This review is strictly for Louis in appliances. We just bought a home (first time owners) and Lowe's delivered our washer dryer unit a couple days ago. That night we tried doing laundry and the dryer wasn't getting hot. We assumed it wasn't hooked up correctly so we had the gas company come out to take a look. Turns out the unit was the issue, not the gas. I tried calling the Lowe's customer service number and it was disconnected. I tried online chatting about my order and the virtual chat said they couldn't locate my order. I called LG and they wouldn't come out without a written report from the gas company (which they do not even give) It's been a crap week with everything going wrong. I finally decided to just call a Lowe's store to try to get ANY help. I spoke with Louis in the appliances department and he went above and beyond for me to get my unit replaced as soon as possible and he was incredibly kind. It was a breath of fresh air after the hell I've been through the last few days. Now I just hope this new unit works as it's supposed to. Thank you Louis! read more

Super friendly staff with ample of parking at this Lowe's. Store manager was very helpful on helping us when we entered. read more

Plenty of parking here So nice to have a location where you can run several chores Store is well organized and nicely laid out Staff is helpful Loyalty program is a plus read more

Lowe's Home Improvement - Loyalty rewards - Hardware Stores Near Me - Long Beach, California

I like looking at the variety of pots and planters area. I need a few larger ones to repot few plants we have. I found a few and got some soil too. There's lots of summer items like chairs, grills. umbrellas and solar lights etc. read more

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Do not order appliances from here!!!! The first 2 refrigerators arrived with damage and multiple dents. Today we were waiting for the 3rd. They gave us a delivery window of 1- 5 pm. They never came! They are a no show after a 5 hour wait. I have never dealt with such extreme incompetence. It has been a month without a fridge. I will never purchase anything from any Lowes ever again in my life. Run! No phone call, no text, no apology! read more

Customer service it's great I usually find everything here! Employees try to help you & guide you read more

Went on a wild goose chase for the baby pink Lowe's mini buckets. They were completely sold out, they had the baby blue, but not the baby pink. One employee looked with me, hoping to find one or two remaining but we were not lucky. The store was clean and a lot of household home improvement items. read more

Lowe's Home Improvement - Hardware Stores Near Me - Long Beach, California

Things are easy to find and well stocked. The store is organized and clean. Plenty of parking as well. read more

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Annual Lowe's display their holiday season display like Halloween,Thanksgiving and Christmas,we're surprised new display items each each they new display better and awesome from their previous years I think have better holiday display. Anyway we like shop Lowe's and thing for the house and thing to replace or fix at the house. This our first time at Lowe's at this locations at the Long Beach shopping center. read more

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Lowes did more then home Depot would have done. Thanks too the Lowe's team I finally got the woods cut to the size I need. it was originally cut from home depot when I took it back to two young men said they couldn't cut off extra inch. I took it to Lowe's. Was cut off the inches that I needed which is about two or three great job. read more

Lowe's Home Improvement - Wood being cut at Lowe's - Hardware Stores Near Me - Long Beach, California

I was at Lowe's 2 days ago. They changed their damaged soil policy. The service at this one was a little better. But don't expect a bargain on damage bags of soil anymore. Sounds like Home Depot is the move. read more

Horrible staff .. I asked where certain products were at an I got told I don't know you'd have to look in that area .. I kept walking around in circles and I had to ask again an she had to ask call over another worker to help and they never came .. read more

Great experience at Lowe's! From the moment I walked in, the customer service stood out. An employee took the time to help me find the exact replacement light for my oven, which saved me a lot of time and frustration. At self-checkout, the cashier was just as helpful--especially the African American clerk who truly went above and beyond. They made sure I received all available discounts and walked me through everything with patience and professionalism. That level of care doesn't go unnoticed. The pricing was very reasonable, and overall the store was well-stocked and easy to navigate. I also picked up some plants that I absolutely love--now it's on me to keep them alive! Lowe's definitely needs more workers like this. Exceptional service all around--I'll be back for sure. read more

My wife went to the store in Bellflower and was seeking to order a counter ice-maker that was on sale. She already knew it wasn't in stock as advertised. As she appeared to be frustrated because she was informed,?this item could only be ordered online, not thru the store. Along comes reps Tulin &!Ezra to the rescue. Within 15 minutes the ice-maker was ordered and set up for delivered at our residence May 25, 2026 at the store. . Tulin was instrumental in satisfying my wife. A shout Out to these two employees of Lowe's. read more

I found the workers very helpful and friendly. I would definitely recommend this Lowes if you are not great at finding the right product for you. Was looking for a specific cleaning product and the work stood there and helped me for a few minutes until I found the right one! read more

They didn't have what I was looking for, but they did have a clean and wide selection of things overall. For what it's worth their direct competitor whom shall not be named didn't have the item I was looking for either. Such is life, and why many of us order off of their shared online competitor whom shall not be named. ;) read more

Lowe's Home Improvement - Still no chimney caps to - Hardware Stores Near Me - Long Beach, California

We recently went in to purchase a refrigerator and the sales attendant, Luis, was not only friendly but went above and beyond to ensure we were taken care of. Thank you Luis! read more

We were interested in having our carpet replaced but was undecided if we wanted laminate hardwood floors or carpet. We went into Lowe's today to just look and Martiece approached us with a friendly smile asking was there anything he can help us with? We explained to him our thoughts. He proceeded to show us all of our options, I have to say he was very knowledgeable and definitely knew the products and the specials that were being offered. I was very impressed not just because he knew everything about the products but he was just the nicest guy. No pressure whatsoever!! You can tell he truly cares about the customers and wants what's best for them. If I could give him 10 stars I definitely would. Because of Martiece is why we scheduled an appt to have them come out and give us an estimate. Alex also assisted in the process scheduling the appt and she was very nice!! I made a point before leaving Lowe's to speak to the manager Ryan to commend Martiece on his fabulous customer service. I hope Ryan took the time to personally let Martiece know that he is an awesome employee!!! He should definitely be commended for his customer service! Sorry to say but these days you do not get that attention often from employees in general. read more

8/27/23 Wow! Now that's DEEP & W I D E, this washer (LG) is HUGE! Yet I digress, looking for cedar blocks for storage because we're overrun by MOTHS. Went in & was disappointed, ALL OUT. Onto Home Depot! read more

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Feedback Flooring Installation - Complete Project Failure Project timeline: Start Date: May 15, 2025 Completion Date: July 16, 2025 Major issues experienced: INCORRECT FLOORING DELIVERED The wrong type of flooring was delivered due to an inspector incorrectly documenting the subfloor. This fundamental mistake caused significant delays and confusion. NO ACCOUNTABILITY The incorrect flooring sat in my apartment for nearly a month while Lowe's and the third-party installer debated who was responsible for picking it up. No one took ownership or acted with urgency to resolve the issue. DELAYED DELIVERY OF CORRECT MATERIALS After a long wait, I finally received the correct flooring. However, the delay had already caused a major disruption to my living space and schedule. DEMOLITION STARTED, THEN ABANDONED The demolition began but was left incomplete with no follow-up. I was left with a partially torn-up home and no communication from anyone involved in the project. I had to call for DAYS, with no follow up, just "our manager will get back to you by end of day". NO ACTION UNTIL A BETTER BUSINESS BUREAU COMPLAINT WAS FILED It was only after I submitted a complaint to the Better Business Bureau that I received a call back to resume and complete the project. This reactive approach is unacceptable and reflects a lack of proper customer service standards. INADEQUATE COMPENSATION After two months of delays, lack of communication, and a compromised living situation, I was offered only $200. This compensation did not begin to cover the stress, time lost from work due scheduled install that never happened, and the complete disruption to my home and daily life. What Lowe's should do better next time: - Take full responsibility for third-party contractors and ensure accountability - Establish a clear and immediate process for correcting order and delivery mistakes - Act promptly to remove incorrect materials to avoid further disruption - Maintain consistent and transparent communication throughout the entire project - Follow up with customers proactively instead of waiting for complaints to escalate publicly - Provide compensation that reflects the actual level of inconvenience and impact - Assign a dedicated project coordinator to oversee the job from start to finish This project was not simply delayed--it was mismanaged from the beginning. The experience was extremely disappointing and should serve as a serious call for internal review and improvement. read more

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I couldn't find my house key that I take on walks. I came to eat at a restaurant here, and came early enough to get a new key made. It took a while to get someone. The man who helped me was fast and the key worked when I got home. read more

Incompetent employees I'm explaining a situation and they want to blame me for the issue instead of listening and trying to help me trouble shoot 10/10 do not recommend They also apparently ignored another pick up guest and he also had to come ask about his order read more

Awesome help at the pro desk. Helped me with everything I needed to build my shed. Everything from paint is sidings.

We ordered a refrigerator and were assured that it would be delivered in two days. The sales person confirmed our purchase but ordered the wrong fridge. It did not fit. His carelessness created a huge problem for us. He only said sorry but he could not rectify the problem or refund the purchase in a timely manner. We are without the funds. It is hot. We are elderly (70s) and without refrigeration. The sales person said he would email the cancelation information but he failed to follow through. read more

man i love this place so many associates everyone speaks to you. omg john in lumber my new bff! he helped me find everything i needed even tho it wasn't in his section thats what im talking about team work makes the dream work,! 5 stars lowes 4real, nope im,not gonna,forget norma great cashier read more

Lowe's Home Improvement - My great savings - Hardware Stores Near Me - Long Beach, California

order I placed with Lowe's on May 29, 2025, for multiple doors. Since placing the order, I have experienced repeated delays, poor communication, and a complete lack of accountability from both Lowe's customer service and the Long Beach store. Despite being given three different delivery dates, each one has passed without the order arriving. Every time I contact Lowe's, I am assured that a new delivery date has been set, only for it to be delayed again without proper explanation. It's now been over a month, and I still have not received my order. I contacted the Long Beach branch manager, but he claimed the issue lies with the manufacturer and stated that he is unable to help. This lack of responsibility from the store is unacceptable, especially given that the order was placed directly through Lowe's. On June 28, 2025, I reached out to Lowe's customer service via online chat to request a refund of the delivery fee and to cancel the order entirely. The representative informed me that the Long Beach store manager would follow up regarding the refund and confirmed that the cancellation process had begun. However, when the manager contacted me, he stated that because the order was already canceled by customer service, he could no longer issue a refund or even provide a store credit. I was left without the doors I ordered, without a delivery fee refund, and without any compensation for the time wasted and the inconvenience caused. This entire experience has been extremely frustrating and unprofessional. I have done everything on my part to resolve the issue, only to be given inconsistent information and passed between departments without any clear resolution. read more

Our landscaping project has required multiple trips to several home improvement spots. I want to thank the paint department: Roger and Theadry were both extremely helpful. We did not really know what sealer or stain product was best for a wooden fixture we had installed. The contractor had bought a gallon of custom sealer stain but it was not what we wanted. Lowes took it back as a return- I was so surprised! We proceeded to order a different stain - there are smaller tins to mix a sample batch. Theadry mixed up two more sample stains for us. She applied the stains on the pieces of wood we brought with us , but those still did not give us the look we wanted. Roger recommended using a product called Cabot Timber oil instead of simple stain/sealer. It was definitely what we needed. This makes me appreciate that someone has the experience and knowledge to make recommendations to customers - better choices makes a happier outcome. At the end, we did not even have to purchase the small sample tins. We are extremely satisfied with the final results. read more

The store was nice and clean. Had a large selection of hand tools but I was looking for small pliers and I couldn't find them. Started walking around the tools departmen until I bumped into an employee name Conner. This employee went above and beyond to get me the pliers, he had a pleasant attitude and had to get a electric ladder to get the pliers. Thank you Conner we need more employees like you to help guest out so they can find what they are looking for. Also Linda at the checkout was very helpful. read more

Lowe's Home Improvement - 4 inch and 6 inch pliers - Hardware Stores Near Me - Long Beach, California

This review is for Tony in the Christmas tree lot! He helped us out so much. We were getting a small tree this year (tabletop) and the one we loved was not situated in the stand well. He took the time to shave it down and reshape the trunk for us! He then found us & brought it to us while we were shopping inside. He even taught us how to take care of it (as it's our first tabletop). Super great guy! read more

Lowe's Home Improvement - Hardware Stores Near Me - Long Beach, California

Organize, clean, and employees helpful. Did I say, ORGANIZED! And some of the prices cheaper then HD if not the same. Oh! Again ..did I say ORGANIZED!? lol read more

Today i went looking for a item and this Employee Name Tony was so knowledgeable helped me his Customer service was this why I always shop here Agin thank you to the great service from Tony RAIDERS cant go wrong with a Raider fan helps u read more

Bought my washer/dryer here. The sales person was quite helpful. The place was nice and clean with lots of options.

Came here looking for an over the stove microwave after first going to the Norwalk location and realizing the one showing in stock on the site was just a floor model not for sale, so they directed me to check out this LB location. Unfortunately, the one at this location ended up being a returned item but the staff at the appliance section was able to help me order a new one online that would be shipped free to my house within a couple days. This saved me the trouble of having to load a big ol' microwave into my sedan by myself in the rain, so it was greatly appreciated. It was also nice that he helped me with the process when it was near closing time. Great service! read more

Roland was very helpful and kind to my parents. Showed they around and actually stayed with them to answer all their questions. Thank you again Roland excellent customer service. read more

I rarely do non-food reviews but the customer service I received at Lowe's was great. My husband and I were looking for tile for our shower. We walked up/down the aisle with limited knowledge until William asked us if we needed help or had questions...yes we do. He was very patient and explained options, pros and cons of different styles/sizes of tile. By the end we felt more confident selecting our samples. read more

They greeted me with a great smile and Dan Taylor help me take 6 bags of rocks to my car and pack them in the car very neatly very nice and respectful I will shop there again read more

A very rude and disrespectful employee by the name of Stephanie waited on me in the returns desk. Because if her, I will not be shopping there ever again! read more

I had the best experience in the garden center. I've had it rough at Home Depot lately. Oddly I feel like a burden every time I'm in the store. God forbid I need to ask a question! Back to Lowe's, first they had every item I went to buy. That's is often not the case at Home Depot. The check out was so nice. They have real cheaters here! Home Depot went all electronic so if something is marked down there could be issues with the robots. And the service at Lowes was outstanding and it's what really sold me & enabled me to say "Never Again Home Depot. I'm officially a Lowes Girl." read more

Looking for some ceiling lighting and luckily we bumped into Greg and was able to help us right away. Thank you. Fast and easy transition. read more

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Shout-out to Buck for being very patient in helping my dad find everything he needed related to electrical. Buck was kind, knowledgeable, and knew exactly what my dad was looking for. Originally I had asked a different associate for help, but he referred Buck to us since Buck was the expert on their team. Buck also had a "#1 Customer Satisfaction" on his vest, and he did not disappoint! Based on his interactions with us, he is totally deserving of the title! Thank you Buck for making our Lowe's visit today (12/4/2021) exceptional! read more