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    Lotus Express

    4.4 (8 reviews)
    Open • 11:00 am - 8:00 pm

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    27 days ago

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    10 months ago

    Girard Lotus Express is hands down the best in the area, even if I have to drive over there! It's really not that far!

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    2 years ago

    Always satisfied and always full, they outdo themselves with great service and great food

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    Lotus Express - If this is chicken fried rice then I'm in Dallas Cowboys Cheerleader! I hope you get my meaning.

    Lotus Express

    3.6(34 reviews)
    10.5 mi
    •$

    To begin with I went through the drive-thru, I asked many questions about the food and how I could…read moreorder it and what I could order as a combination and the responses were not legible, the menu for the drive-thru was totally unlegible you can't see the prices I have the menu is not even on there so the person that was working the window she was nice however not very informative and she did not take the order down right because the order I received was totally incorrect. The woman at the window it was the end of her shift and like I said she did not put my order in correctly so I had ordered spicy Mongolian beef I got plain Mongolian beef I ordered Chicken Fried rice, I got rice that looked like it had been burnt on the grill no little vegetables like peas and carrots or green onions in it I didn't see any eggs in it it looked like they took some chopped up chicken put some plain rice on the grill and it turned it brown that's what I got for chicken fried rice it's the worst I've ever had in any Chinese restaurant that I have ever been to. And as far as the Mongolian beef order went he got a bunch of rice it was supposed to be fried rice with his spicy Mongolian beef which as I stated previously was not spicy at all his rice was clumped together with chunks of plain white rice in it apparently they don't know what stir fried rice is. For $20 it was not worth $5 and then when I called to make a complaint about the food they told me that I had to bring all the food back in there to them and they could give me an order of Mongolian beef with a cup of spicy sauce to go on it. And they could replace the order with more fresh food. If the first order of food wasn't any good why, would I want to eat another order of your food? Customer service as far as getting a refund or resolving the issue was not there the little girl working at the counter had to go back and be the go between between me and the manager why could I not speak to the manager? I will never ever ever eat at Lotus Express again, and I will tell everyone that I know not to eat there. And as some people may know word of mouth about a restaurant food will make you or break you so that I hope that this post goes really wide and then I'm going to put pictures on here of the crappy food that they gave us. Do not eat at this Chinese restaurant that is my review. So you want to know what could improve? You can improve the management you can improve the food and you can improve the customer service mainly the food and how they handle complaints from customers. In my lifetime as I was in food management business for 30 years the customers always right because the customer is who pay your bills.

    The food is really good but I am no longer going to eat here. The food melts the styrofoam plate so…read morebad and they refuse to plate my food in my own container because of "contamination" Let's be real here The food is completely contaminated with melted styrofoam, how is that safe for consumption? Make it make sense So until they get rid of the styrofoam I'm not going back

    Photos
    Lotus Express - General Chicken with Fried Rice and Crab Rangoon

    General Chicken with Fried Rice and Crab Rangoon

    Lotus Express - Fried pot stickers with dipping sauce.

    Fried pot stickers with dipping sauce.

    Lotus Express - Where truck crashed

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    Where truck crashed

    Lotus Express - chinese - Updated September 2026

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