I spoke with BH and they explained the rational for not using the factory supplied trailer wiring…read moreharness. Apparently in pre-2018 Sprinters, if a brake controller is not installed, the factory installed harness's converter is not powered and thus the harness does not function. Okay, that's a plausible response and this was unknown to me before they explained. I wish I had understood this at the time as I could have opted to use a simple 7 to 5 pin converter right at the plug to the trailer at a similar or less (?) cost to having them go to the labour and effort to access the taillight wiring. I also don't quite understand why simply powering the factory trailer harness without a brake controller if a 5 or 4 pin trailer connection is installed was not considered as this would have been a simple matter under the drivers seat. Regardless, I appreciate their explaining their rational but I would have done things a bit differently had I more information. Regarding the quality of the wiring work, it was a bit sloppy, and a short single conductor was spliced to lengthen with a different colour wire hidden under electrical tape. The harness was also routed into the interior of the van by breaking off the corner of an interior plastic vent cover behind the taillight and a hole drilled through the floor rather than route the harness out the bottom of the taillight and behind the exterior trim. Again, not terrible and still functional but in my opinion, there was a better way to do this. Finally, the factory harness was dangling under the the van and did not have a blanking plug or any protection to keep water, salt, muck out of the plug's terminals. Maybe this is how Mercedes delivers the van but it necessitated cutting off the plug to access the bare wires directly if the plug is not utilized soon after delivery. I will add a star for BH reaching out to explain and I hope that my response assists with their review. Addendum: BH is correct, I'm doing the wiring for the new 7 pin hitch myself. I figure as a marine electrician with over 35 years in the industry and owning my own marine electrical business repairing and designing electrical systems for million dollar yachts and others I both recognize quality workmanship and have no issue tackling this little project. It does however make me a bit more critical than other people of such things and my standards for workmanship may eclipse others. I'm sure BH is a good company and clearly has demonstrated their willingness to communicate. Yes, the plug was functional until it failed a few years back and I replaced it with another 5 pin style. It's only now that I have a trailer with electric brakes that I looked at the original work to make the necessary plug style changes. If I could offer 5 stars for communication alone I'd do that and I would recommend them as they are certainly willing to listen and I suspect, had the discussion at the time been in more depth, I would have been clearer in my expectations and direction. So as a result, both BH and I are a little wiser.

Not as ritzy and flashy as Rack Attack but just as good to get a good hitch installed. Easy to…read morebook an appointment and friendly staff. Got the job done and price point was good - even a little better pricing than the more popular hitch install companies.

Close to home, easy to get parts, great parking, long time staff members know what parts neededread more

A lifesaver for me on this night as I needed car parts and I practically had less than the standard…read moreamount of brake pad thickness you should have while operating an automobile. Open right up to 8PM on weeknights, when your in a bind, and work on your car yourself (or know people who work on cars) and need that particular part I always think of Lordco. You can go OEM on things, but sometimes that is not in your budget, and in most cases at night, those places aren't open for you like this place is. For an average Joe like me this place isn't pretty, but for any car-nut, this is probably some sort of candy store. What you see in the front is not all you see as they have people here who know cars and if they don't, they pull up their computer to find you the corresponding right part you need. Just have the knowledge of the exact part or item you need, with you year and model of vehicle. They usually provide you a few prices due to selection, whether you want aftermarket, or something that is similiar to OEM. Deep into the heart of industrial area, know where you going before you come here (have the GPS on) and you maybe delayed due to the fact this place is close to the main train tracks. On this night when we came here we were stopped by two trains, one when going, one when leaving.

Such a professional store and good service. Made in Japan air freshener, LED lighting, dash camera,…read moreand many car accessories. I recommend

Decent place, if not, good, considering in this Parker plaza full of ladies' clothing and Chinese…read morehome ornaments, this is a breath of fresh air ;) Located by the HSBC, west side of the mall. Not terribly big on selection but pretty well the basics and some: steering wheel covers, after-market rear view mirrors, shift sticks, racing pedals, etc. Prices are decent. Was looking for those tacky but useful neon strip lights, that don't need a cigarette charger, but alas the manager Gilbert said he ran out. Credit cards ok.

Rack Attack Vancouver used to be good. It was local, convenient, and a place I was happy to…read moresupport. Based on my latest experience, that is clearly no longer the case. I needed one specific part. I already knew exactly what I wanted, and before wasting a trip I checked Rack Attack's own website. The Vancouver store showed the part in stock. I arrived at the store and there was nobody at the counter. I could hear people talking in the back, so I started calling out to see if anyone was actually working the front. Nothing. I waited. I called out again. I knocked on the employee door. I repeatedly yelled, "Hey, is anyone here?" This went on for roughly 20 minutes. Twenty minutes standing in a retail store trying to convince an employee to come out and acknowledge that a customer exists. Eventually, someone finally appeared and asked how he could help me. I gave him the exact name of the part I wanted. His immediate answer was: "We don't have a part like that." No checking. No looking it up. Just an instant answer. I told him that was strange considering I had checked Rack Attack's own website before coming down and it showed the part in stock. He then asked me what the part was again. So apparently he either hadn't listened the first time or had somehow decided they didn't carry it before even understanding what I was asking for. He finally looked it up on the website and then announced that he had "found this part that will work." It was the exact part I had asked for in the first place. I told him to read the product name. It was literally the same part I had just told him was listed on their website and in stock. His response was basically, "Yes, I'm showing you we have it." Exactly. So why did you just tell me you didn't? When I asked him that, his response amounted to: yes, he had told me they didn't have it, but now he was showing me that they did. That was enough for me. I walked out without buying anything. This wasn't a complicated request. I didn't need advice, a custom installation, or someone to troubleshoot an obscure problem. I knew the exact part number/name, Rack Attack's own website said it was in stock, and all they had to do was sell it to me. Instead, I spent roughly 20 minutes trying to get someone to come to the counter, was confidently given incorrect information without anyone bothering to check, had to direct the employee to his own company's website, and then watched him "discover" the exact part I had asked for. That is an impressive amount of bad customer service for what should have been a two-minute transaction. Rack Attack Vancouver used to be a business I would recommend. Now I wouldn't even bother making the trip. I'll buy my rack equipment somewhere else.

The Vancouver Rack Attack is fantastic, especially specialist Jeff Bean. His knowledge and…read moreexpertise with the equipment Rack Attack sells is beyond any other!! Highly recommend Rack Attack Vancouver and specialist Jeff Bean!!

I called the store and ordered my parts for my car. I was told when to pick them up and then I did…read more Very fast, efficient, and honest parts store. I highly recommend you try these guys first. They carry all top brands but at more reasonable prices.

I emailed BAP for availability and price for a tail light for my Dodge truck. I was pleasantly…read moresurprised at the quick response I received from Gerry who was able to get it to me the same day at a very fair price. Highly recommend.

So - every time I have gone in there it has been an incredible experience. The staff are incredibly…read morehuman, capable, knowledgeable and incredibly communicative. If they don't have it at the specific location they can have it delivered in a couple hours. The competition is days, if they can figure out what I'm asking. On floor selection is also very good.

Hi there, I was just wondering if you were aware that your company up here in Canada has hired on a…read moremafia hit man as one of the directors and wanted to give you a heads up before I start calling y'all out publicly seeing as he's a rather incompetent hit man and so are the goons he sent to try to kill me. Ya can tell all yer human trafficking mobsters that: I'm still alive you yellow bellied mofos and you all couldn't whack a COVID infected gopher on a putting green!!

Well well well, thanks to Yelp I found a great source for seat covers here in Vancouver…read more Let me start by saying that I don't know much about cars but Bernice, who I spoke with on Live Chat was very knowledgeable and friendly. She answered my question about currency and guided me along through checkout. I don't know of many online companies who will take the time to be that accommodating so, thank you. The website was actually easy to use and what I really liked was that I could track the progress of my order as it was being made and I could also track my order once it was shipped. Before I got started I looked at their Youtube channel to see examples of installs - that was really helpful!! I installed the covers on a Saturday morning and it took about 1 hour - the instructions were pretty good. They were a bit tight to get on but once I did some minor re-adjusting with the velcro for the backrest covers everything looked nice. I guess what I'm saying is that I really appreciated the excellent customer service, I feel that I got really good value for my money and the seat covers look fantastic in the car. I would highly recommend that people look at this Pro Seat Cover before running down to Canadian Tire or Walmart. Happy Shopping! Donna

Recently purchased a used Miata for my wives birthday and found the whole experience exceptional!…read moreFrom the car being "gift wrapped" when we arrived to the parting gift for my wife before we drove off this was truly a unique experience. Well done!

Need them to return an email? Good luck... Have a question about your bill.. you get a better…read moreresponse talking to the wall.. get quoted a price..count on the final cost being 25% more.