I tend to like Lowe's better than home depot when it comes to home decoration. But the Milford store is not as nicely decorated as the Norwalk store. I usually have luck finding staff to assist me with finding items which is a plus because I don't always need the steps for exercise. I mostly go here for mulch in the spring. The staff packs it into my car for me which is a great help. I find that it make sense to check an item online before venturing out to make sure that they have it and that it is a better price than competitors. read more

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Just tried to call several stores in the area to check on their stock of road salt supplies. I called three other stores including the bargain store, Ocean State Job Lots. All three stores had an option to speak with a service representative. Lowe's was the only one that I called that had an AI-only response option and the response was very poor. It specifically mentioned that it could report on in-stock items. Then when I asked about salt, it said that it was unable to find the information. There was also no option to speak to a representative that could provide that information. After many poor experience, I can safely say that Lowes customer service is literally the worst out of all the big box stores. Very disappointing to see them go all in on AI. They need to get their act together or they will be going out of business soon. read more

Service is always terrible here. Went in today to buy a few things and look at carpet and possibly set up a measurement...etc. At 10:30 am there was no one in the carpet department. There was someone moving tile around in the area and he told me that there was no one there and didn't think someone was coming until 1pm!Went to Home Depot and spent my money. Not the first time this has happened. Last time it was plumbing and the front desk told me if I waited 10-15 minutes some would be available. Again, took me 10 mins to get to Home Depot and spend my money. read more

Came here to buy appliances on Labor Day weekend. The part time associate was very nice and I was super patient because I respect my elders. The computer was confusing to her and she kept redoing the same mistake until some one else helped her with our transaction. She's really nice and sweet, but honestly I don't think she belongs in sales. read more

Never again. Ordered a cook top that was delayed multiple times, finally get it over a month later and it was broken. First they started to give me the runaround because they have an ridiculous policy that they never disclosed when I made the purchase that they have a 48hr return policy. Hello there are electricians and plumbers that need to do work before we even know if it works properly. Who ever came up with this policy should be working in a fast food drive thru. Then when they did refund me they screwed me out of the delivery fee so I got stuck paying for delivery on damaged merchandise they sold me. I am done with Lowes. I would rather pay more and go to a small locally owned store that stands behind what they sell. read more

Store has no compassion. Money hungry here. . . . Keep you on hold forever then take your number for a call back and no one ever does. .

Say what you want about Lowe's or this store I'm here for the pro desk and the pro desk only best pro desk I ever seen these employees at this pro desk are top tier read more

This Lowe's is quite different from the others I have been to in the area. The shelves were well stocked, and the store is fairly organized. As is currently the trend with many retail operations, it was difficult to find assistance. The staff in the front of the store was helpful during checkout. It would've been nice to also have assistance available in the back of the store as well. read more

Helpful service is usually hard to find but I like them better for prices on home decor and appliances than the THD.

Don't shop here if you are looking for any plumbing supplies, even in a pinch. Completely disorganized, food wrappers in the bins, bags with fittings missing. I ended up just walking out and not purchasing anything from this store. What a joke. read more

Bad service, which doesn't explain or ask what you want to do. I went to return a speaker, and instead of the employee asking how to return it, they still do it wrong... read more

Just purchased a wheelbarrow and had to be unlocked (I totally understand). The employee "Will"was paged three times no-show. After about 20 minutes I headed to customer service and I walked by the grills (outside) only to see an employee sitting on the ground - on his phone - hiding among the grills. I asked him if he had the keys to the wheelbarrels he said no, just the grills. I proceed to customer service and found someone to get the "wheelbarrow keys".. Turns out the kid "hiding" in the grills did have the keys!! I couldn't believe it. He was hiding among the grills, ignoring the 3 speaker pages, on his cell phone. Wasting my time. This generation of work ethic is unbelievably mind-boggling. Poor training, oversight and no accountability. read more

Poor customer service here. Went to buy a new back pack blower which was up on a high shelf. Asked an employee to pull one down and as he got a fork lift, he stopped to help every customer besides us and made us wait 15 minutes until he finally came and got the unit. Had a manager come over and all he did was ask if we got it. The only registers open were the self-serve and only three were working. Store is VERY dirty inside and out. We had to walk over trash on our way out. read more

This Lowe's Home Improvement offered me the LOWEST value of home improvement I've received. I called the night before I came in to ask if their glass cutter was working and they said yes. The next morning, I get here and can't find anyone who will to help me. Employees are sparse and unwilling. When I was finally able to hunt someone down, they bring me to the glass cutter and show me a scribbled note on tape that says the glass cutter has been broken since 1/7. I couldn't even take the glass on my own because it's behind the blocked off bench. read more

They refused to give me a store credit with I'd that was purchased 2 days ago . I lost $50 because I paid cash. Poor customer service,asked employee in appliance department to call someone and waited at least 15 minutes read more

I ordered 27 drawer pulls online for delivery. When the order arrived, 26 were the correct items - one was not. When I called customer service to ask that I get a corrected pull sent out, I was told that I needed to return the wrong one to a Lowes physical store before they could correct the order. As I couldn't believe what I was hearing, I asked to speak to the customer service rep's supervisor. I was told the supervisor would tell me the same thing and refused to connect me. The nearest Lowes is an hour round trip. The items we purchased cost 3.98 a piece. Lowes shipping/order fulfillment screwed up the order. Now I would need to spend an hour of my time to fix their error? What a joke. read more

Horrible customer service.... Employees wandering around the store asked to get a vanity down today around 1215pm from an employee called yandel waited 45 minutes to catch him wandering the store til he noticed I caught him and proceeded to tell me and my wife that someone was coming to wait another 25 minutes to have him come back to say oh he is coming and nobody else was around literally barely any staff in the department for a Saturday all staff was in customer service desk which is ironic for had bad they are will definitely bring my business to Home Depot and currently in the process of cancelling my Lowe's card since won't ever need to use it again. read more

Beautiful store, but not enough staff, and I refuse to buy anything on their credit card. They offer you 5% discount by using credit card, then charge a ridiculous interest rate on purchases. Don't be fooled by the 90% for one year, as if you don't pay it off in one year, they'll make their money back after that first year of 0 interest. I believe it is through Synchrony Bank read more

Hats off to Tyler at Lowes Milford who helped us a lot last Saturday finding tile and moving a large item into our car.

Horrible costumer service! Not even able to give a refund on "mistakenly" wrong placed sale price labels. Such a nightmare!

Nice store but horrible customer experience. Waited 15 min for someone to come to paint area. A group of 7 employees in customer service didn't even notice me waiting, instead they stood there and chtted with eachother. Who the heck is the manager here? Future customer is now bye bye. Just remembered a previous time, asked a guy in garden about shrubs and he told me the shrub guy didnt work that day and walked away. Lmao read more

Lowe's Home Improvement - Group of employees ignoring me and chatting, as I wait for help at the paint kiosk. Unreal. Horrible customer service. Wake up - Hardware Stores Near Me - Milford, Connecticut

For the first time in five years I decided not to use the Internet to buy a water filter...what a mistake I needed a filter fast and thought 'brick and mortar' I called Lowe's & process to get to a person was over four minutes I gave the person the info, they out me on home. . 19 minutes later I arrived (still without an answer) found the filter DIRECTLY BEHIND the associate at the counter. I was checking out when they picked up the phone to say they could NOT find the filter. I explained it was behind them, it took me 30 seconds to locate it, and 60 to buy it. It took them 20 to tell me they did not have it. My reward for this bad service? Paying 100% more for the SAME filter I bought on Line. The best part of this is that when I walked through the door I saw 6 sales associates speaking with one another, none were helping me. read more

Lowe's Home Improvement - Lots of associates / little help = big box attention to detail at its best! - Hardware Stores Near Me - Milford, Connecticut

Lowe's Milford Connecticut, We order kitchen cabinets from Jeff (nice guy no longer there) he Screwed up or order big time. Had to buy and wait for new cabinets (still waiting) Christine took over to help resolve the issue. Still waiting on my refund and 20% discount Jeff never gave me. With all this aggravation they with this order they need to give me another 20% off. Will be writing to Headquarter, CEO , Vice president and president. read more

Bad service not enough staff I'm trying to spend my money on a door expensive door. There was a employee working in the area I ask for help and he said he doesn't work for that department so he couldn't help me I will never spend my money in lowe in Milford I rather go to Home Depot read more

Worst customer experience ever, told a few minutes for a pick up it's been an hour and a half. I am still in the store waiting. Not an apology, short with comments. There are plenty of other Lowe's do not order anything here. read more

Hire more staff!!! Literally just left over $3K in purchases waiting over an hour for an associate to get item off top shelf. No associate was to be seen even after multiple intercom pages. Walk to the front and only register open is Self Check Out, with a line 6 deep. This was the last time I will shop at Lowe's as this store has had staffing issues for a while now. BTW, Home Depot is just as bad. read more

Horrible customer service! I ordered a washing machine on a Tuesday and scheduled delivery on Wednesday. I received the confirmation email and text that the delivery was set for 11am - 3pm. Stayed home all day Wednesday waiting on a delivery that never showed up and never received any kind of an updated. Spent almost 2 hours the next day (Thursday) trying to chase down anyone that could be of assistance. Was finally able to get a hold of someone named Michael (refused to give me his last name) in shipping who said they screwed up my order and would not be able to deliver it now until Sunday. I have a young child and cant go an entire week without being able to do laundry! I confirmed that they made a mistake with the labeling of my order which caused it to not leave their warehouse and now the best they can offer me is to deliver it 4 days late?!? I asked the gentlemen repeatedly for his last name and his exact response was, "its just Michael, you don't need to know my last name". He then said well that is all I can do and the call ended. What a terrible experience! read more

I always come to this lowes because its close, but far the best customer service received by millz. Knowledge and patience.

Unfortunately I wasted 30 minutes talking to numerous Lowe's people only because they did not have the minimal knowledge required for helping me with my online order to be picked up at the store by one of our employees. It is unacceptable to waste a customer's time with poor service and minimal customer service knowledge. Improvements for dealing with customers over the phone are badly needed... not only does nobody pick up when you select the operator option, but when you do pick a department, they are more concerned with finding out why you called THEIR department instead of helping resolve simple issues. Go to Home Depot instead, at least you can list a pickup person for your orders on their site without wasting up to an hour talking to people who hate their customers like Lowe's does. read more

My 3rd visit to this store to get a window shade. No employee wants to help or know anything. I've always liked Lowe's but this place is a disaster. Still don't have a darn shade. read more

After the vendor shows up a day late and at 10:00pm the unit is the same after he fixed the first time. Now the dish network company is coming out to fix it. You can't make this up. DO NOT BUY SAMSUNG APPLIANCES!!!!! No stars read more

I walked in this store at 8:00 p.m. to get replacement window roller shades for my Moms bedroom. I found the department and waited a little over 10 minutes. I then walked back up to the front of the store and asked the lady that was minding the self service registers to page someone for me. I went back over and waited another 11 to 12 minutes. Then a black guy was walking by and I asked him if he could cut the shades for me...he said he'd send someone over. That was another 10 minutes. Now I was aggravated. A young girl was walking by and I asked her if she could cut shades for me. She said no and the person that did it left at 6:00. I told her I was waiting over 20 minutes and said I'm sorry and I don't know what to tell you. Doesn't Lowes cross train people on different things in their stores? If not that's ridiculous cause your losing money. And to not have someone minding the shade cutter machine after 6 is ridiculous to...cause that store doesn't close til 10. NOT RIGHT AT ALL...if your running a business. SMH!!!!!!!! 30 minutes blown in your store and you didn't make one penny off me....that's really wrong!!!!!! read more

The Norwalk Store (100 Connecticut Ave) has the worst customer service! They aren't knowledgeable about their process, products and how to handle customers in general. I was hung up on twice and it took me an hour on the phone to return an item. If you're deciding between Home Depot or Lowe's...go to HD! Done! read more

Having bought a house this year with my amazing girlfriend I find myself at lowes more than any other store. We spent thousands of dollars here and I give them 3 stars because they mess up deliveries, give you broken items, they are pricier than home depot. Had so many issues with them. The employees dont care as much as other stores and the company eventhough they mess up does nothing to compensate you but only offer apologies. Bad management, terrible corporate employees. They rather you lose money than reimburse you for thwir mistakea. They feel sorry makes it all better. read more

This new store is big and clean. I searched around for the best deal on a Weber grill, and the model I wanted was here, in stock, and 20 bucks less than anywhere else. They even loaded it into my car for me. The whole thing took about twenty minutes. read more

Lowe's Home Improvement - Hardware Stores Near Me - Milford, Connecticut

I purchased foam brushes here that are great. Compared to Home Depot (sorry home depot) but these brushes are better. I found from experience these do not soak up the polyurethane like a sponge. Anyone who has polyurethaned knows that excess polyurethane is a nightmare. The more you brush to level out the polyurethane creates brush streaks in what has already started to dry even if using a self leveling polyurethane. read more

Two major annoyances on a recent trip: 1) Saw two employees in the garden center have a 25 minute conversation while customers were forced to ask the lone cashier for help finding stuff. In general, a lot of employees standing around but not one offered a greeting or "can I help you with something?". 2) For some bizarre reason, didn't have the same assortment of smoke detectors as the Derby store; apparently don't carry a certain brand at all here which they had a bunch of in Derby. Why would you have different stock in stores 8 miles apart? read more

Called about a delivery for today- no one answered the C/S line, delivery line etc. waiting for greater than 7 min - cellphone timer - Horrible lack of C/S in milford store read more

Curbside pickup is always an hour wait!! They have a wall saw but refuse to make cuts for customers. The employees are rude and just walk by looking at their phones instead of helping customers. read more

Excellent customer service by TIM! Tim in the carpet area March 22, 2021 Milford CT Lowes. Went to buy carpet in Derby and after waiting forever for help the staff member comes by and says "Carpet machine is broke! Try again in a week." No signage or anything. The following day I drove to the Milford Lowes. Their carpet machine was also broken. But TIM went above and beyond by hand cutting the carpet and manually rolling it with a helper. If it wasn't for TIM I would still be in search for someone to sell me carpet. Home Depot and Lowes have a handful of people who go above and beyond. (Very rare! Also know what they are doing & talking about) Zero attitude just genuinely wanted to make it right with his customers. Usually it's always a negative experience when interacting with staff. Tim put the work in to make the sales unlike the guy at Derby. Hire more staff life Tim. read more