Absolutely terrible service, I would not recommend this company to anyone…read more I called Coastal Lock & Key Ltd because I needed the lock changed on the front door of my condo. My building's maintenance manager recommended them as he has used them in the past. When I called I explained that I needed one dead bolt lock changed, a peephole installed and a possible non-keyed lock added somewhere on the inside. The gentlemen that I spoke to seemed very friendly and pleasant and told me the cost would be $90 for the house call/labor to install the items and $70 for the deadbolt part. The quoted total he gave including both of those amounts was $200, I assumed leaving a little extra for the added non-keyed lock depending on which one I decided to go with. My appointment was at 9:00am and the technician arrived about 20 minutes late around 9:20am. He too was very friendly and helpful, suggesting which non-keyed locking system to add (a $29.99 part) etc. By the time he actually started working on my door I'd say it was around 9:30am. At approximately 10:00am he was finished installing and replacing all of the parts. He went back down to his vehicle to write up the final bill. When the technician returned he presented me with a bill of $297.54 The bill breakdown I was given: Service Call & Install Door Viewer $90 Schlage Deadbolt $69.99 Door Guardian $29.99 Door Viewer $10.99 Labor (Deadbolt, Door Guardian) $75.00 I was caught completely off guard by the substantial amount as the price quoted to me was almost $100 less than the number I was looking at on my bill. I asked the technician about the amount and explained I was only quoted approximately $200 but he couldn't really say much about it. I was rushing to get out the door for work so I reluctantly paid the amount and then phoned the gentleman I spoke with the previous day who gave me the $200 quote. He told me he would speak with the technician when the technician returned and give me a call back. A few hours later I still had not heard from Coastal Lock & Key so I instead called them. The gentleman who had given me the $200 quote answered and told me he had spoken to the technician and reviewed the bill but did not see anything wrong with it. He also said that a quote is just a very rough guess and that unless he was to see my door himself he could not give a proper quote of the amount. This was extremely confusing to me because I have received many quotes for various services in the past and generally they are quite close, certainly with a reasonable ballpark. However, $100 more than the quoted amount in my mind is completely unacceptable. I explained this too him and also that he originally told me the $90 included the labor and house call. I told him I was quite confused by the added $75 charge for labor that in all honesty took the technician well under 30 minutes to do (not to mention replacing a deadbolt is a matter of removing and replacing screws and probably took under 5 minutes for him the tech to complete). He then proceeded to tell me that no, he never said his quote included any labor; that the $90 is merely for them to come to my house. He also told me that it was unclear what exactly I had wanted done so that made him unable to give me a proper quote. A. Why would a business give a customer a quote that didn't include labor? And even further, tell them it does when in fact it does not? B. It was unclear what I wanted done? Probably the first sentence I issued to him when I initially called Coastal Lock & Key was that I needed one dead bolt lock changed, a peephole installed and a possible non-keyed lock added somewhere on the inside. I am not sure how I could possibly have been more clear? After discussing all of these things it was very obvious that Coastal Lock & Key was not going to refund me any of the $297.54. He said there was nothing he could do, that the bill was accurate and fair and that they actually have some of the best prices around; that this was actually very reasonable (so $160 for a house call and 30 minutes or less of labor using a screwdriver is reasonable). I ended the conversation by informing him that I felt very taken advantage of and would not be recommending his company to anyone. The phone was silent as he had no comments. I am usually reluctant to write very negative reviews online but in this case I felt so taken advantage of, robbed and scammed I felt I had to warn others so they did not end up in a similar situation. Once again, I would never recommend this company to anyone.

I am a caretaker for a very large complex in the Newton Area and use Coastal lock for all my lock…read moreissues. Service is excellent, price is reasonable and the staff are knowledgeable and friendly and willing to explain recommendations. I do not hesitate in passing on their number to any one of our residents or friends and family and have heard nothing but good when it comes to the service and quality of work.

Ordered a lock installation service, everything went great…read more The specialist arrived quickly, gave advice on the best lock to choose

excellent professional, fast and affordable price! I lost my house keys and stood with my suitcases…read moreoutside the house, he managed it in 35 minutes and I got to my home. This is my best experience!

I called and talked with him. Very nice conversation. He sounded so sincere…read more He agreed to call my disabled friend who was desperate with a clogged sink and a dishwasher that was falling out of its hole in the counter. HE NEVER CALLED HER! He left her hanging. He should have told me he wasnt going to do the job. So dont trust his word! Also- He doesnt take credit cards. He has a two hour minimum at 90.00 per hour

We needed an assessment for our toilet and Maynur fit us in to his busy schedule. He gave an honest…read moreand helpful recommendations, fixed the issue on the spot. When he washed his hands he noticed our sink tap was a bit loose and he tightened that up for as aswell. Definitely went above and beyond while maintaining a safe distance, mask and leaving a clean work space. Thanks so much!

Our door lock was not working and thankfully Michael came within 15 minutes of the initial call. He…read morewas efficient and informative, very friendly and throughout the conversation he would explain what he was changing or fixing so I was aware. We did not expect to have the lock fixed so quickly but he changed out everything and it is smoother and better! Thank you Michael!

Super fast key cutting, and had a good chat with the guy. Super friendly owner that delivers a…read moregreat service. Have used is service more than one occasion and was pretty surprised not to see a review here. Their main business is all the offices and spaces in the area, since it is a central downtown location. Key cutting is more of a hobby, a way to connect with the locals, and just to help their fellow man/woman. They are able to go right to your door and start working on it, as would anyone that's obsessed with doors would. Prices are super reasonable, and I don't see why you shouldn't get atleast a few keys copied while you're there. All in all, 5 Stars for these key cutters.

This guy has an attitude problem. make sure you get everything in writing before engaging in any…read morework. better yet, save yourself some time and find another contractor

Excellent work repairing broken door jamb…read more Tedious detailed job requiring good carpentry skills and patience. Door jamb is stronger than ever before and looks great. Pleasure to deal with. Will definitely recommend and use again for any job around the house. Thanks for the service.

For some reason this now shows up as a place in Surrey - My original…read more (5 star) review was for the branch on Hudson St, in Marpole. Updating to 3 stars as I don't know if they've changed management (I hope they haven't)

We were looking to duplicate keys to a "PacLock" padlock. We tried calling/going to so many…read morelocksmith stores, but they did not carry that brand. We finally stumbled on to Action, and yes! they did have it!! Thanks to Geoff B. for his review. I had seen the sign on their store before, but had assumed them to be an alarm system-type company, since I had noticed the "Security" more than the "Lock".

We needed to change the locks on our office, and this guy came right away, within two hours of our…read morecall. He and an assistant finished the three locks very quickly. He took our credit card number on his smartphone, and emailed us an invoice right away. No pain. I guess this guy owns a franchise. They have so many websites (not just Yelp pages) so I'm not sure where to review. The business card he gave me says "Mr. Locksmith / 555 W Hastings St", but that Harbour Centre seems to be their retail outlet, and the other addresses are where the mobile locksmiths work out of.

Their customer service is worse than the worst call centre! They made the original security keys…read morefor my apartment. When I bought it I had to go through them for new ones. For 2 YEARS I called and called and was always told the keys were out of stock and they would contact me. They never did. I emailed and they never answered one email. TERRY WHIN-YATES made an appointment with my wife to come and then didn't come and had someone else call and to say he was 'sick'. He made an appointment with me for today at 2pm and then at 2pm HE called as he just discovered he was still sick! SICK is a good work for it. I would never trust someone like this with my security. This not a one-time mistake situation but a two year pattern of rude treatment and ignoring customers. Finally I went to a competitor who knows how to communicate. I can't imagine how they stay in business!!!! PS: Terry wrote back to say that no legitimate locksmith would make keys for my lock? Is that why he made two appointments to do so? He is trying poorly to cover his tracks but it just makes no sense.

Professional, punctual, communicative, and did an excellent job. Definitely recommend.read more

Moved into a townhouse where locks must match throughout compound so you can't just buy new locks…read more Booked appointment on website and heard back first thing in the morning with a detailed email quote. Locksmith set up an appointment and phoned back later to say he could be there earlier if I wanted. He was right on time and did the rekeying and new key duplication job fast and well! Super job, super service--highly recommend!