I have not received this kind of customer service at any other hotel! From the moment my family…read morechecked in at 11pm to the time we checked out- everyone has been so accommodating. My only "complaint" is our bathroom had some kind of weird sewer/mildew smell room 205. But honestly, everything was so clean and updated. If I'm ever in the area again I would DEFINITELY be back!!! I'm usually a Marriott girl but I may have converted. Thank you!

Absolutely fabulous! Staff was extremely friendly and helpful. Received snacks and water at…read morecheck-in. Our only requirements for a hotel stay is a WALK-IN SHOWER. This has it and more. AC was quiet, lights were working, room extremely clean as was the lobby and bathroom was clean and smelled fresh. Not sure of why tubs are so necessary in hotels besides being a trip and fall hazard. Soaking in water that you are washing in doesn't sound clean to me either.

The Crowne Plaza Salt+Marrow Parlor Bar Is, for all intense…read moreand purposes, the lobby bar. I have to tell you, it's a beautiful bar. What you need to understand is the bartenders are amazing, very attentive, quick and you will love your cocktails!!! My bartender was Brittany and she makes amazing drinks, she's quick witted, funny and very professional! Quanta, Lindsey, and Adrian all kept the customers happy and coming back for more!!! If you're ever in the North Augusta area, especially for a Green-jackets game stop by the Crowne Plaza and see Brittany and her co-workers and you will not be disappointed, but if you are charge it to room 546...feel sorry for those people! BWUAHAHAAAA

My wife was staying at this hotel alone, and shortly after checking in, she had a very frightening…read moreexperience that caused her to feel completely unsafe. The same employee who checked her in and personally handed her the room key later went to her room and began banging aggressively on the door. At the time, my wife was in the shower. She called out through the door that she was in the shower and could not open it. Despite this, the employee--James--continued to bang on the door and demanded that she open it to identify herself and provide her ID. This made no sense, as he already knew who she was and had just checked her in moments earlier. He persisted multiple times, insisting she open the door. This behavior terrified my wife. She felt unsafe, vulnerable, and unsure of what to do, especially as a woman alone in the room. I was on the phone with her during the incident and heard everything unfold in real time. Because of how unsafe she felt, my wife made the decision to leave the hotel and check out immediately. No guest--especially a woman staying alone--should ever be made to feel frightened or pressured like this by hotel staff. This experience was extremely disappointing, and I will be contacting corporate to report this incident. This type of behavior is completely unacceptable, and no one should ever be made to feel this way while staying at a hotel.

Clean & professionally staffed. When I walked in to check in, I was warmly greeted and received an…read moreupgrade for being a diamond elite member. The room was clean, no smell, or issues during my stay. Fairly quiet despite being near a major road. No issues with neighbors or other guests. Like most hotels, this location also had a small gym and their equipment is pretty modern, especially their treadmills. If you're a diamond elite member, there are designated parking spots available on the side outside to use. Among the top hotels in the area, I highly recommend this holiday inn express.

Stayed here for 1 night in July 2025…read more TL;DR: way more good than bad here. Clean, comfortable, spacious room (mine was a king so your mileage may vary). Great staff. Would have no issue booking here again. The Good: *The staff is incredibly friendly. Everyone I had the pleasure to interact with was wonderful! *The water pressure was great *The bed was comfortable, not the best, but better than most hotel beds I've slept in. *The king bed room had a chaise, and it wasn't uncomfortable for the hour I used it to watch the GIANT television * microwave and refrigerator! The okay: *Breakfast was your typical included hot hotel breakfast. Nothing spectacular but does its job. The bad: The windows lack a way to block out sunlight during the day. It had a pull down translucent white shade and a heavier, opaque pull down shade. The issue is way too much light bleeds in around the edges. Made my attempted nap be just that, attempted. *The tub was a little damaged and chipped. The floor of the tub felt a bit unstable, but I didn't feel unsafe. It just "gives" a little, if that makes sense. While I'm not rating as good or bad, but there were some weird pieces of wood in the corner by the door that seemed like a contractor didn't clean up and neither did anyone else (pic provided).

Very nice spot, staff is friendly and accommodating. The rooms are nice and clean, not sticky rugs…read more. The complementary breakfast are very nice and greatly appreciate it if in the area you should definitely stop by !

Excellent stay! Clean, very comfortable beds and pillows. Quiet room, all in very good repair…read more Friendly staff, great breakfast. Offered a legitimately good military discount too. I will definitely want to stay here again if we pass through Augusta again.

The staff here are so kind, excellent customer service. The rooms are nice. The sofa is super…read morecomfortable. The bed and pillows smelled nice and I slept really well. There is a fully equipped kitchen with a convection oven. Very convocation for going out. And the staff recommended a great place to get late night food. There were repairs made to the room that didn't get painted and some milder in the shower grout. But those were the only negative things.

I'm just unhappy I wasn't able to control the temperature in the room. I tried to set it to a…read morecooler temperature, but after a few moments of inactivity it just shuts off and defaults to something like 73F. I tried to put the fan on constant, but after a period of inactivity it defaults to 'auto' and a warmer temperature, so it shuts off all airflow to the room making it warm and stuffy. I woke up several times throughout the night because of this. I miss the old days when you could just set the ac unit temperature in the wall and it worked good. In the future I would prefer to stay somewhere else where they let you control the room temperature.

Hotel was undergoing renovations but it did not negatively impact our stay. Our room had a good…read moreview of the river. We did order from the hotel restaurant and were pleasantly impressed with what we ordered. I had the Mediterranean salad with grilled shrimp, which is what the bartender suggested) and it was AMAZING!! I came home trying to duplicate it and cannot quite get the flavor like theirs. My Mother had the calamari and it was good as well. We enjoyed the concierge lounge and were very pleased with the breakfast offerings and the young lady that worked there was so nice. If we are ever staying in Augusta again, I would definitely stay here again AND order the salad (it was just that good!!)!!

Great facility to host a wedding or event - very good food - the fried chicken was amazing. Clean,…read moregreat staff.

This is a beautiful hotel in a convenient location. It's an older building with many updates -…read moreshower pressure was fantastic! I was able to take a 3.5 mile walk through the beautiful surrounding neighborhoods to enjoy all of the southern architecture. The staff were really helpful and friendly. There was plenty of available parking, with EV charging available - huge bonus for those traveling with that need. There is also a nice restaurant onsite, with some balcony seating to enjoy the view and nice weather.

Eh, it's nothing special. I'm not sure why anybody would claim this is a four star hotel. The area…read morenear the hotel is not great. The pool is thoroughly unremarkable and not covered. They are very few public sitting areas during the daytime if you wanted to read or talk with friends. The carpet needs to be replaced. The gym is tiny and has a smell. On the plus side, the morning coffee in the lobby is free and pretty good. The restaurant in the second floor and rooftop, which I confess I did not get any food from, is attractive. But, they only open the rooftop at 5 PM. The rooms feel reasonably well insulated, and I do not remember hearing noise from other people in the hallway at night. Overall, I wouldn't stay here again unless I got a great deal

We are crazy excited to go to the Masters and we made reservations at the Sleep Inn and Suites on…read moreWashington rd in August of 2025 for April of 2026 for two nights at a very reasonable rate. We called back in February to confirm reservations again, only to learn that "the manager had canceled our reservations 3 days" later without any outreach or communication because "they felt like they didn't charge us enough". We would have flown from California to Augusta and had no room. They still had available rooms but would not honor the reservation rate that we booked. Very unethical and dishonest. We spoke with Michelle and she basically said either pay the new sky high rates or stay somewhere else. She confirmed that other people's reservations were also canceled and they will probably show up and need to pay much more (if they even have any more rooms remaining by then). So much for southern hospitality.

My father book the room here from 8/23/25 to 8/27/25 since all this date the Wi-Fi and the phone in…read moreroom #225 not working at all ,no Wifi no phone service , the bathroom you can smell strong urine in there,I come visit for like 15-20 minutes and I can't even breathe in the room,I have to come every day to take my father to my house for him to use wifi at my place to contact his siblings on FB messenger,what a terrible motel.

This motel is quaint, clean and secluded. You pay an hourly rate, which is typically $40 for 4…read morehours. Perfect for a quick getaway, as well as for those who don't want to pay for an overnight stay. I've visited this establishment before. However, due to unfortunately due to car trouble, my 4 hr. stay turned into an extended stay. The staff was phenomenal. From the management to the housekeepers; they made me feel welcome and were eager to make sure I had everything I needed. A staff member even volunteered to go to store for me. At no time was I disturbed and was able to get some much needed rest. The grounds are well kept, it's located in the woods, so you're surrounded by nature. And it's surprisingly quiet. The highlight of my visit: Not realizing that I'd dropped my ring until housekeeping returned it to me. Wow! I'd highly recommend the Ashley.

The rooms are nice enough & reasonably priced…read more However, the guests & the staff are super friendly. From the way the staff interacts with you, you might think that u r at a 4 star hotel. They are incredibly hospitable & the manager, Michelle, is a doll. This is my 3rd visit here & it keeps getting better & better. I will definitely be back. The guy that runs the cafe is a bit surly, but I think he thinks it is charming. His partner, on the other hand is the personality of the business. (They operate independent of the hotel.)

A fun place to stay . The rooms are clean and the grounds are well taken care of . I've been…read morevisiting here for years and can see all the improvements made