Rack Attack Vancouver used to be good. It was local, convenient, and a place I was happy to support. Based on my latest experience, that is clearly no longer the case. I needed one specific part. I already knew exactly what I wanted, and before wasting a trip I checked Rack Attack's own website. The Vancouver store showed the part in stock. I arrived at the store and there was nobody at the counter. I could hear people talking in the back, so I started calling out to see if anyone was actually working the front. Nothing. I waited. I called out again. I knocked on the employee door. I repeatedly yelled, "Hey, is anyone here?" This went on for roughly 20 minutes. Twenty minutes standing in a retail store trying to convince an employee to come out and acknowledge that a customer exists. Eventually, someone finally appeared and asked how he could help me. I gave him the exact name of the part I wanted. His immediate answer was: "We don't have a part like that." No checking. No looking it up. Just an instant answer. I told him that was strange considering I had checked Rack Attack's own website before coming down and it showed the part in stock. He then asked me what the part was again. So apparently he either hadn't listened the first time or had somehow decided they didn't carry it before even understanding what I was asking for. He finally looked it up on the website and then announced that he had "found this part that will work." It was the exact part I had asked for in the first place. I told him to read the product name. It was literally the same part I had just told him was listed on their website and in stock. His response was basically, "Yes, I'm showing you we have it." Exactly. So why did you just tell me you didn't? When I asked him that, his response amounted to: yes, he had told me they didn't have it, but now he was showing me that they did. That was enough for me. I walked out without buying anything. This wasn't a complicated request. I didn't need advice, a custom installation, or someone to troubleshoot an obscure problem. I knew the exact part number/name, Rack Attack's own website said it was in stock, and all they had to do was sell it to me. Instead, I spent roughly 20 minutes trying to get someone to come to the counter, was confidently given incorrect information without anyone bothering to check, had to direct the employee to his own company's website, and then watched him "discover" the exact part I had asked for. That is an impressive amount of bad customer service for what should have been a two-minute transaction. Rack Attack Vancouver used to be a business I would recommend. Now I wouldn't even bother making the trip. I'll buy my rack equipment somewhere else. read more

The Vancouver Rack Attack is fantastic, especially specialist Jeff Bean. His knowledge and expertise with the equipment Rack Attack sells is beyond any other!! Highly recommend Rack Attack Vancouver and specialist Jeff Bean!! read more

Gotta be the worst experience I've had at a store. It was mainly the guy who helped me he was unbelievably incompetent. Please save yourself and don't go. read more

Amazing service and support. Appreciate the help. Shout out to Tristan, appreciate you saving me the hassle. How many times can one person loose their keys. Thank you ! read more

We brought a roof box a couple of years ago from Rack Attack and the lock jammed and came out completely. Dan was super helpful and spent time trying to get my lock fixed. He eventually swapped it out for a new one and gave me new keys without having any questions asked. So friendly and helpful. I would definitely recommend this shop! read more

Kicking some tires now with golf season coming up, as well as biking which i'll vow to use my brand new bike fr 2 years ago lol. A bit of a sticker shock but to be expected, the one I want is $1100+, with the mounting system and easy click system to add and remove. Like the triple locking system for the bad guys. Lifetime warranty here. Cool that they accept trade-ins. Hitches too, handy for easy access. Gord pretty helpful. read more

Rack Attack Vancouver - Auto Parts & Supplies Near Me - Vancouver, British Columbia

Great service at this store. My 8 or 10 year old Yakima Skybox roof box lock cylinder seized on one side and fell out on the other so I couldn't open it. I called and asked for advice and Tristan told me to come right in and they could fix it that day. I came in, they replaced the cylinder on the one side and told me that a locksmith would have to drill out the seized side. They didn't want to risk damaging the roof box, but kept us going with our 10 year old roof box which was just fine. Moyn-Uddin, the assistant manager, said it was no charge. We bought a bike rack from this store a couple years ago and had great service too. Will definitely go back there for roof rack needs in the future. read more

I had heard about Rack Attack, so when i needed to remove my Yakima rack to get into an AirBnB, walked into RA. They were super nice and had not only removed my rack for me, but also took the time to show me where I got stuck. He proceeded to send me off with the hex wrench for the next time I might need to put it on. When I need my next rack, I'm coming back! Thanks, guys!!!! read more

This place is awesome!!! I'll be back for sure! Great customer service and product knowledge from the staff.

Bought a Saris 1078 Rack from them some years ago even though it was more expensive than other models because the sales guy said you get a "lifetime warranty" with it which is true. However I brought it in recently with a clearly defective part (worth like $4.00) and a guy named Graham McDonald there said they "don't really sell Saris anymore" as I looked at the brand new Saris racks with price tags in front of us. Then he corrected himself and said "well, we do sell Saris but not as much as Thule". Huh? Then he said unconvincingly that he would take my number and call Saris to see about getting the part. When asked when he might know he said "I have no idea" and then tried to make himself busy. I don't normally post on these types of sites but I felt compelled after this incident. I will never buy from these jerks again. read more

RackAttack consistently charges more than MSRP so come prepared knowing the manufacturer list price from their website and be sure to ask RackAttack to price match. Service is questionable depending on who you get to help you but it seems like their product recommendations are based on what they have in stock and ready to install. These guys used to be much better and competitive but it seems like now it's all about the sale... Too bad. read more

We had a great experience with the manager, Rob at Rack Attack. He was super friendly and very helpful and quickly addressed a concern that we had. Highly recommend Rack Attack for those looking for a great rack and amazing service. read more

I've got to say I'm really impressed with the customer service from this team. Thank you all for the smooth warranty claim on my Thule rack. These guys are true professionals! read more

Not friendly. Not helpful. Go to overland experts to find the right products and advice! This store is probably well suited to the person who wants to put a storage box on their Volvo. read more

Gordon is amazing! I had the privilege of meeting him when he was at the Coquitlam store and now I go to the shop on West 3rd because he's the manager there now. Unfortunately, he was away the day I went in and because I was going out of town, I could not reschedule. He has always been professional, courteous, friendly and accommodating. I bought a kayak hullivator from Rack Attack and Gord has never hesitated to help me with the removal and install of it whenever I need it. I have no hesitation recommending him for any service need. He has indepth knowledge and the level of service and expertise people appreciate. His number one priority is to ensure customers are satisfied. read more

Best rack out fitters in BC! Gordon and Graham got me in and out of the shop with the gear I needed to haul my skis in no time. I would definitely recommend to friends and family. Thanks guys read more

I recently purchased a hitch from Rack Attack for my Audi. Not knowing much about it, I asked them what the difference was between the official Audi hitch vs. an aftermarket hitch and was told only the price - everything else was the same. After I had the hitch installed, I noticed that it sits 4-5" below the bottom edge of the bumper. I asked them if all hitches are meant to sit this low and they said they're all like that. After buying a rack I realized that it was very difficult to get a fold up rack to work well with the hitch since the hitch was positioned so low and forward. I started to do a bit of research on line and found that the official Audi hitch was completely different than the one they recommended. The official hitch actually sits within the bumper, and there is a removable panel in the bumper designed for this purpose. This would position the hitch position both more rearward as well as higher than the aftermarket one. Instead of having a crossbar with receiver welded to it clearly visible under the bumper, the genuine hitch blends into the car easily. On top of that, the genuine hitch installation integrates with the cars computer. The cars electronic stability control (ESP) takes into account when you're towing something. So in the end, I paid $600 including installation for something that I was told was the same as everything else available on the market, the same as the genuine Audi product when if fact they couldn't be more different. Not impressed. I will probably have to pay someone to remove my hitch now before I can install the real thing. read more

I called the Coquitlam location looking for a rack to fit my factory rails. I was told that Yakima has discontinued production for my rail system because it's dangerous and only holds 70 lbs. they wanted me to remove this rack so they could drill in to my roof and install their own rail. (This puts curtain airbags at risk) I called Yakima and they said I was given false information they make a system and it's good for up to 165 lbs with the OEM rails from Chrysler. So - rack attack wants to lie to me and put the safety of my vehicle and family in jeopardy to make a few extra dollars on installation?? I'll NEVER buy anything from you EVER! read more

Terrible service!! I arrived 5 mins before the store opened and they let another customer in but wouldn't let me in. Go to the Coquitlam store where they actually care about their customers. read more

Needed a trailer hitch for our van, and after a terrible experience with U-Haul (see other review) I called Rack Attack. I called them on a Friday, and they were able to order in the hitch and install it on the following Monday. Easy to communicate with and great service. Only reason I'm not giving five stars is they were able to supply and install the hitch, but not the trailer wiring harness, which is weird considering I was able to order one online in three minutes and had it in my hands 48 hours later. You'd figure a hitch expert like Rack Attack could have sourced one easily. Oh well, I can put that in myself this weekend. read more

called these guys right after i realized the box that held my new rack system did not have an integral piece. thing is i bought it over a year ago,didn't have a receipt ,and had no way of proving what i bought from them was incomplete manager gets on the phone and says thats kinda a funny problem,but not in a good way,I would have to agree. then says ,I have that part come on down and pick it up,it's been kicking around here without a home (guess i can figure out why my box didn't have it) he says sorry about that ,but after a year ! i could not be happier! my rack is complete ,and on my car ,because these folks are stand up great, thanks,me ,my boat ,and my back are all very thankful read more

I was looking for a bike rack and they had plenty of options on display. I picked the thule aero 2, took it home and realized it was not a good fit for my bikes. Came back to the shop and they found a platform rack that was better and replaced it with no extra charge in less than an hour. The service was excellent, the team is very knowledgeable and friendly. I would recommend this shop if you are looking for good quality products at a competitive price and excellent service. read more

The guys at Rack Attack on west 3rd are so helpful; they helped me find the perfect rack and cargo box for my little car. I couldn't be happier. Making an appointment was very convenient and they took the time to make sure I understood the gear. Highly recommended! read more

Needing racks for our Honda Element to help get us outside with our gear we ended up here more than once. Each time, after a short wait in line to speak with a knowledgeable staff member - it's a very busy shop - we were able to get up to speed on options for the gear we wanted to take with us. They are really good at taking the time to learn what it is you need to carry, then at discussing the alternative solutions they offer. Bought custom fit bars, ski box, bike rack & two sets of kayak racks - first set manual loading, second set hydraulic assist - not cheap but worth the peace of mind at freeway speeds! Installed by appointment as promised. Even took trade-ins as we moved up to better racks. read more

I went to the store looking for advice as I had an old hitch on the car I bought used and had never used it for a bike rack. The guy at the store was very helpful in educating me on my options. The new rack he suggested was out of my budget but he offered a suitable used rack that was a good price and even helped me install it at no extra cost. It exceeded my expectations and was a very efficient way to get a used rack. read more

I was looking for a hitch and 4-bike rack for my CRV. I called up Rack Attack and they booked me in for an appointment the next day. They have extensive stock of bike racks and the staff helped me pick out the best rack for my bikes. Within two hours they had installed the hitch and rack on my car. Very happy with the service. Can't wait to use the rack on my next bike trip! read more

The guys at Rack Attack have been great responding to numerous questions from home on installing my racks. They have a strong relationship with their suppliers because I was not happy with my rack system after 10 months of use and they replaced it at no charge with a new one. Graham McDonald handled my concerns masterfully. read more

The staff at Rack Attack were incredibly helpful and knowledgable. They new all the issues related specific rack styles and honestly shared other user's experiences. When I had a problem with my licence plate holder, they went out of their way to find me a solution and the appropriate parts, even though they didn't have to. I can verify that if you buy a rack here you will have continued, quality service for your product, which in my mind is extremely valuable. All staff were great and the assistant manager was especially helpful. Thanks! read more

Bought a Thule cargo box and cross rails today. Very knowledgeable and efficient staff. Walked in, learned about the product options, selected a solution and had it installed within two hours. Great experience with Rack Attack, and would definitely go back. Thule is expensive, so was happy to take advantage of an extended Black Friday discount. read more

Fantastic service .. So fast and knowledgeable.. Bought a rooftop cargo box and they adjusted my bars and installed it for free on the spot .. Highly recommend.. I'll be coming back for a hitch and a bike rack in the near future read more

When I called they told me that they were just too busy to install my hitch and then hung up on me. Seems they don't want any business.

Bought our first rack and a low profile box a couple of years ago. Great install and now 4 years later our car gets broken in, keys for box stolen, and we go back and Sam helped us out with switching all the locks out. He worked quickly, courteously and got me 6 new locks, lubricated the assembly and got me on my way in less then a half hour. Outstanding service. You now have customers for life for sure. read more

Great staff and service. There was one problem with the Yakima rack and they helped me address the problem with Yakima and, in the end, I was 100% satisfied. The final product, as recommended by the staff, efficiently meets my requirements. I will return to this business the next time I need transportation accessories for my vehicle. read more

I cannot even imagine a worse customer service experience. unfriendly staff with little to no knowledge on what they are selling DON'T GO HERE!!! read more

Great! Came here after a terrible multi-visit trip to UHaul to have a hitch installed that ended with us getting the hitch taken off and refunded after it continued to rattle. In comparison Rack Attack were friendly, installed the hitch quickly and we have since had no problems whatsoever. Would definitely recommend. read more

Go to Rackstop.ca instead! No customer service from the wanker at the desk. I was a glutton for attitude, I went back twice to have the kid shrug his shoulders and not care. At double the price I expect politeness and some customer service. #goanywhereelse read more

I got a bike trailer and hitch installed onto a CRV. The service was mediocre. The stafff seemed friendly enough but not very professional. The hitch was also not properly installed. I brought it back to the store and they rectified the problem. However, the entire experience left me feeling that they did a sloppy job and wondering what else they may have screwed up in the installation. read more

these guys have everything under the sun. they even helped me source a unique motorcycle carrier that's not on their site or readily stocked in store. 3 days later it was in my hands. roof racks have become so complicated, thank god there is a specialty place like these guys with pros working their who know their stuff inside out. great store, great products and service. read more