Very friendly people and good product selection . Price maybe a bit high than Home Depot but quality and design speaks for itself.

Wilson Lighting customer service is outstanding. Their staff is always helpful and professional. Their lighting and accessory options are better than any place between Naples and Bonita. You will not be disappointed! Ask for JoJo or their manager Michael. read more

We bought two 2 light bathroom fixtures and 5 expensive fans from them. Recently one fixture's G9 socket went bad and they offered to try and fix it. 2 weeks later after not hearing from them I was told it could not be fixed. $8 later I got a fixture from Amazon in 5 days and fixed it myself in under 5 min. They seem to be short staffed and we had to wait 45 min to pick up the broken fixture. We had hoped for better service. read more

I'm not sure why this store only got three stars. We bought several of lighting fixtures (both inside and out), from this store over the last 10 years (last time was 6 months ago). We found them to be excellent. From their customer service to their prices. We are moving within the next year (house being built)which is why I was on this site. This is where I intend to buy from. I seen the rating and had to give my opinion. BTW I don't work there, know anyone who does or have stock in the store:) Just like being fair and the above opinion is factual (in our case anyway). I'd definitely give it a shot. We have always had good service with them. Also, our fixtures that are ten years old are still working wonderfully and look amazing. read more

And our experience with Wilson only gets better! Unfortunately we had an issue with the fixture we purchased- there was a part that came loose but fortunately Wilson has great customer service and stands behind their products. They sent a tech out and all is well! Thanks Wilson Great service in the store and at home as well. We love our fixture and Wilson's is outstanding read more

This is a HUGE store that has been around for a long time. There are so many rooms here, you could get lost! The assistant who helped me (Marcel) was so very helpful and patient. I ended up purchasing 2 lamps at a very fair price. If you are looking for lamps, shop here first. read more

Absolutely superb customer service! We purchased a higher-end brand of exterior coach lamps and after a year they became discolored and were pitting (flawed clear coating). We called Wilson Lighting about this issue, expecting a problem getting it resolved, but we were instead told they would replace the lights for us. They sent out their installer who removed and replaced the lamps. Two years later we again had the same problem with these lamps. A second call to Wilson got a friendly, professional response... "Come in and select a different brand in a similar price range and we'll replace those you have, no problem."In today's world,​ this type of response and customer care is very rare. Wilson Lighting deserves your business! read more

Have not purchased here yet... but it is beautiful! Stunning. Go just for the sheer enjoyment of it. So many lights and mirrors and decor! Could have spent hours in here! Pricey, but have not negotiated a purchase as of yet, so we'll see! read more

Very nice variety of quality products. However we walked around looking at lighting for about 30 minutes and were never approached with an offer to assist or see if we had questions. read more

I had to come into the store because my chandelier came broken and missing bulbs. The first person I talked to was rude but I didn't mind. But when I had to talk to someone else about the missing lightbulbs the employee literally yelled at me. I have never been more shocked in my life. Constant back and forth arguing over lightbulbs! So watch out for a woman with medium length brown thin hair and glasses (not the nice one with the pink glasses:)). Not a people person! Most vile person I have ever met in my whole life. Then I go home with the new chandelier and gave it to the people installing my other lights and they said THE SECOND CHANDELIER WAS ALSO BROKEN! Absurd! read more

Purchased two $1000.00 fixtures. One required ordering special tubes to add to the drop. After waiting two weeks they finally arrived at the store for pickup. read more

"Just another errand" turned into so much more. Coming here is an experience! Bought a beautiful dining room light fixture here for a steal, came back for unique filament light bulbs. The staff is so personable and fun! Could have gone to Home Depot and sorted through crowds and lines with no help, but came here and had a wonderful, PERSONAL experience. Ask for Kristi and she'll have you laughing and enjoying your shopping trip in no time! Rare personal service. read more

Was here the store it self and it's under the door it says 9 AM to 5 PM but today they were closing around four we got there around three 3335 and the doors close to paper in there just got Dallas and waved and smiled or customer service we were looking for a fan ceiling fan. It was going to be a high-end fan well there are store business too bad could've made a sale read more

New to Naples and have used Wilson lighting on 3 occasions with great success. Our latest experience with exterior lighting fixtures was great from purchase to a home service call by Sal - efficient, effective, pleasant and hard working. Concerned about customer satisfaction. Couldn't be happier. read more

Extremely poor customer service - in particular scheduling! We ordered 6 fans in early September 2021. They called us in Early October and told us all 6 fans were in and we needed to pay the outstanding balance so we did. We took down our existing fans for the install and donated them. On the date of install, they arrived with only 3 of the 6 fans and the installers told us the other 3 fans were on back order? We called the scheduler and explained that we had given away our fans and could they please make us a priority. Today the install of our remaining fans was scheduled between 1-4pm and we rearranged our appointments to make sure we were home. At 3 o'clock they called to tell us that someone had called in sick THIS MORNING and so they would not be installing our fans today. Not sure why we were not told that there was a potential issue this morning!!! We were told they might be able to schedule in the next 10 days and they were not willing to make us a priority! Go else where! read more

Wilson Lighting is awesome. They have a good selection of lights and their customer service is awesome. I had an issue with my kitchen light and I can't say enough about how easy and great they were to handling my issue. They sent a service/ repairman out who got my light fixed and my issue was resolved. In today's world, good customer service is hard to come by. Wilson Lighting stands by their products and makes sure the customer is happy. Go to Wilson Lighting and you won't be disappointed. read more

The salesperson, Greg who helped us was very knowledgeable about the chandeliers and very helpful to us as we were uncertain if a light was big enough with room space. We gave him dimensions and he knew immediately if it was an appropriately spaced light. Wilsons lighting has many rooms and and its difficult to choose only one with so many beautiful choices. The staff is extra friendly and helpful. Great job! My chandelier is beautiful! read more

I visited Wilson Lighting after several years. I had purchased several items previously through my decorator. I asked for help from a woman at the desk, looking for some flush mount indoor lighting. The person was extremely rude, not knowing what I was talking about, impatient and told me to walk around the store. I did that and saw another salesperson who I stopped, who had a cell phone in hand, not on the phone but claimed she was working with a client. I wandered some more and then left. I wanted to order 3 or 4 light fixtures however their service was very poor and I shall not return. This store has lovely things, the team of associates needs to learn about customer service. read more

Bought (3) low end fans here. One failed. Took it down and back to the store. It was in warranty. They wanted to charge me for an in-home service call ($60) just to look at it and confirm it was bad. Hoping it was just a misunderstanding, I asked to have a service manager call me since there were no "service people" available to talk to. Nothing. I really want to support local business'. read more

Went to store and ask a nice man if I could get help in selecting a light that would be the right size for my foyer as I was afraid I'd either buy one too big or too small for the space. He gave me the card of Kristin and said she'd been there since day one and if I sent her pictures and measurements of the space she could advise me. I did that but after 2 days I didn't hear from her I called and asked for Kristin, she wasn't working that day and the person, a woman , asked if she could send me to her phone to leave a message. I said no as I didn't think she would call and I asked if the person I was speaking to could help. She said yes, but she was with a customer and if I left my name and phone number she would call me back. She never called back and I doubt she was with that customer for 5 + hours. So I guess I need to go somewhere else. No good customer service, especially since the light a picked was over $2500. Their loss. read more