I ordered food and had to wait for my silverware after food was already put in front of me because they took away after appetizers. Food was good but after a large meal they told us we had to walk back to the other hotel to get our ID where our room key and rewards card was no sufficient . Manager was very short with us and was no willing to even look at our cards we had in our wallet . Lobster roll was fishy . Waitress was nice . read more

We really enjoyed this spot! Conveniently located inside of Resorts World casino, they offer delicious family style portions for a very reasonable price point. Service was good and the atmosphere was nice/upscale for a casino setting. Would definitely recommend! read more

Lotus - Pork Dumplings - Chinese Near Me - Monticello, New York

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Bought 2 dishes for take out. Food was not bad but they charged 20% tips just to pack it into a bag which would cost the same if I was dining in being served. read more

5/5 service and food. We loved our experience at Lotus. Such a cute restaurant in the middle of the chaos. Felt totally away from the hotel and casino. I ordered the lobster fried rice and my boyfriend got lo mein and dumplings. We absolutely recommend trying this place for yourself. Make sure to make a reservation. On weekends they are packed! We'll be back! read more

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Nice ambience and good service. The two servers were short staffed and did a great job getting to everyone in the crowded restaurant. Onto the meal. Wonton soup was nice I liked it, the steak Kew nice flavor but a lot of fatty pieces, the sticky fried ribs we were not a fan. They were salty and didn't have that nice rib sweet taste. read more

Lotus - Chinese Near Me - Monticello, New York

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A little pricey although some things are really expensive. Service was friendly but odd, it is zone coverage rather than having one person take care of you. Long delays to get issues resolved or get a drink. Not my favorite place. Food was high quality but just tasted average for a lot of money, read more

This place was pretty expensive but we ate good and were all stuffed! We had a table of 9 and the food came out relatively fast. The server was very polite. The calamari was really good along with a shrimp appetizer. We ate family style and that was the best decision. We ate shrimp fried rice, lobster fried rice and chicken fried rice, all of which were pretty good. We also ordered the Peking duck, Mongolian beef, lamb chops and lo mein, oh we also ordered shrimp pad Thai. We actually ended up sending that back because it was dry, and tasted like pasta with ketchup almost. They swapped it out without question for another Mongolian beef. Our bill came out to $444.44 for 4 adults and 5 kids. Family style is definitely the way to go here. The Peking duck and Mongolian beef were my favorites. The fried rice was pretty good, hoisin sauce and the spicy red sauce were also a hit! read more

We stayed in Kartrite and when my family was asking to have a nice dinner and don't like the food in Kartrite my wife looked up the internet and we ended here. I am not really familiar in hanging out in casinos maybe because I am not a good player. I prefer putting my money in other investements such as trading stocks, putting this aside... We had a reservation and when we arrived a bit 20 minutes early kinda funny the usher who greeted us when we arrived said we are a bit early and we can come back again in 20 minutes but then the usherette (must be higher ranking than him) contrasted this and told him there's available one and they proceeded on guiding us to the table. This is our first time to be here by the way. The ambiance has asian feel and that is what we expect. We were greeted by an asian waitress and we told her the food we would like to have. She was attentive and after 5 minutes the waiter gave us the water for the kids and the adult's green tea and seltzer. After another coulple of minutes he got back with our soup and maybe a good 10 minutes later the waiter has the rest of the food and set it on our table. The Lotus wonton soup is a bit salty but so good. The lo mein is a bit upscale compared to other chinese restaurant we have went to. It has a lot of onions but my son and daughter loved it... after setting aside the onions. The salt and pepper pork chop is good and I love the balance and enough crispiness of it. The Crystal Shrimp is good and together with the walnut it add some fanciness to it. So overall the food taste is good and the staffs are good as well. I already expected their price is a bit higher considering they are located in a casino. One thing is that when I got the bill I noticed that the geatuity was automatically added but when I got the final receipt for me to sign I noticed another gratuity line appeared again. Just my opinion, it seems like a double dipping of gratuity in here. I have seen this strategy in NY chinatown before. read more

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Food was cooked fresh. The service was great too answered all our questions we had as well.

If I could rate this place negative I would. The food is in no way fresh, it is at best Chinese buffet quality(and that is a stretch) The food is insanely fast coming out, we got our food before our drinks. This tells me it is most likely batched. The food was down right inedible, the chicken in my lo mein tasted like rubber. We will never be back. read more

We walked in to have a nice dinner. I wanted the crab fried rice and she said they were out of it. Okay, whatever. I opted for the vegetable Lo mein.My husband ordered the Chicken pad Thai. Well. 35 minutes later, Our food came and they brought his chicken pad Thai and vegetable fried rice. Ughh. She offered to have them make the right dish. But I don't want to wait another 30 minutes for something that was such a simple order in the first place. We are staying in the hotel, so no where to store it anyway. So frustrating! 2 items. Not hard to get it right. read more

Lotus - a menu on a plate with a drink - Chinese Near Me - Monticello, New York

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What a disappointment! We got take-out from Lotus today. It took almost 10 minutes standing at the bar (takeout area), asking for help, before the bartender could tear himself away from the woman that he was flirting with. We ordered Chicken Pad Thai, Shrimp Lo Mein, Seafood e-fu noodle, and vegetable spring rolls. We had totaled the charge in our head and we were really surprised when we were told that it was $18 more than our total. OK, we thought our math was off. Nope-- it was the automatic 20% gratuity that was added, which the bartender/order taker didn't bother to mention. This brought our bill to $110. The food was EXTREMELY bland. Not one bit of flavor and the 3 main dishes tasted and looked exactly the same! We've eaten at Lotus before and the food was incredible. I don't know if the takeout food is somehow different, or if the chef is different, but whatever it is, based on tonight's meal we have no plans to go back (as if the rude bartender wasn't enough to turn us off completely). I would NOT recommend Lotus. Go to the "diner" just across the hall for a much better meal (and without the automatic 20% tip). read more

Like all Asian fusion restaurants are the variety is ok but food is very salty. Not very authentic. Hit or miss on the dishes. Shrimp Pad Thai was good. HoFun was salty, crispy walnut prawn but was good served over bland almost raw broccoli. Calamari was nice n crispy, honey spare ribs were chewy. Service was ok. The lamb had a strange cumin flavor. read more

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Never had a bad meal at Lotus although the service is a little slow, the food makes up for it. I'm so happy we finally have a sit down Chinese restaurant and the duck is amazing. read more

The pad tai was excellent! The service was great! And the ambiance is beautiful! Nice dim lighting, comfortable surroundings.

My husband and I were going to order while sitting at the bar. We ordered our drinks first while still looking at the menu. The bartender went to put something down, and accidentally knocked a glass on the floor. Instead of picking up the glass and placing it in the area to be washed. She placed it back in line with the other clean glasses. Absolutely disgusting! Her co-worker (a waiter) saw it happen and didn't say anything. We immediately paid our bill, and left to find somewhere else to eat. I really hope this is not the standard in the kitchen. I was here to do a review of the hotel, and so far, I'm not impressed!! read more

Maria was our server last night , she was very professional , attentive. We enjoyed our meal . I would recommend this restaurant if your in resorts world casino catskills. read more

Lotus - Desert menus - Chinese Near Me - Monticello, New York

The food taste pretty good. My favorite is the honey ribs from the appetizer & the pad Thai. This is basically Asian Fushion. Different regions of China & Thailand. read more

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This was supposed to be the highlight of my day in the casino but it ends up it was just a poor choice. I ordered quite a bit as I usually do to sample the menu so today I ordered the wonton soup, crab meat soup, chicken pad thai and braised scallops. The soup came out in a 'bowl' the size of coffee cup, I was like oh brother but then I tasted it and I was like Wow... the wontons were very good! It had scallops and all the regular items from there. I was impressed. That goes for the crab meat soup too.... but it was short lived. My Pad Thai sucked. It was bland and dead. The chicken was done cooking probably yesterday. I threw some hot chili sauce on it to give it CPR but it still flatlined... the braised scallops were good though overcooked... and the sauce was overdone.... as in not fresh. A very disappointing time and just over $100 wasted. BTW.... when you add a 20% gratuity for me when it's just me and not some huge group or special gathering, you lose my business FOREVER. I will not return with the exception of going to the Cellaio Steakhouse... the aged beef in the window is like crack to me.... read more

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Absolutely delicious the food was delicious the drink was delicious the food was very fresh the waiter was very good very attentive manager was absolutely pleasant on the money with service very clean and efficient marria our waitress was very good very friendly. And I will definitely be coming back with out a question .. thank you loutus staff it was fun read more

Lotus - Chinese Near Me - Monticello, New York

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This restaurant is located in the Resorts World Catskills casino and surely does not disappoint! I went to the casino with my family for the first time yesterday and was in the mood for some authentic Chinese food. I looked at the menu and saw it was on the pricier side and wanted to give it a try. The interior is gorgeous - dim, dark and red. Very high end looking and just overall great ambiance. We were sat down at a round table that was private and comfortable. Our server was a sweet woman that was friendly and provided prompt service. We ordered the lobster egg roll appetizer, pan fried noodles with seafood and crispy honey walnut cream prawns. The appetizer was delicious- lots of fresh shucked lobster and sautéed cabbage fried to a perfect, non greasy crisp. It was served with a sweet duck sauce. I also asked for some hot sauce which was sriracha brand sambal chili garlic seed paste - spicy and delicious! The pan fried noodles with seafood was incredible! It came with fresh steamed Chinese broccoli, lots of cuttlefish, shrimp, scallops, and flounder over a bed of crispy egg noodles and white sauce. The seasoning was so on point - not too salty and very rich and savory tasting. The seafood was unbelievably fresh. So tender and perfectly cooked. The crispy honey walnut prawn was delicious as well. The shrimp was fried to a crispy shell and enveloped in a creamy, sweet mayo based sauce and served with steamed broccoli and glazed honey walnuts. I wish I got dessert but I was too full! read more

Lotus - Left- pan fried egg noodles with seafood. Back left - honey walnut cream prawns. Right - lobster egg rolls. - Chinese Near Me - Monticello, New York

For Chinese food no better than what you can get at a corner hole in the wall, this place is ridiculously over priced. The food was good but not great. Paying $12 for a bowl of wonton soup is robbery. The bowl is smaller than I've ever seen with barely any broth. $12 at the hole in the wall would get you a quart and more of better tasting soup. This was tiny. Chicken lo mein was ok but more than a token couple of pieces of chicken would have been nice. If you're at this resort craving Chinese, try to pick some up in town and get a better meal for a tiny price in comparison. Play the slots. At least then you have a chance of getting some value. read more

This place is an absolute disaster and if it weren't in Resorts World, it would already be out of business. The entire meal was flavorless. The main course (seared beef) was also flavorless and was like chewing gum. My wife and I hated our dinner here. We had a good time laughing about how bad it was - it was almost comical. We also have a good sense of humor. You can get better food at even the most mediocre of local takeout restaurants. This place is just not good. I can't stress enough how bad it was. They masquerade as fine dining but like I said, it is nothing more than takeout food in disguise. The chef should be ashamed of himself. We would not come back here if the meal was free. The only bright side is that the staff was fairly pleasant. But the food, my God, it's bad. Even if it's free, go anywhere else on the property. read more

For them to advertise as an upscale fine dining experience is a total lie. Yes the ambience is nice but the tables are on top of each other. This was the worst experience I've ever had. We had reservations for 7:30 we come at 7:30 the hostess says they're clearing up the table will be ready in just a moment. Well 30 minutes later we're still waiting and we've asked the hostess a few times what's going on and she just had a nasty attitude and said they're still getting it ready. We finally get seated and have to wait another 20 minutes just to get some water, how ridiculous !!! To get someone's attention for something is non existent and the service is non existent. For appetizers we got the wonton soup and the garlic ribs, it was a complete disaster. The garlic ribs had absolutely no meat on it it was all fried breading and just fat, absolutely not appetizing we asked them to take it back and they gave us a problem about taking it back. The wonton soup had a weird taste to it and did not even look or taste like wonton soup. For entrée we ordered the orange chicken, pad Thai, and chicken lomein. I asked if instead of white rice I can substitute it for fried rice and I will pay for the extra and they said no you will have to get the entree fried rice which was $20..... whatever I'm good no thank you. The orange chicken came out cold, the lomein chicken was so rubbery it was not edible. The pad Thai was okay nothing special. The portions are big but the food overall was absolutely disgusting and extremely overpriced. I will never come back here again what a waste !!! Horrible service horrible food horrible experience. read more

Appetizers were good. Main courses not so much. Very expensive. Waitress was nice and attentive. Would not return.

How would I describe Lotus if someone asked? "Very expensive Asian food with a limited menu." The shrimp (the menu described them as "prawns," but they were just regular shrimp) curry was good. The tofu dish was supposed to be spicy. We ordered it extra spicy. It was not. The pork was tasty. White or brown rice was delivered only if ordered. There was just nothing special about this place that would make me want to go back. read more

Save your money. Frequented this restaurant when they first opened and food was very good. It is really bad and very overpriced these days. Lamb chops tasted as if they opened a salt and pepper container and just poured it over the chops. The noodle dishes were tasteless. The calamari appetizer was unedible. read more

This restaurant is off the charts wonderful. If you want to taste real Chinese food, not Americanized food, this is the place to go. This is true Chinese fine dining at its best. The menu is split into two sides, one side is more Americanized, but again, it is not what you will get at a typical American Chinese restaurant. I have to give five stars to the flavors and authenticity of this restaurant. I also want to give a special shout out to Matthew who explained the menu in great detail to us and was very helpful in making our choices. We went last night and we are coming back again today. Open your mind and come and try this place out. It will change everything you ever though you knew about Chinese food. There is a fair share of very ignorant reviews about this place. First of all, it's fine dining - not fast food. If you want fast food, go to Burger King. Secondly, it is authentic. If you don't want authentic food, go to any other Chinese restaurant the food might be there good too. read more

Absolutely TERRIBLE! We go out drinks 25 minutes after we were seated. We waited over an hour to get our apps and for 19 dollars I expected more thank 5 calamari rings. The server never refilled our drinks after being to our table 3 times and had to ask her to do so. Awful! Never again! I will go out to eat before I ever eat in this casino again! read more

Lotus - Still waiting for drinks and food an hour and 30 minutes in! - Chinese Near Me - Monticello, New York

This restaurant should be out of business immediately if they don't change their chef. Please don't waste your money and time on overpriced garbage. It's Chinese New Year today, so my husband and I made reservation for both today and tomorrow to eat dinner here at Lotus - a Chinese restaurant. I wish i had the so many bad reviews here to better inform my decision. After spending $118, we both were thoroughly disappointed and decided to cancel tomorrow's reservation immediate. The tiny bowl of Wonton soup is $13 now and it turned out to be the only dish that's actually worth the money a little bit. For the main courses, we ordered Fried Mapo Tofu, Sichuan Pepper Beef (steak), and baby Bai Choy. They came up to the table all at once, but didn't even smell good. Tofu is a bit sweet instead of spicy and flavorful, beef is cooked more like a Fast Food Chinese chain store take out, with big chunks of green pepper, big slices of onion which took big part of the bowl and left little space for beef. Even with the meager amount of beef, their cut is uneven and mostly thick and chewy. Bai Choy was OK. The waitress was very good though, and was apologetic when she saw that we didn't like the food at all. What's more nightmare is talking to the Chef. The GM said she's from Taiwan. She came out asking us what's wrong. While my husband and I started explaining, she kept interrupting us and repeated loudly, "what's wrong? what's wrong? How can I improve if you don't tell me what's wrong?" We stopped the conversation right there. We didn't appreciate her argumentative tone. She walked away immediately without any apology. Happy Chinese New Year. Three dishes and one soup, plus 2 Qingdao Beers, altogether $100. We saw the bill was $118, wow - it's because they already put in 18% gratuity without even informing or asking the customers. Please beware and remember to read your bill carefully. We left most of the food on the table, not interested boxing it and taking it away. and we immediately cancelled tomorrow's reservation. Please don't waste your time and money in Lotus for Chinese food at the Catskill Resort World. Find another place if you can. Cindy & John 02/12/2021 read more

This experience was something that was very disappointing. The atmosphere was enjoyable which gave me high hopes but when looking at the food options, I was not warned that certain options were not available. I then struggled finding something that met my dietary needs. When I wanted a compensation because the option I chose was only chicken and vegetable they made my experience stressful. Although they gave me the fried rice on the house I didn't enjoy my food. I personally wouldn't go back to this restaurant because although I had a hard time finding something to eat-- my friends had their own opinions on the taste of the food. Thank you, next. read more

Nice tablecloth's and waiter service excellent. The wait time between the appetizers and main course was too long. However, the food was worth the wait but not worth the price. read more

Came with a group of 19. Food was almost edible. Lobster rolls very dry, ribs were all bone, dumplings were good. Lemon Chicken was mushy, Four people ordered it and no one ate more than half of order. The amount of food left over was sad and it was no due to the portions being large. Service was overwhelmed, as one would expect during Covid. For what they charge, they should be embarrassed. read more

Awful!! If I could 0 stars I would. Cold food, rubbery chicken, I swear it was microwaved old food. Disgusting. The audacity for this pathetic menu selection and beyond overpriced garbage. read more

I'm really rooting for the casino to succeed, but the restaurants still have kinks to work out, even after a year+ of being open. I've had multiple problems at two of their restaurants in recent months, most recently yesterday at Lotus, their Chinese food restaurant. We were seated at the bar for dinner right away, since we didn't have a reservation (we thought we got lucky!). But alas the food took over a half hour to arrive, and then everything came at once, including appetizers (some of which was cold, even though it was supposed to be hot). We were lucky - our food eventually arrived - but the people seated next to us were not so fortunate. After waiting and waiting, the bartender told them there was a glitch with the computer system and their order never made it to the kitchen. Very bush league. Surely they can do better. The success of this project is too important for the region, hence my negative review with the hope that management will fix things. They seemed understaffed, so perhaps that's why they still have so many kinks. That said, the staff seemed to work well together. Here's hoping for a better experience next time, if there is a next time. As for the food, it's ok but nothing special. It served a purpose - I wasn't hungry after eating there - but if you're looking for a really good meal, this isn't the place. I've had better luck with Cellaio, their steakhouse (I'd give that restaurant 4 out of 5 stars). read more

We had an amazing dinner at Lotus. The waitstaff was friendly and attentive. We have many allergies and special diets and they we knowledgeable about all of the ingredients. The dumplings and rib appetizers were excellent and the braised scallop dish was ridiculously good! read more

The stars are for the food !!! Not the service. The service is not bad , its just all over the place , went in on a Monday night 8:00 not crowded at all . We seated quickly and asked for drinks quick too . We ordered our apps which were delicious, except our dumplings were ice cold.. we sent them back . We weren't even finished with our apps and the main course came out , we had to ask for new plates, and 1 dish was missing ... Than dumplings came out , still other dish missing. We had to ask where it was , the server should have knw we didn't recv.. about 5 mins later she returned said they working on it ... But we can cxl .. we all knw what that means ... it was forgotten ... The food was very very good.. but poor service and no one even came over and offered a drink or desert was an insult.... Not sure will be returning read more

We spent two days at Resorts World Catskill and thank goodness we decided to eat the 2nd day at Lotus. Very comfortable, friendly and service was excellent. The drink and food was delicious and we even came away with leftovers for another dinner. I cannot fathom what could have been going on the days anyone posted a negative review. Other than the one restaurant in Resorts World that was not open, this was by far the best food! Yes, a bit pricey, but what in a casino is not? read more

Great lychee martini and the Peking duck was excellent!! Yum!! Brand new and the menu is inviting- had a hankering for Peking duck and it did not disappoint! read more

My husband and I were looking forward to dinner on Sunday night at Lotus. The front desk recommended it as an upscale restaurant. We both ordered the Korean Short Ribs and were extremely disappointed. The meat was tough and chewy and most of it was not edible. We notified our waiter and asked him to let the chef and manager know. He went to the back and when he returned he apologized and didn't offer to bring us something else. While the atmosphere was pleasant and the other food we ate was good, the customer service was disappointing. read more