Normally shop at Home Depot. Went to Lowe's today and won't go back. Needed $0.80 of hardware and they couldn't enter it in register. Lost my businesses forever.. I will continue to shop across the street! read more

I thought I had a truly horrible experience at the Bozeman Lowe's till I read the other reviews....some much worse than mine, but all singing the same song. I realize that there is a shortage of help, they are definitely understaffed and probably underpaid, but there is no excuse for multiple promises of call backs from individual departments, customer service, and finally the store manager without one single call back. We ordered material on line, only to find out that their on line inventory is totally off. All I wanted to know is when they were expecting more of the product I ordered so I could plan our construction accordingly. Everyone I talked to (when I could reach a human) was very pleasant, but not one single person out of the five I spoke with ever followed through. So sad, this is not the Lowe's I remember from years past. They are missing the boat, I'll shop elsewhere from here on out. read more

Wow the customer service was awful! We spent about 10 minutes trying to find someone to help us, and when we tried to wave someone over, it was obvious they saw us, but they still ignored us. A lot of employees were hanging around the break room, and I could hear some talking about current events. They were really lazy when we finally got their attention. I'm not talking about any specific worker here; it was basically all of them. read more

I ordered a washer/dryer from Lowe's early December 2014...It is now Feb. 2015. I have had to make two monthly payments for this order which, to date, has not been delivered. Yes, I have made calls. To add insult to injury, I went to this Bozeman store again to buy an item for my kitchen. After tracking down a sales person, I was told that the model I wanted would not be available until maybe Wed. I was told that I would have to pay for it first if I wanted the item. I told they that they already had over $1700 of my money, and that I still was waiting for what I paid for. I was not going to do that again....and asked them to please call me when the item comes in and I will come to the store and pay and pick it up. They refused to do that. No only does one have to chase down a sales person at Lowe's, but often the person does not know the product and is unrelenting in telling how they can NOT do something because of store policy. May career was dependent on good customer service and I was very successful. I always did whatever I could to make things happen for a customer.....with a little effort one can almost always "make it happen". THIS IS A VERY POORLY MANAGED STORE. read more

Lowe's has very poor customer service. We had a valid question for customer service/check out counter, and the girl with hag hair and a smoker's face said she "didn't know" and blew us off. This is horrible customer service. First of all, if you're going to say you "don't know" the answer to a question with regard to product in your store, you damn well better find someone who does. The proper way to have handled this would have been to say, "I'm sorry, I don't know, but I'll find someone who does". So, I tracked down someone at the other end of the store, a gentleman by the name of Ron, I think, and asked him to help us. He was very helpful. So, when we went to check out our item, I said, "It appears he's the only one here who knows what he's doing, and the girl with the hag hair said, "Oh, I know what I'm doing; I know the departments; I just don't know where in the department to locate that item." Really? No, No you don't. She was trying desperately to justify her stupidity/laziness and pi$$-poor customer service skills. I will NEVER go back there! You can't defend stupidity! read more

I would not recommend this store. I ordered a new Samsung refrigerator and scheduled a delivery. After the installation, it was apparent that there was a large scrape and dent on the front. The delivery guys offered a discount or replacement, but I did not want a discount, I wanted what I paid for - a frig that looked like new. I could use the frig until they brought a new one. The appliance did not work. A lot of food (including hard to replace game and fish) thawed overnight and was ruined. I began to suspect that I received a returned frig or floor model. I called the store, and the manager agreed to replace, but not reimburse for the food, telling me to go through my warranty process for reimbursement. I had purchased an extended warranty, and if I had not, it seemed as if there would have been no reimbursement for the ruined food. The manager insisted the frig was new. When the new frig came (quickly, I admit) it looked like a new one, with protective padding on the front, and the handles and other loose items taped inside, unlike the original which had the door handles on and no tape. Last time for me with Lowe's! The delivery men were great, and the replacement came quickly, hence two stars instead of one. read more

So I needed a new fence because my dogs were getting out of the old one. I went to Lowe's because they had installation services. Signed the contract on April 4th. We were supposed to have the fence installed by mid-late April. Yeah, right...It took many calls and emails to even get it scheduled. They only responded when my husband called to express his thoughts about their "service." Then, when they finally installed it around the 5th of May, they did not put in any tension wire and voila, the dogs were still getting out because they could go right under the fence! hmmm. Once again, many phone calls and emails later... they were supposed to come out on May 15th. Needless to say, no show. They finally finished it on May 18th, fully 1.5 months after we wanted it done. Oh, and, btw, they billed us in the meantime. Will NEVER use Lowe's installation "services" again. No response to emails and poor response all around. Seems they didn't think dealing with a female was that important since they finally hopped to it AFTER my husband called. BAD, BAD, BAD. read more