(2/5) Today I purchased a brand-new garbage disposal from Lowe's in North Naples for one of my customers. When I arrived at the job site and opened the box, I found old, dried food still inside the disposal. It was clearly a used item that had been returned and placed back on the shelf without being properly inspected. As a handyman, this meant I had to stop the job, pack everything back up, drive all the way to Lowe's, exchange the product, and then return to my customer's home. I lost approximately an hour of work because of a mistake that should never have happened. When I explained the situation to the service desk and asked if there was any way they could compensate me for the time I lost due to their error, one employee actually laughed and dismissed me with, "Have a nice day, sir." That response was far more disappointing than the original mistake. A manager eventually offered a 30% discount on a future purchase, which I appreciate, but it still doesn't change the fact that I lost valuable work time or that I was treated disrespectfully. Mistakes happen. Selling a returned item as new is one thing. Laughing at a customer who has been inconvenienced by your mistake is another. As someone who spends thousands of dollars each year on materials for my business, I expect better quality control and much better customer service. Going forward, I'll be taking my business elsewhere. read more

I purchased an LG refrigerator from Lowe's on Naples Blvd. My salesman's name Roberto. He was excellent. He knew the product well. He answered every question I had with great knowledge. When we checked out he set a convenient delivery time. This experience went flawlessly thanks to Roberto. I will use Lowe's for all my purchases. Thank you Roberto. read more

Lowe's is a good store to shop in, it's clean with a great selection of everything from appliances, ceiling fans and garden supplies. The staff knows their stuff, they always ask if you need anything and they often help with finding items. Customer service is good, if you need a return, the process is fast and easy as long as you bring a receipt. Prices are competitive and the selection is good, after all, Lowe's is a big store. If a handyman sends me there for supplies, I can always ask the guys in the store if I can't locate a #9 x 1-1/2 in deck screw. Kudos to these hard working and knowledgeable employees, if they don't know, they will look it up on their phones. Lowe's is in a good location and parking is easy. This is a low stress store to shop in, and I'll be back soon. read more

Lowe's Home Improvement - The garden center - Building Supplies Near Me - Naples, Florida

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Absolutely, horrible experience in appliances. Rang up the wrong refrigerator and dishwasher. Had to go from customer service back to appliances back to customer service and back to appliances in order to get a receipt for the exchanged two items. I left the store with 40 pages of paper as my receipt. Nightmare... read more

Came in on a Sunday to make a return. They happily helped me return my products for their full value. Martina was nice and very helpful read more

Lowe's Home Improvement - Reciept - Building Supplies Near Me - Naples, Florida

I bought a chest freezer this eve. It took an hour and 10 min to find help first of all, then had to go up front to pay, as I was a cash buyer . It's just unbelievable! So hard to find help! On Black Friday, basically no help! read more

Everyone is very nice and pleasant. Some of the employees are very knowledgeable, the new hirers are still learning. read more

I am a disabled veteran and I tried to buy a rubber sleeve for under the bathroom sink pipes and was told at checkout that by the lazy female working at self checkout that I had to walk back to the plumbing isle and take a picture of the box. I told her that AJ from plumbing helped my find it and I didn't know what box it came from and she said I still had to walk back. I began to let her know how ridiculous it was that they didn't have a radio or a phone they could ask AJ about the item with and then a Spanish checkout supervisor said I had to walk back to the isle or I could leave without buying the item. I chose to leave the item and leave the store. I am enroute to ACE hardware to purchase it. Will no longer be purchasing from Lowe's anymore. read more

Lowe's Home Improvement - Building Supplies Near Me - Naples, Florida

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Staffed and managed by you know who. Its becoming the diy dmv. The fatigue is real. Molding all dinged up. No one know anything. read more

Selection was great super friendly and extremely helpful service truly people anyone who be very lucky to have as a team member. Melisa inside lawn and garden.. Or in my case Christmas decorations. Melisa was so incredible knew her stuff and more than just helpful really cared about us.. We were so excited to get our Santa for everyone to see. Thank you Melisa for truly making our day great it all started with your energy. I hope Lowes knows how important you are and service like that is not as easy to get today. Thank you Melisa happy Customers read more

Lowe's Home Improvement - Greatest Santa around - Building Supplies Near Me - Naples, Florida

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Tony the appliance guy is the best appliance guy and very friendly! Helped me and my mama find the fridge we wanted! A happy and helpful guy! Someone elect him for the lowes employee of the year. He also speaks spanish! And Italian and German! read more

Cashiers at both self check out and garden shop were very slow and unfriendly at store 0613 this morning. They act like they are mad and can barely speak, let alone crack a smile. read more

I went to Lowe's in Naples On 7/10/24 and They Now have "Only" Self Checkout's!!! They had 3 Lowe's Associates "Standing" Around, by the Self Checkout's!! I was "Informed"by an Associate, that this is the New "Norm"! My "New Norm", is going to Be Home Depot, from Now On!!! read more

I was in today trying to ask if I can get a job greeting people that come into the store cause I knew someone that did that and I also told them I have a service dog ‍ that helps me. One person was like Yes we have a job for you. I was so excited but I had to go and see what the manager had to say so I went to the manager the same thing he was so rude to me he said nobody would hire somebody with a service dog I was heartbroken I had a full blown panic attack and anxiety attack. read more

Customer service associate "Didi" was super rude . Called before hurricane Milton and she was super rude and disrespectful. Hung up the phone the first time and the second time she acted like she didn't even want to talk to me. She wouldn't let me talk to the manager or nothing! Today I went to return something and she made it seem like she was being discriminatory towards me and my family. Super rude and nasty! read more

warning! lowes 6415 naples blvd, naples, fl 34109 ***do not buy kitchen cabinets from lowes! you will be sorry! we ordered the top of the line solid wood frame white shaker kitchen cabinets and it has been a total nightmare! we spent close to $15,000 on a small kitchen for cabinetry! cabinets were damaged and cabinet doors were the wrong size! cabinets were missing. lowes did not even have any paperwork when the contractor went to pick up the cabinets up at the store. lowes delivery company g & g delivery had people quit and no one took responsibility for the delivery or details of the order. lowes delivery company known as g & g delivery company had delivered the cabinets back to lowes without telling the customer (me) and were supposed to deliver the cabinets to our home and no one even told us this for months; only after we called lowes to investigate the problems about delivery. g & g delivery lost the order and could not tell us where our product was entirely. we have asked for the manager of lowes to help out and this has been a merry go round. no one wants to take responsibility. if you buy cabinets from lowes you will be sorry you did. our contractors have been put on hold for many months. almost a year now since we purchased the original order of the cabinets because we can not get all the cabinets delivered and lowes will not replace the parts and broken cabinets. they now want to claim we are out of waranty when we still never even received the cabinets that are missing. many of the management and customer service people at lowes do not speak good english and they speak spanish. lowes has been totally disrespectful and just completely ignorant about this entire process. lowes just does not care! i have been told by several reputable kitchen contractors in naples, fl to order from a well known cabinet company whose contractors have a good relationship with their cabinet manufacturer. lowes customer service is disorganized and you can not communicate with anyone properly because of language problems and excuses. i have been working on this for almost a year now and no one ever calls me back and i keep getting excuses. we now have hired an attorney and are trying to reach the corporate offices of lowes! our installer / contractors are frustrated and said we made the mistake by ordering from lowes. do not get fooled by the friendly sales staff and pretty kitchen displays! you will be really sorry! the costs of getting contractors rescheduled and the hassle of working around lowes damaged cabinets and missing cabinets will drive you insane and drive up the costs of your kitchen remodel substantially! lowes will not give you money for your loss and aggravation and loss in increased labor costs. you will be left holding the bag with no one to talk to! read more

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terrible delivery service. we bought a $1700 wash/dryer combo and the delivery people were terrible and knew nothing. The first delivery had to be sent back because they tried to pass off a piece of merchandise that had rust and water in it and we were like I don't think so. Take it back. The second delivery came. The People had no idea how to even remove a pipe to connect a hose. They were stupid uninterested and unhelpful. It wasn't for my husband. This unit would not even be connected right. The delivery people didn't even have basic knowledge. They also tried to tell us that they weren't going to take our old units away so we practically had to have an argument with them to take the shit we paid for them to take. very unprofessional, very unhelpful, and very frustrating. This is pretty much the level of service we've come to expect from big box stores . We have also had experiences at both home dep and Lowes where we bought brand new merchandise and they tried to deliver some floor model that has been out in the rain with rust on it (lawn mower) so you have to really inspect what you get. they know nothing and they do nothing. next time I'm gonna go to a local small dealer to buy all my appliances. read more

lowes is the worst place to get your appliances. they not even deserve 1 star. I purchased a stove on the 7th with a power cord to be delivered ontuesday before the hurricane. They delivered the stove not the power cord. Home depot is my place now read more

Stay away from this Lowes and all others I had them come to my house for an estimate for Hurricane windows, They sent a guy named Kevin OMally wow took our $ then told us that the windows are in and we need to find an installer. We paid for installation. Unreal. And now he does not answer emails or phone calls. He got his commission and gone. Lowes is horrible I will not even buy a screw driver from them read more

Everyone complains about Monsanto and how Roundup (glyphosate) is causing cancer and blue green toxic algae in the gulf- and yet people are still buying Roundup... 8 pallets! If people weren't buying it, they wouldn't be selling it :( read more

Lowe's Home Improvement - Building Supplies Near Me - Naples, Florida

terrible service all around. the pro service is terrible people are on there personally phone watching stuff on it well there's customers in line all the way back next to drywall. with only one check our line. also the store was not in good shape that's unacceptable. read more

My aunt and I went here to purchase a new fridge, microwave, and stove/oven. We had a quote that we got from Lowe's about a month ago that had expired. They were willing to honor the quoted price, but Joy made it seem like she was doing us such a big favor for taking our money. My aunt asked specifically if everything was in stock and if it could be delivered in the next 48 hours. Joy said, "Yes" to both questions. I personally did not appreciate her side comments and eye rolls, but my aunt was willing to let them go because Joy promised that the appliances would be delivered on Friday. Joy said someone would call the next night and that weun should have everything by the day after that. Unfortunately, no one ever called us. When we called the phone number Joy gave us, we were told it was not the correct number for appliance delivery. Instead, there was another number we should have called. When we contacted the new number we were told that items were not in stock and we would not get anything for another week. We immediately said we wanted to cancel the entire order. We went back to Lowe's in person to make sure that the order was canceled. We asked to speak to a manager so that we could tell them about the wrong number. Neither the employees nor the manager were interested. Even when I said that I didn't appreciate Joy's attitude toward my elderly aunt, no one seemed interested. I think this is a terrible store with employees who need remedial training on customer service. Personally, I would recommend that anyone thinking about buying major items from this store look elsewhere. read more

2 separate associates called over head to get us assistance with door handles. No one came to assist us. There was a liwes associate in the next aisle. We waited over 15 minutes... No Help. Will be canceling my credit card and never going back read more

The customer service department is pathetic. When they're about to put you on hold you can hear them laughing. After 30 minutes, I finally spoke with someone about my complaint. I bought a hot water tank and paid $80 for delivery. Delivery arrived minus the aluminum pan. I had arranged for a plumbing company to install everything on the following morning. I asked the delivery guys to call Lowes and figure something out. They said "that's not my job". We are 3rd party delivery and don't work directly for Lowes. Then he said that if I wasn't happy they could put everything back on the truck and I could deal with Lowes directly. I told him that I paid for the tank and delivery and that the product was not leaving my garage in no uncertain terms. Then they used the proverbial "my English not so good". Then I kicked them off my property. I called Lowes on Tamiami and they said my complaint is with the delivery service and not them even though they didn't provide the aluminum pan. We had to attend Lowes personally to pick up the pan. There are more tools behind the counters than in the aisles. So fed up with their colossal screwups. I'll never trust them again. read more

This has been an absolute nightmare. We ordered a washer and dryer, we asked 3 times (just to be sure) that the delivery would occur on Tuesday 2/13. Each time we were assured it would absolutely be here. The delivery team showed up they had the washer with dryer parts. No dryer and no washer parts. You call for help and they don't answer the phone. I've been calling for hours and it just rings and rings. I would absolutely NEVER recommend this location to anyone. Stay far far away. read more

I'm finding that Lowes is a slightly better store compared to home depot. In general supply and appearance. The plumbing department is well organized and neat. It's not as crowded and, right across the street is a big outdoor bar so after shopping you can get a bite to eat and something to wash it down with a beverage. They also have a costco here but I would rather have my nails trimmed by hungry rats, than deal with crowds of lazy, cheap, sample hoarding idiots of Naples. No offense to the hard working, active idiots of Naples. The check out clerks are quick another bonus to consider. Another way to relate it is Lowes is more like Target. And Home depot is more like Walmart. Just an observation. read more

I have bought all my appliances at Lowes for many years w no problems. I ordered and paid for washer/dryer January 10 2023 ($1,700). The first was delivered w a broken door. Though I could have repaired it myself, I was advised the warranty would not be valid if I accepted it. The Second was delivered w an unusual plug WHICH I WAS NOT INFORMED ABOUT. In fact, the salesman even sold me the standard 3 prong cord. I refused the second washer as was advised. I was told Lowes would keep 'my' washer at their warehouse until I got an electrician which was 4 days later. A $250 electrician bill later, I'm told numerous different stories from I could get my washer delivered quickly to Lowes had to reorder because mine was "gone" and "no longer available". Delivery is now another month away. I will never order anything from Lowe's again - their service is Sub Par. read more

Prefer to crazyness of Home Depot but still hard to find service. Example: Waited with several customers for a carpet salesman: after several calls on the overhead, told he was at dinner and we had to wait for him. Hmmmm, NO ONE ELSE knows how to help us? NOW THAT'S JOB SECURITY!! Where was this manager during all of this? 30 minutes later, STILL no person. We left while desperate others stayed. :( I would give it 2 stars but there is basically no where else to shop hardware. read more

Just went to Lowes to purchase a $200 gift card. I asked the lady at the register if I could put it on my Lowes credit card and get the normal 5% cash back that comes with using a Lowes CC. She said yes. She rang it up and no 5% appears on the bill. I go to customer service, and they explain the cashier was wrong, no cash back. I said I didn't want the Gift Card then, and they told me gift card are not returnable. BS ! If the cashier was honest with me in the first place - I would have put it on my Visa for my 3% cash back. NO MORE LOWES GIFT CARDS FOR CHRISTMAS ! ! read more

Amazing service at this location New in town, we had to go many times! From the garden area to the light fixture and gaz tank. But special big thanks to ALBA. We had to buy all new blinds and she was just amazing. Very knowledgeable she oriented us to make sure we choose the right type of blinds, very helpful in taking the time to explain us how to adjust them. This type of customer service is rare and we will definitely be regular there because of that read more

Spent time in the gardening and plant section. Nothing was properly labeled. Most of the plants were disorganized and not property labeled- a lot of the partial sun plants were in the full plants section. No one was helpful- the first person we asked for assistance told us he was new and that he couldn't help us find a plant without seeing it first, the second person said they didn't work in that department and then told us they would get us help (but never did), and the third person said they were only a cashier and couldn't help us at all, and they told us to talk to the first gentlemen because he was the most knowledgeable. It's like the blind leading the deaf there- an absolute zoo. Will be very reluctant to go back. read more

Re: Delivery After two calls (each ringing 10-12 minutes) my 11am -3pm expected delivery is expected after 10pm. They can not track vehicles or make reasonable delivery estimates. So much for Lowes free delivery (which is outsourced). read more

Don't order anything from here. We r cancelling our acct after many purchases. We bought a replacement dryer that is for our current stackable. We were told that they would put in and hookup and told them it was replacing a stackable dryer. When there third party showed up they refused to do and after contacting Lowe's they told us to get a handyman to do. All done with them so beware if u replace a stackable they leave u hanging in the wind after dropping a grand. I WON'T SET FOOT IN ANY LOWES EVER AGAIN! read more

They will not answer their phones! This has been a major issue for a month. Not a single department will pick up the phone. We have an order for thousands of dollars with them for our kitchen, how would this happen at any other store? read more

I wanted to purchase a range hood from this store (Naples Fl) - I had questions I needed answered but after numerous calls and attempts to reach different departments just to get someone to pick-up; I've given up and will purchase the range hood from someplace else - I don't know where just yet but it won't be from here. Their service totally stinks. Randy S. read more

The absolute worst. Lowes "Handy" canceled appointments night before three consecutive times. Lowes install service no help either.

My husband and I were looking for flooring for our boat which we live on full time. Blake couldn't have been more helpful and patient with two seniors. He is at the store at the Naples store across from Wal-Mart. Nice job Blake. read more

Everyone I spoke with, was very helpful, courteous, and knowledgeable. The employees with the extra distance to make sure I found what I needed. I am very pleased with their customer service. read more

Had a not so great experience with lowes - but the customer service of Amos and Chuck from the pro desk turned it around. Mistakes happen but this store, and especially Amos went out of his way to rectify the situation. read more

I bought a dishwasher and refrigerator for my office. They came to deliver the refrigerator it was damaged so they returned it came back a week later with another one. The second one had a dent on the side. The delivery people scraped my exit door and damaged the door handle. They left a mess in my parking lot. They did not say anything. They just left as fast as they could. I went to Lowes that evening and met with a manager. Never heard back after a week. Went back spoke with the same person she did not remember then found my info said she would get back on Monday. Did not hear from her Tuesday so I called corporate. The corporate got had a person contact me about three days later to work on getting my door damage fixed. I had to get an estimate then sent it to them. I had to follow up with them again to make sure they got it. They did. Still waiting on approval for my estimate. Still dis not hear back on my refrigerator (4 weeks into this). Called corporate they could not reach a manager said they would have them call me by the next day. Two more days still nothing. I am tired. Word for the wise dont buy anything fromLowes unless you can take it in your vehicle. I think I am going to just get a refund and go elsewhere for a refrigerator if they dont solve by Monday. I will in the future shop Lowes Last. read more

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