This is a beautiful hotel in a convenient location. It's an older building with many updates -…read moreshower pressure was fantastic! I was able to take a 3.5 mile walk through the beautiful surrounding neighborhoods to enjoy all of the southern architecture. The staff were really helpful and friendly. There was plenty of available parking, with EV charging available - huge bonus for those traveling with that need. There is also a nice restaurant onsite, with some balcony seating to enjoy the view and nice weather.

Eh, it's nothing special. I'm not sure why anybody would claim this is a four star hotel. The area…read morenear the hotel is not great. The pool is thoroughly unremarkable and not covered. They are very few public sitting areas during the daytime if you wanted to read or talk with friends. The carpet needs to be replaced. The gym is tiny and has a smell. On the plus side, the morning coffee in the lobby is free and pretty good. The restaurant in the second floor and rooftop, which I confess I did not get any food from, is attractive. But, they only open the rooftop at 5 PM. The rooms feel reasonably well insulated, and I do not remember hearing noise from other people in the hallway at night. Overall, I wouldn't stay here again unless I got a great deal

Standard Home2 suites. Clean, spacious, and friendly staff. Breakfast was against standard, but…read morewell stocked. It was great to see a Toys for Tots Drive box in the lobby, so those of us traveling around the holidays could still participate in these great causes.

Bedbugs on the 4th floor and the staff couldn't care less. Has went downhill big time in the past…read morecouple years. Dirty. Do not recommend staying here.

Hotel was undergoing renovations but it did not negatively impact our stay. Our room had a good…read moreview of the river. We did order from the hotel restaurant and were pleasantly impressed with what we ordered. I had the Mediterranean salad with grilled shrimp, which is what the bartender suggested) and it was AMAZING!! I came home trying to duplicate it and cannot quite get the flavor like theirs. My Mother had the calamari and it was good as well. We enjoyed the concierge lounge and were very pleased with the breakfast offerings and the young lady that worked there was so nice. If we are ever staying in Augusta again, I would definitely stay here again AND order the salad (it was just that good!!)!!

Great facility to host a wedding or event - very good food - the fried chicken was amazing. Clean,…read moregreat staff.

The staff here are so kind, excellent customer service. The rooms are nice. The sofa is super…read morecomfortable. The bed and pillows smelled nice and I slept really well. There is a fully equipped kitchen with a convection oven. Very convocation for going out. And the staff recommended a great place to get late night food. There were repairs made to the room that didn't get painted and some milder in the shower grout. But those were the only negative things.

I'm just unhappy I wasn't able to control the temperature in the room. I tried to set it to a…read morecooler temperature, but after a few moments of inactivity it just shuts off and defaults to something like 73F. I tried to put the fan on constant, but after a period of inactivity it defaults to 'auto' and a warmer temperature, so it shuts off all airflow to the room making it warm and stuffy. I woke up several times throughout the night because of this. I miss the old days when you could just set the ac unit temperature in the wall and it worked good. In the future I would prefer to stay somewhere else where they let you control the room temperature.

Clean & professionally staffed. When I walked in to check in, I was warmly greeted and received an…read moreupgrade for being a diamond elite member. The room was clean, no smell, or issues during my stay. Fairly quiet despite being near a major road. No issues with neighbors or other guests. Like most hotels, this location also had a small gym and their equipment is pretty modern, especially their treadmills. If you're a diamond elite member, there are designated parking spots available on the side outside to use. Among the top hotels in the area, I highly recommend this holiday inn express.

Stayed here for 1 night in July 2025…read more TL;DR: way more good than bad here. Clean, comfortable, spacious room (mine was a king so your mileage may vary). Great staff. Would have no issue booking here again. The Good: *The staff is incredibly friendly. Everyone I had the pleasure to interact with was wonderful! *The water pressure was great *The bed was comfortable, not the best, but better than most hotel beds I've slept in. *The king bed room had a chaise, and it wasn't uncomfortable for the hour I used it to watch the GIANT television * microwave and refrigerator! The okay: *Breakfast was your typical included hot hotel breakfast. Nothing spectacular but does its job. The bad: The windows lack a way to block out sunlight during the day. It had a pull down translucent white shade and a heavier, opaque pull down shade. The issue is way too much light bleeds in around the edges. Made my attempted nap be just that, attempted. *The tub was a little damaged and chipped. The floor of the tub felt a bit unstable, but I didn't feel unsafe. It just "gives" a little, if that makes sense. While I'm not rating as good or bad, but there were some weird pieces of wood in the corner by the door that seemed like a contractor didn't clean up and neither did anyone else (pic provided).

Great first impressions as you enter, clean, pretty, well kept, easy check in, nice staff, close to…read moregood food (make sure to try frog and hen across the street, Room was spacious, clean, was some wall damage from previous leak near the window. View is crappy though.... Price was fair, bar was nice, nice outdoor areas. Seems a safe location.

We knew this place was dealing with some renovations, but: 1) the phone in the room didn't work so…read morewhen we discovered much of the following you couldn't even call the front desk; 2) the television had very basic cable...but most importantly in AUGUSTA, GA - the home to The Masters...and the week of The Masters...and they have no Golf Channel in this property; 3) it would have been fun to open the blinds and see the sunshine, but those doing the renovation have painted directly over the window!; 4) we were a two-night stay but the room was not cleaned after our first night (see #7 below); 5) we used the sofa-bed, but there were no extra pillows or a blanket in the room...okay, so just call the front desk you might think - but see #1 above; 6) the shower had zero (none!) soap OR shampoo in those little bottles (bone dry); and to make it more fun, 7) I had a late checkout on my last morning and no less than 5 different employees knocked on my door to finally clean the room...when I didn't even want to be disturbed. Now, it would have been way convenient for me to put out the "do not disturb" placard, but NOPE - there was not one. Very disappointing for a property that flies the Hyatt flag. Hyatt is a way better company than this property represented in our stay.

A fun place to stay . The rooms are clean and the grounds are well taken care of . I've been…read morevisiting here for years and can see all the improvements made

I've been coming here for years, and I've always had a great time, this is my last time visiting…read more The morning after I checked in, the hotel had to do plumbing work in the room next to me. All of a sudden, all of the feces from the toilet next-door starts shooting out of drain of my shower. So what did the hotel do? They've moved me from my very nice room, to an old outdated room with junk yard furniture. When I go to get into bed, I pull back the comforter, and there is a feces stain on the sheet. I just told the front desk, and the lady was very nice, and said she felt sad that I am not enjoying my stay. That was it. She did not even offer to bring me clean sheets for that shit stained bed that they gave me. This is absolutely disgusting. I want to just leave and go home, but they have a three night minimum and money is a lot more important to them than customer service.

What a gem! This place is beautiful. My wife booked it and I had no idea what to expect. We pulled…read moreup to the address on my GPS and I said there is no way this is where we are staying. I thought it was a museum, which it kind of is. Our room was on the ground floor behind the main mansion. We arrived in the evening so they left us information on how to get into our room. The room was big and stunning. I loved the wood floors and everything inside the room. Everything was spotless. The beds were two queens and they were very comfortable. In the morning we went to the mansion for breakfast. The hosts were extremely friendly and made us feel at home while they cooked us some fresh eggs. The price was very reasonable and this was way better than staying at a hotel, it just was way more relaxing. I highly recommend the Lookaway Inn!

Recently stayed at the Lookaway Inn during a brief, two night stay in Augusta…read more The Inn itself is historical and beautiful. There's the main house (which I honestly don't know if there are guest rooms in the main house, but I would think so) and then there are additional rooms around the back. I stayed in one of the rooms out back. The room was on the ground floor and was spacious and beautifully appointed in period appropriate furnishings. The bathroom was also spacious and and a big and deep jetted tub, which was an unexpected bonus. The room was clean and quiet and the bed was comfortable. The inn is conveniently located to eateries etc. For my solo traveling girlies: + I don't believe the Inn is staffed all night. I was checking in around 5:30pm and the Innkeeper texted me to let me know they had a meeting and wouldn't be there upon arrival. They sent me instructions for how to do a self-check in and gain access to my room. My car was the only car in the parking lot all night. I didn't see anyone else--I believe I was the only one at the inn that night. + My room was accessed from the outside (ie: my room didn't lead to a hallway--it lead to the outdoors). And, there were two doors to access the room (both leading outside). They both did have deadbolts and one had a door chain at the top, +Parking is on site, well lit, and close to entrances +The inn appears to be in a nice area of town I don't know that I'd stay here solo again but would 100% stay with my partner.

The staff here is great, so helpful and friendly. A special thank you to a server in the…read morerestaurant...Victoria went above and beyond.

I passed through this hotel after a cross-country trip trying to make it to Hilton Head. I was…read moregetting tired and sore so I pulled over a few hours out from the hotel, pulled up my Marriott Bonvoy App (I'm platinum) and found them online. I actually called the front desk to advise them that I was making a late reservation but was fully intending to come. At NO time did she indicate they were under construction. I arrived at about 0200 and found that the entire lobby was a construction zone. Significantly, I am handicap. They were in the middle of renovating and it was litterally treacherous. I spoke to the front desk clerk (really the night auditor) and she offered to cancel my reservation so I could go elsewhere but I was a ZOMBIE and she assured me the floor in which she was assigning me (3rd floor) was newly renovated. I took the room. The floor/room was fine. The air quality and rest of the hotel was a construction nightmare. Dust, dangerous walking paths and by the time I woke up, I was having a hard time breathing and need to use my inhaler for the first time in almost 1 year. I am NOT a Karen. I used Marriott Bonvoy points (19k if I recall correctly) and was very disappointed with my stay. I wrote in to ask for a replenishment of my points at Bonvoy Customer Service and fully expected to be replenished. Shockingly, the hotel's response was that I was advised of the construction and basically flipped me the bird with a Caveat Emptor and refused to return my points. Suffice to say, I was pissed. I escalated the issue with Marriott Bonvoy and as one would expect from an awards program like Marriott, they immediately replenished my points. In the meantime, beware of this property. It is a franchise location and the owners seemingly lack the commitment to excellence and top customer service one usually associates with Marriott properties. Everyone I encountered while I was on property was kind, professional and highly apologetic. They had apparently been forced to master that behavior. Now that construction is done, I wanted to share this story and make sure that my Bonvoy colleagues realize that leopards never change there spots and that, if requiring accomodations in the Augusta airport area, give careful consideration about choosing another Marriott property.

I chose this hotel for my stay for my daughter's dance competition and it was a fun experience for…read moremy daughter. Two of my dance mom friends also booked there , and because I am a gold Hilton honors member, I was able to put all of our rooms on my account and get us a $30 credit for dinner or breakfast each day of our stay. Now I will say the bathrooms are rather small, idk if the fridge wasn't working or wasn't plugged in , and the faucet handle was hard to turn in the bathroom, but outside of that, the room was cozy. The staff was so amazing and so sweet. Definitely southern hospitality at its best. The front desk staff was always available and ready to assist and when we got breakfast, the lovely women were so kind especially to our girls, they engaged in conversation, and was great with service. I love staying anywhere Hilton and I recommend this place if you're in Augusta.

I recently stayed here for one night, and overall it was a pleasant experience. The staff was very…read morewelcoming and provided our room right away at check-in. The lobby was clean and nicely maintained. We stayed on the 4th floor, and the room itself was quite spacious. However, it does feel dated, especially the bathroom and the heater/AC unit was fairly loud while running. Nice touches included complimentary water bottles and cookies at check-in, plus a coffee maker with free pods in the room. We also tried their breakfast, which was filling and reasonably priced at $19. Free parking was a big plus, and the hotel is conveniently located about 20 minutes from downtown. Overall, a comfortable stay with friendly service, though the rooms could use some updates.