I have not received this kind of customer service at any other hotel! From the moment my family…read morechecked in at 11pm to the time we checked out- everyone has been so accommodating. My only "complaint" is our bathroom had some kind of weird sewer/mildew smell room 205. But honestly, everything was so clean and updated. If I'm ever in the area again I would DEFINITELY be back!!! I'm usually a Marriott girl but I may have converted. Thank you!

Tru by Hilton in North Augusta is about 3 years old. It's in a great central location. Surrounded…read moreby restaurants, shopping centers and grocery stores. Whatever your need is, it's nearby. The Tru holds on to its millennial design. Nice size pool table in the lobby. There was a group of guys killing it as I was checking in. The receptionists are always friendly and welcoming. Thanking me for being a Gold Member. If you don't want to go out, you can grab a snack, drinks, or a quick microwaveable meal from the snack area around the front desk. Not Free of Course. They have a really good selection. Room was super comfy once I got the AC to shut off. Apparently, I slept straight through a wild thunderstorm that blew through in the middle of the night. I never heard a thing. Next morning, I rose like a rooster freshly restored and ready to take on the world . Don't sleep on TRU by Hilton. Give them a try.

My wife was staying at this hotel alone, and shortly after checking in, she had a very frightening…read moreexperience that caused her to feel completely unsafe. The same employee who checked her in and personally handed her the room key later went to her room and began banging aggressively on the door. At the time, my wife was in the shower. She called out through the door that she was in the shower and could not open it. Despite this, the employee--James--continued to bang on the door and demanded that she open it to identify herself and provide her ID. This made no sense, as he already knew who she was and had just checked her in moments earlier. He persisted multiple times, insisting she open the door. This behavior terrified my wife. She felt unsafe, vulnerable, and unsure of what to do, especially as a woman alone in the room. I was on the phone with her during the incident and heard everything unfold in real time. Because of how unsafe she felt, my wife made the decision to leave the hotel and check out immediately. No guest--especially a woman staying alone--should ever be made to feel frightened or pressured like this by hotel staff. This experience was extremely disappointing, and I will be contacting corporate to report this incident. This type of behavior is completely unacceptable, and no one should ever be made to feel this way while staying at a hotel.

If you are hired to do service at this hotel. Think twice. You might get your privacy violated…read more They promote high end hospitality but I received poor professionalism all across the board.

Clean & professionally staffed. When I walked in to check in, I was warmly greeted and received an…read moreupgrade for being a diamond elite member. The room was clean, no smell, or issues during my stay. Fairly quiet despite being near a major road. No issues with neighbors or other guests. Like most hotels, this location also had a small gym and their equipment is pretty modern, especially their treadmills. If you're a diamond elite member, there are designated parking spots available on the side outside to use. Among the top hotels in the area, I highly recommend this holiday inn express.

Stayed here for 1 night in July 2025…read more TL;DR: way more good than bad here. Clean, comfortable, spacious room (mine was a king so your mileage may vary). Great staff. Would have no issue booking here again. The Good: *The staff is incredibly friendly. Everyone I had the pleasure to interact with was wonderful! *The water pressure was great *The bed was comfortable, not the best, but better than most hotel beds I've slept in. *The king bed room had a chaise, and it wasn't uncomfortable for the hour I used it to watch the GIANT television * microwave and refrigerator! The okay: *Breakfast was your typical included hot hotel breakfast. Nothing spectacular but does its job. The bad: The windows lack a way to block out sunlight during the day. It had a pull down translucent white shade and a heavier, opaque pull down shade. The issue is way too much light bleeds in around the edges. Made my attempted nap be just that, attempted. *The tub was a little damaged and chipped. The floor of the tub felt a bit unstable, but I didn't feel unsafe. It just "gives" a little, if that makes sense. While I'm not rating as good or bad, but there were some weird pieces of wood in the corner by the door that seemed like a contractor didn't clean up and neither did anyone else (pic provided).

Very nice spot, staff is friendly and accommodating. The rooms are nice and clean, not sticky rugs…read more. The complementary breakfast are very nice and greatly appreciate it if in the area you should definitely stop by !

This is a great hotel. Front desk service nice, let me and my friends hook up a PS5 for the lobby…read more The rooms are good. There are a few downsides - the elevator is slow, and takes a very long time to open on floors. Also, the pancake maker doesn't work. Pancakes are always raw, and some people said it tasted like metal. 1/3 of the equipment in the gym is also broken. But, these things aside, this is a great hotel nonetheless.

Recently stayed at the Lookaway Inn during a brief, two night stay in Augusta…read more The Inn itself is historical and beautiful. There's the main house (which I honestly don't know if there are guest rooms in the main house, but I would think so) and then there are additional rooms around the back. I stayed in one of the rooms out back. The room was on the ground floor and was spacious and beautifully appointed in period appropriate furnishings. The bathroom was also spacious and and a big and deep jetted tub, which was an unexpected bonus. The room was clean and quiet and the bed was comfortable. The inn is conveniently located to eateries etc. For my solo traveling girlies: + I don't believe the Inn is staffed all night. I was checking in around 5:30pm and the Innkeeper texted me to let me know they had a meeting and wouldn't be there upon arrival. They sent me instructions for how to do a self-check in and gain access to my room. My car was the only car in the parking lot all night. I didn't see anyone else--I believe I was the only one at the inn that night. + My room was accessed from the outside (ie: my room didn't lead to a hallway--it lead to the outdoors). And, there were two doors to access the room (both leading outside). They both did have deadbolts and one had a door chain at the top, +Parking is on site, well lit, and close to entrances +The inn appears to be in a nice area of town I don't know that I'd stay here solo again but would 100% stay with my partner.

What a find with Lookaway Inn. Just across the River from downtown Augusta, nice neighborhood…read more Close to everything. Great Old Historic Southern Mansion with a newer addition in the rear of the main home which is in keeping with an old world style feel. High ceilings, Rooms are like a very nice guest room in a good friend's or family's home. Very cozy, nice size room, easy access to main floor rooms from the parking lot. There is a set of stairs (no elevator) to the 2nd floor. Nice courtyard off main floor rooms to sit and relax. Bathrooms have soft, black makeup remover washcloth for us women and makeup remover towelettes plus all needed shower amenities. TV and lights turned on, water bottles included. Just like coming home, much nicer than a hotel. John and Mary are great hosts and very accomodating to our schedule. One of the BEST parts is the awesome included breakfast, made to order eggs, sausage, etc. fresh various bread types, fresh fruits, all set in their main hotel formal dining room with china plates and silverware. Don't worry dress is casual in this room :) The price is AWESOME for all that is included. You cannot beat it. Easy access to expressways. Could not ask for more. We will definately return when we head back down south toward the beach area. We stayed at Lookaway Inn coming and going from our trip to Hilton Head. A nice halfway point for us to relax. They have also built a very nice event venue building on the property. There was a wedding right before we arrived and more wedding events planned.

The staff here are so kind, excellent customer service. The rooms are nice. The sofa is super…read morecomfortable. The bed and pillows smelled nice and I slept really well. There is a fully equipped kitchen with a convection oven. Very convocation for going out. And the staff recommended a great place to get late night food. There were repairs made to the room that didn't get painted and some milder in the shower grout. But those were the only negative things.

We had a good stay at Hyatt House Augusta / Downtown. The hotel is in a convenient location, though…read morethe area feels a little rough around the edges. Our room was solid--comfortable and clean, though not particularly fancy. The staff were friendly and helpful, and breakfast was quite good. We did run into an issue with our key card at check-out and were locked out, and the front desk couldn't resolve it, but housekeeping was able to assist, so it wasn't a major problem. Overall, it's a practical and reasonably priced option if you need a convenient downtown location. Not the most luxurious stay, but solid and dependable.

Hotel was undergoing renovations but it did not negatively impact our stay. Our room had a good…read moreview of the river. We did order from the hotel restaurant and were pleasantly impressed with what we ordered. I had the Mediterranean salad with grilled shrimp, which is what the bartender suggested) and it was AMAZING!! I came home trying to duplicate it and cannot quite get the flavor like theirs. My Mother had the calamari and it was good as well. We enjoyed the concierge lounge and were very pleased with the breakfast offerings and the young lady that worked there was so nice. If we are ever staying in Augusta again, I would definitely stay here again AND order the salad (it was just that good!!)!!

Great facility to host a wedding or event - very good food - the fried chicken was amazing. Clean,…read moregreat staff.

The view was absolutely beautiful, and the rooftop was a highlight--great atmosphere and really…read moregood food. The bed was super comfortable and I slept better than I have in a long time. What really made the stay special was the Southern charm and hospitality. Everyone was friendly and welcoming, and it truly felt like Georgia. I'd definitely stay here again.

The grounds are beautiful and the bar was nice. The porch with a glass of wine was a great place to…read morerelax. The problem was really our room. We had a queen suite on the bottom floor and we had an unfortunate problem with what we think were inch worms. We flushed about ten down the toilet as they were in the bathroom on the walls, floor and ceiling and there was one in the living room on the wall. We checked in and immediately went out so we did not see them until bedtime. I will say we were kind of grossed out. We told the staff upon leaving so hopefully it is handled for the next occupant. Staff seemed a bit indifferent although did say they would treat the room for the next customer.

This motel is quaint, clean and secluded. You pay an hourly rate, which is typically $40 for 4…read morehours. Perfect for a quick getaway, as well as for those who don't want to pay for an overnight stay. I've visited this establishment before. However, due to unfortunately due to car trouble, my 4 hr. stay turned into an extended stay. The staff was phenomenal. From the management to the housekeepers; they made me feel welcome and were eager to make sure I had everything I needed. A staff member even volunteered to go to store for me. At no time was I disturbed and was able to get some much needed rest. The grounds are well kept, it's located in the woods, so you're surrounded by nature. And it's surprisingly quiet. The highlight of my visit: Not realizing that I'd dropped my ring until housekeeping returned it to me. Wow! I'd highly recommend the Ashley.

A fun place to stay . The rooms are clean and the grounds are well taken care of . I've been…read morevisiting here for years and can see all the improvements made

I've been coming here for years, and I've always had a great time, this is my last time visiting…read more The morning after I checked in, the hotel had to do plumbing work in the room next to me. All of a sudden, all of the feces from the toilet next-door starts shooting out of drain of my shower. So what did the hotel do? They've moved me from my very nice room, to an old outdated room with junk yard furniture. When I go to get into bed, I pull back the comforter, and there is a feces stain on the sheet. I just told the front desk, and the lady was very nice, and said she felt sad that I am not enjoying my stay. That was it. She did not even offer to bring me clean sheets for that shit stained bed that they gave me. This is absolutely disgusting. I want to just leave and go home, but they have a three night minimum and money is a lot more important to them than customer service.