21 months ago we ordered a washing machine and had it delivered to us. It had a cracked tank and flooded our apartment. Lowes sent a truck to pick it up. They had us dispute the charges. I wrote a poor review and corporate had me call them. They seen the washing machine was returned and said they would credit the account. They also said no interest was being applied. still disputing the $606 for the washer and almost $400 in interest on our card and now they closed our account because we dont shop there anymore till this is resolved. I seen many people online that this is happening to, what is going on? read more

My husband asked the cashier if Someone was on duty to load bags of mulch... Reply was yes. He made the purchase BUT.....he could not find a person In the mulch pick up area to load it. He loaded it himself in his nice Khaki slacks & came home looking like He had been out digging ditches . They get a Minus 10 On customer satisfaction from us. Moral: when Lowe's has a mulch Sale they need to ensure staff Is available. read more

Actually staff the store after 7pm. The cashier on the self check out was on her phone. The only 2 other employees I saw were having a little lovely confab in the middle of the store. I guess Lowe's will not be selling me and installing a new storm door... read more

This store appears to be on the verge of closing. Non-existent/minimal staff, mandatory self-checkout, and a Dollar Store mentality with high margin, impulse buy type product crowding your path as you exit the store. I saw 2 shoppers in total at 9:30 AM mid-week, with no contractors purchasing supplies in sight. Disappointing, as back in the day, they would give the orange store a run for their money, there is no comparison now as everything here is more expensive and if you do find an employee, they most likely will not know where your product is located in the store, and even worse, have no idea how to socialize advice. read more

We Purcased a Top of line Storm Door by Larson almost 2 yrs ago. It was Installed by Incredible Installations thru Lowe's and did an Excellent Job! 3 weels ago The "Soft Close" Feature Stopped Working causing the Storm Door to Slam Shut. I worked with Acworth Lowe's & Even The Installation Co re getting part & making appt for replacement. Got the Runaround UNTIL 3 Weeks later Got Bill in Millworks. I emailed Door info to Bill & he layed the Groundwork. Bill was Off the Next Day but Passed the Remaining Work to be done on to John. John took the Job on & called me to say he found what I need, it's Ordered, & I would be Contacted in about 1 week when part comes in! Waa Laa! Done! Kudos to Acworth Lowe's Employees Bill & John! read more

If I could give this Lowe's location a much lower score, I most definitely would do so. A year ago July 2024, I purchased a fence at Lowe's and they subcontracted with Amigo Fence to install the fence. A year and a month later, the fence started molding and a plank started splintering. I reached out to Scott at Lowe's, and he was cold about how I should handle the issue. There was absolutely no interest in helping me resolve the situation of receiving a defective product. In his lack of empathy tone, he suggested that I pressure wash the fence and stain it, and hire someone to replace the splintering plank. Mind you, I have purchased a stove at Lowe's, a refrigerator, numerous other items, and this is how they treat customers who patronize their store. I am warning you, please don't shop at this Lowe's because they don't care about customer relations. Once they have your money, you don't matter whatsoever!! read more

5 rescheduled deliveries, and 3 missed days from work, and still no delivery. this is the worst customer experience ever. the disrespect is at a high when no one even calls you. each reschedule I had to wait 4 whole hors before emailing me it's rescheduled.. and no reason at all. how can you do this? you get business because people CHOOSE to come there.. you have no right to disrespect a customers time, after you have taken their money. you should be ashamed.. I see why your customer service scores are horrid, and you are no longer in the ranks of any hard surface flooring company. I hate I gave you my money and now have to wait on you to give me what I paid for.. just sad read more

Do not waste your time with this store ! It's a shame because there are a lot of good people who works there but unfortunately there are also a lot of people who works there that doesn't care about the company they work for . No surprise why Home Depot continues to shine and successfully get all their customers . Basically, I ordered a floor installation and end up wasting my time because of they sent a 3rd party company who are very rude and doesn't value Lowe's business . I end up having another company install it instead Lowe's contacted me and asked to give them another chance so I did. They sent same 3rd party company but this time with better manners . That was 2 weeks ago and they were supposed to call me back with quotation after 2 days. I called today and was told they cancelled my order . I spoke with a guy in floor department and asked to speak with a store manager . The guy puts me in hold and hangs up. This is the type of people who works in this store. Evidently , the people in this store do not understand respect and customer service . Again, if you value your time and need real customer service , DO NOT WASTE your time with this store ! Lowe's Corporate , wake up ! read more

Sharing a story about my most recent experience with Lowe's... My partner and I have a house full of teens and pets. We frequently host family meals. When our dishwasher went on the fritz in mid-September, it was what might be generously called a negative development. I've been wanting a KitchenAid dishwasher for quite a long time, so I thought I'd found the perfect opportunity to snap one up. We went to Lowe's and spent approximately $1,200 on a dishwasher. We also purchased installation for another $140. After some confusion between the area where we purchased the installation and the area where we actually purchased the dishwasher, we were assured that 1) An installer would be reaching out to us to schedule the installation 2) The installer would show up with our dishwasher on his/her truck We received an email on September 19th stating that we would be contacting by the third party installation company within two business days. This did not happen. We called multiple times over the course of two weeks before we were able to finally get an installation date scheduled. That day was today. The installer showed up without our dishwasher on his truck. He told us he could not do anything about this. My partner called the store. After an exchange between the store representative and the installer, we were told the store would be paying the installer an additional $75 to get our dishwasher and bring it to our home for installation, per our original agreement. We were then contacted by the store and told that they could not provide the dishwasher, as they had the wrong phone number on the account associated with the dishwasher in question. I have no idea what that means or how it happened. What I do know is that we're now out over $1,300 with no dishwasher to show for it. The store was trying to work out the issue and said they would be contacting us. Unsurprisingly, we did not hear back from them. My partner then placed another call and was told that the bad news was that we would not be receiving our dishwasher today. The good news, though, according to the store representative, was that we would be contacted by close of business tomorrow to schedule another delivery date. Just so we're all caught up, this is what we were told when we left the store THREE WEEKS AGO. So now, we're right back where we started with no dishwasher for some undetermined time while we are required to wait for this third party installation company to reach out at their leisure to schedule an installation, and we still have no way to guarantee that the next installer will arrive with our dishwasher on his/her truck. The moral of this story is that if you are unable to install the dishwasher yourself, do not purchase it from Lowe's. read more

Local and friendly people, but not a lot of workers so it's hard to find help when needed, good prices and recommend overall

Let me 1st start off by saying my 1st experience with this Lowe's was horrible. I purchased a washer and dryer. The day of delivery, they only had the dryer no one ever called me to let me know that the washer was on back order. The delivery guys tried to say that the washer would be delivered by someone else. Thank God my son called the store to find out that the washer was on backorder. We told them that we did not want just a dryer so they took it back. We then proceeded to go to the store to speak to the store manager about our situation. I felt initially that we were getting the blow off by Twan the assistant manager, however he was tied up with some fellow employees. After he finished up with his employees he promptly came over to the help desk and ask what was going on. He explained to me that even though we bought at his store it was filled from another location. He immediately got on the phone to call the other store to figure out why they never called us to tell us that the washer was on back order. He then refunded us our money and ask if we wanted to continue to shop with them and that he would make it right. Then he went what I consider above and beyond and took us to the washer and dryer specialist where we found a suitable replacement. He not only gave us a special deal, but he made us feel special as well. Twan turned me into a loyal Lowe's shopper. I highly recommend this store. The customer service that I experienced was tremendous and I thank Twan and his team for making it right my new washer and dryer were delivered the very next day, Which I may add the new washer and dryer had more features and benefits than the original washer and dryer that we ordered. Thanks Twan read more

Lowe's Home Improvement - New washer and dryer - Hardware Stores Near Me - Kennesaw, Georgia

This place is really quiet for a big store. I don't come here a lot, but when I do, the lack of traffic is noticeable. Odd since this is such a great location. One would expect much higher foot traffic. This isn't just a knock on this location, but all Lowe's location take a while to checkout. They need to adopt the Home Depot philosophy self checkout. It significantly speeds up the end game of your trip. I appreciate anything that expedites my daily routines. read more

Update: After getting in contact with Lowe's corporate office, I finally received the rebate from my purchase. I did share my feedback of their "vendor" that manages the rebate process, but will not let the promise of a rebate make my purchase decision in the future. read more

Would give a No star! Don't buy an appliance from Lowes. They finally delivered an oven but still waiting for it to be installed. If you call, you're put on hold forever. Every person you speak to passes the buck to someone else who doesn't know how to handle. No customer support at all! read more

I had one issue with this location and the gentleman that helped me on my return visit did a great job fixing the issue. The staff has always been polite and friendly. read more

We have been going to this store for years and the service and people have been going downhill over time. When we go in there it looks like a morgue, empty with no employees. They look like they are going out of business. Employees don't even look at you or acknowledge your presence. We went there a few days ago to look appliances and we already knew which features we wanted and they happened to have one and a nice gentleman finally greeted us and bought the item. He told us it would delivered in 2 days which sounded great to us. Everything was Mon schedule till the item arrived and there was a big dent on the side so they didn't even bring it in. The delivery guy was upset and what he said sounded like this happens often with Lowe's. My wife called the store and no one picked up the phone. How could that be? We decided to go to the store and on our way there we decided that we did not want it and decided to cancel the entire transaction. My wife went in while i waited in the car because I was upset and was trying to avoid a confrontation which was a good thing I did because my wife told me that when she went inside, a group of employees were standing around talking instead of taking care of customers or answering the phones. My wife spoke to a woman who told her she couldn't credit our account. The reason was comical. She said since the item was on a delivery truck it did not belong to Lowe's anymore and we had to wait 2 days and go back or call back to get our credit. WHAT? we bought it from them and paid for it in full and they said it did not belong to them anymore. My wife told me in the car and I wanted to go in to talk to someone but my wife wouldn't let me because she know me. The next day my wife called the phone number on the paperwork and they gave us a credit with no problem. I think the lady at the store couldn't be bothered to help my wife so she made an excuse. Lowe's used to be our go to place and they did a lot of remodeling for us in previous housed including kitchen, roof and doors. Tens of thousands of dollars but not any more. What happened? what a shame. read more

No service in the lumber area today. Stood back there and pressed the service button but got no response. So we decided to call the store from our cell phone but no one answered the lumber line. The sign said the saw was out of order. Two strikes so far We went back up to customer service counter and spoke with Angela in which she walked back to find someone to help and after waiting for a while she came back and said the lumber manager and her people were back there. She said the saw was up and then crashed again. Long story shortish, an hour wasted and a hundred dollar sale lost. Heading to Home Depot... Angela gets props for trying to help read more

Great location. As another reviewer mentioned, it is usually pretty quiet here which is odd for a large home improvement shop. It is a more relaxing experience than similar shops. I recently bought a home near this location and this place has been a great help. I've bought a few appliances (with free delivery, thanks!), paint and painting supplies, hardware, lumber, exterior siding & gardening supplies. I'm heading over this evening to buy a shop-vac. read more

I started coming to Lowe's after HD and their COVID policy's. Going back to HD. Third trip to Lowe's, three days in a row. Each time it was to get lumber and hardware. NOT once did anyone offer to help, load my cart, speak and or ask if I needed any help. Then and for some unknown reason, if you want a lumber cart you had better bring your own from outside. Commenting to the cashier about how the place had gone down, her comment was management. That all make sense, not shopping here anymore and going to try and give HD another try. read more

Things are a little hard to find ....and we ask an employee where something was and not even looking up from his handheld, told us where we would find the item! I think that was a little rude, and can I add he was also sitting down .... lol to me this isn't good customer service ... the cashier was super nice, and told us to have an awesome day !! read more

Lowe's Home Improvement - Hardware Stores Near Me - Kennesaw, Georgia

Waited 30 minutes for curbside pickup. When I walked in to ask about my order, like 5 people were standing behind the pickup counter with their thumbs up their asses. No apology, nothing. They could have given two shits. I'll be limiting my business to Home Depot. read more

Tried purchasing a refrigerator. Promised by the sales associate that it was available for the end of April. After i got home and reviewed the receipt. It said May 12. Around May 10 i was notified that it would be May 16.... Between 11:30 and 3:30. No one showed so went back to work. Shortly before 5:00 I get a call saying they are sitting in front of my house. They said they tried calling me twice. I checked my phone snd there were no calls. Told them to standby, i was leaving and having my neighbor let them in. My neighbor said they already left while the dispatcher said they were still there. Got here in about 25 minutes and no one was here. I called the dispatcher and said to get them back here. He chuckled and said he would connect me to the store. No one answers. Called the number on the App and no one answers. Won't be doing any more delivery orders with Lowes. It was late and they wanted to go home. read more

During the Summer months, I am often in the garden section of big box home stores buying more flowers, mulch and the occasional yard gnome or other unnecessary yard item. Lowes is no different when it comes to selection but this Lowes stands out because they have a large discount selection of dead or almost dead flowers. Always the optimist, I dig through the random 6 roller carts of half dead plants, promising them they'll bloom and be green again! The weird thing is, these flowers, bushes, trees and hanging plants aren't even dead or damaged but they're all up to 90% off because,God forbid, they have a small amount of yellow and brown amongst their leafs or blooms! I enjoy a challenge and adopt as many as I can! $109.00 later and my cart is full and I feel better about saving a life! This location has a great lay out. The aisles are wider than its competition, there are more signs and directionals for those that get ADD upon entering, like myself. The garden selection flow is by far my favorite. You start with ground cover and move up to flowers, bushes, trees and back down to mulch and pea gravel. This is helpful if you're just beginning or needing a little something extra for your over flowing yard. I come here almost every Saturday until college football returns and I love every second I spend finding more things I don't need. There are some days I might as well walk in and just hand them my credit card. I always leave with a full cart, dirt on my hands and a smile on my face. read more

Lowe's Home Improvement - The garden section got me again!!! - Hardware Stores Near Me - Kennesaw, Georgia

We just go to Home Depot now! It was so bad! I thought we were on candid camera or something.... a joke!

Shayla was a great help with my purchase. She went over and beyond to help me also to get my order too me in a timely manner. Even when i made a mistake on the order she had the additional items ready for outside the front door. That is service. 5 Star++ read more

I swear every time I'm in this store... it's like all the service people go on break! There is literally no one to ever help you. And when I finally did find someone to show me what I was looking for, he suggested I go to home depot ok Lowe's, it was nice shopping with you. read more

Look, this place ain't perfect, it's a big corporation that underpays and has offshore customer service agents, like the rest of them, but it's better than Home Depot. We always have a nice experience at this Lowes. The workers are just regular people tryna make a living. We're late night people so we always shop at the last minute right at closing time. We find folks there to be very nice even when they have a right to be tired or fed up at the end of their work day. A few people have actually gone out of their way to be helpful to us, and people always have smiles and friendly hello's, even just the workers trudging through with heavy loads for restocking somewhere. Also it has a very nice plant section. I like this store. read more

"Seriously"Buyer Bewareas This is the *** Worst *** ChristmasEve ever as Dale is on the phone with the Acworth Ga. Lowe's manager trying to fix a nightmare of which happened with meeting a client there yesterday and the store associate Eric sold them a " Gas Hot Water Heater "and after installing it at the client's home, long story short is without hot water since 9:30pm all the way out in Euharlee Georgia due to Dale Stoupa going to light the pilot and after he had tried several times took the cover off only to find out the hot water heater was returned to be sold as an open box item with someone putting Old Parts in th HOT Water Heater unit and returned it for full money $$$ back and this Hot Water Heater literally could have exploded if Dale had not have found out after removing the cover to see why the pilot wasn't lighting to find out that someone had changed the parts out and returned the hot water heater unit to be sold out on floor as just an open box and is now arguing with the Lowe's Manager, " Zeek " that is telling him he cannot help him and that is why they had it marked down of which it did not say anything of that on the paperwork (or) when we all asked the store sale's rep Eric and he stated Nothing was Wrong with the Unit and was marked down $50 because it was only an open box and if the unit was ever installed it couldn't be sold on the floor. "Really". Then someone explain to me why I'm feeling the way I'm feeling ????? read more

Lowe's Home Improvement - Hardware Stores Near Me - Kennesaw, Georgia

The sale representatives are professional but lack knowledge of products, mislead you about promotions, and have technical difficulty using the register. Nothing more training can't fix but my time is valuable to me so I won't go down this rabbit hole again. read more

Out of all the big box home improvement stores I can choose from in the area, this is my goto store for home and business needs. Whenever I go to another Lowe's, or for whatever reason a HD, I usually regret not going to this Lowe's. They keep stuff in stock! Their lumber crew is awesome- always ready for a customer request to make cuts, pull pieces, help load. From lumber to appliances, tools to fasteners, bath to flooring, I've never once been disappointed. read more

I bought a stove here 10 days ago. Great deal and set up install for the following Friday. On Thursday I was called and informed the stove was out of stock and they would have to order one. I called and asked about the store display and was told they offered no discount on store displays. I called 5 days later and was told no one has the range and it is discontinued. I was immediately offered a 15% discount for the store model then informed it had a large dent in the side. Lowes took the $$ out of my account 10 days ago and didn't bother to follow up with me. I had to call. Going to look at the floor model and I will not settle for damaged goods. Very poor customer service at a store where I frequent very often. That will change. A great company would make this right and put me in a comparable model at their expense to keep a great customer. Will update after my visit. Disappointed to say the least. Waiting on delivery after 3 weeks and they have not called so I called Lowes. I was informed they don't have the stove yet although no one called to say so. Called Lowes and they don't know when it is coming in. Said they would call in the morning to check and let me know. Problem here is that my old stove is sold and leaving tomorrow. I am beyond words here. Customer service is completely nonexistent. Disappointed again. Let's see how this turns out. To be continued. EPIC FAIL LOWES! PART 3 The install company called last night to schedule install for tonight. At 8:00 this morning I got a phone call from Lowes saying it did not make the truck last night (30 miles away) I visited the store yesterday morning and was assured that the range would arrive last night. I spoke to the delivery pull manager first and he just said it didn't come in so I asked to speak to the manager and was informed that the manager wasn't in but the assistant Candice was so they put me on hold for 12 mins and finally Corey ( another manager) got on the phone and said Candice was busy. Corey was apologetic but assured me that it was on a truck and would be delivered to their store on Sunday night and installed the following Monday. This will be 6 weeks plus since this whole story started. I also sold my old electric range last weekend and the new owner is taking it tonight leaving us without a stove all weekend. This has been one debacle after another and a failure on so many levels. We'll see if Lowes shows up on Monday. read more

We ordered and paid for a stove. 10 days later still not delivered although they debited our account! Discontinued item and no resolution! Very disappointed read more

Ordered Cabinets and having to chase the order because the Lowe's staff at 3250 Cobb Pkwy, Kennesaw, GA 30144 fail to answer the phone, respond to emails pr return calls from messages left for them. We ordered cabinets for our basement build out and some were delivered, and others were being shipped. The sink base cabinet apparently wasn't in, so the staff took a standard cabinet and altered it! It looks horrible and has damage on the back left side with what appears to be the original front of the drawer removed partially attached that keeps falling off. I got tired of attempting to contact them by phone or email, so I drove to the store for a status of approx delivery time for the outstanding cabinets to be delivered. Spoke briefly with Rich Gross the store manager that insisted on taking my contact information for him to call me back, when I pushed back on getting an update while in the store, he said that he was going back to check on the order and left me hanging and NEVER returned to speak with me. I was standing in the store for over 30 minutes when an associate approaching me asked if I needed assistance, when I said I'm waiting on Rich to check the status of my cabinet order the associate asked if my name was Linda B. Rich literally walked around the perimeter of the store to avoid dealing with my concern and handed my issue off to another associate. The total time I spent in the store waiting was over an hour. I was then told that all of the cabinets would be in on the following Wednesday, and they would deliver them to my home on Thursday. Much to my surprise, later the same evening of my visit to the store the salesperson that sold me the cabinets "finally" called me for the first time ever since placing the cabinet order and left me a voicemail to let me know that 2 of the cabinets were in the store, one would be delivered to their store on Wednesday evening and the 4th cabinet would be delayed. Then the very next morning... the other salesperson in the cabinet department that initially drew out the kitchen layout finally responds to a several day old email that I sent her saying the cabinets were all delayed until mid-August. So, now there's more confusion on the order. So, I tried to call the store to ask to speak to Rich the store manager or Eddie the guy that give me the initial update from my store visit, or the usually nonexistant sales consultants in the cabinet department (they are ALWAYS out!), NO ANSWER the phone kept ringing. I tried 8 times to no avail! Status of cabinets as of the time of this review still UNKNOWN. Our experience dealing with Lowe's (Acworth) and the cabinets has been frustrating to say the least! No one cares, there is zero customer service, and the management staff apparently doesn't deal with customer concerns. Over the course of the past 120 days, we have spent thousands of dollars at Lowe's on appliances, doors (exterior and interior), lighting, etc. as well as our contractor for material for our project. However, it seems that when we need a simple update on an order, or want the items that we purchased we are an inconvenicne. On the one occasion when I was actually able to speak with an associate in the cabinet department early on when checking on our order, she unloaded on me with all of her medical issues from her foot, mediacal boot, to her back and many other ailments and then proceeded to complain how she didn't take my order and her collegue that took our order should have done things differently. She was extremely negative, a real Debby downer. Never Again! We will never shop at Lowe's on any level, not even for something as small as a screw! Save yourself the hassle... Go to Home Depot! read more

I have been trying to get my fence fixed since last year and keep getting the run around. They try to wear you out hoping you will give up. What a disappointment. read more

Went in for ONE item: a bolt. I knew the size I needed, and length. Found it quickly. Fourth-seven cents total. To help the checkout person, I snap a pic of the price sticker, with the "SCU" number. I go to the checkout and show the checkout guy my iPhone pic of the number. All six digits are plainly visible, but he needs to expand it to see the smaller numbers. Okay, suit yourself. Does he show any gratitude that I have the presence of mind to get the price info. Of course not. Sure enough, 47¢ plus a few pennies tax. I don't carry cash (EVER!!!), so I use my Lowe's card. This checkout guy starts berating me for charging the purchase! I replied, I don't carry cash! I'm even using the store card, and I remind him it saves 5%! Great, he replies, you saved two and a half cents! Wow.... He does middle school math in his head as he continues to berate me., a customer. Well, call me FORMER CUSTOMER from now on. My just used Lowe's card is so much chipped plastic now. I'll be shopping at Home Depot from now on. Make sure to give this camouflage-vested guy a raise! Maybe two and a half cents per hour. read more

There is no guarantee that the people who are working in the departments know anything about their areas. Do your own research before you go to determine your needs. read more

Placed an on-line order with the Lowes in Acworth. Waited over 24 hours to complete. Ended up calling and they said they are two days behind because of their employees were busy. I canceled the order and decided to come in and purchase. When I walked in, I saw a lot of employees not working. I turned around and walked out. Mind you this is not the first issue I have with the location and my neighbor had a similar issue when he ordered a water heater. He ended up driving to this location and found the employees. if possible, I would avoid this location. read more

Terrible customer service. Go to Home Depot. The paint I wanted was Sherwin Williams. Next time I'll grab the swatch and head down the road to get it made. The store is empty and it was impossible to find an employee to help. Instead of calling around, like Home Depot does, to find an available associate, I was told to wait even after it had been 20 mins. I needed one gallon of paint, knew the color, this should have been in and out. read more

The store is laid very nicely. Very different from Home Depot, but I'm sure you already know that. All employees seem courteous and somewhat ready to help. I say that with hesitation because I have walked by numerous employees that don't even say hello. But others have helped tremendously. The store is always quiet. Which is odd for a home improvement store. It's very clean as well. read more

I used to live in a town that only had a Lowes. I hated it. They knew they were the only game in town and there was no customer service. You could walk the aisles and no one ever was there to help. Unlike Home Depot. Now I live where they both exist. However, I don't see a change in the customer service. So maybe its policy to not help. I just sat in the appliance area at the Acworth store for 5 minutes and no one ever showed up. Even after the button push for help. CUSTOMER NO SERVICE! as Clark Howard would say. Pitiful. I only go to Lowes if HD doesn't have any or us out. read more