In August 2021 we signed a contract with Lotz Custom Carpentry/Pro Edge Painting to repaint the outside of our house and the contract included complete caulk replacement and expected damaged wood replacement costs.
When work began in October Lotz Custom Carpentry "found" $6200 in additional damaged wood that was not detected during the estimate. As we were expecting a flawless job we agreed to the additional charges.
In the final inspection in December, during which the owner Brian Lotz attended, it was agreed that the caulking that was done on the entire house was far less than their usual quality and agreed final payment would not be made until they came back in the spring to complete the agreed upon work correctly.
Before they could return in the spring, sheets of paint started falling off the house. Some pieces that came off were the size of a dinner plate.
During the summer of 2022, after much back and forth, we were informed by Lotz Custom Carpentry that no repairs to their defective paint job would be completed until they received the final payment.
Considering the quality of the work to date we were not comfortable with making that agreement and expected either more than just repairs or a longer warranty considering the brand new paint application had not even lasted 3 months before starting to peel.
In August, we received a final letter from Lotz Custom Carpentry informing us they were walking away from the project and threatened legal action if we commented negatively about their work.
An incompetent job could have been repaired. But an incompetent company and incompetent owner has left us having been charged almost $20,000 in painting and carpentry and left us with a disaster that we are still dealing with to this day. read more