I've never had a bad experience there or at their rental facility next door. Joe and his team are…read morehelpful and friendly. He always stands behind his products and service. I check both City True Value and Just Ask Rentals before going anywhere else. There is a large selection of good quality products and machinery, and the prices are excellent. Check his place out first. You will not be disappointed.

My daughter has a scooter up at UConn but it's back tire was flat. I could not stretch the new…read moretire onto the rim - I struggled with it for an hour. I took it here, went first to the store part. A friendly woman told me to bring it over to the rental area next door. I told her I just didn't have the strength to get the tire on - she said "Joey can probably do it, he's got bear claws for hands". Took it to Joey with the bear claws, he took it in back, and 5-10 minutes later he came back with the tire on the rim. I thanked him, asked how much and he said " nothing, that's what I'm here for". When I said no, I have to give you something, he said no and started walking in back. I threw some money on the counter because he saved me hours of frustration! Thank you Bear Claw Man!

So unless you like rude people, don't go here. I called to get a price on a chimney cap. The woman…read morewho answered the phone was perfectly pleasant, I was transferred and then a man hung up on me before even saying a word. So I called back and asked if they were having phone issues she said yes and proceeded to transfer me again. This time a man picked up barked at me with a terrible attitude at which this point he goes what do you need with just a snarly tone. To which at this point I said a sales person with out the "tude" and then congratulated him for turning away business and hung up. I really don't have a clue as to why people feel its ok to behave this way over the phone, but it's a sure fire way for me to not give you my money, ever!

Service is terrible. I've actually had the yard phone hung-up on me without even acknowledging the…read morepurpose of my call...just picked up and hung-up. Don't bother asking for help in the yard...anyone you talk to will refer you to another employee. Great products - unfortunately bottom of the barrel service.

I do lots of diy work and have been to many home centers. I'm even a HD share owner! This is the…read moreworst Home Depot location I've ever been to. The store is dirty, disorganized and nothing is in stock. Employees are all chatting with each other instead of helping customers. When I finally found someone to help locate an item that was supposed to be in stock, I was told it probably walked, despite 7 listed as in stock on the HD website. I'm sure my review will have no impact on how HD does business at this location, but maybe someone who reads it will take my advice and go to the store across town. 2 stars for the friendly greeter when entering!

The store has everything I need…read more I go online, find what I need, and can find out exactly where the items are kept in the store. Sometimes I order for pick up, either in the store or curbside pick up. When I want to see the items first I can click to send the location to my phone and go grab it, touch it, measure it, fit it and check it all out. I can read the reviews and the price before I go to the store. No sticker shock in the store. If it's too much I can wait or prepare how I'm going to pay before I get to the register. Home Depot makes shopping easy so I can get in and out. I can spend more time on my projects and less time shopping for my stuff!

I came here to get some plumbing parts to fix my Washing Machine. The guy helped me locate the part…read moreand somehow was $100 cheaper than any other store in the area!! Definitely lucked out on that, I will also be returning here if I need anything else for my home in the future.

DO NOT BUY INDOOR PLANTS FROM LOWES!!!…read more Lowe's indoor plants have caused a serious fungus gnat infestation in my home. I have been battling fungus gnats for a year. I didn't realize there was a connection between the infestations and the plants I was bringing into my home from Lowe's. I tried numerous methods to get rid of the gnats, but the problem continued. Eventually, I became so frustrated that I got rid of hundreds of dollars' worth of indoor plants in an effort to eliminate the infestation. After getting rid of my plants and finally getting the situation under control, I decided to purchase other, new indoor plant from Lowe's. The fungus gnats have now returned in huge numbers. They're visibly coming directly up from the roots and soil of the new plant. My house is once again teeming with them. At this point, I am 100% positive that the BRAND-NEW Lowe's plant has reintroduced the fungus gnats into my home. This has been extremely frustrating and costly. I have spent a significant amount of money replacing plants, attempting to treat the infestation, and ultimately throwing away plants that I had cared for and invested in over time. After research because of my own suspicion, I now know Lowe's has received other complaints regarding fungus gnats in indoor plants from this store or supplier. (Southington, CT)

Okay, I'm a fan of this Lowe's location in-particular. Lowe's itself is a dependable brand when it…read morecomes to customer service, reliable stock, and store upkeep. The weekends are much busier than over the weekend, so I always prefer a weekday. Selections of say; nuts & bolts, pipe fittings, fixtures, lumber, you get the drift, are much less elbow to elbow, and service is much more plentiful. Keep your eye on the sales via their app notifications and email for increased valve for your over worked dollar. Returns are even a notable service, just make sure you remember a paper receipt and/or which credit card is used if it's to be credited back - this has been my pitfall at times.

I had the displeasure and unfortunate timing to run into Scott as the one and only person tending…read moreto the customer service desk upon my visiting this Plainville location today. I made the trip there specifically just to return a water line. Scott would not allow this claiming that once a product like this has been used (water touched it) that it counts as a biohazard and can't be put back on their shelves. Now, please take a moment if you will, dear reader, and explain to me how I'm supposed to know that a product I bought off their shelf would not work without first trying to actually use the product? This was a braided waterline with a flood defender affixed to it, and a supposed strict upgrade to the old plastic line I had prior. I bought a brand new Samsung fridge and figured that I would buy a brand new water line to go along with it. Perhaps the one I selected had a kink in it, a defective flood guard, or perhaps was just mishandled while in transport or while at the store... who knows because the entire selection of these waterlines were sprawled out everywhere along the floor of the warehouse instead of neatly in their designated spots on a shelf. Point is, I went to use the water line and it wasn't doing its job, and it was no fault of mine. Now before I tried to disconnect and return the product I gave it the benefit of doubt because I scheduled an appointment with the tech guys from the company that sold me the fridge (Costco) thinking that perhaps there was a chance that the fridge itself was the problem, maybe not pulling the water hard enough thru the line or something to this effect. But no, this was not the conclusion of the fridge service techs. They actually suggested I just try to buy a new line, and that is what I did. I went BACK to the same Lowe's I bought the first water line from and bought a different model line. And guess what happened... it works as it is supposed to! Well, sure seems to me like I was sold a defective or poor quality product initially, and based on that alone I can't for the life of me understand why I shouldn't be able to make a return. Well, despite my explaination, Scott still wouldn't process the return. Seeing how insistent he was I asked if there was someone else available that could help resolve this. I made the trip back there today solely to make this return and 28 dollars and change is not going to break my bank but I'd sure rather have my money in my account back than have a defective cable laying around my home. And the rudeness I encountered at the desk was unacceptable. This man Scott twice proclaimed that he was a manager. His name tag read "head cashier" or "head service desk" or something to that effect. Managers have the word manager written out for a reason. I have worked in a field where customer service is prioritized, and if I were to ever act so defiantly stubborn I'd expect consequences to follow. This man was the face of Lowe's customer service, a "head" representation of their values and it certainly left me in a terrible frame of mind today. I'm planning to follow up and make sure that this gets addressed, as I am very unhappy with my experience today.

Unfortunately, my experience was not wonderful. We arranged…read morea pick up for a mower repair which they never showed up for. We arranged another- but it's terrible customer service to make someone wait hours. Two weeks later- the mower that is less than a year old - and should have been under warranty- was ready and there was an $87 charge. I thought 5 days to drop it off in August - when surprisingly the lawn needs to be mowed - was too long. After I complained with a tad bit of sass it arrived the next day. I guess my point is either -I was very unlucky - this is how the company rolls - or this can't be the way they serve customers in general. I personally would think that they would like to do better.

Rented a truck. Easy to do, no problems when I kept it two extra days. Great service.read more

If you need tools, Harbor Freight is going to be a go-to stop. You can find some items cheaper…read moreelsewhere, but consistently HF has good prices, and geez, compare them to Ace Hardware or True Value an you'll see what a difference they can make. This particular store has some issues -- some of their employees appear quite disinterested -- but then we encountered Jeydon, who is a terrific retail salesperson with wonderful people skills. A salary hike should be in order here. We've spent a bunch of money in this store and have come away pretty darned happy for most of our experiences.

Every time I come here during normal hours the lights are on but the doors are locked. Three times…read morenow!