Excellent service, trusted advice, affordable repairs. I would recommend VAP to anyone.read more

Very kind. We're honest. And worked hard to help me in a trying time. All of the staff was…read moreinformative. And it didn't feel skeezy

It's stressful when your beloved and trusted mechanic falls ill and closes his shop. My friend…read moreactually found this place for me. I drive an old 2-seater Mercedes. It's not the kind of car you want to put alot of money into. Gets me around, but the glamour has long since faded. From the first phone call to several visits to this shop, I really felt these guys were working very hard on my behalf. They tried to find me a reasonable solution, made an appropriate referral and generally did alot for very little money. Am I a fan? You bet I am!

I love coming here to get my car fixed! Great low prices and such a welcoming atmosphere! It sucks…read morewhen my car needs repair but I trust Vancouver auto parts to help me out!

Mr hao has been my mechanic for years, and does all my friends & family. Reliable, honest, good…read moreprices. Hes awesome!!!

If your looking for auto parts, this is the place to go. Many many years of experience in the…read moreautomotive feild here. These guy know their stuff and have much better prices than the other guys. Keep up the good work Len.

=== 1. VERDICT/VALUE Tough to recommend: wide product…read moreselection, good prices, but service may be challenging. === 2. PRODUCTS The saving grace of Napa: + wide selection of auto parts. + decent prices; better if you order online - 10% off. === 3. SERVICE The big challenge here: - somehow, an online order is shelved/put away after 10 days without pickup. I learned this during pickup on day 12. There was no warning other than the response from the attendant who helped me at the counter. - Alas, the same attendant made me feel like I was a criminal for coming in after the 10 day time limit had lapsed and created more work for him to look up the part, get it from the appropriate shelf in store, and reluctantly work through my request to match the 10% discount for my order (which I showed him a picture of on my phone). - As others have remarked: it seems like there are a lot of staff working...just not at the front. One client took up all of the time of the one attendant at the counter, leaving the rest of us to line up for a long time...as the other staff walked back and forth in front of us. Other tills were open, and the three other staff could see all of us, but retail customer service appears to be of less importance here. === 4. ENVIRONMENT The retail side of the operations is small; it looks likes an auto mechanic shop with the fluroescent lights above, shelves of car parts available, and darker colours (greasy looking perhaps) on the floors and walls. Not unpleasant, but certainly not modern and clean. Wheelchairs and baby strollers could fit in the aisles. Parking is relatively plentiful in the private just outside.

The employees here radiate a deep resentment for their jobs and their customers…read more Walking in, they heave a deep sigh that someone dares to pull them away from their Instagram. "Napa parts, can you hold?" *click* "Fuck it I'm not dealing with this anymore today" - Actual exchange overheard while in line. One employee at the counter, two others standing in the back glaring at customers challenging them to ask for help. I'll go to the junk yard to siphon motor oil and used filters out the wrecked cars before I buy anything here. They are one tiny step away from being a fairly entertaining sitcom. Other Napa locations seem to be fine. It's just this one.

The price at the counter was 4 dollars more than that on the hanger which I went back to check…read moreafter being more. The reasoning given by the employee is that prices change daily. Which apparently makes it okay. No price adjustment was offered. Product bought was JBWELD HIGH-HEAT and the location was South Delta.

I just bought a starer motor Honda Accord 2007 V4 from lordco they charge me over 300 for the…read morereferbished motor. With 60 dollar core. Honda accord is selling original motor for 240.86 without core. What the f**k is going on with lordco. They are ripping off the customer.

So - every time I have gone in there it has been an incredible experience. The staff are incredibly…read morehuman, capable, knowledgeable and incredibly communicative. If they don't have it at the specific location they can have it delivered in a couple hours. The competition is days, if they can figure out what I'm asking. On floor selection is also very good.

Hi there, I was just wondering if you were aware that your company up here in Canada has hired on a…read moremafia hit man as one of the directors and wanted to give you a heads up before I start calling y'all out publicly seeing as he's a rather incompetent hit man and so are the goons he sent to try to kill me. Ya can tell all yer human trafficking mobsters that: I'm still alive you yellow bellied mofos and you all couldn't whack a COVID infected gopher on a putting green!!

Jon and crew are superb. Skilled and honest. I've been going to S&M for almost 25 years and they've…read morenever steered me wrong.

Recently switched to S&M Auto for servicing my Mini. Impressed with the customer service, pricing…read moreand how quickly they were able to fit me in and get me back on the road. Highly recommend.

Thank you Octagon for continuing the tradition of Colin Fitzgerald. Thank you for keeping my MGB on…read morethe road since my first visit in 1987. Thank you Syd for all your MG knowledge in keeping my car in tune. Shawn my congratulations on keeping the business going strong. A place where British and other make cars can go for personalized service. Try them.

I had been going to Octagon for roughly 25 years when it was under the ownership of Colin, sadly…read moresince the new owners took over I can honestly say I will not be returning. I was charged over $800 for work that I did not authorize, nor was I called and given an estimate. This was work that had been already done aprox 4 weeks prior but they did not check their records! When I asked why I was not contacted with an estimate ( to have the car simply air care worthy) I was told that their customers bring their cars in and just tell them to do the work and arent concerned with cost! When I reminded them they had already done all the basic work and it was not necessary to change plugs/points.condensor and change all fluids AGAIN I simply got a shrug ....not at all impressed and after talking to other British car owners apparently I am not the only one who is dissapointed. Perhaps their new customers are happy, but anyone used to the old Octagon service will not be impressed