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Lowe's Home Improvement

2.3 (35 reviews)
ModerateHardware Stores
Open 6:00 am - 10:00 pm

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Wendy L.

I recently purchased a washer and dryer. The units were installed in my bathroom where the set up was just created by a plumber. The delivery/installation team removed the mechanical vent from the vent pipe and hooked the washing machine into that pipe - leaving the ready and open pipe just sitting there. I have been living with a bathroom odor since 1/22/22 when they installed it - and today while folding laundry - I discovered the pipe and sent a photo to my plumber who advised me what was wrong. Both he and I are horrified at the level of incompetence that was required for someone to make this mistake with a washing machine installation. I have sewer gasses in my house. This is a serious health hazard and left unattended to, could even be fatal! This is so unacceptable, I am beyond angry. I will be posting this story on every website I can find. When I contacted Lowe's, I was advised that they would send someone from the delivery company to fix the problem. There was a little empathy from the manager - but when I spoke with HIS manager - I did not even get an apology. Lowe's clearly does not care about their customers or I would have received much more in the way of assurances and compensation. I would like to be assured that more training will be given to installers. Perhaps they need a different installation company. Finally, this team of people that did the installation should no longer work for the company. I will endeavor to find more people higher up at Lowes to tell also.

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5 months ago

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10 months ago

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3 years ago

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3 years ago

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1 year ago

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2 years ago

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2 years ago

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8 years ago

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4 years ago

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9 years ago

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4 years ago

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6 years ago

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5 years ago

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3 years ago

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Photo of A W.
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5 years ago

They have a lot of stuff but don't try to special order anything. They will ruin your order and have no clue how to fix it.

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6 years ago

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4 years ago

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7 years ago

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5 years ago

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7 years ago

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9 years ago

The store and it's Manager stand behind their products unfortunately their delivery system that they use can be unreliable (XPO inc.)

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10 years ago

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9 years ago

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11 years ago

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12 years ago

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16 years ago

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13 years ago

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8 years ago

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12 years ago

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10 years ago

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10 years ago

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9 years ago

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8 years ago

very disappointed with the delivery service they are using, wasted a whole day and lost a days pay waiting for something that never came

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10 years ago

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13 years ago

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Review Highlights - Lowe's Home Improvement

I pretty much live at plainville lowes but have had to shop at the Bloomfield store, OMG if I could give that store 0 stars I would.

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The Home Depot

The Home Depot

2.4(29 reviews)
3.7 mi
$$

Home Depot 1149 Farmington Ave…read moreBristol, CT 06010 Chris is a Home Depot [Bristol, CT ] representative of the highest kind. I was fortunate to "be chosen" by Chris from among the many staff members in the department on my first visit. I had little plumbing knowledge, therefore I required assistance choosing a sink faucet. He asked how my day was doing and that he would be more than pleased to answer any questions I had as he took me to the kitchen faucet section. Throughout my stay with him, he provided me with exceptional service in terms of item selection and pros and cons. Chris, in my opinion, provided exceptional customer service by taking the time to comprehend my problems and treating me as a person in need of guidance and support rather than just as a "paying customer." I was immediately put at ease by Chris's kind demeanor and his ability to clearly explain the advantages and disadvantages. I can't say enough good things about Chris. I also want to express my gratitude to the entire Home Depot team for their kind disposition, consideration, and cooperation, all of which added to the enjoyable experience.

I love this Home Depot! I have had great service with buying major appliances and much much more…read more It's convenient and they are well stocked. DON'T LISTEN TO THE NEGATIVE REVIEWS! I have read many and their words say a lot about their limited way of thinking. Thank you to the folks at the Bristol Home Depot!

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The Home Depot
The Home Depot
The Home Depot

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Lowe's Home Improvement - hardware - Updated May 2026

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