I chose this company because of good reviews on Google and their initial quick response. How…read moremisleading that was!!! I can not speak to their quality of work, because unfortunately we never got to that point. But I can speak to major issues in communication, lack of professionalism, and disrespect of the client's time. I reached out to them in Sept 2025, discussed the project in detail over the phone, and sent them comprehensive photos of the terrace. In February 2026, they visited the site, all went well, and then 10 days later, Ben emails me that they are pulling of the project! Their excuse--the project was not a good fit and required too much construction, since we wanted to replace an outdoor shed. The shed was discussed since day one, with no concerns expressed. And had they mentioned any concerns, we could have simply excluded it from the project and replaced it ourselves with something available through retail. The level of disregard and unprofessionalism was shocking. They basically dragged us for 5 months, when they could have let us know from the beginning that they were not a good fit. At the very least, they could have delivered on the initial phase of design, the service we had already paid for, so at least our time was not a complete waste. Instead, we have to start from scratch now five months later, and we will not be able to enjoy our outdoor space this spring, as was the whole plan initially. I regret trusting this company, and would not recommend it to anyone.
In response to your reply below--
You knew about the shed since September 2025. You had photos of the shed since September 4, 2025. You never expressed concern about removing the existing structure, had you done that, we would have told you that our contractor can take care of that.
The earliest on-site visit you gave us was after Thanksgiving, around mid December. And you know that we had to reschedule then because of a family emergency that required us to fly out to be by a close family member's hospital bed. The fact that you brought that up as a point speaks volumes to a certain lack of professionalism and client disregard.
You are not trying to be accurate, you are trying to wash your hands off of any responsibility and throw it in our lap, even after all the inconvenience you have caused us. The fact is, even in your own words, you had committed to providing us with a design plan, since we had already purchased that service from you without any conditions attached, and you unexpectedly backed out of that, as well as of the whole project, months later, due to no fault of ours.
