The service was incredible. understanding that the heat was a concern, Stevi and Ben assured my…read moreluggage was secure while I had to go to work after checking out. That kindness was so appreciated. Everyone was so kind and room was quiet and peaceful. I recommend this hotel and would stay again.

I picked this location after been scheduled to travel to a nearby town for work. And this was a…read morehotel rated hotel. So I thought why not. I must say overall my experience here was positive but could have been better. The front desk staff was outstanding. They were courteous and accommodating. Gave a lot of helpful tips of navigating the city and good places to eat. I even had an accident while checking out and the front desk staff jumped into action to help be gather all my things that scatter all over the lobby. Let's start with the location of the Home2. It's centrally located to lots of restaurants and shopping and about a 10-15 minute drive to Augustus depend on where you are going. There is a lot of construction in the area and a hotel being built right next door do there is a lot of heavy machinery present but I was nuanced by any of the noise so that's a plus. The room was spacious and modern and semi clean. And I only say semi because the shower wasn't really that clean. There was some leftover hair in the shower from a previous guest. I did not love that at all. But luckily I only trust my cleaning and travel with cleaning supplies. The bed was hard, like park bench. LAWDDD if these hotel chains don't believe we care about the comfort of our beds, they are WRONGGG. I couldn't get comfortable to save my life and I was there for 4 whole days. The AC unit was spotty i.e. worked when it damn well pleased and I wasn't going to tell it anything different but it wasn't the quietest thing when it did decide to work. And you can hear the people walking above you, similar to living in apartment and you hear your neighbors walking about all day and night. I loved the tiny kitchen it was so cute. That area was spotless. Parking lot is too small for such a large hotel. And they have a large number of guest due to the heavy construction in the area.

I was in town for a funeral and booked a room here for one night. I was greeted by some incredibly…read morefriendly staff and my room was clean and well appointed. Also, I found the price to be extremely reasonable. This was my first time at an Avid hotel and I would stay again based on my experience.

I am staying here currently with my family, and the doorman LIAM has profiled my husband twice. I…read morewill continue my stay, but I will be publicly sharing the experience we had at the hands of this sad and sorry excuse for a doorman. When a family comes in late at night, and the husband naturally goes to and from the car to bring in the bags - cornering him and asking him what he's doing, scolding him for wandering the halls, and treating him like a criminal when we paid 500 for four days is crazy. It's insane to judge someone when you probably couldn't even afford the hotel yourself and that's why you work here.

This was the best hotel ever. There was cute little buddies in my bed, and very pretty art on the…read moreshower my husband called it mold but I'm not convinced.

Let me start off by saying the star I did give this hotel was ONLY based of the GREATE customer…read moreservice, compassion and care provide by Manager Alexandria and Corey, Bree in housekeeping and front desk agent Mike and holding the customer service standards Best Western promotes. But unfortunately this is the worst hotel I've ever stayed at. Over my stay here I had somebody do a hit and run on my car in the hotel parking lot and the hotel could care less about the hundreds of dollars of damage I endured while my property was on the property while being a PAY CUSTOMER. After I noticed my car was DAMAGED, I immediately go to the front desk to ask if I could see the camera footage so I could report the crime of the person hitting my car and doing a hit and run on my vehicle. Immediately general manager Tim working on July 4th 2025 was very rude and unprofessional about the situation and could've cared less about the crime that was committed in the parking lot. Made statements talking about "he could see my car" and then the next minute "he can't see it or who hit my and I need to call the police". Like sir if you can see my car on camera you CAN see who hit my car and I really didn't want to call the police and press charges about the property damage really just wanted it for my insurance company. Then employees stated" we can see your car so i don't know why Tim said that, the issue is we don't have access to the footage". So I called the police thinking that would help the General manager Tim realize the person who hit my car and left was wrong and he needed to get on the phone with his bosses to rectify the situation by giving me or the police the license plate number and description of the person and vehicle. Nope he still done nothing and wouldn't speak to them and could've cared less the one of his customers cars just got damaged in the parking lot. Customer service is HORRIBLE from corporate, to management and 50% of employees at the hotel. This hotel has been having issue with the safety of customers and customers property and general manager Tim, owner and corporate couldn't care less. This hotel allows non paying customers to come there and do whatever they please, party's in the parking lot, reckless driving through the parking lot, and are allowed to come in and out of the hotel like they are guest. Pool wasn't opening on time, things like (towels) will be locked and only provide at certain times, if your staying multiple days they won't do the bare minimum of taking trash out and bring trash bags or fresh towels to the room. I've spent weeks on the phone with corporate and the hotel try to resolve this in the best way for them, and myself. But unfortunately I have received no help or response from them and they couldn't care less about the damages people are doing to customers at the hotel. This hotel does have security camera that do work but Tim, the owner and cooperate office "don't have access to it" which is very concerning "They don't have access to it and after weeks they still couldn't get access " which is very concerning seeing as crimes are happening to customers staying at the hotel. Best Western Plus Augusta is NOT the family friendly hotel you'd think you're staying at. I have reported them to the better business bureau and have chosen to take legal action against as well as the person who damaged my property because. Yes I understand the hotel didn't grow legs and hit my car BUT the hotel is withholding evidence of a crime by refusing to go speak to the officer that came that day and turn over at least the license plate of the person who left the the scene of a accident, the hotel and corporate have refused to respond to me or my insurance company so my insurance could deal with the person who committed the crime of a hit and run on my vehicle and now the hotel is playing into the emotional and Financial damages this situation has caused me. It sucks the hotel wants go through all of this for somebody else other then them to be held accountable for the damages they caused to me.

My husband and I were in town for business. We read good reviews before reserving a room. Upon…read morearrival we found ample lit parking. We were greeted by the front desk attendant immediately upon arriving. Our room was very spacious, clean and the bed was heavenly! The hotel was quiet and we heard zero traffic noise.

This hotel needs to change to Holiday Inn Express so people will know what to expect. Website this…read morehotel is 3 stars but this hotel only deserved 2.5 only. I travel and stay at hotel at least 1 week per month. This one really disappointed me. The bad; 1) Fixtures and faucet cheap quality 2) Water pressure is horrible is like using your kitchen water and barely any hot water even if you turn it all the way. 3) Trash bag you have to tie it yourself because the maid just leave a bag hanging for you to do it. The only good things they using Dove for you to shower. Save your money and book elsewhere at least you know what you get

I highly recommend this hotels on ft Gordon The hotel is…read morenice clean & staff Esther and Deon are very friendly.

NEVER AGAIN! I stay at a lot of Ihg and by the pictures,…read morethis hotel looks like it should be really nice and pretty new. I have no idea, but this is the worst hotel and it's way more expensive than it should be. This was terrible. Well, that being said, I do have to say they had a nice breakfast ... But..... The elevator look like it could break any second . The rooms had stains and mold, and the carpet was soggy. The AC was leaking. The window was cracked and wind was whistling in and there was just so many issues and they didn't care at the front desk.... They didn't even bother to offset the cost of the room because I would've paid half that price for a nice room somewhere else so I'm not sure what they're thinking here because it does not add up.... And they told me they'll give me a discount if I come back. They have lost their mind. I will never ever stay here again. You couldn't pay me to stay here.!!!!

The pictures on IHG.com make this place look brand new. I will tell you I did find a bug on my lamp…read moreas soon as I walked in the door (did not take a photo). It looks like it's going through remodeling/parts change out throughout the hotel but it looks like a cheap job is being done. For $160 a night, this is not worth it. The painters painted over multiple items in the rooms, the showers themselves have shower mold in the cracks, the outlets are extremely over used and do not hold the plug in. The elevator call button is broken and another one has been mounted, I'm not sure if it's according to Fire Marshall standard?? This place may be going through a renovation but I can guarantee you I will not be staying here anytime soon again! When you walk in, it says doors are locked after 1100pm, I walked in at midnight and the doors flung open.

So we had lot of bags when we arrived. Naturally, to haul the baggage up you need a luggage coach…read more So we snagged one up and it was pretty crappy. Hardly maneuverable. But thats a pretty minor thing, I just remember it well since I had to make the trips up and down... Anyway, our room was non-smoking, but unfortunately still smelled like an ashtray. The room was clean, and the bed was comfortable, and all,the towels were hanging and complimentary hygiene products all present. Nothing out of he ordinary. Wasn't an amazing room or anything, but naturally you only really get what you pay for. We really picked this place over any other due to the complimentary breakfast, which wasn't too shabby! Has a waffle iron and an assortment of cereals, as well as eggs and sausage. The location is the best. Right next to a few restaurants and easy access to the highway. Also, just up the road from Fort Gordon for those doing business on or around post. Harley Davidson is just down the road, and a tatoo parlor as well for those living on the wilder side. Did I mention indoor pool? Smells really strong of chlorine, but... At least its clean I suppose. Pack some goggles to avoid loss of eyesight!

Pros: Mrs Connie is amazing (breakfast lady), comfy beds, amenities in room, indoor pool…read more CONS: hotel was very warm/humid (not in a good way) especially the pool area but rooms were cool, *Front desk and chat concierge was dismissive of my concerns for privacy. They opened my room door while teen my niece was in the room without knocking at 9ish in the morning. Carper cleaning was also scheduled first thing that morning but good thing the guy saw me and stopped before going to my room. Check out is not until 11am. Only reason this hotel gets 2 stars bc of the breakfast, comfort and convenient location near niece's college. Other staff members were nice but the front desk just said it's routine daily cleaning.

If I could give them no stars I would. I called and spoke to Erica whom is supposed to be a…read moremanager....she was very rude, unprofessional, loud and out of line. I actually had to tell her the conversation is now over, have a awesome evening. My daughter needed a room for a Pharmacy internship while in Augusta for a month. I simply asked Erica if they could give my daughter a better monthly rate her response was " the is $78 per nite and it changes daily, etc...she proceeds to talk over me the whole time cutting me off. I didn't feel she wanted to be accommodating at all, no military rate. Ericas tone was not professional at all, she sounded stressed answering the phone. She could have at least asked higher management if they would do something to help a college student out for a month. Unprofessional to say the least, then she hung up on me. We wont be ever staying here. There are to many other hotels in Augusta. The military base is a few miles, which is a better choice for our future stays in Augusta. Comfort Inn was closer to her internship site.

If you don't need WiFi or decent A/C it's a decent place to stay…read more Room is nice. Breakfast was alright and went for 5 hours. A/C didn't work well, room never got below 73 during the day. WiFi worked for 10 seconds every ~8 mins or so from the first floor. Ran speed tests over a 10 min window with download speeds at 6.76, 1.52, and 5.77 Mb p/s and upload speeds at 4.87, 1.72, 5.69 Mb p/s. Average 4.68 Mbps DL and 4.07 Mbps UL. Buddy on the second floor had the same experience with A/C and WiFi. Could not use my laptop to do work/check emails at all due to this.