We had an online order and picked up in store. Matthew helped us checked in and opened the box to make sure everything looks okay. They loaded the item inside my car. He is a great worker, very nice to us. This was my first time at Lowe's and I will definitely coming back to shop more. Thank you Matthew! read more

We came to Lowe's on 5/16 and 5/17, first to ask about a mango tree we had just bought and again to look for a trellis. Both times, Brian K. helped us. He was so kind to walk us to find what we were looking for. He was patient and answered all of our questions and made the whole experience very fun and enjoyable. We didn't feel rushed or anything. Thank you, Brian K., for reminding why this Lowe's location is the best and why we will always keep shopping with Lowe's! read more

Wow. This Lowes is the best. Truly a group of people that fully support organized groups. Showed us allot of love. Customer service impeccable. Selection is above the rest. Value is competitive. A Lowes that lives up to the name of goodness and community support. Thank you Lowes read more

They do NOT even deserve 1 star. Waiting ~20 minutes for a pick up (with another 2 customers) Nobody there until I call a guy directly. (1) I was told to just wait there, someone will come to help. Nobody comes. (2) There is a "need assistance", but nobody even come to help. Just ridiculous. (3) There is a timer to show how long a customer waiting, but looks like doesn't even matter. (4) There are other employees looking multiple times , and clearly know customers are waiting, but just looking, no further action. Just incredible! This place cannot ven do their basic job right before they brag other stuffs. Just wow! read more

This place is nice and has a big location. They are always full stocked with a great gardening area I love to visit . Their selection I plants is huge! I must say the help is a bit scare... you have to hunt a worker down to ask question or help you. Their prices are ok. Always clean . read more

Today, I visited your Chino location on Payton Drive. As soon as I entered, I was welcomed and promptly offered assistance by Supervisor Tim. Instead of merely directing me to my destination, he personally accompanied me to the tile department to help me locate the item I needed. His assistance was incredibly helpful and polite! He even took my items to the front register, allowing me to complete my purchase smoothly. I truly appreciate Tim's support; he made my experience at Lowe's exceptional. Thank you, Tim!!! read more

My dad purchased a dryer, delivered, once connected realized dryer has no interior light. He has issues with his vision this made it difficult to see inside of the drum. I called and spoke with manager he refused to resolve. Because he paid with debit and didnt use Lowes cc they said No. Not written on receipts, sign somewhere in store After pleading, they said No. Ppl beware of this. You would think a $900 dryer has a light. Boo to Lowes! read more

Their entire customer service is so dense and slow I've been on hold 15 minutes right now and apparently I know more about services they offer than their staff does. Shit hire ME I'm more capable read more

This is a typical Lowe's, nothing extraordinary about it. It's a convenient location. They have a great selection of items, although I did come looking for seeds and they did not have them displayed. They had them in a big been and it made it hard to find what I needed read more

Your online web site is worthless; a total waste of time and effort. There is all types of BS but no search engine to locate products. read more

As we walk through the store we were approached by Gary (Manger). I explained to him that I needed a kitchen faucet. He showed me the difference options I could choose from. They had a great selection. He answered all my questions. I showed him a picture of a certain type of faucet I was looking for. He introduced an associate Rudy to us. He explained that Rudy would help us with our search on the internet. Rudy showed us a lot of options. He was very courteous, and professional. I was able to find a faucet closes to what I was looking for. Gary and Rudy made shopping at loews a great experience. Yes we will come back again! read more

Rude and dismissive staff. I've lived in Chino Hills for 15 years and have always known not to come to this location. Each and every time something negative happens. I asked an employee in the garden section where some seeds are, his response was: i dont know. Then continued to drive his golf cart around and didnt even offer to point me in the right direction. OK. Thanks read more

Had to shop for a new ceiling fan. The trend has changed. I was looking for a fixture with four bulbs. There is barely any two select. Did you know they do installation here for a price of course. I was surprised to get help rather quickly in the light fixture department. They want you to check out. While they check you out. $12.00 at Lowe's for a plastic bag. Which is required in order to dispose of a mattress that sounds so ridiculous. read more

Lowe's Home Improvement - Home Decor Near Me - Chino Hills, California

Came here to pick up some supplies to fix the soap holder in my bathroom with my boyfriend. This racist white manager kept watching us from a distance. I even heard another employee say to her "back here again?!" And she lied about using the restroom (since every time I'd turn around she was hiding in between some furniture in the aisle across from us like a stalker..) We had to go back and forth from the adhesives aisle to the tile section in the back and every time I'd turn around, she was right behind us. Was going to buy all the supplies but decided not to support a racist business and decided to go to Home Depot Super disappointed that I can't even go into Lowe's because of the fact someone will judge me based on the color of my skin or for being young. I genuinely wanted to pick up my supplies and get on with my day but Karen had to ruin the vibes. read more

This Lowe's is a hit or miss most of the time since I feel they don't have enough employees working other than their garden area.. I'm usually looking around to find someone who can help but I had a great experience with the young lady who made two keys for me, and I regret not getting/noticing her name... The store is always clean with plenty of parking, and easy to get to.. For the most part, the employees are pleasant to deal with... read more

Lowe's Home Improvement - Home Decor Near Me - Chino Hills, California

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The girl is the moo moo is most helpful ask for Jamie or any of her friends she brings from whatever store she came from most recent Covina store location. Hires the most reliable employees read more

I was there today looking for something and Marc assisted me. He was very informative, helpful and caring. He deserves a promotion and a raise! read more

On 06/21 my husband and I went into this retail location searching for a Samsung package deal...Refrigerator, gas range, dishwasher and over the range microwave. They have a large selection of brands available to see, touch and check out. We knew exactly the brand we wanted Samsung! We were not approached and asked if we needed any help. Okay fine no biggie I understand this is t a Car dealership with a bunch of sales associates running to assist! Alright after we checked the Samsung refrigerators we decided to look for a Sales associate...we were assisted by Rudy he was a nice man, used his handy dandy computer to help us place the order and was kind to show me the gas range and even pointed out it wasn't a convection oven. I appreciated the honesty there! So because Rudy was cool we give 2 stars otherwise if I could give a 0 I would. That wasn't a deal breaker because I prefer my air fryer over that!!! Rudy definitely was helpful and patient with us and even when his computer didn't cooperate with placing the order he did his best to assist and write down the order # and estimate pricing we should pay up front. He asked what day would we like it to be delivered we asked for Fri 6/23 because our contracts were going to help install the appliances for us! Fast forward Fri 6/23 the Lowe's delivery arrive but wait why was 3 out of 4 -appliances delivered? Why were we told by the company delivery courier the gas range was on a different pallet and will be delivered to us on Sat 6/24? Lowe's customer service who did you contact to inform a slight delay and update in our delivery? Management/ Leadership what process do you have in place to inform your consumers of the delays and orders? What system do you guys use? Have you considered upgrading your systems and software to allow your employees a better more efficient streamline system to assist your guests? Do you need to switch delivery companies if they are outsourced? There are so many ?s my fellow yelpers and I have regarding appliance deliveries? Why are we left to chase down a sales associate and hope to have a manager get involved to investigate the over promised delivery dates? You HAVE to DO BETTER! How is it that you have a refund policy of only 2 business days to return appliances? read more

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Late post, but just remembering the treatment I experienced from a young employee still upsets me. I came into the store and found what I was looking for, but then saw other items I wanted to purchase. I was thinking, "I'm going to need a cart". So, I go towards the carts, and this employee starts yelling at me to put my item down. I told him that I was grabbing a cart which was INSIDE the store because I was going to purchase more items. He demanded I "PUT IT DOWN NOW!" in a threatening tone. This young kid speaking to to me, (like I, a 56 yr old making 6 figures back then, was going to steal something), was totally wrong. I've since sold my $1.2M home in Chino Hills (which was paid off). Message to Lowe's: This kid probably made your store lose potentially more in sales than his salary. read more

Horrible design room experience. I went in on Monday, Nicole greeted me and had me draw out the laundry room I wanted. I drew it out provided photos of 2 designs and asked her for a quote for each. She originally told me I could expect a email with the quote and design options by that afternoon. Today Friday, I reached out to her explaining I needed the quote to make a decision and move to place the order for the cabinets. She sent over a quote with HER design ideas for the laundry room ‍. I don't understand why I had to waste my time waiting if she wasn't going to consider at all what I wanted! Total waste of time!!! Never again! I left a message to complain about this to Phil her manager and have yet to hear from him either.... read more

Couple days ago 7/25/23 between 11:15-11:40am visited Lowe's in chino hill (Peyton street). Whenever I need home improvement projects or gardening supplies, I come here. It's clean well organized and quality equipment & supplies. Most of the time employees are very helpful but sometimes it's hard to get hold of someone. But today, I needed some supplies for my bathroom, like toilet, shower head and sink faucet for the plumber to come and install. There were many options, I didn't know which one to choose and had couple of questions. Luckily, one of the employees was passing by and I ask if I can get someone in the department. He said he might be able to help although he is not in the department, his name was (Matthew Weber). He helped me w/ the answer and ask other employees in department for guidance also. He was super helpful and guided me through the whole process til all the way to cashier. He was very friendly and helpful! :) read more

Looking for appliances for our new kitchen, and wanted to start fresh. After dealing with the "delayed" home delivery options at another big depot store (due to COVID, ostensibly), I learned that Lowe's sells ... and get this... ACTUALLY STOCKS! ... many of the appliances on their floor. After visiting the West Covina store to grab a fridge, we arrived to learn that the two reported on their website as being in stock had been purchased; however, the young lady working the department called around to other Lowe's stores, found our item in Chino Hills, and asked them to to hold it for us. Ask for Rudy, she said. It'll be great, she said... And it was. Rudy quickly helped us out, and even when I threw him the curveball of "let's add a stove to my order," he took great care of us. I paid for the purchase, parked out front, and Rudy and his associates brought my items and loaded them in my truck. Really nice guy, too. Happy with our new appliances, and pleased with Lowe's service. read more

Came in to get a box fan. They had a few, I was stoked about that. I came home, it didn't work... Yeah they returned it and replaced it, but having to make the trip, wait in the return section, kinda bothered me. I've always preferred this place over home depot though. read more

I will NEVER buy an appliance from Lows again! Tried to get a washer dryer from them, and it has been messed up every step of the way. After the delivery date was messed up, then they tried to deliver just the washer without the dryer 2 times, then they canceled the dryer without telling us why, then they said they would refund the purchase to our Credit Card, then they sent us a refund on a Lows Card that can only be spent at Lows... Do not waste your time at Lows!!! read more

I am an Air Force veteran that loves DIY projects, being on my feet, and helping people. When I saw this Lowe's was hiring, I applied as quickly as I could. I was super excited when I got a response back asking to set up an interview. I scheduled the meeting for 1630 the following day and woke up to a text saying my interview was canceled with no phone call or explanation. Later on that day (at almost 2200), I received an email saying that position had been filled. I loved Lowe's until this experience. Clearly, there is a lack of communication and respect for applicants. read more

Lowe's Home Improvement - Lowe's cancelled our interview through text - unprofessional communication. - Home Decor Near Me - Chino Hills, California

Spoke to 3 different rep to get someone to pre-set window shades. Each one told me someone would be here to help me within a few minutes. After 35 minutes waiting around and flagging different people. I decided to leave as this is going nowhere. Manager came and says he can help me. As I was walking with him, I told him I've asked for assistant 3 different times with 3 people and have been waiting for 35 mins for 2 simple set of windows blind to be cut. He said he's not going to help me if im going with "that attitude". We left immediately after he said that. Utter incompetence and disrespectful. Store was not busy, this is a wednesday afternoon. What a total waste of time, not worth your time. Went to Home Depot instead read more

Great experience from beginning to end. I was looking for and found my Bosch fridge at Lowe's. I went in and was greeted and helped almost immediately. The staff was knowledgeable and funny. I purchased the fridge and rec'd the delivery date I wanted. The delivery men called me the night before and gave me a two hour window. They also called and let me know when they were 20 min away. The delivery and haul away was quick and easy. The manager of this location was also helpful. read more

I was helping a friend move to a new apartment and stopped here to pick up some hardware items. The associates were friendly and helpful. Conveniently located next to a Costco read more

CAUTION: In store off the shelf purchases have been ok at this store. However, please be advised and check other reviews... ordering items that require delivery and/or installation will likely bring you problems with this store. I made a shed purchase in Nov 2021 that was delayed multiple times. By May 2022, I decided I had enough of their delays and excuses. Then store management had multiple reasons why they could not provide a prompt refund or return phone calls. It took nearly a full month to get a refund for an item that was never delivered. Save yourself the stress and go elsewhere. I will add kuddos to Raul for his involvement and followup as well as Corp customer service supervisor at the end of this chaos. read more

They had the price marked for the wrong and didn't want to pay the difference that I paid. I have came and bought stuff here many times with no help from the associates or managing staff. All they needed to to was refund me the difference and make a customer happy. read more

This store is horrible with appointments for delivery or any other type of at home service. Looking at the reviews, it seems that I'm not the only one that has had issues with this store regarding appointments. Don't order from here if you plan to get anything serviced at your house within a reasonable time. If you're planning to purchase directly from the store, you'll probably have better luck. read more

Terrible service from the manager on the floor on 6/5 at 12-1 pm, because I got none from whoever it was and neither did the staff here. Picked up a cart that was damaged and asked for a discount staff tried to help and caller for a manager several times. 30 min of waiting and no manger. I feel for the workers there when the person that's supposed to be looking out for them can't bother and the staff was like yup that's normal. read more

Lowe's Home Improvement - Cart - Home Decor Near Me - Chino Hills, California

I have been to this Lowe's several times and I never had any trouble here. I usually go to Lowe's for plants and simple home improvement projects. Returns are always easy and they have lots of sales and items on clearance from time to time. I bought some flowers that I love on clearance here for only a few dollars and they are still growing strong despite me not really taking care of them. Another thing I really love about Lowe's is that they are pet friendly!! It even says on the door "service animal AND pet friendly". Pets, especially dogs are becoming more common and seen in more places. I am glad that I can take my dog here. It's quite an experience for him and so many things for him to smell. I also never had any trouble with workers and they have always been friendly to my dog and me. Would I come back here again? Of course I would. I love home improvement stores and it's close to my house and they allow me to take my best friend with me on every trip! read more

we bought a refrigerator we asked to be taken home on Saturday to which they brought us a unit in bad condition. We returned it and they called from the warehouse saying that they would make a new order and that they would call to give details on Monday. In an automatic call it said that they would be delivered from 5:30 to 9:30, we waited and nothing ever arrived. We decided to call the store and no one was be able to help us to this matter. No one to solve it. Do not buy any appliances from this place cause they won't help you in anyway. read more

I purchased a dishwasher n gas range! They screwed the pooch big time. Needless to say,I told them refund my money....over 12 hundred dollars and the manager didn't even want to make things right. Terrible customer service, I will never shop Lowes ever again!!!! read more

My Dad wanted to repaint the dining table then made it worse. He sanded the table but used the wrong paint.... I just went to Lowe's to buy better paint for the table. I didn't know what to do.... I asked one of the employees at the painting section and told him what happened then he helped me for about 20 minutes. He explained to me in detail how to fix the issue. Came home followed his direction and now the table is almost as new like 10 years ago when I first bought the table. Thank you! Lowe's need to award this young man! read more

The manager called me today. after we came to an agreement that the concrete brick that was mistakenly delivered onto my driveway would be removed without a forklift the manager said it could not be moved without a forklift. The forklift caused damage to my driveway cracking it in several places. When I purchased the items I was told it would be curbside deliver. But when it was delivered it was placed onto my driveway. The manager agreed to remove without the use of a forklift to prevent further damage. But, the morning of the delivery just one hour before I was called and told it would need to be a forklift. The manager was rude and showed no empathy to my situation. I was patience when talking to the managers on Saturday and Sunday but did not have any patience with this manager as he refused to allow me to talk and said I was interrupting him when I allowed him to speak for six straight minutes. Customer service is lack from the top management at this Lowe's store. read more

Lowe's Home Improvement - Three pallets of concrete brick in my driveway - Home Decor Near Me - Chino Hills, California

I usually shop at the other orange big box store but my friend needed me to help her pick up a huge rug, plus I need some keys made. The rugs she bought was discounted 70% off. While I was there, I also found a large patio dining table at a gigantic discount. I was able to walk to the front to get a shopping cart to load up the dining table, Dave from Garden went to the garden section to get me the cart and helped me load the huge dining table and help me pushed it to the cashier. My friend was assisted by Yolanda from customer service and Drew and they were very helpful and understand. Drew even helped me load the gigantic dining table into the back of my SUV. What I've noticed is the orange big box store is catered to professional contractors and construction so they rarely have discounts whereas Lowe's is focus on the DIY'ers and regular consumers so they have to provide better customer service. And my experience is this Lowe's in particular has a get team. You'll be sure I'll be shopping here more often. read more

Went in to buy some parts to repair some broken sprinklers. Upon checking out, one of the items didn't have a bar code. Cashier couldn't locate it in her book. Asked the employee standing near the exit. He came over and told me I would have to go back and find another one just like it and take a picture of the bar code with my phone he assumed I had and come back to the register. Excuse me, "I HAVE TO GO BACK AND TAKE A PICTURE WITH MY PHONE?" Bye bye Lowe's. read more

I've got badly ripped off by Lowe's of Chino Hills by selling me over $1700 of wrong stuff. On 10/12/2020, I went to Lowe's to buy some steel 6ft. fencing panels and required posts to install a 100ft long fence on my property line. What I saw on the shelves were all 5ft panels. Salesman Mike Kasper said since 6ft panels were not a stock item he would have to special order them for me. He placed the order for 15 of 6ft. panels and 14 of 8ft. posts totaling $1745.39. Since it had to be a special order and shipped from out of state it was delivered on 11/2/2020. When I took it home I was shocked. None of them were steel panels instead, cheap Aluminum panels. One of the panels was even bent. Since I didn't want to go through the hassle of returning them and waiting for another month I decided to keep them and suffer the loss. I should have learned a lesson from last time when they messed up an order of window blinds I placed. Just like that, it was also a special order shipped from out of state. I would NEVER shop at Lowe's again. read more