Good ol American - what a true hardware store is and should be - I'm immediately happy as soon as I walk into the store. The scent, smells like a true hardware store. GREAT CUSTOMER SERVICE. Karen THANK YOU FOR THE HUG and taking care of me. The keys work!! God Bless! read more

Cool local Ace Hardware. If You need; a grill, a Yeti, or a steel sign for the basement or garage this is the place for You. Nice people & helpful. read more

Love this store! Very helpful staff. You can't go wrong here! Found exactly what I needed

Asked for help at the service desk because I was going to buy a blackstone grill. He called someone to meet me in aisle 19 for assistance. I stood there for 20 minutes like an idiot and no one showed up. Unreal read more

very rude and the store is very dirty. and not the best costumer service skills. I was looking for something in the store and the guy was just following me around giving a me a dirty look like I shouldnt be ther. read more

Other places may be a bit cheaper but I don't care. I never leave there without what I need. I live in an older house, so whenever I need something, I know I can go there and get it, with the help I need. If I go to Home Depot, I have to walk around forever looking for something that probably is not in stock, without any help. If I go to Duke's, it gets done, period. read more

Only thing that sucks is parking but if you been coming here for a while, you just say "screw it" and drive over the curb. I've been coming here for years with my dad and just absolutely love this place. It's easy to find stuff instead of walking inside walking for about a mile in a Home Depot,Menards or Lowe's. Stuff here is well priced and they will have everything you need. I went there over the weekend to find tools needed to put up stuff for a bunch of shadow boxes I've been wanting to do. The staff there is fun and the cashier Haley is super sweet. She's very professional with customer service and made sure I was satisfied with my purchase before leaving. read more

Love this place. Workers are very helpful and will give you advice on any project you are working on. They really care and take the time to make sure you're taken care of. read more

There is one and only one reason why I frequent this store. It is about 2 blocks from my home. They are only good when you know exactly what you want, you find it yourself it is on the shelf and the amount of stuff you need is not worth going to a Home Depot, Lowes or Menards. Ace is much higher priced than those places. The only reason to go there is because, you hope, the staff is helpful. Well, at this Ace you get Home Depot level service at Cartier prices. Every time I go there with more than a trivial need (e.g. an overpriced can of spray paint or a roll of duck tape) I come away fuming because if you don't spell it out for them they look at you like you have 3 heads. So, I guess they will continue to get my little $10 purchase here and there but when I have to spend real money I will just keep right on trucking! A retailer can offer only a few things - low prices, convenience/service, availability of inventory come to mind. When you fail at all 3, good luck to you! read more

I've been going to Dukes since I was a little kid with my dad. (I'm 58.) I went yesterday to pick up some wireless LED lights; I had picked up a pack the day before. There were none on the shelf, so I asked an employee about them. She checked to see if they had them in stock, and when they didn't, she located a Dukes that had them in stock. I wish I had gotten her name: she was very pleasant and helpful. You can't go wrong with the service you get here! read more

I would never have guessed when I woke up this morning that I would have the worst experience I ever had in a hardware store. Today I was searching for a Craftsmans tool box set and found the Dukes showed it was in stock. So I called to verify. Was left hanging on the phone for 5 minutes so I hung up and called back. Was put on hold again. Finally got to talk to someone who seemed to know a little about what I was asking and eventually he was able to verify it was in stock. When I got to the the store I headed to the Craftsman section (which is right next to the front counter) and saw what I wanted. But I had a few questions. There was a gentleman behind the counter and I was going to approach him to ask a question. I wasn't sure he was an employee because he had no uniform or name tag. At that time he was also leaving the counter area and walked right past me never asking if I needed help.(in fact no one at the counter did even though they could see me standing there) I called out to him and asked a question. He seemed bothered by that but grudgingly went back to the counter to look up the information. At first he couldn't find it and told me that the info I wanted was only for online orders. After a few minutes I told him to forget the question and just let me know if the item I wanted was a display model or was there a new one in a box. He said they throw the boxes away sometimes. I asked him to check because they had 4 in stock. He started walking to the other side of the store when another gentlman told him (that's when I found out his name was Tom) there is an end cap display at the other end of the store. I followed him over and saw all the units on display with no boxes so my question was answered. I did ask him why he was so excited and disturbed by my questions. He had no answer and walked away. This is the most terrible experience I have ever had in any hardware/big box store. I surely will never shop at this store again as it seems like they don't want informed customers. I worked at Sears for 35 years and we always were trained to take care of the customer! read more

HORRIBLE CUSTOMER SERVICE!!!!! my family has been shopping here since I was a kid.... however.... the last two times my husband went in he was followed all the way to the parking lot because a woman that works there was convinced he shoplifted. My husband shopped, stood in line paid for his items. On the way out the alarm at the door went off. keep in mind this is the second time this plays out like this. a woman proceeded to request that he empty out his pockets. My husband grabbed his purchase and walked out.....this crazy woman follows him to his car! and tells him she is calling the cops. my husband drove home after that.... needless to say sadly we will be shopping elsewhere now. read more

I been searching for glazing points for 3 days and the big box stores like Lowes ,home depot did not have them , so I went to Dukes ace hardware and found em there! what I am saying is who needs big box stores Ace is the place with the helpful hardware folks! read more

Did you know that they have more screws and bolts here then Home Depot?! No joke, we needed a replacement screw for a piece of furniture and our first instinct was to go to a big home improvement store. Two young guys who we asked for help at Home Depot just pointed us to the aisle where all the screws were. We showed them the screw and they just said to see what was in those aisles. A customer saw the confusion on our faces and advised us to go to Ace if we were looking for a specialty screw, big home improvement stores he said he goes to when he needs basic screws in bulk...specialty ones he goes to Ace for. Ace is pretty close to our house, but we didn't think to even try going there. Sure enough, they had the screw...and helpful staff who took one look at the screw and knew exactly what we needed! We have been coming here ever since and only going to Home Depot/Menards when Ace does not have something we need. Stores like Home Depot certainly have a larger selection, but there is something so comforting in walking to a neighborhood hardware store. The kind old men who work there have worked there for years, they know you by name and they treat each other like family. Just a great local feel to this great little hardware store. Don't let the outside of this place fool you either. Not that it looks tiny by any means, but you wouldn't think they have everything from paint to locksmiths to a bill payment center in there. The layout is very well thought out and they will have 70% of everything you need from a home improvement store. read more

Today my son and myself walked into the store to repair a broken axle on a scooter after several tries at Home Depot we figured why not try a good old-fashioned hardware store. 'm glad we did the service here was incredible a gentleman by the of Tom helped us until the axle was completely fixed. Sizing parts, filing down parts testing parts out until he found perfect fit . The total cost was $1.05 but the service was invaluable I highly recommend this place they really are the helpful hardware folks! read more

Everybody was wearing mask, I was greated when I walked in and was promptly helped to find my item

I've been going there since 1967 with my parents and have continued through my adulthood, always treated professionally and have every one of my questions answered. It's a win-win situation visiting this fine establishment!!! read more

this is the best ace hardware i have ever been to ever always friendly people prices a lil high but ill pay for the quality of service u dont get at like menards read more

I love my local Ace store. They can't match price, but for customer service no one can come close. Even the kids that work there are possessed of a good amount of knowledge, but if you need actual directions on how to do something/anything , there's always someone around that has that knowledge, and will devote considerable time explaining it to you. And, they seem to have everything. They do all sorts of services as well, including cutting glass, mounting screens, etc, etc, etc. I've also been seeing the same manager (owner?) for ages, and he is always helpful and friendly. I've been to some other Ace's, not all are as good as this one. Local business for the win! read more

I went to have some keys cut. A young kid was upset when I asked for more than one copy to be made. He started arguing with me that I never told him I wanted more than one. I told the manager and he was about as enthused as the worker. I used to go there often but no more. Looks like Lowes or Home Depot. They lost a customer for good. read more

No matter what it is we need -- homeowner repair, lawn, garden, electrical -- our local Duke's has the answers OR can/will find the source to help -- and have materials needed. Absolutely the go-to store for anything around the home, office or business. We've shopped Dukes back to the 70's and keep going back so that local businesses like this can thrive against big box stores who cannot compete with such outstanding customer service!! read more

I have always found what I needed at Dukes Ace Hardware. Staff is always helpfull. Like any store you have to shop around for a lower price. Example I purchased a riding mower their $100.00 cheaper than anywhere else. With free delivery. read more

Duke's Ace Hardware was having a flower sale the weekend of Mothers day. Do yourself a favor and don't attend. The area it is held is so small you are directed by a small paper arrow and don't try to get around it. The person who was at the sale was the owner of the store and sure did not take a "happy pill" that morning. He was rude and unhelpful to customers. Not enough carts, or anything to carry multiple flowers in. The place was crazy busy, should he have not seen that and at least tried to be pleasant. It is a neighborhood business for me and anyone else in the area but I will NOT go there again. I was at the Ace Hardware in Palos Hills and also Lagrange, the Burbank, owner needs to go visit them and see get some customer skills. When I went to pay, a wonderful young, probably minimum wage worker was trying to apologize for him. Told her DON'T he is not doing this business out of the kindness of his heart. Maybe its time for him to hang up his tool belt! read more