Paul Vidales was excellent EA sales coordinator. He did a large sectional sofa and chair,…read moreintegrated all the fabrics and pillows by viewing our home before hand and during delivery. He is an expert interior designer with a world of knowledge and a great "eye". Couldn't be happier!

Nikea was an amazing salesperson who took the time to understand our family needs in replacing a…read morecouch, she was never pushy and her design expertise was amazing! We look forward to doing business with her in the future!!

This is our second mattress buying experience with Ortho Mattress and I highly recommend them…read more We didn't work with Thomas for the first one but had him for this second purchase. The first time we came here we bought a Cal King mattress for the master bedroom of the first home me and my husband bought together here in Orange County. Fast forward 4 years and we're buying a Full mattress for our guest room because we have our first baby due next month and need a comfy bed for our parents/nanny to stay! We were hoping they had a record from our previous visit. They unfortunately did not but Thomas was able to discern our exact same mattress choice from last time in about 3 questions. We even test laid down a couple to make sure but Thomas was spot on. He was super professional and very helpful and we loved getting another mattress from here because the quality is amazing and the price is fair. He also took the time to go over every aspect of the sale from the return policy and warranty to some fun facts about the business and competitors generally. We completed everything in about 30 minutes and are on the delivery schedule for tomorrow :)

We're super happy with our mattress. We have a split cal king adjustable mattress. We needed a…read morenew mattress cover. Steve was so helpful and luckily had it in stock. :)

I was in the market for a new mattress. Mine was sagging in the middle despite only being a few…read moreyears old. This time, I tried another store-Mattress Firm. The salesmen were extremely knowledgeable. They were very patient with all my questions, friendly and professional. A special shout out to Trev and Carl. I made numerous visits to try some other beds, the same ones as before and to ask some more questions. Each time they were friendly and patient with me. I think the bed I chose will last me many, many years; so, it was worth it. I had been sleeping badly on my previous mattress. I look forward to finally have a good and restful night's sleep again.

Long overdue revue! Trev is AMAZING! He helped me find an affordable base for my bed last year, and…read moreI returned this year for both a base and mattress for my parents! He's very kind, knowledgeable and I'd recommend him to anyone that is in need of a mattress! Thank You again Trev!

Just an incredible experience!…read more Thank you Dhillon, Jack & Jocelyn for taking care of us, with our 2 visits in determining our goal to purchase an affordable, uniquely styled couch for our 'Play Room'. Excellent Sales and Customer Service, Great Prices and the absolute 'eye candy' that exists in this store...and the furniture is affordable! We could have bought another 10 items easily...If your like my wife and I, we love cool designed items for your home and this is THE PLACE! * Just very grateful that a store like this exists, and again, the staff from the minute we walked in...Dhillon is a 100% the example every store should have...friendly, non-pushy and so helpful when we needed him! Super happy with our purchase and our beautiful green/blue couch; I'll add photos later. Cheers, Sean from CaExit.COM | Local & Out of State RELoCaTioN Broker - 714.721.3481 | I will be referring all my clients to this establishment! *SD is the best in The Oc 100%. Go Check them OUT!

We're doing a complete redo on our home office as well as kicking out our old kitchen table and…read morechairs. Frankly, when walking into this store I wanted to buy half of the items I saw...and still might! After a lot of hemming and hawing we picked out a new table, chairs and bookcase. They were set to be delivered in about a week, but after a few days at home doing some head scratching and more measuring we decided to axe the table and go with another we initially thought wouldn't fit. We worked with Santos who was very patient and helpful in changing our order (at no cost...there IS a 14 day return policy). Items were delivered and installed today in about 45 minutes. Just need the chairs to get here in a couple weeks and we're good to go. That is, until I go back and plunk down some green for that living room chair I spent a lot of time in whilst the wife worked with Santos. Maybe I'm just a sucker for Scandinavian furniture but I really love this store.

If you're ready for a good mattress, this is the place to go. The service from every single…read moreemployee is very good. They have mattresses at a wide range of price points. Do yourself a favor, try them all out, enjoy the most comfortable sleep you've ever had. We live on a noisy road and the mattress is so comfortable I forget about the noise. Wild.

Truly stellar customer service. Working with Josh and Marcy was such a pleasure. They were…read moreextremely helpful and made the process easy and enjoyable. They couldn't have been more accommodating. I've already recommended them to friends.

Worst service, worst return policy because by the time you get the order it's already past the…read moreallotted time period to return. These recliners are so uncomfortable and no amount of breaking these in will help. The lady at the Tustin store told me to have my overweight friends break it in. ARE you kidding me!!!! That's the kind of service you get there. I even told the sales lady that we just did a rebuild of two houses on our property and will be buying most of the things there. She didn't care and the GM didn't care. This is a horrible company. So we're stuck with defective 8,000 dollar recliners. We gave them to goodwill. We purchased $150,000 of furniture from restoration hardware. Never happier and I'm still looking for some pieces that I'll also get at RH

The sale team at Arizona Leather are wonderful. This is our second sofa from them. Our first was…read morenine years ago and it still looks like new. They have great service AND great quality.

Joseph was such a help! We haven't bought a mattress in a while, and we were very overdue. He…read morehelped us try multiple mattresses with pillow combos. We stayed for a few hours and came out with something we are super happy with. This was such an easy experience!

Came into Sit and Sleep today looking for a guest room mattress. Joseph, the store manager, helped…read moreout from the start. Did a Bed Match scan, which was pretty cool to determine what type of mattress fits us. He was very helpful, answered all our questions without any sales pressure. We ended up getting a great deal for Presidents day.

Grand Ave Sofas and Mattresses is the kind of family-owned business you actually want to support…read more From the moment you walk in, you can feel that it's not some big corporate chain -- it's people who care about their customers and take pride in what they do. They were welcoming, patient, and really took the time to help find the right fit without any pressure. You can tell they value relationships over just making a sale. The quality of the furniture is solid, the prices are fair, and the whole experience felt honest and straightforward. Delivery was smooth and professional too. It's always good to see a local, family-run spot doing things the right way. Highly recommend supporting them.

Updated 06-26-2026: 1 month later... I still don't have what I ordered. I'm continuing to pursue…read morewith my credit card company to get a refund. I have gotten no response from the company. 1 star based on my experience so far. I ordered a custom sofa from Grand Ave Sofas & Mattresses / CoolSofa, on March 22, 2026. My proposal, order, and receipt state a 2-3 week lead time. The price and delivery time were exactly what I was looking for. As of May 15 2026, nearly 8 weeks later, I still have not received my sofa. I have followed up multiple times and have repeatedly been told it would be ready the next day, the next week, or that they were still waiting on, fabric,, inserts, cushions, or stitching. I also physically drove back to the store to get an update after repeated phone calls went unanswered. At the store, an employee told me their phone lines were down and they couldn't take calls on the company line. He gave me his cell phone number to contact him for updates. After several weeks of delays via text messages and repeated calls to check if the company line was working again, I physically drove to the store again. Upon arriving during normal business hours, I see employees in the store(including one who went out and back in the front door), but the door was locked and a sign was posted saying "Sorry we are closed today", and that they will be "back to normal hours" tomorrow. The sign listed a cell phone number to send text messages for status updates. No response to my text message, not even an acknowledgement of receipt. I understand delays can happen, especially with custom furniture, but the lack of a clear completion date after repeated follow-ups is not acceptable for a pre-paid order. I will update this review if the business completes the order or issues a refund.