Our cabinets were wrong, the measurements were wrong, the reorder wasn't even placed for weeks, and we ended up living through months with nothing but bare walls and portable burners. Our kitchen was torn out in March, and the one you see in the photo wasn't put in until July -- meaning for months we had no way to cook normal meals, no way to host family, and no space that felt like a home. They now claim our cabinets might come in December 2026 -- one year and one month after the order -- but after so many broken promises, we don't know what to believe. We're not trying to complain for the sake of complaining. We're just tired, frustrated, and hoping our story stops someone else from going through this same stress, mess, and disappointment." read more

Visited the Lowe's store today, Friday 14 Nov around 12:45. They weren't too busy and everything seemed in order and as usual not easy to get assistance. We were puzzled at how, not a single employee greeted us or asked us if we needed assistance. The issue for us was there were at least four maybe five Lowe's employees at the end of one of the paint isles laughing and chatting with each other. We walked between them and I said "Hey guys, how's it going?". I heard one person mumble something. My spouse looked at me and said not one employee said hello back, "can I help you?". We couldn't get anyone to help us find what we had been looking for. We walked around the store for several more minutes hoping we could find an employee to help. I'm not one to complain really but we will never ever go back to that store. Lowe's has reached a new "Lowe"! read more

This is for kitchen cabinets: We made an appointment to speak with a kitchen cabinets specialist. We had a one hour appointment, at 4pm. Apparently the lady we were working with got off work at 5pm and made that very clear. During our appointment she carried on a conversation with two other co-workers who were in the same department and took two phone calls. In my mind - If I made a dedicated appointment with you, I expect dedicated time with you. Our 60-minute appointment was closer to 40-minutes of actual kitchen cabinet design time. We ended up leaving at 5pm with nothing to show. I would recommend the other big box store if you are looking for kitchen cabinets - I had wonderful service and was given the time and space to ask questions and be shown different options. Would not recommend the Lowes in South Anchorage for kitchen remodel projects or design. read more

Cashier at the self checkout was incredibly creepy asking if we are ready for our daughter to start dating. She's ten months old. Incredibly creepy and kept trying to have a conversation about my daughter and it made me very uncomfortable. read more

When I go to Lowe's it's usually for something small , like nails , or something big , like a washer . Of course there is always lots of in between stuff . Lowes's is Big and finding anything can be daunting . Sometimes the hardest thing to find is someone to help you . With that said when I do find someone they are always friendly and helpful . Most of the employees are very knowledgeable about the items in their department . Lowes is also a great place to explore . They have a little bit of everything . read more

I like Lowes over Home Depot. My mother-in-law has gotten us some really good deals for our new house we're building. She's getting her own master in the new house and she's 76. So we're taking care of her. We have 2 sets of washer and dryer hookups in the house so we always look for the sales and this time we got a bonus REBATES of up to $600. We bought a set of washers and dryers tonight that were on sale from $1,500 for $999 each. Kicker is mom has a military discount which gets an additional discount of 10% so SCORE! The difference between Home Depot and Lowes the don't honor the Military Discount on Online Orders you buy in store. Online is less at Home Depot. It's weird they may give you a credit for another time on a separate purchase but it's a headache. So I print off what we want, we go and Lowes orders it and applies the discount. Easy Peasy! read more

I am a regular at Lowes on Old Seward. I generally have good experiences and have learned to ask questions and not be offended when someone is having a difficult day. Generally speaking, most of the employees are helpful, knowledgeable, and trustworthy. I have had them recommend where to get something they do not carry or have, if I am in a hurry. I have repeatedly spoken to the manager about great service and when the team falls short (which is rare IMHO). I appreciate the prices, the availability of items, and the recommendations. I do many small projects in home and the team has helped me get what I need. I also can get them to provide professional services and have used their team extensively to remodel my home at some of the best prices around. I also like the commitment they have to their products and service. I am a Trust but Verify person and have found several untrustworthy contractors and go to Lowe's experts to check. These Lowe's employees generally give you the real deal which is verifiable online and as I comparison shop between other major retailors and local contractors. read more

Avoid this store for installing projects at your home. They are incapable of effectively ordering and putting together the materials for the project. The installation contractors are fine but the store is broken. The Lowe's computer system for these projects involves two systems that do not interface correctly. The result is a crabby, frustrated staff that do not have a tool to order and assemble the materials. They eventually just tell you what you want to hear out of frustration and leave you hanging. You personally will have to get the materials put together at the store and get them to your home. You will have to drive to the store repeatedly to communicate, they don't answer the phone reliably. It's not worth the trouble. Go elsewhere. Note that you pay everything entirely up front months in advance of the installation so there is zero recourse or incentive for Lowe's and their staff to lift a finger. read more

Beware ordering appliances- the delivery is a mess! They will either a- not call and show up at an inconvenient time (when I was walking out the door for work) b- promise to be there in thirty minutes and show up with the wrong appliance or the most fun which is c- text that they are coming and never show up three days in a row- I canceled plans Monday-Thursday and still nothing. Meanwhile I was living out of coolers. My landlord had a fridge in storage but figured this would be faster. These delivery people are so unprofessional. They previously installed my washer and dryer half assed and flooded the entire place - we had to redo the floors.. and then wait another week for an 8:30pm delivery...when they said it would be no later than 6. I guess we should just wait around all day..The previous person didn't even hook up the dryer it was just sitting there. Mind you, they broke one of our doors getting it into the house and messed up the carpet. The guys that finally delivered the washer and dryer were so nice and disappointed with our previous experience but it's all third party contractor delivery. Lowes should have more of a king fu grip on the fools they hire to control quality unless displeasing all their customers is in their mission statement now in 2022. Avoid at all costs. My sweet landlord would never leave a review like this but sorry lowes- I'm not as sweet, and you suck. read more

to be completely honest, I've had so many HORRIBLE experiences at this Lowe's that I never wanted to come back. i would cringe every time i stepped foot back in here getting what i needed for our reno. Today made up for all of that though. Tim, helped us during checkout and was so kind and helpful. He actually talked to me like a real person, which i can't say about any other employee I've encountered here. I'm incredibly grateful for that and look forward to returning now. Thanks Tim! You have no idea how your kindness and outgoing personality has changed my entire feeling for a corporation. If cloning humans becomes legal i would start with Tim. read more

S. Lowe's. I ordered 5 mid-size moving boxes on-line for curbside pickup. I got there on time, and waited & waited & waited & waited. Another car pulled into curbside parking next to me...he "just" waited & then boom someone was out with his things helping him load. I asked the store worker, I've been waiting & waiting & waiting & waiting & waiting again. The person was like sooo surprised 2 see me sitting there waiting & waiting & waiting & waiting....while I waited & waited some more; the person asked who I was 2 go back into the store so I could possibly be waiting & waiting & waiting & waiting it out longer. I decided all the waiting for 5 moving boxes that totalled about $7 was no longer worth the wait. The end. read more

Was not impressed with the curbside pick up, no one answered the phone. I called 3 times and it just kept looping the call. The curbside idea is handy and would have a higher review if Simone would answer and at least give an estimate on the wait. There was only one other car in the wait zone and all I ordered was one small item. I would have been better off going into the store. read more

This store is clean and well laid out. It seems to have a slightly larger selection of products than the other Lowe's in Anchorage. While they sometimes cost a little more than the competition-they do have slightly higher end finishings. I am a home-improvement junkie and I used to own rental properties on the other side of town - these two factors combined to ensure that I frequented all of the building supply stores enough to know where most things are well enough so that I can walk directly to the materials I need him most of the stores. read more

Lowe's Home Improvement - Hardware Stores Near Me - Anchorage, Alaska

It's lowes. They have their brands they carry that differ from the other guys in orange or where've you shop. Gotta shop several places online to decide where to buy. Something's here are a deal. Other things are price gouging. Meh read more

about ten years ago i picked out a decent washer dryer set to be delivered. upon delivery to my ups, i could see that the set was a much lesser set with less features. i objected to the movers but ended up accepting the set to not make the mover's feel as angry as i was. now, when i stupidly went again to lowes for another set, a salesperson finally came from the b and slowly mumbled his answer to my questions. he would always say I gotta check in back, but he would leave me alone for 15 minutes each of three times. sheesh. lowes is such a shame. read more

Very rude cashier. Denied my fathers military discount my Lowe's due to him being a disabled vet

Always great service! Ron, the manager was amazing today helping my wife and I. He went way out of his way. Thanks so much!

Sometimes I like to go to Lowe's just to clear my head. There is something about DIY that just soothes the soul. I love the mixture of home decor, home improvement and man goods. It makes it Lowe's a store that I can enjoy with my husband without either of us sighing wistfully in boredom. The workers are not always knowledgeable, but they are always kind & helpful. Plus they will deliver between stores for no extra charge. An easy 5 * for me! read more

I love that Lowes is a store where you can bring your dog inside with you. That being said, today I brought my dog with me while we were looking for attic insulation. I have a two year old red nose pitbull. He is extremely friendly but even so was harnessed and on a short leash like any dog in a public place should be. As we were walking down an aisle an employee decided it was her place to tell us how dangerous and unpredictable a pitbull can be while shaking her head at us. I understand the stereotype associated with my dog, but to be given a lecture from an employee of a dog "friendly" store is really uncalled for. I've taken him into Home Depot many times and the employees have nothing but love for him. If you're going to be a pet friendly place employees should also be pet friendly, or if you don't have anything nice to say please don't say anything at all. read more

Lowe's Home Improvement - My super "dangerous" pitbull. Toby. - Hardware Stores Near Me - Anchorage, Alaska

Wow, this Lowe's is pretty awesome. I find that this location has slightly more variety than the one on Muldoon. Even still, they are both pretty similar and you can usually find anything you need for a home project. Lots of kudos to the gentleman in the doors section. We received great customer service and he was able to make recommendations and give us all the information we needed to get our project started. A big thanks! read more

This is a nice lowes. They have been very helpful for our memodel. A little cheaper on most stuff than Home Depot. read more

Lowe's Home Improvement - Hardware Stores Near Me - Anchorage, Alaska

I have had some frustrating experiences trying to get help at this store, but have also had a few good experiences. Tonight I was very frustrated because my dishwasher started leaking and I went to find out if they had a part for it as I purchased it from them and it was a high priced dishwasher, too. I waited for 10 min. Before grabbing someone who worked there to find out if anyone was working in that department. I explained how long I'd been waiting for someone to show up he finally got someone who was extremely unhelpful. After not being able to tell me if they had the part I wanted, I decided to see what a new machine would cost. Seeing the machine had a 10 year warranty I ask what was covered. He didn't know and he let me know by his attitude that I was putting him out. He said he could look it up he supposed. By this time I was done and told him not to bother and left. The ladies in blinds were nice and much more helpful when I came a couple of weeks ago. Since they haven't been installed yet I may want to revisit my review if your installers do a good job. You really need to work on your customer service, especially in departments where you need knowledgeable people! read more

Claudia, Jennifer, and John were extremely helpful with everything we needed today. I appreciate the great service!

So this is a long story but let me start out with the fact that I've been shopping with Lowe's for 10+ years. In March my wife and I bought a fridge and hood range. It wasn't in stock and was told it was 6-8 weeks for it to be delivered and was also told that BOTH appliances could be installed. Was fine with the timeframe and understood that COVID was making it difficult to get appliances. After 8 weeks the fridge had not yet shown up so we called the store. Was told it WILL be in within the next couple weeks. So we waited and 2 weeks went by. No one called again so we called the store and was told the same thing. This went on 4 times. We were told a date it was going to arrive and it didn't arrive. So after the time I've spent waiting on the fridge I had to buy an entirely new $600 fridge because they refused to give us a loaner. Finally, the fridge and hood range arrived and the gentleman who was delivering it kindly let me know that they do not install hood ranges. So I shelled out an additional $450 for the installation. My wife finally went into the store to complain about our experience and talk to someone and that's when she met Eric, the assistant store manager. He and my wife discussed a discount or some kind of refund for the heartache this has caused both of us. And after about week he reached out to her and said he was giving her a discount and that he would text the receipt to her. He then refunded about 8% of the total cost and sent her a text. I called Eric displeased with the solution he came up with and he continued to belittle and patronize me saying that he sold the fridge and hood range at cost and that there's nothing that can be done past this point. He said and I quote "I appreciate the feedback and have a good day." And hung up on me and refuses to return my calls. He called and texted us from his personal line so none of that conversation has been recorded. I work in the sales industry and have never ran into such disregard and disrespect from a company. Lowe's has lost a customer for life and I will be sure to tell my friends and family not to shop there. This review will be posted on every page I can find. read more

Just had the worst experience at this Lowes. if you need help or are looking for assistance in the appliance department, do not shop here! If I could put negative stars for our experience, I would. The guy that we spoke to was irritated that we had questions about inventory. When we asked customer service to speak to the store manager they pointed to an empty office and said he should be over there somewhere, go look! Thank goodness we are lucky to have other places to take our business. Good bye South Anchorage Lowes! read more

I was told these guys cater more to women, yeah I don't think so. When I bought my appliances, there was no mention of me having to shut off and capping my gas line. I am a brand new home owner and stated this when I was talking to the guy. I also mentioned I was going from gas to electric. Well come time to install and they tell me they are not licensed to do such work and they will not install and leave my appliance as is .. Ok great...I had to pay $160 to my plumbing and heating guys for them to come out and do this for me. So I get my appliances delivered and my range apparently doesn't come with a chord. They said I needed to buy it separately. So out of just being so done with them, I tell them to just leave my new appliances as is and just haul away my old stove as promised and then I will deal with the chord later. The Next guy I talked to was fine, but I am so drained and out of patience that I will never set foot in the place again. The only reason I came here was because I had gotten a Lowes gift card from my job. If I had known that this would be one of the worst experiences of my life, I would have sold the gift card for cash and made my way over to Home Depot. read more

I placed an order on 7/31/2019 and I was promised that it would be coming in the following week. I called on Monday 8/5/2019 to check the status and they said that it had already come in and that I would have to wait until 8/19 to get the appliance delivered when Dan, who took my order knew it was urgent. When I said that I was unhappy that nobody called me or notified me, Carl stated that it's not his fault and there was nothing he could do. He said I should call their delivery people to see if I could move up the delivery. I asked him, "why I would I do that? Why couldn't he do that since it's his job?" He again, said it was not his fault. I told him that maybe I was going to take my business elsewhere because this was unacceptable. He simply brushed me off. I asked him why he did not want to work with me to try to get this resolved and he said it was because it was not his fault and that I threatened to cancel. I explained to him that good customer service people aim to make things right and I felt like he had no incentive to do right by me, the customer. He said he had never had any complaints so I asked for his manager to call me, which I doubt the message will be passed on. I will sure follow up though because I actually care about customer service and I need them to know how terrible the service you gave me was. Well Carl.. you got it. Here is your first complaint.... based upon my experience with you, this will not be your last. On a positive note... Dawn in customer service was extremely helpful in cancelling my order. Home Depot took care of me same day when I got off the phone with Carl. read more

I always have great customer service here. Every associate who isn't with a customer always asks if they can help me find something and take me to it. I also find their checkout system to be slightly faster than the orange store. read more

Came here with a prior call with Tudor store to purchase 60 gallon compressor. Last one and on display and everyone gave us a hard time about buying it from the employees to the manager. Shop time down is coming towards making this compressor cost twice the sticker price. read more

I'm a journeyman woodworker. I like much of what they have to offer, and their prices are fair to low. BUT: once you get away from the big-ticket items, you might as well call it "little China." Gloves made outside China: none. Bar clamps made outside China: none. Hammers made outside China: 2 (I bought one). Light bulbs, bathroom fixtures, fasteners: China, China, China. So I got my large items there (made in the US, Germany, and Mexico), but for everything else I'm looking at TruValue or Ace. read more

Not sure why I've waited so long to comment, but the Southside Lowe's has been great for my three-year, massive home reconstruction project. Typically great lumber pricing and quality. With the LAR card you get 5% off everything, sometimes 10%-and it makes it real easy to return items. The management is very responsive-will facilitate store to store material transfers and special orders. Special thanks to staff-Tom in tools, Lee in lighting, John just about everywhere, Mike in hardware, Carl in appliances, Sidney in bath/home, Kendra in blinds, the folks at the Pro counter, and Meagan, the colorful customer service rep who always seems to be there to assist when needed most. read more

Do not buy appliances there and expect them to deliver it on time or without it breaking first. We are 0/2 with this.

I order things for around the house online. Fixer-upper type items, light bulbs, window blinds, even toaster ovens & stuff like that. You can pay w your card & the items are waiting for you right where you walk in the door (@ customer service). Minus 1 star for a bit of a wait on blinds that I ordered & could see sitting in a locked cage are (which I liked how it was secure etc.). Picking up an order in the am..it was processed and ready for pickup in 20m on Sun Eve. That's cool...now I'll just swing by tmrw read more