This review is for Lorene Nails, next to Plum Market. The service is poor, the people are rude, and their products are sub par. If you question what they are doing, they become even more impolite. This was my first time going, and I have zero desire to return. Save your time and money, you can get much better service in other places in Ann Arbor read more

I had a terrible experience here. No one greets you at the door and I sat in a pedicure chair for 40 minutes before someone was available. My pedicurist apologized but then was pretty rude and made a couple inappropriate comments. I won't be back. read more

Never coming back here. It was SO gross. There is duct tape all over the entrance area, dirt and dust everywhere, I used the bathroom before my pedicure and it was a nightmare. I just wanted to leave. I can give myself a better pedicure than what they gave me. They did an awful manicure- they made me do it at the pedicure station and made me bring both hands to one side and lift them up which was not relaxing and they just wanted me out the door. If you go there, check out the nail drying station. I didn't even dare set my hands on the shelf it was SO filthy! I should have taken a photo. I will never go here again! read more

The nail technician ripped off part of my toenail 3 years ago, saying it was an ingrown toenail. It wasn't; I'd been getting regular pedicures for 7 years and had never gotten an ingrown or had any pain/problems with my toenails. I bled and limped for days. The unfortunate result is that BECAUSE she ripped my toenail so short, now it does get ingrown and it's incredibly painful. I deeply regret ever going there read more

Finally, a place that actually honors their appointment times!!! I've been to too many bad places in Ann Arbor. Went in for the first time today and was really surprised at how nicely it was decorated. Very classy, young, and fun. A good amount of colors to choose from, and tons of space for manis and pedis. Prices are average on the market. Will probably start going here often once the construction died down. read more

I came to Diva Nail Salon and received poor quality and service. I waited for 1 hour although I came with an appointment. My technician was very rude and rushed my service. My nails were left jagged, not evenly painted, and with brush strokes very visible. (I asked for shellac FYI) Although I told my technician from early on about this he told me not to worry and by the end he said sorry but that he did not have time to finish the job. The only positives are that the space is big (although there are usually a few technicians working at a time adding to a longer waiting time and rushed service) and they give a student discount. read more

Don't go here, as you can do better in Ann Arbor. Made an appointment for manicures with a friend. We get there and service was friendly enough, but the actual manicures were not worth the money. Problems: 1.The tips of my nails were still rough after being filed (leading to chipping the very next day) 2. I asked for my nails to be trimmed so they would be even with each other. Left hand nails were all trimmed down noticeably shorter than my right hand, which just looked ridiculous. 3. Asked for nails to be filed in oval shapes, some were ovals and some were square. 4. Polish wasn't "locked in" by being painted on the very edges of the nails (usually you just need to brush it along the edge of the nail after you smooth it from filing and this sets polish for a long time) which also led to chipping very early. 5. Whenever I asked that certain things be done or not be done, I never could tell if they cared, and judging from how this manicure turned out, it sure doesn't seem like it. 6. Manicure was done even though there was little bits of cotton still clinging to the edges of my nails, a surefire sign that a) the edges needed to be filed better, and b) not enough attention was being paid to the prep part of the manicure. Save yourself the experience and just go to Natural Nails on Washtenaw. read more

I had basic manicure done this past week-end. The young women who did my nails was not very friendly and gave me the impression that she would rather be doing almost anything else. My nails were done very poorly, for example, in terms of shaping them and the polish was put on very unevenly. It looked very amateur, and I am not sure but probably could have done a better job myself. I would never go back. read more

I absolutely LOVE this spa. Not only is the environment itself beautiful but the employees are very kind and talented. I have been getting my nails done for about ten years. I moved to Ann Arbor this passed spring and tried out at least 10 places. Ever since I went here this is where I go every other week. I have gotton gels, manicures, pedicures, eyes brows and bikini wax done here. And I am very pleased with each service. Just being there makes me feel fancy :) make sure you ca ahead and make an appointment, they can get busy. Once I forgot to set an appointment and waited an hour, but it was totally worth it. Just made today's appointment. Can't wait. read more

Awesome service plenty of space. Can't compare to the place I go in jersey but this is perfect replacement. I got a French manicure and pedicure and I loved their method of painting on white and then wiping away the excess rather than using a teeny tiny brush to apply a thick line. It made it easy to choose my line thickness preference. I also got a bikini wax and not gonna lie it hurt like hell but the lady was very quick as well as thorough. I will definitely be back here soon. read more

Lorene Nails and Spa - Nail area - Nail Salons Near Me - Ann Arbor, Michigan

I love this place! Ran in one day needing a super quick polish change and they immediately accommodated me, asked what part of the manicure I wanted included, and got me in and out in 30 min with a fantastic manicure. Their pricing is reasonable and their space is beautiful - I would strong recommend read more

INSANE wait time, terrible manicure and pedicure job, and the guy that was working on my friend's nails argued with her when she asked him not to file the top of her nails because her nails are very brittle and thin from getting shellac so much. It looks great..but kind of like a wearhouse or production line. Never again. read more

Worst nail saloon in Ann Arbor! Way overpriced- terrible service and quality. Spare your time and money!

If I can give a minus review, I would! I think this is the WORST nail salon I have been to. My manicurist was this lady who wore guy's clothes. She was beyond rude. At first, she recommended me to switch the color of nail polish that I chose. She said the color that she chose would look better. Ok, I agreed. But, when she applied it, the color didn't look good. I told her to switch to the original color that I chose. She was PISSED! She cursed in Vietnamnese and all the other employee laughed. The owner was there and didn't even care or apologize. After I paid for the service, the owner told me and the lady next to me to seat in the drying area to dry our nails. No one checked on us or make sure that our nail was done properly. The lady next to me was confused and decided to leave. When she left, no one even notice and none of the employee or the owner said thank you. read more

Great. Large and never have to wait. Use liners in foot baths and autoclaved instruments. Will keep coming back.

I worked in a salon for 25 years. Never have I ever treated or witnessed any of my co-workers treat clients the way these people treat their clients. They DO NOT care about anything but your cash or credit card. It's one size fits all and do not question the process. You don't like it? Too bad...NEXT! If you don't mind well below average service, and a manicure that chips or peels off in a day or 2, we'll this place is for you! As for the rest of us we'd get more satisfaction taking money out of the wallet and setting it on fire. Never again! Shame on them!!! read more

Worst gel mani I've had in years. I asked several times throughout the service for him to stop using the nail drill directly on my nails and he kept picking it up. Two of my cuticles were bleeding at the end and the mani chipped after 4 days... read more

I've been to their other location a few times but today I decided to try out their new location closer to my house and I'm glad I did! It's huge and gorgeous on the inside. I went around 3pm on a Monday and it was pretty empty but that meant I didn't have to wait at all :) The nail tech really took his time and did a PERFECT job on my shellac manicure. More people need to know about this location so it can stay open and we can avoid that awful Washtenaw traffic! read more

It's official: I adore the new Diva location (next to Plum Market) and I'm completely addicted to coming here! I hesitate to name Chi (also known as Selena) because she's already so popular, and sometimes my girlfriends and I even scuffle over who gets to have her do our nails. But I always see Chi every two weeks for a mani/pedi, and she has been taking care of me for almost two years now. She's fantastic - not only very professional and caring, but also thoughtful, kind and funny! She's gotten to know me better than I do when it comes to my nails - "Um...I don't think you are going to like that color in a few days" and she has always been right. What a great pampering escape that I always look forward to. read more

Great price and pleasant staff. Also, clean facility with great massage chairs :) Went for a mani pedi. It was the salon experience I needed to start the week. read more

Not a good experience. Pedicure was rushed and end result looks sloppy. Manicure was done while sitting in the pedicure chair and was VERY rushed because salon got busy. Cuticles weren't pushed back and trimmed properly. I didn't want polish on but price was the same. Wouldn't have minded if the quality of the manicure was what it should have been. This salon is in a good location for me but won't be back. read more

I love Diva nails. I have always had excellent service and I find the staff to be friendly. They always ask me about my kids which is sweet and remember my they remember my personal preferences. I go there for manis, pedis and for my eyebrows and upper lip waxes. I've never had a problem. Selena does a great job as does Vicky and Frank. Highly recommend. read more

Lorene Nails and Spa - Lovely French manicure - Nail Salons Near Me - Ann Arbor, Michigan

I tried out Diva Nail Salon for a pedicure and I would say it's ok, but not great. I went at around 4:30 on a Saturday and it was fairly busy. There doesn't seem to be any type of receptionist or anyone to tell you what to do when you come in. After a minute a man who was working asked what I wanted and told me to go sit in the back room when I said I wanted a pedicure. I waited about 25 minutes for someone to be available to do the pedicure, which wasn't terrible for a walk in. The quality of the pedicure was not the best. There was very little if any dry skin removed from my feet and there are smudges of polish on the skin around my toe nails. Some nails are also jagged and don't seem to be filed well. As soon as the man finished painting my nails he picked up my shoes and bag and started walking over to the desk where you pay. Everyone else who had a pedicure done before me had been able to sit for a while to let their nails dry, so I'm not sure why the guy picked up my stuff and shooed me out, but I felt very rushed. read more

Literally love this place. Amazing shellac every time and awesome prices for AA. The only nail salon I will go to!

I can only attest to their pedicures but after bouncing around Ann Arbor I only go here now. I will occasionally go to the one as washtenaw but they are usually busier so I prefer the maple road location. They are always quick to get started, very clean and give a good scrub/massage. read more

What a disappointment! First let me say my nails turned out great but this was only after some serious conversation took place. Me and two other women walked into the salon. We were not together. I requested a pedi and a full set. I was directed to a chair and water was started. The two women that came in at the same time were asked what kind of of pedicure they wanted and they were also offered a glass of wine or bottle of water. I was offered NOTHING! When the Tech came to start my pedicure she just began with no question about what kind I wanted, which was deluxe. I stopped her and asked why I was not asked about the services I wanted nor if I wanted anything to drink. After much clarification and corrections I accepted the water and had services performed. Before leaving they took a whopping $5 off of my bill which was $112! I will never go there again read more

I really appreciate a nail salon that doesn't make me gag when I enter from all the polish and other chemicals. This place is spacious, prices reasonable and the people are very nice. read more

My daughter went there and the polish immediately chipped. She had to wait a long time for them to dry, the nail dryer directions weren't clear, and the manicurist wasn't happy about having to do her thumbs a second time. They also pinched her cuticles and caused her finger to bleed. She's not ever coming back. read more

They had a promotion online, and if you booked you got 50% off of any service. My mom booked an appointment for my sister to get a gel full set, and I booked an appointment to get the deluxe manicure that same day, but my appointment was later. We both paid on our credit cards prior to the appointments even starting. When I got to my appointment the owner said that my sister did not pay for her appointment ( which it was, we even have receipts to prove) so not thinking anything of it, I just went ahead and paid what he said she didn't pay. Went home and found out that my mom was already charged $30 for my sister's appointment, my sister tipped, and I had just given him another $10 towards my sisters appointment. Terrible business. $40 for a an appointment that was supposed to be half off? Not to mention, my appoint started at 2:30, I arrived 10 minutes early, and I didn't get in a chair until 2:45. KT is the only person that I would come back here to see. read more

Went there today for their grand opening with 30% off all services! I received a shellac manicure. My tech was really nice. He also did three layers of shellac (most places only do two). So glad they opened another location on my side of town! I'll definitely be going again. read more

Love this place! I've tried others in the area and always end up coming back. Their pink and white nails are gorgeous! They're also up to date on many of the nail trends (ombré, chrome, etc.) unlike other salons in the area. I disagree with many of the other reviews. I've never had to wait long without an appointment. However I'd recommend making one if you're able. If you come during peak hours without an appointment then that's your own fault if you have to wait. Make an appointment sillies! Lol! read more

They rushed it, never properly dried the nails, didn't put enough coats so you could see through the botchy polish, cut my daughter's finger, left a fingerprint in the polish along with several other nicks, "fixed" them by making them worse, charged extra for matte that wasn't actually matte. When I paid with $40 gift certificate for amount of $33, insisted I pay an extra $7 in cash more for his tip! THE WORST NAIL SALON EVER!!!!! And to top it off when I asked to speak to someone about it, they told me to wait 10 minutes!!!! read more

Been in here a few times, and never had a good experience. Today I went in to get one acrylic nail fixed. The staff was slow to help me, when they did I told her i wanted a new nail and not the old one fixed, she then got frustrated and was extremely rude. Will never go back read more

The salon is absolutely beautiful in terms of decor. However, I went there with my mother on my birthday and personally had a decent experience - until I realized what they had done with my nails. Let's start by saying this, the salon was completely empty when we came in. We picked out our polish and sat down at the same time. My mothers manicure was finished more than 10 minutes before mine... The woman doing her nails basically just rushed through the manicure. The man doing my nails was very precise in his work-- but maybe too precise. He cut my cuticles way too much to the point that they started bleeding, and even then he did not stop. It is now two weeks later, and the area where he cut is yellow and painful to touch. I have never had this problem before, and I have been getting my nails done for 10+ years, including in various places like Michigan, Chicago, Arizona, and New York... I don't know if it's the technique or the equipment that were the problem, but it has created a ton of problems for my nails since visiting that place. The customer service was also pretty rude and dismissive... The only thing they have going for them is the beautiful decor. That's about it. read more

This place sucks!!!!!! Rude and my nails look like SHIT! It took me a minute to go inside from the first day but man Oh man......never again...ASSHOLES........NEVER GO THERE PEOPLE NEVER! read more

I've been going to the Maple Road location for a few months. I had good experiences up until I went to have a manicure on February 4. I had a nail technician (first name starts with an R) who gave me her name on a business card the previous time I was there (before Christmas), so I went back to her. She was very nice the first time she gave me a manicure, but the next time (in February) she barely spoke to me and acted as though she was in a big hurry, even though I made an appointment. I then went back on February 21 to have my shelac polish taken off. The guy, "Danny" -- I think that's his name -- who took my polish off, didn't greet me or give me the time of day. I asked him a question when he was taking my polish off, but he didn't answer me. After he took my polish off, all he said was "You can go wash your hands now". Didn't say anything else -- not good bye or have a nice day -- just basically shooed me away. Because of these two experiences, especially having to deal with the rudeness of this boy who took my polish off, I'm considering taking my business elsewhere. Sad because I thought I found the nail salon I would be going to for a long time. read more

The only person who does a good job is the owner. My girlfriends and I went here frequently until one of the techs clipped my friend's cuticle until she bled; and today (what I assume is) a new tech cut my finger by being sloppy with the file, made my nails WAY too short and left polish all over my skin. Save your nails. Find somewhere else to go. read more

This place is TERRIBLE. Every time I've come here my shellac mani (which I get often) starts peeling off within the first week. Every. single. time. Additionally, staff is rude and seems super annoyed by your business. The last time I was there, the nail tech literally rushed through my mani, didn't say a word and basically just shoo-ed me off when he was finished. Avoid at all costs. read more

They were very busy and a bit expensive. My nails were chipping 10 minuets after I got home

Two of us walked in no appt for manicure. Said they would be right with us. Waited almost 45 minutes and completely ignored us until I said something. Then only one tech did my nails while my friend sat there. Then when he was finished he walked away and someone came over 10 minutes later to do hers and then didn't do a hand massage or the hot stone which I got. Very disappointed and won't go back. read more