Kid's build review: Easy registration (you should definitely pre-register. They only have select numbers of kids kits.) They had a piece of turf laid out as an area for the build. I can share with you it filled up withing 12 minutes! Unfortunately no aprons and this was our first time. They supplied hammers. Our kit was easy to figure out. Great directions. The difference between Lowe's build and Home Depot: - Home Depot uses paint, Lowe's uses stickers - Home Depot supplies a table, Lowe's supplies ground space - Home Depot staggers out how many kids at a time, Lowe's does not - We had a friend who was supposed to attend and was sick, they gave us the kit for them. I got the vibe at Home Depot this isn't a thing. I can say, I do prefer a table but I appreciate that Lowe's does this for free! Thanks Lowe's! read more

Lowe's Home Improvement - Kids build- truck March 25 - Hardware Stores Near Me - North Attleboro, Massachusetts

Joann was wonderful and made all the difference. Immediately arriving in the garden center she greeted me. I went through picking up supplies for a project and upon checking out she had excellent suggestions to make sure I had everything I needed. This interaction was a game changer and I appreciated her kindness so much. She was exactly right on amount of soil and drainage, with pricing as well. read more

Delivery are horrible! I took a day off work to receive my appliances and it turns out they will not deliver today, but until the next day. LOWES SUCKS!! read more

Worst customer service I've ever had to deal with told me I have to wait 10 days to receive my money back on a purchase that was canceled in store not even out for shipment. It was canceled the day after it was ordered. It wasn't expect to arrive two weeks from then but yet I have to wait 10 days to get a refund. The customer agent I spoke to was extremely rude and belligerent, therefore I will never shop at Lowe's and continue to shop at Home Depot, which hopefully buys out Lowe's soon. read more

I ordered a utility trailer from Lowe's. When I brought it home, one of the lights didn't work. As I needed it and their "assembly team" comes in once a week, I brought it to a trailer company and decided to pay for the repair myself. The trailer company called saying the light were fixed but none of the lugs nuts were tightened which would have cause it to fall apart and all the tires were put on with the stem valves on the INSIDE! The bill was $312.50. They offered to speak to the mgr. at Lowes to confirm the problems they found. I returned to Lowes, gave them the info and never got a call. I got the runaround and returned 2 more times before I got a call from their complaints dept. offering $100. I refused. They offered $150. Again, I refused. Their final offer was $200 and I had 5 days to accept! I didn't accept it. I sent a registered letter to corporate and heard nothing. Because of the shoddy assembly, someone could have been hurt or killed if it fell apart on the hgwy. Lowe's is fortunate I did bring it to a trailer company that was able to assess the faulty assembly and no injuries occurred. I'm surprised that Lowe's has even 1star. Their customer service is as horrible as their "assembly team." read more

Lowe's in San Francisco is not Customer Service. I bought an LG washing machine last year and it's horrible. I wanted to return the washing machine because of the bad reviews. I didn't know that if you have it more than 24-hours you are unable to return it. It does not give Hot water on any cycle. The only time I will get hot water is when I put it on Tub Clean. It doesn't even wash tennis shoes good. I hope they close this store. read more

Typical manufacturer defect with zero honorable support. I purchased an Allen + Roth 51-in W Bright White Electric Fireplace with Remote Control on 1/2/2024. Unfortunately, just days after the one-year mark, on 1/2/2025, the heater on the unit broke. I contacted customer support and spoke with Richard, a manager, hoping for assistance. However, because the unit was just outside the one-year warranty, they refused to help beyond directing me to an online service to purchase a replacement part for over $100. I'm incredibly frustrated that manufacturers can sell subpar products, then profit further by charging customers for repairs on their defective items. To make matters worse, the customer service provided was unacceptable. I will no longer shop at Lowe's and will instead take my business to Amazon. read more

If you are thinking about having a big project read this first. I had my kitchen renovated. The designer ordered the wrong cupboards for one side of my kitchen. But how Lowe's handled it was surreal. First they wanted me to pay for the new cabinets. I wanted a broom closet tall enough to hold a broom. Nope, their suggestion was to drill a hole from the lower cabinet to the upper cabinet in the inside so I could tuck it in. The upper cabinets were so long that if I wanted to use a mixer I would have to stick my head under the cabinets and stir off to the side. It took approx 6 weeks to get them to order the correct cabinets and another 4 to get them. Then I found out the backsplash I ordered almost 5 months ago can't be ordered But I should go to their competitor to buy it. What? I opened up a credit card per their recommendation for a discount add extended financing and they messed that up. Charging interest when there shouldn't be any. Answer? Basically too bad. This is just 1/2 of my experiences with Lowe's. I'm still trying to get a working kitchen 2 months AFTER the time it should be done. A couple of cabinet's came with gaps where the sides meet the bottom. If you want to have no support, huge delays and a less than promised products then try Lowe's. read more

The purchase for the appliance was a piece of cake. The delivery part was a disaster. It tends to be like this at lowes and Home Depot ,I was not shocked from one delivery date from 3 days to 2 weeks later.What made the issue worst was , I wasn't looking for a new refrigerator just to replace .My refrigerator was dead so it was an emergency. Maybe I will stay local next time. read more

First delivery was for a range and a refrigerator. Fridge came in damaged. The stove? Never put on the truck. Major inconvenience but we lived and put everything back and the old fridge repacked. So, had to go back to the store to get a different fridge and set the delivery up to arrive with the stove that was never put on the truck. Second attempt, Delivery guy says the fridge is damaged. I'm like wtf... I said how bad, he says you tell me.. I expected a dent maybe but this damage was deep gouges. Like carelessness. Stove was fine. So I packed up the fridge again and decided that because of the delivery problems they can keep the fridge and I will purchase elsewhere. I should have read the ratings first. Live and learn. read more

Lowe's Home Improvement - Second attempt to deliver a Lowes refrigerator. Don't shop here. - Hardware Stores Near Me - North Attleboro, Massachusetts

This store has given me more issues than I could ever keep track of. The employees are rude and unhelpful, especially at the customer service desk. I went into return something that had clearly been opened and tampered with and returned. It literally had a different product than what I had bought inside. They didn't even apologize. They just gave me a refund and sent me on my way, didn't even send somebody to go get me a new product. If Lowe's Corporate was professional they'd go into this store and fire ever single employee. Disgusting service. Keep in mind, the product I bought was an order pickup, meaning it was a Lowe's employee who gave me the completely wrong item without even looking at it. read more

We had some issues with our new fence delivery. Ghida was very helpful and went above and beyond to make it right. It wasn't their fault- someone took two panels of our original delivery out of the pile. So we ended up with two mismatched panels. Unfortunately all efforts were made to find matching ones but failed. Ghida comped two panels and wood stain. We were able to find all supplies to complete our fence for much less than wood wire and fence company. Overall great customer service. For this reason I will always give them our business. read more

Worst place in the area. Going to Home Depot from now on. Employees have no motivation. They're slow and not helpful. Online pickup takes far longer than just going to pick it up. Thought that would be fast and convenient. I was wrong. Stood in line for 10 min. Had to go find the item myself and then wait in line for another 10 min. All the employees are not helpful and slow and the store itself is drastically understaffed. Disaster 0/5 star rating if I could read more

Help is not to be found. If you can find what you are looking for and actually get your hands on the merchandise your are good, if you need help finding it or worse is locked behind a locked cabinet, good lock getting assistance to finding it or find someone to open the locked cabinet to get to the merchendise. read more

I wanted to leave ZERO stars. I bought 2 sets of Christmas lights at North Smithfield Lowes. I brought them home and didn't even take them out of the box, I knew i didn't like them, they look like pineapples! Who wants pineapple lights on a Christmas tree? I was in North Attleboro today so I brought them into Lowes for a return, WITH MY RECIEPT, showing I purchased them 3 days ago at Lowes in North Smithfield (I even put them on my LOWES credit card). They would not except my return because they said their store doesn't carry that particular style. WHAT????!!!! I bought them at Lowes and should be able to return them to Lowes regardless of which store. I called N. Smithfield and they said they never heard of any other Lowes stores doing that. I will NEVER ever go into Lowes again. For the thousands of dollars I have given them, they wouldn't take my return because it was a different store!? Disgusted! Home Depot is better anyway. read more

Lowe's Home Improvement - Bought in North Smithfield, cannot return to North Attleboro with my RECIEPT !??? I will now be just a loyal Home Depot customer. - Hardware Stores Near Me - North Attleboro, Massachusetts

This is by far the worse Lowes I have ever been to. The employees just stand around and have zero knowledge. Four employees stand by the self checkout...FOUR, while not one register is open. The employees at the PRO area are just as bad too. read more

My freezer was supposed to be delivered on Friday. I was told that they would call in the morning with the time. I waited until noon, and, having heard nothing, I called Lowe's. The young lady I first spoke to was very polite, but couldn't find my order. She asked if she could call me back. I agreed. Later, I got a call from the salesman who had processed my order. He said that he couldn't find my receipt and asked for the numbers on my receipt. I gave them to him, but, he, too, couldn't find the order. He said that he needed to speak to a manager to fix the problem, that he'd call later, and hung up. I waited until 3 PM and called to see if the order was finally found. It was. Delivery would be the next day, on Saturday. The delivery men called with the time, and I opened the doors to the basement for them. They arrived not long after. They dropped it where I wanted it, next to a smaller freezer I've had for YEARS, and left! After they left I went to open the freezer door. It was still taped closed. I stepped back and then noticed that they didn't make sure it was level, nor did they plug it in. They left the tape all over it. I pushed it to get it level, as best as I could, then went to plug it in. The plug was taped to the back, which I couldn't reach and it was too short to reach if the tape wasn't cut. And, as a disabled senior, I couldn't move it! Thank God I have a brain that's still working! I got a metal yard stick, a knife , and my gripper for getting things I can't reach. I taped the knife securely to the yard stick, grabbed the cord with the gripper, which I dropped and had to dig out after, held the cord away from the back of the freezer so I didn't accidentally cut it, and used the knife to saw at the tape. It FINALLY cut through and I FINALLY got the cord out. It was too short to reach the plug, but I had a heavy duty extension cord that worked. Then I had to take off all the rest of the tape, and put the shelving in. All of this took me 45 minutes! I'm exhausted! But, it's working! I gave the delivery men a small tip, each. I regret doing that now. I don't believe they earned it. I wanted Lowe's Corporate to know the problems that I've had with their store, hoping that they would take steps to improve their customer care. I found NO way to contact them other than social media, so I took that route to inform them of things that they SHOULD already know! When I checked through Yelp, the highest rating I found for Lowe's, in any location, was 2.5. That's a terrible score for any business, in my opinion. but, considering the way I have been treated with my window last year, and the freezer this year, I can see why the rating IS so low. Their upper management is not doing their job! read more

This store absolutely sucks. Ordered a dishwasher from them, was told by 2 different managers and got an email saying that it was in stock and ready for delivery. 1 hour before the delivery was scheduled, the delivery people, not Lowe's, but the delivery people called me and were very polite telling me that they didn't have it in stock. THIS STORE BLOWS, GO TO HOME DEPOT OR ANOTHER LOWES. read more

Staff is extremely rude and refuse to help people. What kind of business is this? Without customers shopping you wouldn't have a business.

Manager on duty, Jerry, was rude and walked away from me while I was making a return with a receipt. He greeted me with "yeah?" Unprofessional manager. When we bought our item it had a 90-day return. They have since change that to 30 days and are claiming they will not honor and grandfather us in even though we bought it when the return policy was 90 days. This is illegal. The cashier was very nice, Jerry the manager was not. Jerry walked away and left his employees to deal with me. Not a leader. Do NOT SHOP at Lowes. read more

Lowe's is a great place to shop in general..... but this Lowe's is horrible. And look at the other reviews, a trend of bad experiences or more? Seriously, this place needs a group of new, engaging staff members that care about pleasing customers and making them want to come back, keep the shelves stocked well, prices accurate and keep enough staff so that Self Checkout isn't the only option for checkout. Believe me, I don't mind Self Checkout, but not offering a full service register is downright rude and illegal (I think...). And for the record, constant upkeep here is late. And if one more thing comes up at the wrong price I might just explode. Not my favorite hardware store and with all of the competition in Attleborough, Home Depot and Harbor Freight will be getting my business. Plus look at the other reviews, Home Depot has an average of 4 stars, and this place has an average of 1.5. Definitely go to Home Depot or Harbor Freight. Super disappointed with this store. 1 star. read more

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I'm at this Lowe's at least once a week and I'm kinda obsessed with their garden department. Lowe's always has the best garden clearance! There's this one lady Joann that works there that is always so helpful! She kinda makes the whole garden department. read more

We shop here several times a week, the pricing is great and they even go above and beyond with their price match. They used to do a military discount too for my uncle, on top of their price matching, however I'm not sure if they do that anymore. They also have a great selection for Christmas and holidays ...and all seasons - and you can't go wrong with their abundance of garden accessories as well. read more

If I could give -5 stars I would. My wife and I bought a stove earlier this year that was never properly ordered and set for delivery from this Lowe's. That took 3 weeks to correct back in March to April. Then we purchased a new dishwasher for our new house and were charged for items that were not necessary for our install with the mini water hammer and labor cost associated. That didn't get refunded correctly yet. The dishwasher was not scheduled for install t was originally placed as a pick up order. Then when our delivery and install date arrived the order was cancelled due to no installer. My wife and I only found this out since we called to see why we were not called with a time frame for delivery and installation. The store and installed sales gave us a second date 2 days later Friday that week and again no install or delivery. We called and had a date set for Monday the next week and again no install. The dishwasher was purchased on 7/12 and got installed 7/23. The installed dishwasher was identified by the installer as defective with a screw in the water pump. He said it could work fine for years or flood our kitchen! Then we called for a replacement which was "scheduled" for the following week. After 3 more reschedules since this too was set for pick up by us not delivery at the store level the replacement dishwasher arrived on 8/14. It was installed and we though we were on the clear the technician, my wife and I did not hear the same noise we heard the first time with the screw in the water pump. We loaded and ran the dishwasher over night. The following morning my wife noticed the dishes were still dirty. No water was flowing into the dishwasher. We called Lowe's and the install company about this. The installers said we should check our plumbing! Wait....the first dishwasher worked, the new one we bought was defective but had worked?....how does this one require me to check my plumbing?.... 35 days since purchase, 43 calls and countless hours wasted. That's when I called to return everything and get that item out of my house. I went to the Home Depot in Smithfield RI, the staff was more knowledgeable and cared to help customers. I will never spend another penny at Lowe's and will share this horrible experience everywhere. I was going to speak with the office of the president for Lowe's and saw reviews on how poorly they treated people and could not fix things either. I repeat I will no longer spend a penny at Lowe's and will share this the worst experience I have ever had with any company in my life to everyone everywhere. I used to say how much I liked Lowe's. This also shows with how Lowe's will always be behind Home Depot on its earnings reports! read more

The worst customer service by the manager Megan she was not friendly and needs to work on her customer service skills . Your store does not provide a welcoming environment at all . I'm sorry I feel like the employees at this location don't care about There customers . A program for retraining customer service skills are highly recommended. I would give a 0 but I had to mark to continue read more

After several bad experiences at Lowe's (in both Attleboro and Plainville), I have committed myself to finding local hardware stores to shop at and support, and get whatever else I need on Amazon if possible. I am convinced that the North Attleboro Lowe's has terrible management, because I can't think of any other reason for their employees to be so consistently oblivious to the markings of good customer service. I've lost track of how many times I needed help and was ignored by staff, and this is all while trying my hardest to shop with an infant and a toddler. (Come on, doesn't a mother wearing an infant and pushing a toddler in the cart really STAND OUT in the middle of the lumber section?!) During a previous visit, I bought paint, which was so remarkably different than the swatch, that I ended up going to Triboro paint for my supplies and colors (they were awesome, btw). Sure, if you just need some supplies and no assistance, you can probably get exactly what you need at this Lowe's and have a smooth experience (but prepare to wait on line at self-checkout). However, I am personally sick and tired of large corporations wanting my business but not providing good customer service or assistance in return. I will now avoid the N. Attleboro Lowe's, and I encourage you to do the same, until this store gets new management and recognizes the importance of respecting its customers. read more

Had a pretty unpleasant experience here today. I ordered my dad a hammock for Father's Day... ordered it online to be picked up in store. When I got to the store, 3 of the 4 employees at the customer service desk were just standing around chatting and only one was actually doing her job. The one who was actually working was super nice and friendly. I wish I remembered her name because she was one of the only pleasant employees I came across in my entire time there, which ended up being just shy of an hour. After waiting in line for about ten minutes for the one poor girl who felt like earning her paycheck to finally help the herd of customers in front of me, I finally made it up to the register myself, and the nice girl helped me and told me my order would be out soon, but it would be a few minutes because it was up high and they had to get it down. Okay fine. THIRTY MINUTES LATER, I finally went back up to the desk and asked how much longer, only to find out they were still looking for someone who could operate the lift! Meanwhile, the other three ladies were still in their little sewing circle behind the desk... in all the time they spent gabbing they could have taken a class to get certified to operate the lift! At least I got to hear all about their summer bucket lists though! After another 20 minutes a strapping younger gentleman brought me my hammock and I was finally free... or so I thought. As I went to the exit, yet another less-than-helpful worker stopped me and asked me to show a receipt, and when I said I did not have one because it was an online order, she actually flat out accused me of stealing the hammock! How she expects me to have been able to do that without operating the lift is beyond me, but she actually then stood in front of me and blocked me from the door until she could call over to the service desk to verify that I did in fact purchase the hammock. I truly was in shock, and also shaking with rage. They definitely SHOULD NOT send you an email saying that your order is ready for pick up if in fact they still need another 58 minutes to get your order ready to be picked up. First and last time I buy a hammock - or anything - from this Lowe's! And it's no wonder why this company is absolutely tanking! Their employees do nothing but inconvenience the very customers they're being paid to help! Ridiculous. read more

I recently purchased a washer/dryer combo from Lowe's Store #1014 in North Attleboro, MA, and was quite pleased with the customer service I received from Associates George and Fernando in the Appliance Department. This review is to let folks know that Lowe's does have some good stores and even better associates. The store itself is quite organized and easy to navigate. Associates help regardless of their assigned areas. The added benefit of my experience with George and Fernando is further proof that this store puts a lot of effort into customer satisfaction. After my washer/dryer combo died, I was given a Lowe's e-voucher to purchase a replacement by my homeowner's warranty company. I was fortunate to have Associates George and Fernando to help me throughout the whole buying process. They are knowledgeable, professional, friendly, and most of all helpful. I recommend this store and these two associates, if you want a great buying experience. Thank you, George and Fernando at Store #1014! read more

More like zero stars. I have bought so many items from Lowe's over the years. Many locations. I very rarely return any item at all. This Lowe's location is by far the worst of them all. i've had lots of problems with a 5 gal shop vac from there. I've had to buy and swap out this item multiple times due to a faulty design. Each time, spilling more money out of pocket on replacement plans. This last visit was the final straw. I went in to return the shop vac, from which I bought the one year replacement and was completely in my right to return the item. This is where the fun begins. The staff was completely helpless, rude, incompetent, calling others for assistance to which another complete moron would approach the desk, spew out stupid nonsense. They act like the item doesn't exist and doesn't have an item number (to which I find it online). These idiots will ask you every time you buy something to cough up your hard earned cash to put into a protection plan or extended warranty, and when that times come to swap out that faulty item, they will do absolutely NOTHING to help you. The 5 gal Shop Vac (now Craftsman) is complete garbage with a faulty on/off switch and they will not do anything to help to help replace it. Never mind the wasted time, gas money, stress, aggravation, job site embarrassment, that goes into replacing an item UNDER WARRANTY PROTECTION GUIDELINES. They'll pretend you don't exist and aren't worth a damn if they already got your money. F these jerks and everyone associated with this location and this business. All complete morons with no soul and no customer services comprehension whatsoever. Home Depot from now on. Bye losers. read more

We ordered a Dishwasher to be delivered from Lowes. The store called on Monday night, to tell me that they would call Tuesday night with a window for delivery on Wednesday. They never called with the window of delivery on Tuesday night like promised. I told him I would like to give my cell phone number as I would be at work but when I got the call on Wednesday, I could drive home in less than 10 minutes. My 10-2 window passed with no call on my cell phone. I called Lowes and talked to delivery. I said no one called with the window on Tuesday night and she said, oh we don't do that anymore, in which I replied, Oh, since Monday night? I then said what is my new window of delivery. She said they were at my house on Wednesday and called my phone 5 times, I said, what number did they call? she said my cell but it was not a correct number she recited back to me, when I said that is not a correct number, she says oh the picture they sent to me was blurry and she misread the cell phone number. I finally got my delivery today, Friday. The delivery people called me on my home phone not my cell, luckily I work from home today and picked up the call. When they delivered it, they were very nice, I asked to see the paperwork and the only phone number they had on their sheet was my home phone, he said that is the number he called on Wednesday. He also said that Lowes screws up everything all the time. They couldn't have been more polite and helpful. They are a contracted delivery and not a Lowe's employee that delivers. read more

Found someone who helped us from start to finish! What more could you ask for?! Thank you Christina in flooring! Was looking at flooring for a quick fixer upper and Christina directed us to a better option. There was only a couple cases left so Christina quickly found another employee to get a forklift to get us what we needed. She proceeded to check out our other items so we didn't have to lug it all to the front registers and wait in line. She then wheeled all of our items and the 15 cases of flooring we bought through the store and out front while five other employees stood around and watched. She helped us load it into the truck and was such a pleasant surprise on our visit to Lowe's! Thanks again Christina! read more

This Lowe's is so bad it's worth driving on to Plainville. Management must be different as the standards the employees exemplify are so starkly different. If I had the opportunity to give this location negative stars I would take it. Cashiers complain about their work on the phone to each other while ignoring you at the register. Managers when presented with evidence of defective materials that were sold for use offer not so much as a "sorry that happened" just angry, miserable and uninterested in maintaining a positive customer relationship. We did it to ourselves, running to big box for the convenience of 30 models of razor knifes rather than supporting our local Hardware store. If Nobel hardware were faced with something they sold that was inoperable; they not only would have said "oh my sorry for the inconvenience". They actually would have felt a degree of sorrow and certainly would have expressed an interest in keeping a customer. Lowe's North Attleboro you're the worst. read more

This is a very solid Lowe's. It's clean, pretty well-stocked, and with helpful service. My two complaints are (1) that sometimes they run out of seasonal items really quickly (like plant pots), and that (2) the self-checkout lanes don't always work smoothly and you have to wait around for an employee to come by and "authorize" what you're doing. But those are minor quibbles. This Lowe's will always have my business because of the points I mentioned, and because years ago the manager donated $500 worth of lumber and paint to my Eagle Scout service project (building the picnic benches at the Stony Brook Audubon Sanctuary in Norfolk, MA - which are still there to this day). No idea whether it's still under the same management. But they helped me and the wildlife sanctuary out, and got me as a loyal customer. read more

Most incompetent staff ever working in the paint section. One over whelmed person with someone who is new. Super unprofessional, told that I should download the app so i don't have to deal with staff and it will tell me how to find stuff myself. Off to Home Depot!! read more

We entered the empty store went directly to the customer service desk. There were three workers there. The guy looked at us and left. One lady completely ignored us, and the third person just stood there looking at us. How about the traditional "May I help you?" or perhaps "Hi". Something???? Anyway, I asked for the location of a product. This unhelpful person didn't know and didn't care. it was clear that no further assistance was forthcoming and that we should all just go away. Maybe this worker was in a bad mood because of a bad haircut. Bonus Star awarded for store cleanliness. The auto-checkout things are unreliable. read more

Seriously it is ALWAYS something with this place. Unfortunately we took out a Lowe's credit card when we bought our home and now we are stuck dealing with them. We have purchased flooring, cordless blinds, screen door, and a washer and dryer from them in the past few years. Every time there is a problem and we are stuck in the store for HOURS. Right now I am waiting for our dryer to be delivered. We were told today between 9:30-11:30. It is now after 2:00pm and no one has come and we haven't received a call. I called the store and was told "someone will call you back" but we are still waiting. It is 2 days before Christmas..I can't wait around all day!! If you plan on purchasing big items from Lowe's or anything that requires ordering or delivery, I'd make sure you have tons of time to waste. read more

Lowe's in North Attleboro has let me down and disappointed me on many occasions. Customer service is horrible. No one takes responsibility for errors made. Communication is horrible. Never again!! read more

I'm 7 minutes into NO ONE PICKING UP THE PHONE at a huge store. I'm going through their automated system like it's my job. Para instructiones en Espanol oprima uno. I bought a display vanity, took pictures of it before I paid. Just got delivered a week late and is absolutely destroyed. I noted my displeasure on the yellow sheet, told the delivery guys. I've now taken to randomly selecting departments to get someone to answer. Still waiting... 9:06 no one will pick up yet. Maybe they can sense my rage. 11:13 nothing (da da da san pedro.........) 11:42 aha. Got you. I explained my problem (I pretended I was calling with an internet order question.) This girl goes "okay..." like I'm putting her out. Says one second. Places me on hold....ringing again.......stops ringing (...Spanish lullaby....) And Justin answers. I Explain. Let me transfer you over to the correct department. Silence. 14:10 . 14:39. Did I get hung up on? I think I was hung up on. 15:14. Utter silence. ....and they hung up on me. Clicky noise. Calling back and then we'll start with the attorney general and better business bureau. 'Cause why not? Called back. Trying option 4, which is appliances, to see if I can get a taker. Game on. Customer service answers at 1:41. I explain Justin just hung up on me after stating he was transferring me to the correct department and I need to speak to someone. She says one second. New song, can't place it. 4:17 Oh No, he's in a meeting! The Justin in delivery is the Justin I need . A young lady took my number and name but was unable to share the special Justin I needs last name. To be continued...... read more

Terrible customer service giant waste of time do not under any circumstances hire them to do any work on your house they will waste your time and never do the work. read more

I will never return to this store. It's not so bad picking up items from the shelf and going through checkout, but if anything requires the staff like flooring or doors, expect hours of frustration and to be ignored entirely. The employees assigned to these departments can never be found, and usually require a huge effort to track down. This means chasing down about 10 other employees, and the first 9 won't even bother to call for assistance. When someone finally shows up, they have zero skills or experience in the services needed. My first nightmare was what I thought would be a quick trip to pick up a storm door. I knew exactly what I wanted and did not need installation services. All that was asked of them was to grab the product and place it on my cart. I was ignored by everyone I asked for help and explained the long wait to, and am shocked I managed to have the patience to complete this 2 to 3 hour ordeal. I'm not sure why I made the mistake of even trying to replace flooring through Lowes later on. There was never anyone to be found in the flooring section, and after hours of chasing everyone down, the least knowledgeable employee would arrive who offered next to no assistance, and who knew less about flooring than I did. The first guy managed to screw up entering my appointment for an estimate into the computer system, and when I went to check out finally hours later, the information could not be found. I was extremely frustrated at this point, and made it clear the time wasted was unacceptable, especially after the cashier was rude to me and couldn't be bothered to read the paper that summarized my estimate. She had no idea what she was doing, and asked me for the name of who helped me, despite this being on the paper I brought up. Of course attempting to call this guy at the flooring department didn't work, as I made it clear no one would be there again. After at least 30 minutes of the cashier failing to perform her job, I was escorted to customer service where I had to go through the whole process from the beginning. No one was understanding or reasonable in response to my being there for at least 3 hours at this point, and having both employees manage to screw up a simple process. I had the estimate and visit to my home completed, which went okay but I did feel the guy who showed up was a bit sketchy. I figured things could only move forward smoothly at this point - huge mistake! All I needed to do was pick out flooring, but of course this required me to return to the store. I spoke on the phone with them explaining the time wasted and schedule when an actual flooring specialist would be in (I had tried just showing up on a few occasions, and it's no surprise there was no one to help.) Of course no one was in during the time frame they told me, and I wasted little time before going to customer service to track them down, making clear I needed an actual flooring specialist, not some random employee who couldn't help. Customer service kept me waiting with promises there was some other guy who "knew flooring" which I should have known was a lie (over the phone one of the specialists told me the names of the only 2 people who could help me, and this was not one of them.) This guy finally arrives, makes it clear he can't answer a single question, tells me incorrect information, and expects me to pick flooring for a $2,000 project based on his useless expertise. I walked off without a word, disgusted with the store and the now 20 hours wasted on multiple trips with no actual progress. They then had the nerve to call me weeks later, reminding me they were ready to help, as if I just never bothered to put the time in. I was extremely blunt in response that 20 hours of my life were wasted, and I'd live with torn up carpeting or learn to do the flooring myself before ever stepping foot in Lowes again. By the end of that phone call, it was clear this was nothing new for them, and I'm guessing they receive a lot of complaints. I don't know how this place still has any customers. If you require even the slightest bit of help from an actual person, I strongly suggest going elsewhere (Home Depot isn't far.) On the bright side, I've never been more motivated to DIY before in my life, because anything is faster and less frustrating than a trip to Lowes. read more