One Star is Too Generous -- A Year-Long Nightmare with Lowe's Patio Door Installation If you're thinking of using Lowe's for patio door installation, run in the other direction. What should've been a simple project turned into a year-long disaster filled with incompetence, miscommunication, and total lack of accountability. It took over 12 months, 100+ emails, and dozens of phone calls to finally get the job barely finished. The original installation was botched. No one followed up. Every time I called, I was passed around like a hot potato between departments that had no idea what was going on. They promised callbacks that never came. They scheduled visits that were never confirmed or simply didn't happen. I had to chase them down constantly just to get basic updates. What's worse? Absolutely no compensation for the countless hours I wasted, the stress, or the inconvenience of having a wrecked install, allowing elements inside, losing heat/AC and being an eyesore in my home for months. They damaged my walls, used high expansion foam and smeared the trim and new door itself, used a 2x4 to cover up the hole above the door because the door was measured wrong- that 2x4 eventually fell and almost struck me coming in the house. Lowe's did nothing to make it right on their own accord. Zero accountability. Zero urgency. Zero customer service. I had to fight and claw my way to get the slowest of responses. Every phone call was a shouting match, every email was condescending and had no concrete answers. It took over 14 months to get the situation fixed, they originally wanted to refund me and call it even. EVEN? the door needed to be replaced after the poor install job and it wasn't the right size! They wanted to get rid of me at no cost to them. They eventually fixed it 14months later and they offered me $150 for my trouble. $150 for 14months of headache and heating and cooling bills that were out of control due to the air gaps and energy loss. That compensation of $150 came out to $10 for every month I had to deal with the door and them. UNREAL. Bottom line: They originally said they would fix the wall and then they realized it was too much work and took back their offer to fix it. I would never recommend Lowe's installation services to anyone. Save yourself the stress. Go literally anywhere else. The safety of a big box company being reputable is a myth, the bigger the store the less they care about a single customer's issue. read more

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A manager was sending over someone to make me keys the guy came over ignored me to help someone else and the manager is rude .. all of them are Spanish. I guess they're racist.4/3/2025 read more

Item was delivered to me by a very unprofessional company that Lowe's sends out. Mendozas delivery. (872) 463-3041 The item was suppose to be delivered inside the property, spoke to customer service at the store and they verified this information to me as well. Turns out after a lot of back and forth this is false. The company they sent out as stated above, was unprofessional and complained about the items weight and that I as the consumer should purchase lighter items to make their job easier. They also left the item outside its original packaging in my back yard. I called Lowe's to notify them immediately and never heard back from them. Prior to this unsatisfactory delivery, I had purchased the same item a month ago which they failed to notify me that they had received the wrong item. Therefore I had to cancel and repurchase the same item. Instead of providing me this information, they kept rescheduling the delivery for 3 whole weeks. If I had not reached out to them they would have still been rescheduling me. Mind you, I kept taking time off work for each rescheduled date and no notification or call that I was going to be rescheduled. If you as a consumer are planning on purchasing an item, that will be heavy, don't purchase from Lowe's. Purchase from a different store that values their customers and won't give out false information about indoor deliveries. They never notify or keep you updated on the status of the deliveries. read more

I stopped at Lowe's on 7971 South Cicero today to pick up a can of flex seal. As I was walking in toward the back I saw Nicole one of Lowe's store manager. Lowe's on 79th south Cicero installed 11 Pella windows a Steel entry door and 4 faux wood blinds for me over the years and all purchases was made through Nicole the store manager and her staff. Nicole and her staff are a 5 star professional group. The showed me several styles, colors and prices to meet my budget and needs. They were very informative, polite, courteous and patience why I was trying to make my mind up with the purchases and what I can afford. Every time Nicole or her staff see me in the store they always say hi. I had purchased items and products from Home Depot, Menards, Ace Hardware etc and no one tops Lowe's on 79th South Cicero. I will purchase more products at the Lowe's because of the outstanding professional customer service I have received from Nicole and the staff. Lowe's on 79th South Cicero is a 5 star home improvement store. read more

ordered a standard exterior door in april the door is ready and sitting at this location. was told would get installed immediately now being told they have till august according to their contract i was never sent and should have been cancelled due to not checking accept or deny! never received this document in my yahoo emails. have been playing tag now with installation to get this door installed. total cost $3600.00 which had to be paid in full! don't order from here! was told i would be called back today. guess what? no call soooooooo pissed off read more

We were shopping BBQ Grills for the Memorial Day Weekend. Lowe's had the best price and we proceeded into the store. While looking at several grills, we were approached by Raquel to see if we need any assistance (which seems to be Lowe's standard - rare these days). Raquel was most helpful offering a pre-built grill that was outside on display. We preferred a brand new, in the box. She offered to have it set-up for us but it may take awhile. We decided on taking it ourselves. She was able to get one from stock and brought it up to the front counter. Raquel was most helpful and pleasant, she is quite an asset to your store. Thanks Raquel! read more

Great selection except they do not accept Apple Pay or any form of touchless pay. This is the new standard and should be implemented in all their stores read more

Never open a credit card with Lowes. I always paid ontime and never missed a payment. I added my husband as an authorized user and they ended up closing my account due to credit report. They used my authorized users info instead of mine. I tried to call and speak with them and of course they said they didn't make a mistake even though I have everything to send them to prove they did. It isn't even legal to use someone's info other than the account holder. I was a great customer and used my card all the time. They will not re open my account and said I can re apply however I can't even do that since I would have to pay off the account they closed first. Me and my family members will not be using Lowes. They also said due to it being a credit issue even though it wasn't mine we can't file a BBB but I did call and BBB said I can file a complaint regarding false information just not credit so I filed against them using false information. I offered to send them my info and my husband's but they refused. When I told the supervisor everything and how disappointing etc I was told "good luck with that" I would not recommend opening credit card, adding an authorized user, the interest rates they charge on purchases are more than the min monthly due as well. read more

Lowe's seems to be one of those big-box stores that you either love or hate ... and I guess it is just the customer service of a place that tells. We liked this Chicago-area Lowe's just fine. The staff was nice and very helpful, from the floor manager cleaning up stock in the tools area, to the forklift and assistant outside who helped us load up. All attentive and knowledgeable. We visited during the 25 hour black-out that occurred in some of the south suburbs ... and of course we were looking for a generator. This Lowe's had it so we drove in to the city. That had what they said they did, it was priced fairly, and they got us in an out in no time. When I can't find what I want at my neighborhood Lowe's, I just may drive in here because I liked the experience. It was busy but managed nicely. We'll be back. read more

I got my door measured here and I was unable to immediately come in and pick out a door. I came in a couple months later to pick out my door and they told me that I would need to pay a fee to have them come back again and measure the same door. Also, when you asked for the measurements, they would not provide me with any of the measurements unless you ordered the door from the store, even though I paid to have them measure it in the first place. read more

I'm a big fan of Lowe's because I can usually always find what I'm looking for, for a reasonable price. Lowe's never lets me down. Great service, awesome prices and convenient location. Large parking lot, surrounded by lots of other stores like dollar tree( across the street) and DD's discount store. You can always find what your looking for online and they'll show if the product is available in store. Definitely try them out! read more

Infested with mice! Went to check out the plants and could not take it. They were all over the floor, running between the plants, and there was a dead one on a sticky trap. I had to leave. I won't be back. read more

This Lowe's does not deserve its low rating. I've had plenty of less than stellar experiences at Home Depot's and Menards in the past, I never really went to Lowe's just because those other places are closer. However when my refrigerator died in the middle of Covid19 summertime, this locations staff saved the day. Within 3 hours they helped us find a fridge, rent a truck ($30 in total!) get it up and running with no issues whatsoever. Honestly every member of the staff, even the young ones, were courteous and helpful. Especially Pete who was a perfect gentlemen the whole time, he helped us get our fridge and he didn't even work in appliance he just saw his coworker getting backed up with customers and came to help. You guys made customers for life! read more

I bought the appliance For rental propertyfrom from that store Two months ago Still didn't receive the appliance I cannot rent the apartment With no appliance every month I'm losing money those people don't care waiting for delivery whole day and nobody showing up every time I'm going to the store and ask where my appliance are I'm getting no answer and I'm getting attitude every time I am very disappointed in the store never shop again for the appliance in the story lose lotta money because of them I don't trust that people anymore read more

It's really weird. I've been trying for weeks to get trex decking. When they finally get it in they don't even put it on the shelf they put it in the rafters. Now I'm waiting an hour for them to get it down. The weird part is it could've been put on the shelf IN THE SAME FORKLIFT MOTION. Literally right below read more

Lowe's Home Improvement - It's literally the same forklift motion. Why would they not put it on the shelf?? - Hardware Stores Near Me - Chicago, Illinois

I've been to this Lowe's plenty of times. There was a homeless kid inside that was trying to raise money for his basketball team. I gave him a nice pep talk to motivate him. The store was nice none the less it's definitely easy to get lost having fun browsing around looking for stuff even though I was there to get multiple copies of keys made for my job. Staff was very friendly and Dilligent. Definitely don't mind coming here more often if I ever get a chance read more

Lowe's Home Improvement - Hardware Stores Near Me - Chicago, Illinois

Went in for some oil based stain, gentleman in paint asked what color and he said we don't have it in oil but I can make it in water based, told him I never used it, he told me if I didn't like it I could just return it, I said ok, bought it and just used it, worked awesome!!! Very happy he told me about it and now thats the product I will use, Thank you so much! read more

If I could give less than zero , I would. We found a toilet special ordered and never picked up from the store. It was marked down from the full retail price. We purchased the toilet from Lowe's and paid to have it installed. A couple days later, the installer called and arranged to install it Friday evening between 4 and 7 pm. We thought it odd but we wanted the job done. At about 7:00, the installer arrived in his automobile, our toilet unboxed in his backseat. He removed the old toilet and placed in my UNPROTECTED bathtub. He put the new toilet on the sewer opening without a wax ring!! He "finished " came out of the bathroom and said he was missing parts and could not complete the install. He left us with an unusable bathroom telling me I would have to contact Lowe's for the parts. LOWE'S management will not correct this mess. I spoke with Daydrin and Jessica. "Our policy is not to install returns" (wish I knew before they took my toilet off!!) They will not complete the install; they are only offering to take the toilet away. I have contacted Kohler and ordered the parts myself. I need the toilet working so I will probably be contracting a private plumber. We are done! read more

I live 5 minutes from the Lowe's on 156th & LaGrange. I have walked out of there out of total frustration more times than I can count. No one is ever available to help. Staff is indifferent on a good day and does not give a damn on most days. Now I drive all the way to the Lowe's on 79th & Cicero because the people are so nice and so professional and so helpful and they put a smile on my face every time. A hello every time I walk in the store. Someone always asks if I need help. I never have to go hunt someone down. Quick, friendly service. Always ask if I need help out to my car. Always a "have a nice day" as I leave. And everything I need is always in stock, the pick up service is fast and friendly. And there's always a manager around doing management things. Night and day difference between this store and most other Lowe's locations. read more

Sales associates including management possess little to no knowledge of store policies and procedures. They could not produce a receipt for the haul away of the old appliance. I purchased a refrigerator with free delivery. After discovering I needed removal of the old appliance. I returned hours later to make that revision to my order. There were three associates who could not perform this simple task. I was being charged delivery and haul away. Well I decided to cancel the complete order when no one could produce a receipt for the refrigerator, haul away and minus delivery. Well the next day I discovered these geniuses charged me for delivery and haul away. After several calls to the store no one was able to explain how my account was charged delivery and haul away without my signature. Illegal . I was sick of speaking with the staff at this store and called the corporate office they spoke with the store manager after I refused to jump through anymore hoops when asked to email lowe's.com with my issue. Michael from this store called me and finally explained after repeating myself several times that I was dealing with three different departments within Lowe's regarding one transaction and my refund. I am without a refrigerator because $900 is in limbo. Why couldn't someone void the transaction the same day I purchased and canceled this transaction!!!!? I guess these geniuses couldn't figure that out either. Maybe I'm too out of touch with technology and it's not that SIMPLE. None the less Lowe's will not receive another dime from me. read more

So I spend a couple of days looking for a certain adapter for my new washer I had purchase. I need a certain faucet piece to get the hose for the washer connected to my sink. I took my trip to Lowes and bumped into Marianne. I told her my situation and after looking at different ways for this to work we finally found the solution. She was knowledgeable in her inventory. Thank you, I highly appreciate your time and patience since it wasn't the easiest task to achieve. I can rate a 5 stay for her customer service. read more

I wish someone would help me with info by doors ... waited for 1/2 hour and kept asking for help. Safe to say I'm never shopping here again smh read more

Oh how I love home depot. Lowe's keeps disappointing me every single time I go to any location in any neighborhood. The lack of customer service is appalling in this day and age. Every single time I go to a Lowe's I lose a few hairs and I gain a few gray hairs. Today for example the line to return something was very long and not very helpful. Then I had questions on the interior doors they had it took about 15 minutes until I had to go up again and request for help. Lastly there was not one single cashier open. Only self checkout. The computers were giving me issues and giving the assistant issues as well. Lost a lot of time when it should not. read more

The online service was user friendly and when it was time to pick up my items, the lines moved well and the staff was very pleasant.

That's the worst costumer service I have ever experience. We came in planning on buying kitchen appliances bundle. Nobody was present in this department. We pressed the button for customer assistance. Waited 20 minutes, nobody bothered to come in while there were 4 employees hanging around doing nothing and plainly ignoring us. We left after we waited for 20 minutes. The store was almost empty. Wow! All I can say. I am stunned. read more

I purchased a fence back in April. The sales guy was very nice, knowledge, and straight forward. I decided to go with Lowe's after speaking with at least half a dozen companies because of this even though I received other quotes in the same price range. Pretty much immediately after I signed the contract, the level of customer service dropped off severely. I was told I would hear back within a few weeks to confirm that the permit was received and then we could move forward with scheduling an instillation date. I was told by sales that they should be able to lock down a date very quickly as they didn't have any product shortage. 2-3 weeks pass and I haven't received a call so I reached out to the instillation team to get an update however I was told they were still waiting on the permit. I called a week later and was told the same thing. A week after that, I called my village who confirmed that the permit was picked up over 2 weeks ago. I called instillation again and they finally say they have the permit on file and we schedule 6/8/21 for instillation with products being dropped off the day before (a little later than I hoped but assumed they were just backed up given the season). Today (6/7/21) I got a call from the fencing company (Premier Fencing) to confirm that I received the material and I was good to go with instillation. I informed them that I had not received the material and was told I would get a call from the store about the time of day to drop everything off. because I had not yet received this call, I was told to contact the instillation team. I do so and I get put on hold as instillation called the specific store for clarification. I was then told that June 8th was just a tentative date (this was never once mentioned as a tentative date and I had confirmed the date multiple times with instillation and Premier Fencing) and that the official date was the 18th. I then became the middle man and had to intermediate between instillation, the store, and premier fencing and was only given the explanation that someone must have manually changed the delivery date to the 18th even though Premier Fencing said they still show on their end that it showed the 7th (and they stated they have a shared system). After speaking to a minimum of 6 people I rescheduled delivery for June 29th and instillation for June 30th. I was also told to make sure to follow up if I don't get a call by the 28th to confirm delivery... right.... Hopefully the fence comes and it is of high quality however given the incredibly poor customer service I have received as soon as the contract was signed, will make it impossible for me to recommend Lowe's to anyone for such a project. read more

I am ONLY giving one start because I have to in order to post. They deserve zero stars. Their fence installation is a a huge scam! We had an installer (Joseph Lussa) come out in May 2021 to give an estimate to have a fence installed. He emails us our estimate 1 week later and told us we needed to respond and pay within 3 days to lock in our price.(since the cost of wood was rising) This was in May of 2021, we have now entered into October, 5 months later. I still do not have a fence. In fact, I haven't heard from a single person! I have texted, called and emailed the person that came out and gave an estimate. Nothing, no return calls, texts or emails. I have called Lowe's numerous times, left several messages. Nothing, no response to anything. I did receive an email from a Jason Schilling on 7/27/2021 asking us for a Plat of Survey for our property. Which means, Lowe's had not even applied for a permit yet! Not only did they not applied for a permit, but the plat of Survey that was given to the estimator by us, was lost? Jason Schilling then emails 3 days later and stated he found the play of survey. Weird and yet convenient for him. He stated he was in the hospital and that is why it has taken so long. Is he the only installer @ Lowe's? Does no one cover him while he is out? Here we are, another month has past and still nothing! I did receive a call from a company that wanted to drop off our wood on my front lawn. We did refuse that seeing as Lowe's clearly does not have a plan as to when my fence will be installed. And I have no interest in having wood sitting in my driveway or on my lawn. I paid for a fence and installation. Lowe's is certainly not paying me for storage. I contacted the Western Springs village to see if a permit was even applied for. The permit was applied for on 8/9/2021. It was approved on 8/18/2021. It was paid for by a Jose Cervantes of Premier Fence on 9/1/2021. And yet, as of today I have heard nothing and still do not have a fence. I finally contacted Lowe's CC to dispute the charge. Why would I pay for something I do not have. And still, no call from anyone. I did get another contract emailed to me for my signature to start this process all over. That was almost laughable. The new contract has new dates, so Lowe's would look like they installed in a timely fashion I suppose. Do NOT do business with them. That is unless you have money to blow on something you will never get. I will be also be contacting the better business bureau in an attempt to resolve this since Lowe's cannot. read more

I wanted new appliances and the service was excellent. Installed as scheduled and professional.

There to get an Xmas tree (in December). Nobody outside. Nobody in garden center inside. People 6 deep at customer service. Found a nice tree. Too bad nobody would sell it to me. read more

Michael in doors/windows completely useless. Brandon the assistant manager completely useless. I came into the store on Friday 4/9 left my information with Michael to get an estimate on doors. He said I would get a call on Saturday to schedule an estimate. No call on Saturday. I called back on Monday and left my information for Michael to call me back. He never did. So I called today Tuesday 4/13. I had the most horrible customer service experience on the phone just trying to reach Michael. Tossed around from department to department only to be disconnected not once but three times. I asked to speak to the manager but he also didn't take the call but connected me finally to Michael. I'm completely annoyed by my experience thus far. Michael who has zero people skills can't listen to my complaint about my 40 plus minutes on the phone and disconnected the call. If you record calls. I'd take a listen to these calls. It would be a valuable training tool on what not to do to your customers on the phone. Michael failed miserably today as did Brandon who couldn't even take the call from a customer who asked for a manager out of frustration. You've lost a customer. read more

Went here for a dishwasher that was on sale. Ordered and paid for and waited for delivery. Promised within a couple days because.... No communication fro more than a week, finally I called and they promised the next day. Someone was to call to set a delivery window. I get a text message before 7 am saying they would be there in 15 minutes. When they showed up as I was leaving the driver told me that they were not doing more than dropping off even though I was charged for Installation. If I did not take it right now they would not be coming back. Thirteen days of bad service ends with this ultimatum. I ran to get my money back read more

This is one of the Worst store ever!! I buy my Kitchen a month and 2 weeks I paid $2350 and they never delivered in time and then they did with missing parts and broken . I ask for my money back and I just get 1750 why I don't know!! Never go there never read more

I heart hardware stores.. I have a problem with the smell of freshly cut wood.. I can admit it lol Great store, good friendly folks and always have what I need and some stuff I want ;) read more

This Lowes is so great! I really love doing shopping here. The customer service here was exceptional. They are extremely nice, helpful, and caring. They really know how to assist and guide their customers in right way. Very welcoming staff and also customer service is top notch. This place is so clean, nice, huge, and so bright. You can clearly see all the things greatly aligned at display racks. They also have signs so you can easily find the area or department where you can find the things you need. You can freely walk and tour yourself around the store. You will also notice that the place has good ambiance, you will feel the vibe inside, and you will definitely love smell spreading around the place because of their pastries and other produce. This Lowes is an excellent store. You can also find some great deals here, like promos, discounts, and even sale items. They usually give the customers a way to save a lot of money. Very convenient and awesome place. No wonder why a lot of people really loves them and keeps coming back and shop at their place. They are so great and they do their job in such a professional way. Really impressed with the staff here. Lowes is the best! Found everything I need and all of it is worth it. Will definitely love to go back here again soon when I have some free time. Can't wait to purchase some quality products of this place again. Thank you Lowes! Your place is so amazing! You are the best store I have ever been. Thank you for such a wonderful service. Keep it up! read more

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I had a wonderful experience the other day that I wish could happen for every shopping experience at a hardware store. I called up Lowe's first to see if they had a part that I needed. I wasn't sure what department I needed so I had the operator transfer me to the right department when I explained the part to her. I told the guy in the department the generic term of what I was looking for, a double gang low voltage plate and he found it, told me the price, which aisle, and what color the box was. I drove to the store, followed the guy's instructions, found the part, went to the cashier (no wait, which was nice), paid for the part, got a nice and friendly thank you from the cashier and was on my way. read more

I really wish I could like this place because Home Depot doesn't exactly excel in the customer service department and Mendard's isn't bad just a little cheap when it comes to certain merchandise. So we came here looking for patio furniture because Home Depot and Menard's didn't have what we were looking for. We did find a nice patio set and the salesperson was nice enough to help us with some additional items we needed for their upkeep. We made our purchase and scheduled the furniture to be delivered & assembled in a few days. But that's where the "great" customer service ended. I had to take the day off from work on the delivery day because they don't do evening deliveries. And that was okay because I figure this is a big deal after all. But when the furniture arrived, the delivery guys were nice but told us assembling the furniture wasn't included in the delivery and said Lowe's lied to us. But, they still helped assemble it anyway and that's when we found out one of legs on the conversation chair was bent in half. We complained to the delivery guys about this and they said to call Lowe's and have them delivery me a replacement. So I called Lowe's and explained everything to them. At first they asked why the delivery guys didn't return the damaged furniture. Really. After being put on hold for almost a half hour, I finally got to speak to the manager, Jose, who was rude. He didn't apologize at all nor offered any credit for having to replace said chair. The only thing he offered me was to replace it which would mean I'd have to take another day off work. When I explained this to him he said that was my problem. This is really unfortunate, because I felt up until the point that we bought the furniture, Lowe's would become my new Go To place for buying all my home improvement needs. But not so. First rule in business, always take care of the customer. read more

They have really affordable Windows! But they do not know how to measure correctly or order. Out of 8 Windows only 1 fit correctly. Then they rigged the rest to fit in with big pieces of wood & fillers. It was awful. I had to request they come back out an replace them. They were not even honest about the mistake. Also they play the blame game & lowes is saying their not responsible for the window installers. Boy I don't remember signing that waiver. So I paid so professional Windows and feel think I called a Jo Smo from the neighborhood. This is been going on since January. I won't even get new Windows again till may . It's Junk garbage . I tried getting a refund it's been two weeks waiting on responses. Wow Lowes I thought you were a replicable company with high standards. read more

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If you need any type of tile or flooring, just ask for Thomas. Thomas is on point and will explain everything and help you make the calculations and get the supplies you need to make your project a beautiful success. This location is out of my way but I will come back specifically to work with Thomas. read more

Ive purchased a $900 dishwasher that has a dent on the side. Didnt see it until i was sitting on floor with my puppy. Ive been trying to get someone to answer the phone in appliance dept for two weeks. Finally spoke to mgr who said she would swap it out and call me back w the date. No call in a week. So here i go again trying to get someone to answer. Very disappointed in lack of customer service read more

Shitty management. When there is a whole rack of stuff and a prominent sign saying a sale price, then you go and check out and its the original price, then I have o spend my lunch hour going thru returns because I didnt catch their little ruse in time, eff them, never going back. Will stick to menards. There is never any customer service in the aisles, you are basically on your own. read more