To say horrible customer service would suggest that there is any customer service. No one works…read morehere. Walked around the store looking for an item and seen one person stocking the shelves that helped. Then I go to check out and no one is at the register. Stood there for like 8 minutes. Then I just left without making a purchase and wasting time. I'm sitting in the parking lot watching people leave this store empty handed and looking upset and confused.

Great store! Plenty of parking, plenty of products, clean, and orderly. I had a great experience…read morewith Samantha and John, and they were both incredibly friendly and helpful with the products and a coupon I had received. In my opinion, this is one of the best HARBOR FREIGHTs around.

I knew Chris a couple of years ago when I walked into his shop following moving into our new home…read morein Huntington from the city. He's very friendly and knowledgeable about all products he's selling. We purchased Toro backpacked leaf blower and straight shaft gas trimmers. Since then, I visited his store often for regular services of my lawn mower and other tools. Since then, we have become friends. I love to hear his advices about gardening tools and how to use it most effectively.

What a find! I was ready to throw away my almost new chain…read moresaw and I came across this small business. Decided to give it a try. Chris , the owner not only fixed it to perfection but also gave me a lengthy tutorial on how to use and maintain it. Never got such service from repair shops at chain stores. Did not hold back any training because I am a woman! He went beyond just fixing the chain saw by making me a mini chain saw mechanic with his patience. Knows his job, so patient and understands your needs before completing the job. Plan to use him for all my tools! Thanks to closing of Home Depot repair shop I found this great neighborhood place. Highly recommend for all repairs. Anu Chawla

This is a fantastic family owned business where I buy all my equipment they are extremely…read moreknowledgeable and do not hesitate to educate you on the equipment that they sell you. I purchased a snowblower there two years ago and had a problem when I hit a newspaper that was left on my driveway after a very large snowstorm I was halfway done with my driveway and due to some medical reasons I knew I would not be able to shovel the rest. I explained my dilemma to Joey that picked up the snowblower repaired the problem and had it back to me the very same day at a very reasonable cost since that time we've had four serious snow falls and the machine has been working fantastic thank you so much Joey and the knowledgeable mechanics there for digging me out of a major problem

Would not recommend. I dropped off my dethatcher to have…read moresome work done. When they called to tell me it was ready, the owner gave me an attitude and said he didn't even know why his technician took it in. He acted like it was somehow my fault and then told me to "get this thing out of here ASAP," which I did not appreciate. When I picked it up the next day, I was charged for an oil change and a spark plug that I never approved. They charged me $25 for a spark plug, even though I had just bought one the day before and planned to install it myself. The repair had nothing to do with the engine, so I don't understand why those services were performed without asking me first. I paid the bill and left because I didn't want to argue. After getting home, I noticed a bolt was completely stripped. I called them, and they told me to bring it back. When I returned, the owner looked at it with me, but then the technician who worked on it came out with an attitude and claimed the bolt was already stripped. I know it wasn't. In my opinion, if a bolt gets stripped during a repair, it should be replaced rather than left that way. What really bothered me is that the repair bill was over $400, yet they couldn't be bothered to replace a simple stripped bolt. They had no problem charging me for services I never asked for, but apparently replacing a damaged bolt was too much to do. At that point, I was done dealing with the situation and started to leave. The technician followed me, yelling and asking what my problem was. I told him I didn't appreciate his attitude, and he continued being argumentative. It was extremely unprofessional. To make matters worse, after I got home the second time, the machine would not start at all. Overall, I had a very poor experience due to the lack of communication, unauthorized charges, poor workmanship, and unprofessional customer service. I would not recommend this shop.

They overcharged my kids for paint that was supposed to be affordable for a school project. My…read moredaughter specifically asked for the cheapest gallon, but the staff didn't disclose the price until checkout, where it turned out to be $75 per gallon! This feels deceptive and unfair, especially since it's for a high school activity. Disappointing experience all around and shame on Connetquot High School for encouraging the students use this supply store.

I used to think this place was the best and if you wander around the store the sheer diversity of…read moreproducts is outstanding. BUT, twice now I have spoken to the guy behind the "Customer Help" desk and have been extremely disappointed in his attitude, willingness to help, arrogance and appearance that his hated his job and didn't want to be there. His face even turned RED as I was asking my question. What is it that differentiates this place from Lowes/Home Depot? It's SERVICE!!!! If there is NO difference why should I go there especially if they have a bad attitude! The miserable guy should stay away from the public. I left the store that day saying well that's the last time I'll come here!

have what you need for a fair price . if you don't see it just ask. they have a lot of back rooms…read morestock

Owners are so kind and helpful, and they have everything! Love this hardware store- definitely…read moresupport this place over corporations any day!

Amazing family run business. Polite and professional. Customer service oriented beyond. A place…read moreyou want to patronage over and over again. Skip the big box or chain store and check out F&D Supply! My only issue is that I didn't find them years ago. :)

Professionally run local hardware and Mason supply store, my go to for customer service and helpful…read morerecommendation. These guys spend the time to understand what you need and show you where it is and how to do it right. Screw you Hone Depot lol.

Small shop but loaded with everything you need. It's sometimes a challenge to find help on the…read morefloor but when they come around, they are helpful and willing.

This has been our hardware store of choice for several years now. A medium large store that always…read morehas what we came for. The staff are easy to find and helpful. Now they are on the way to our bank. It's all good.

I used this store in the past,it has since gone down hill. I went in for a return and was given an…read moreattitude by one of the old men. I am hard of hearing and was given an attitude with hand gestures when i asked him to repeat himself. I will never come here again, and it's a shame it's down the street from me. I would rather drive 10 minutes to ACE hardware (a commerical store) than support this store again. You guys lost a customer. All these negative reviews about the employees aren't coincidence. Trust me. Go to ACE or Home Depot instead.

Horrible service can't be bothered helping you as well as priced higher than ace hardware. Take…read moreyour business to Ace plus the owner is a real jerk!