I've been going to this place for years and have read so many bad reviews, but until now I have been lucky in that I had positive experiences.
Well, that was then...
Today, I phoned them up to see if they had a car that I needed parts from . They informed me that they had one single car, which was the exact model/trim I was looking for. I drove an hour to get there and upon arrival, confirmed again with the guy behind the counter that the car was there before I payed their yard access fee. He told me it was indeed there and then told me the location in the yard where I could find it. I payed the fee, entered the yard, and proceeded to walk around for twenty minutes looking for the car, without success. I also stepped in a large puddle and soaked my foot right through.
I returned to the counter and asked the guy again to confirm where in the lot the car was located. Yes, I was looking in the correct area. Then, another guy who overheard the conversation said that they had "pulled" the car, which meant that it was already gone. The first guy just shrugged his shoulders and ignored me from that point onwards. I was not offered a refund of my yard fee. I spent the drive home stuck in stop-and-go rush hour traffic, cursing that place and its employees and thinking of my soaking wet foot.
An entire afternoon was wasted thanks to these morons, in addition to the yard fee, not getting the parts i needed, and gas money there and back. read more