I was initially pleased to find Kimmy Nails because the technician seemed skilled, but my shellac…read moreservice on October 25, 2025 quickly turned into a very frustrating experience.
Within just 2-3 days, my nails began peeling and chipping, and I had to return multiple times on October 31, November 1, November 4, and November 8, 2025 for the same issue. Each visit, the nails were sanded down and reapplied, but the problem kept recurring, leaving my natural nails damaged and weak.
When I shared my concerns, the manager claimed they had done "enough free repairs," as though repeatedly fixing the same failed service was a favor. Instead of acknowledging a possible issue with the product or application, he blamed my nails, twisted my
words, and even used intimidating language, saying they would no longer fix them after November 8.
I politely requested a refund, but was told the service was "already done." I then suggested store credit explaining that I could return once my nails healed to fairly test whether the issue was really my nails or the product but he refused that as well.
To make matters worse, other customers mocked and criticized me, even though some admitted it was unusual for shellac to chip so quickly. My issue was never with the technician's skill, but with the quality of the product and the manager's unprofessional
handling of the situation.
While the technicians themselves are talented, the management lacks professionalism, accountability, and customer respect. No client should be dismissed or belittled for raising legitimate concerns or seeking fair treatment.