! read more

Has to be one of the worst stores in existence. Filled with incompetent people at every level of the operation. I was warned not to go here but I needed some items urgently for a bathroom renovation. Please save yourself the headache and avoid this location at any cost. Even if they claim to have the item in stock and maybe be at a lower cost. I'm saving myself the mental stress of reliving the ordeal. read more

I would never use the company ever again. Stick with HomeDepot. I have tried to called the Rosedale store for over an hour to only be hung up on over 10 times and cannot get any assistance for a grill cover that was supposed to be delivered with my grill. The girl I first spoke with said she sees it was not delivered and the nightmare started. As I am writing this review I have been placed on hold 4 times and they want to know why someone is screaming at them. Now it is the 5 time. STAY FAR AWAY.............. read more

Worst customer service. I had a question as to where I can email my installation paperwork given that my fax machine is down. Called 3 times and each time I got transferred 5-6 times per call and each time waited for 10-15 minutes. For the last 2 call attempts, waited on hold for 15 minutes and was cut off. I am calling today again and have been passed on 5 times so far...still waiting on hold. Nobody seems to know anything and just passes the customers to another unit and they all are doing the same. Where is the quality control and supervision at Lowe's for customer service? I had already paid for the kitchen range hood for which the delivery is also being delayed also. I regret buying the hood range from Lowe's and will need to look into refunding this product as it has been impossible to get a hold of someone to address my question. read more

I ordered a frig and dishwasher a month ago. The day before delivery I was informed the dishwasher is out of stock. The dishwasher will not deliver for another month. They also moved the delivery of the Frig that is in stock for another month also. I have been without a Frig for a month. No one at this location will answer the phone. I have been calling all day. Customer Service at Lowes also cannot get anyone at this location to answer the phone. I guess I am not getting a frig. I may need to look for one at Home Depot. read more

This is unacceptable service. 4 attempts to purchase a door and have it installed. 1. Input wrong info 4 times causing me to return to store to correct. Hot the save key after changes made! 2. Installer tried to make job more expensive. Hint: standard door install. 3. Never shipped door 4. Discrimination against older women. Helped men there after me. 5. Never again. Clean up your services before we all go to Home Depot which is bad but not this bad. read more

I'll start with the pros. This location has a nice selection of items, at good prices at that. Most of the time what I'm looking for is easy to find, and if if isn't the website can just tell me what aisle to find it in. The store is clean with a nice variety, and is a convenient 10 minutes from my house. In terms of products and store apperance, this location gets five stars. However this location has a huge fatal flaw. And it's pretty apparent too, if you already can't tell by other reviews. The customer service at this location is HORRENDOUS. Never have I been to a store with customer service this bad. There's basically no one on the sales floor. Need help cutting plexiglass or pvc pipes? Good luck with that, you'll be waiting for someone for at least an hour. Want an opinion on what color to paint your kitchen or what tile to put down in your bathroom? You'd have better luck asking another customer. There's barely anybody on the floor, and if there is, they seem to have no time to bother helping you. First time I placed a curbside pickup order, I called the curbside pickup extension FOUR TIMES with no answer. I had to go inside to pick up my order. What's the point of offering curbside pickup if no one will pick the phone up?? Second time I ordered a large sheet of corrugated plastic at around 11pm. The email said that wait times may be longer due to the pandemic, which was understandable (higher order volumes, you know?). By 5pm the next day, there was still no update whatsoever on my order. So I hauled myself over there to the customer service desk and asked what the deal was. The woman there answered snarkily that there was a delay and it said so on the email, so I had to wait. Now if I came in around opening asking I would understand, but it had almost been 8 HOURS since opening and NO ONE had even picked out my items?? At the store I work at it takes us an hour at most to pick out your order for pickup, and even that's a long time based on our store's standards. But 8 HOURS??? How is that allowed?? The woman at the customer service desk said I can just get my item myself and bring it there to be classed as picked, then bring it home. No way in hell was I going back to the customer service desk. I ended up just cancelling my order and buying the item in store. A complete waste of time. I work in customer service. I get it-things get busy, people get stressed and customers can be annoying at times. But the least that can be done is have the associates put in some...you know...effort?? No one helps you on the floor. "Curbside pickup" is awful. Customer service associates get snippy. I work in retail and I get it, but at least show that you care about your customers and their satisfaction. Good riddance. (Shoutout to the associate who was actually friendly and offered to get a lid on a high shelf for me, thank you for being welcoming and actually helping a guest out!) read more

Ordered the gas range from Lowe's in Rosedale, NY. Three were in stock, supposedly. Delivery date was two weeks from the purchase time. Ok, pandemic, I understand. Had to take a day off waiting for the delivery. By 8pm it was time to call customer service. The agent sounded very annoyed when he told me 'it's not out for delivery'. Why? -Don't know. When? - Don't know. So, I did the only thing I could - cancelled the order. Looked at Lowe's reviews, and found out that this is a typical delivery scenario for them. read more

This Lowe's had the poorest customer service! That guy in the window dept in particular, the one who worked on Sunday, June 12 at 10am was of no use and has the nerve to kind of raise his voice when I asked him the same question which he pointed me to a location where he said I could find what I'm looking for....my husband and I went looking at that area twice and it wasn't there! We ended up going to HD (writing this review as we go!) even though it was a bit far from us, left all the things we already have in the cart! The tiny lady in the flower section has an attitude as well as if she owns the whole store! Though I have to get a credit to this young guy who helped me in the garden dept carried my soil to my cart. Overall, the only thing I like about this store is it's near my house, that's it! read more

I was looking for specific ceiling lighting and Margarita led me to Richard and Elton. All three are outstanding employees and extraordinary people. Also a beautiful lady with different hair colors helped me in refunds twice today with such a polite yet confident persona. whatever your doing in the hiring process don't stop. I will come back to this store just for this type of service, Well Done Lowes Keven read more