Just wanted to give a shoutout regarding Allison in Customer Service in Orland Park. I was having a problem with a purchase and one quick phone call to Allison and she took care of it for me. I know most people only send reviews when they are unhappy so I thought I'd sent one because I was happy! Thanks Allison and Lowes! read more

Waiting for any type of help is nearly impossible. And when it finally arrives, it's met with an attitude. I hate spending my money here but it's close to home. read more

Worse service ever from the managers they don't know what they doing unofficially and unorganized. They will make you wait 2hrs to buy 3 gallons paints read more

Worst customer service ever! First, I waited nearly a half hour to get a PVC pipe from the shelf, then when I asked to have it cut they told me they couldn't do it. It's a hardware store for crying out loud! However, before all of these hijinks, they kept giving me the runaround, going to different departments like lumber and the hardware department to see if I can borrow a tool to cut it and they said they don't do this so you really need to have a serious chat with your staff and maybe provide better customer service cause these guys don't know their head from a hole in the ground. This is really terrible. I'm very disappointed. The one star is generous. read more

DO NOT GET PAINT HERE! Minimum 30 min wait last 2 times I came with no one in line. Only one person in the entire store that can mix paint! What the heck? Oh boy. Please people train some more paint mixers read more

On August 7th, I went to this store to return an item that had been delivered by InstantCard. The return representative made a mistake and refunded the payment to someone else's payment card instead of issuing me a store credit. She explained that refunding to store credit was not available, which I understood, and she kindly offered to get the store manager to help resolve the situation. However, the store manager never showed up. I waited for 25 minutes, during which the customer service representative went to follow up with the manager at least 3-4 times. I had already told them I was in a hurry to pick up my child, and because of the delay, I ended up being charged $15 for a late pick-up. In the end, I had to leave, leaving my name and phone number with the request that the store manager call me back to resolve the matter so I could get my money back. The store kept my return item, claimed they had processed a refund, but I received nothing. It has now been over 24 hours, and I have not received any call from the store manager. On August 7th, this store manager failed in their basic responsibility to address a customer's issue in a timely and professional manner. As of now, I am left without my item and without any refund. This experience was extremely disappointing and unacceptable. read more

Went to Lowe's in Orland to purchase an exterior door. Pressed the "help" button and waited 7 minutes. Finally found a worker who overhead paged help for us and waited another 10 minutes. Found a worker who then called a manager that said the personnel in Millwork area just got here and would be with us shortly. That was at 11:20am. So no one before then was assigned to help at all in that area?? My husband and I left after wasting a half hour to make our purchase elsewhere. Very disappointed. read more

Very helpful professional every time you go into the store I ordered a double vanity sink blue . The item came on time in very good condition read more

Went in to look at some lawn and garden items. I was greeted by Mike N and answered all my questions. He is very knowledgeable and helpful. After answering all my questions I decided to purchase what I was looking for. I walked to the service desk to pay for my items and met Easter. She was very polite and delightful to deal with. Even offered for me to open a store credit card. Whoever decided to hire them 2 made a great choice and need to hire more people like Mike and Easter. Because of them they have a lifetime customer. Keep up the great work. read more

Peggy is extremely rude. Her name matches her personality, I can't believe she's the new store manager. I will no longer be shopping at Lowe's Home Depot from now on! Peggy is costing them business. She's very rude ignorant and disrespectful has no customer service skills whatsoever if you're having a bad day and you hate your job. Find a new one don't come to work sick coughing and get everybody sick spreading your virus. Lowes made a big mistake by replacing Pablo with Peggy as store manager she's costing them plenty of business they just don't know it. they don't know how she's treating the customers. She's very very mean and angry and disrespectful. I'm the only one mentioning anything other customers are just not returning. I opened a card and spent $15,000 there I regret it Home Depot is my only spot from now on read more

This is not against a particular store. It is corporate office of this business. Been loyal customer for years at Lowe's at lotta home improvement project bought home improvement center paid off all my debt. I only owe $300 on the current bill. Lowe's took it upon themselves to cut off my card Unbelievable. says reason I was late on other bills so what does that have to do with my past history being a good customer with this home improvement center been a loyal customer pay my bills on time paid off my huge debt from countertops flooring sinks, faucets, the reward I get how many cards do they give out to illegals? What is the average debt to Lowe's on the average person I owe measly $300 and they shut my card off think twice about shopping at this business or anywhere else that they associate with I'm going back to Home Depot or Menards read more

I bought this grill on the 20th of June. They said it would be delivered July 2nd. My only instructions were to not deliver a scratched or damaged grill. The grill came dented and scratched down to the bare metal. There were also scratches on the top. I contacted Lowe's New Lennox and the guy told me to refuse the grill and they would send me a new one. He told me that he'd call me back in 10 minutes with the new delivery date. The supervisor never bothered to call me back. Terrible customer service. I'm having a 4th of July party and now there is no grill. Thanks for ruining the holiday. Look elsewhere, customer service are liars and don't care. Their customer service is a joke! When you call they will pass you around and no one knows what is going on. The woman that I talked to said a replacement order was on the way....she was wrong. There never was a replacement ordered. I finally got a hold of the guy that told me that he would send a replacement, only to say he forgot. Now they want me to buy the same grill at a higher price and expect me to believe that they will adjust the price later. They also want me to wait another two weeks ( or more) for the new grill to arrive. Nightmare experience! Deal with them at your own risk. read more

this review is not in regards to Orland parks customer service but Lowe's delivery process. yelp makes you choose a location We ordered a refrigerator from Lowe's in early June to be delivered on July 3rd. We were told that old fridge would be uninstalled and new one installed. On date of delivery guy said he was unable to remove fridge. My husband spoke with Kenny at delivery customer service who explained that the delivery man could uninstall fridge. This did not happen as the delivery guy just left with our refrigerator. My husband than calls Lowe's deliver back and spoke with a gentleman named Greg who was the most unprofessional and rude employee I have ever heard. We were then given a window of time from 7am to 7pm on the 4th of July!!! We were promised that the old fridge would be removed and new one put in place. Delivery people arrive today and were very helpful but said "this is just a drop off" I explained the situation and delivery man was willing to help but once he called dispatch Greg informed him that this was a four person job and we would need to uninstall the compressor. The same Greg we spoke to yesterday who fully understood what was needed for our delivery. We then spoke to Greg's assistant manager who explained that we would need to have our refrigerator delivered yet again on a different date. This is the most unprofessional and disjointed process. We were explicit to every representative that we spoke with from June until today about the type of refrigerator we needed uninstalled and were told that this could be handled by multiple Lowe's employees while multiple times over the course of nearly a month. While they have offered some compensation for yesterdays inconvenience we were told today they will not compensate any further. However we as the customer are stuck on a major holiday with no refrigerator being told that we now have to hire someone to help us uninstall a compressor to have our refrigerator that we have already paid for and waited for for over three weeks to be delivered. This is completely unacceptable and unprofessional. No read more

Best service at Lowe's @ Orland Park Store! I have been from Lombard to Countryside to Lemont to Orland Park (Menards, H Depot, Floor & Decor and Lowe's) shopping for a bathroom vanity and the counter top with sink. Finally, I found a beautiful vanity set. Our sales manager, Mr Stokes, was super well informed and helpful! Plus very accommodating had we needed to delay the pick up of our purchases by a day. Mr Stokes' sincerity to help and answer questions, as well as his demeanor in an understanding and kind manner was great. He helped two other couples before helping me. He managed it well! Thank you for the service! read more

Do not order online from this Lowes. I have a grill I ordered on the 10th and it was supposed to be ready for pick up today and after being on hold for over 10 mins, I had to call back and find out not only is it probably not going to be ready for pick up today, the assembly guy, doesn't come back until Thursday so now I'm waiting nearly a week. No one there can give me a definite answer, only "orders are assembled in the order they are received". I'm considering canceling and ordering elsewhere read more

Louie in the lighting department is very helpful and knowledgeable. He was friendly and went above and beyond for us! We will be shopping there again! Thank you, Louie!!! read more

Ratting: minus 4 stars. Horrible store. Let the Buyer Beware! If you Insist on buying anything, use a credit card, so when you request a refund, your credit card company will fight on your behalf to receive your funds back, without a hassle. Never use cash on large items. They do not want to refund your money, instead they want to give you a credit card to THEIR store and not your cash back. read more

If I could give less than 1 star I would. Veronica in the cabinet/ kitchen design department was the least helpful person I've ever interacted with. I will never shop at Lowe's ever again. On top of the awful interaction she took three phone calls in front of us after waiting almost 30 minutes for any assistance. Do better. Ps. Home Depot was super helpful and attentive immediately. read more

No problems with our visit here. Lots of parking and has a nice selection of garden items. The lines were quick and the cashier was pleasant. read more

I can see why the average of the ratings is just two stars. Went there today for some paint and stood around waiting for a paint guy to answer a few questions. Nobody home - and that means nobody home in the three aisles that have paint and paint supplies. After standing around 8 minutes or so I just put the can back on the shelf and left. Not very good customer service. I was there at 9am on a Tuesday - day after Labor Day to be exact. There just must be something with these big box stores. They generally have a nice selection of wares and quality products, but they must make all their money by savings in employee salaries. There are too few employees for the size of the store. There should always be someone in the paint department to answer questions ... after all this is really a do-it-yourself store. Home Depot isn't any better. I think management is the problem and they need to distribute what employees they do have in a more logical fashion. Oh well - I'll go to Ace and get the same quality at a higher price with much better service. read more

Staff does not answer the phone. Management is no where to be found. Tracking an order is impossible. Delivery scheduled for today. No one can tell me where its at or when it will be at my house. The best answer I got was the manager saying .... well my delivery person didn't say there were any problems today and that it's not here so it should come today .... Think twice about buying something from them that you can't just take home today. Absolutely horrible experience with this place. read more

Since moving to a new condo, I've bought a lot things at Lowes. Our fridge, stove, washing machine and dryer were all bought at Lowes. Our outdoor loveseat and AC filters were also ordered online and picked up at this Lowes. For the most part, everything I experienced is that of a big box store. Service is ok, decent prices and attentive staff. The 3 stars is mostly for management because I feel like they didn't hire enough people working in the appliances department and overworking the ones currently working there. Sometimes we were waiting for 30 minutes for an associate to work with us because that one associate is already handling another customer. We've been lucky a couple of times where we beat the rush but while the associate was closing a sale on us, 3-4 other people were waiting behind us. read more

I ordered 2 vanities for my bathrooms and after being told they would be delivered May 24, then it was Jun 10th and on Jun 8th I receive an email that says June 20 now. I've had to delay the workers for the remodel twice already and then when I called the store I keep getting hung up on absolutely horrible service!!! read more

Customer service is trash. Called the check the status of my order for a grill i ordered online over a week ago and was hung up on THREE TIMES. when i finally got connected to someone today (8/6) i asked what his name was and he wouldn't tell me- probably because he was the one who kept hanging up on me. All he could say was that the order wasn't received at the store yet. Seriously awful customer service. Wish i went to Menards or Home Depot instead. read more

Terrible customer service. Have bought multiple items over the past month, more than $200 worth. Went yesterday and had to wait for over 10 minutes to verify a price at checkout. 2 items rang up $1.20 more than I thought they were and instead of just adjusting the price, I had to wait. Left without the items, they lost a customer because of the hassle and $2.40. Not sure if they are doing so well that they don't need the customers or in trouble so $2.40 makes that big of a difference in their bottom line. read more

What horrible customer service. My Dad is 92 and needed help with big bags of soil. Everyone he asked just passed him on and said someone would come soon. When he finally paid and got someone to help him to the car, the guy stood there and wouldn't move. He told my Dad "I would accept a tip"!!!!! My dad only had credit cards and told the man that. He finally muttered something and went away. I will never shop here. read more

I tried to return two items from a home remodel that after months of waiting on the appliances had to be replaced with another item due to the delays of arriving tried to return them to the store after the 30 day return policy to get store credit and they refused to allow me to return them wouldn't give me store credit wouldn't allow me to return them at all I've spent $20,000 on appliances from my new home and I will never be supporting Lowe's again at this point read more

Stick to home depot or menards. Nearly every time I shop at Lowes, through online orders, or returns, or checking out, something always goes wrong. Unless you don't value your time, go someplace else. Heres my latest experience: I order a 4x8 plywood for store pickup, get an email that its ready, come to the store to find the customer service / pickup desk didn't have it ready, more waiting for them to find it, the plywood is dents and warped up and they can't cut it in the store for me, so I need to cancel the order and get a refund, but their POS register software must be so outdated that I'm still waiting 30 mins later to get this return processed! They can't process it so now I'm getting store credit mailed to me. God bless the one associate Cathy that was trying to help me. Save the time and go to Home Depot read more

We ordered a dishwasher on 10/24/23. Took a week to get in store, then another week for install. Unit was defective. The install put in a replacement order that day. We've had 2 appointments canceled in the last week because the store wouldn't release the replacement dishwasher. It's now been a month, and now they're telling me they can't install until December. This has been the worst make it right process I've ever experienced. 0 stars. read more

This was the worst customer service ever. I paid for new free standing dishwasher with haul away of the old appliance. Since I previously bought a stove from Lowe's, I did not anticipate a problem. The third party representatives delivered the appliance as promised, but absolutely refused to remove it from the box or take the old appliance away. They said that the store handled that and I needed to make an appointment for the haul away and setting up the appliance. I complained to customer service, but they only made me an appointment for the haul away. I filed a complaint and broke into the box myself. Since this is a free standing unit, it only required putting the wheels on it's feet. My son and I could also manage that job in a few minutes. There were instructions on the box quite clearly. Why can't the people delivering the unit be informed as to how to deliver it properly? Two days later a helpful person came to haul away the old appliance and the box. It took five minutes at most. What is wrong with this company? Save money to lose a customer. read more

Every one is so nice and helpful! I bought a Piece of plywood for my twin bed. The young man was very helpful. It was $30.00 Home depot wanted $55.00 for the same thing. The priced are great! The store looks so nice! read more

Have bought, many appliances, and items at this store. Last week saw a toilet on sale, so I decided to exchange an old one, that I actually hate. Toilet $ 179.00. Installation, by their plumbers $ 350.00 +. So I asked why so expensive, so the salesman explained, the plumber gives a price and then Lowe's put a surcharge for the services. That sure sound like armed robbery, I told him, So thanks but no thanks Lowe's. I then looked in the internet and found A fantastic handy man, I found MAT $ 55.00. It might be less, depending on the time it takes him. But he calculated an hour or less. He does charge strictly for his time, not for goofing around. THIS SHOULD BE A LESSON TO EVERYONE, look first and check. Stores such as Lowe's, home depot. Menards etc. charge exorbitant amounts, for jobs that are not difficult, but we have become either too old or too lazy to do simple repairs around our homes. No more. I have MAT in speed dial, and he will be forever our home handyman. I finally met MAT (of all trades). He came in, did an excellent job, worked steadily, and finish in record time, installed a toilet and a kitchen hood range. Clean up after he finished the job, this friends was money well spent. In the future; no more experts, who charge an arm and a leg, for mediocre jobs. This super handyman is worth many of them. You will find him in "THUMBTACK". read more

This was my first time as a customer in Lowes, I went to find a bird bath. As a first time customer I am not happy at all with the service. Being unfamiliar with the store, I made my way to the garden center and I didn't see any bird baths out. So, as a customer, I asked an Associate and he simply pointed in the direction where the bird bats were located. I went in that direction, but no luck. So, I ask again and another Associate did the same thing (pointed and said, "over along the wall"). I then asked if she could walk with me and show me... and she said it'll be a minute. I told the Associate that I would wait, it wasn't a problem. I didn't know that I had to ask the Associate to walk me in the direction of the bird baths. I felt belittled and mortified. When a paying customer is not sure of an aisle or location ... the Associate's job is to assist the customer. Once I got to the checkout and the Associate saw me in line, she turned her light off. At this point I was disgusted, and annoyed. I went to the self checkout. As I was leaving the store none of the Associates said "Have a nice day" instead they just stared... Ultimately, I did not appreciate the half ass service I received as a first time guest. It was not a welcoming environment and the Associates need to do better. Maybe a touch of diversity would liven up the place. read more

I went into store to try and pair up a shower tile. No, such luck, but the Solar lady was very friendly and welcoming. In fact, she made sure I was assisted. This is an interesting store totally disconnected from customers. read more

Had a defective refrigerator delivered to my house. which happens sometimes. But the following week when they went to swap it out the guy from the truck called me to say that the one they had was dented, and if I still wanted it. trying to get a hold of anyone on the phone is impossible at this place. Next time the fridge had gouge Scratches. Finally I just said replace the door. After they left I noticed the freezer door wouldn't swing closed. Then I noticed one of the two plastic washers was missing. Avoid Lowe's, I will never purchase another appliance here again !!! ‍ read more

Most unhelpful poorly customer service ever don't ever go if you need help with cutting wood for a project cause they won't help you. they will mainly tell you what they won't do. I found a project for a bean bag toss game on THEIR website with tools and measurements. It also stated that they will cut the wood for the project. I go in the store not 10 minutes ago with the direction printed in my hand and they say they can't cut anything except for the plywood. Then this asshole guy says he won't take the responsibility of going around picking out each piece for me. That he doesn't have time for it. (Wtf! Is that not your job to help customer find products if they need it?) he then goes on to say I'm not doing your project for you. I told him yet again, I'm not asking you to put it together for me, I just need the wood cut. I felt the urge to go straight Madea on his ass but I simply smiled and said never mind and walked out. I will just go to Home Depot and give then my money. I won't EVER, step foot in another lowes. I never do this but I just have to call up there and talk to the manager or something, it's just poor customer service refusing to help a customer because u don't want to work for your pay, just stupid read more

Horrible experience with delivery of new refrigerator!! Would NOT recommend ordering from Lowe's. I ordered on Saturday, July 8, 2023. Delivery was set up for the following Monday between 12-4. By 3:30 still no delivery, so I called. They said they were behind and it would be around 6-7pm. Waited until 6:30. Still nothing. Called again and they said there were still 3 more deliveries before me so it would be later. Sooo, waited until 9:00 pm. Nothing. Not even a phone call! So, I called my local Lowes store in Orland Park, IL and asked to talk to the manager (and yes, my name is Karen, totally living up to the meme). Manager said they should have called earlier to tell me that there was a big dent on the fridge and they would need to pick up another one from the distribution center and it would not be able to be delivered that day, even though 2 different delivery people told me it would definitely be delivered that evening. So, the manager told me he would email the distribution manager to be sure I was contacted first thing in the morning to set up a new delivery time. 8:00 am the next day, still no phone call so we of course called them. Was called back and informed that they would not be able to deliver until the following day, Wednesday! So, almost 3 days with NO REFRIGERATOR!!! All my food had to be thrown away because I had it in coolers! Their only compensation was $100 for the cost of food. Ha! What a joke!! So here I sit with no fridge typing this while I order take out and spend more money because I have no fridge and no food. Worst experience ever!!! I'm especially pissed that the delivery drivers didn't even have the courtesy to call to let me know they would not be coming that day. Instead, I sat home waiting from 12:30 pm - 9:00 pm. Absolutely uncalled for!! Lesson learned. Never will I order anything from Lowe's again. Especially if it needs to be delivered. Never had an issue from any other store like this. read more

Lowe's Home Improvement - No Refrigerator!!! - Hardware Stores Near Me - Orland Park, Illinois

I found this store helpful when buying a major appliance, this store did not have it in stock but checked and found one at another local Store, called to verify stock and had the other store hold it for me while I went to purchase it read more

Thought we caught a good Memorial Day sale on our fridge. Estimated delivery 9a-1p on a Friday per email. Text sent Thursday said 8a-12p. Even better! My husband who works overnights came to our new house right from work thinking he'd just stay up and be ready for the delivery person when they got here. Multiple calls and follow ups later, and it's almost 6p and we still have no refrigerator and my husband now has to go into work on 0 sleep. Do not recommend Lowe's delivery for any appliances. We'll be taking our business elsewhere from now on. read more

NEVER EVER SHOPPING AT LOWES AGAIN. Lowes does not accept returns/refunds after 90 day. A home improvement store doesn't accept returns after 90 days. How absolutely UNBELIEVABLE!!!! Have they ever heard of a project taking longer than expected?? I could understand not getting cash back. But what's wrong with a store credit? Or a partial refund? read more