I approached the counter & said, "I'm here to check in." Kimberly said, "You must be Scott." And in…read morea minute or two I had my key in hand. That's how check-ins should be done. Kimberly was excellent! The hotel is very nice as well. Loved it. Highly recommend.

IF I could give this place a ZERO I would !! This location…read morewas not only unprofessional, but deeply discriminatory. I arrived with a confirmed reservation paid for through CRS Housing, yet from the moment I walked in, I was treated differently than the white guests checking in before me. The front desk employee greeted them warmly, but when it was my turn, her entire demeanor changed -- no greeting, no courtesy, just immediate hostility. The difference in treatment was obvious, and it set the tone for what became a clear case of racial profiling. She repeatedly insisted my card was "declining," even though the incidentals had already been charged. I attempted to show her the transaction on my account, and she refused to look, raised her voice, and became confrontational. When I asked for the manager's contact information, she slammed his business card on the counter instead of handing it to me respectfully. Instead of resolving the issue, she escalated the situation by calling the police on me -- a paying guest -- simply for asking for clarification and proper service. I was then banned from the property based on false accusations, including claims that I threatened her. These accusations were completely untrue. My 17‑year‑old, who never even stepped out of the car, was also falsely mentioned in her story. When I attempted to speak with the manager, he repeatedly cut me off and hung up on me instead of listening. The entire situation was mishandled, disrespectful, and rooted in bias. No guest should ever be treated this way, especially when they have done nothing wrong. I will not be returning to this location, and I strongly urge corporate to investigate the conduct of the staff involved.

Standard Home2 suites. Clean, spacious, and friendly staff. Breakfast was against standard, but…read morewell stocked. It was great to see a Toys for Tots Drive box in the lobby, so those of us traveling around the holidays could still participate in these great causes.

Bedbugs on the 4th floor and the staff couldn't care less. Has went downhill big time in the past…read morecouple years. Dirty. Do not recommend staying here.

Great first impressions as you enter, clean, pretty, well kept, easy check in, nice staff, close to…read moregood food (make sure to try frog and hen across the street, Room was spacious, clean, was some wall damage from previous leak near the window. View is crappy though.... Price was fair, bar was nice, nice outdoor areas. Seems a safe location.

We knew this place was dealing with some renovations, but: 1) the phone in the room didn't work so…read morewhen we discovered much of the following you couldn't even call the front desk; 2) the television had very basic cable...but most importantly in AUGUSTA, GA - the home to The Masters...and the week of The Masters...and they have no Golf Channel in this property; 3) it would have been fun to open the blinds and see the sunshine, but those doing the renovation have painted directly over the window!; 4) we were a two-night stay but the room was not cleaned after our first night (see #7 below); 5) we used the sofa-bed, but there were no extra pillows or a blanket in the room...okay, so just call the front desk you might think - but see #1 above; 6) the shower had zero (none!) soap OR shampoo in those little bottles (bone dry); and to make it more fun, 7) I had a late checkout on my last morning and no less than 5 different employees knocked on my door to finally clean the room...when I didn't even want to be disturbed. Now, it would have been way convenient for me to put out the "do not disturb" placard, but NOPE - there was not one. Very disappointing for a property that flies the Hyatt flag. Hyatt is a way better company than this property represented in our stay.

Just an absolutely wonderful place to stay, not just for this area, but truly top notch as far as…read moreany hotel/AirBnB/Bed and Breakfast type stay goes. The service from Ann was really terrific - she's a great host, and a fantastic cook as well! The place is incredibly clean and well maintained, and the quiet and peaceful area is perfect for sitting outside and relaxing by the lake. They even provide kayaks if you want to get out on the lake and go fishing or just relax. And of course fishing off the dock is a fine option too! Whether it's the service, the setting, or the spectacular hospitality and food, I can't recommend this place enough.

Great place to stay South of Tennille with a great country setting and teriffic Hospitality!read more

The only reason it got two stars was the people at the check in desk were nice. The bathroom was…read morefilthy it had mold and a dirty floor. Tried to take a shower and the Curtin did not even close.

I figured this hotel wouldn't be great, but I didn't have many options for places to book as it was…read morelate at night during my road trip. If you can, avoid this hotel at all costs. It has clearly never been cleaned or maintained or upkept whatsoever. I found toe nails and white powder all over the floor in my room, clearly it hasn't been vacuumed in weeks. There were stains on the chairs that you can draw your own assumptions based on the photos. There were roaches crawling around EVERYWHERE outside. 0/10

I have not received this kind of customer service at any other hotel! From the moment my family…read morechecked in at 11pm to the time we checked out- everyone has been so accommodating. My only "complaint" is our bathroom had some kind of weird sewer/mildew smell room 205. But honestly, everything was so clean and updated. If I'm ever in the area again I would DEFINITELY be back!!! I'm usually a Marriott girl but I may have converted. Thank you!

Absolutely fabulous! Staff was extremely friendly and helpful. Received snacks and water at…read morecheck-in. Our only requirements for a hotel stay is a WALK-IN SHOWER. This has it and more. AC was quiet, lights were working, room extremely clean as was the lobby and bathroom was clean and smelled fresh. Not sure of why tubs are so necessary in hotels besides being a trip and fall hazard. Soaking in water that you are washing in doesn't sound clean to me either.

Wonderful front desk staff, B was so kind and helpful during our stay. The hotel, indoor pool and…read moregym was clean and kept up with. The rooms are spacious and well maintained.

Great staff and welcoming! I stay at alot of Hampton Inns but this time I was a lil disappointed…read more Again, staff was great but my room was very dirty. And no I didn't complain, I just cleaned it myself. The counter areas where the tv and desk are were not wiped down and cleaned at all. Sticky drink rings in 3 different areas. Counters themselves were sticky, crumbs on the counter and on the floor. Floor was not vacuumed at all. Even the hallway to going to my room was dirty and not vacuumed. Finger prints all over the windows. It was disappointing to see but I gave 4 stars because the staff was so friendly and I usually always have a great experience at all Hiltons

The facility is in poor condition, exhibiting significant cleanliness and maintenance issues. The…read moreenvironment is extremely dirty and has a persistent unpleasant odor. Appliances throughout the site are deteriorating and are no longer functioning as intended. Additionally, faucets and showers are experiencing operational difficulties, further contributing to the discomfort experienced during the stay. Stains are present on nearly every surface, including the floors of the rooms and hallways. The widespread staining indicates a lack of proper cleaning and upkeep. No positive aspects regarding the facility's maintenance can be identified. There is a noticeable smoke smell within the room, which raises concerns about air quality and guest comfort. The condition of the facility also prompts worries about potential pests, such as bed bugs, which could be brought home after a short stay.

This place exceeded my expectations. Had to stay in Sandersville for 9 days for a funeral and visit…read morewith relatives. Place was quiet, beds comfortable, friendly staff. Great breakfast

Nice clean hotel that was easy to get to. I'll admit that a mile away, coming in from the south end…read moreof town seemed a little sketchy but the hotel was in a nice area. Friendly staff and nice little breakfast buffet. There was a perfect little Italian restaurant nearby that was incredible.

We stayed here for the weekend while in town for a wedding. We were able to pick our room in the…read moreapp and check in via the app. There was not problem getting into the hotel or our room upon arrival. We stayed in room 420. The room was nice and features your typical Hampton Inn ammenities. Once we arrived in the room we noticed the mirror at the desk had a small crack in it, so we went to the front desk to immediately report it. We didn't want a mirror to end up on our folio. We also grabbed a key for my wife, since she rather not use the app. The front desk was very efficient in getting us another key and making sure the mirror was logged. They also gave me a bottle of water, a very nice little touch, especially since they put your name on it. After taking my Yelp pictures for the room, we settled and for the night. The AC worked well, it kept the room at a comfortable temperature without being too noisy. This room has head head of the bed against the bathroom wall, which makes your feet point towards the window. I think this is great as both people get the effects of the AC and one person is not freezing since they are next to it and it helps you hear less noise from your neighbors. My only complaint is then the TV, it make it a little awkward to watch TV if you are the one is who is further away from it. No big deal, we only flipped it on for a few minutes. It is also worth noting that this property does not have your typical Hilton TV system, it is just Direct TV. I noticed the lounger in the room was pretty ditry, and neither of us chose to ever sit on it. Not sure why hotels still us fabric loungers and desk chairs, they get so dirty. The bathroom was clean with the exception of a couple of small mold spots in the shower and a rusty toilet paper holder that refused to hold a roll of toliet paper. It is probably about time to replace that. Also, I was waiting for the counter in the bathroom to fall of the wall. I could the angle it was at and the cracked caulk along the back edge. Looks like someone may have sat up there and it was not ready for that events that took place on it. Luckily that didn't happen while we were there and it did not impact our stay. What was frustrating though was hoping in the shower the next morning. After washing my hair, and putting in some conditioner in, I went to pump some body wash/gel. To my surprise that bottle was bone dry, it could not have been more empty. Well, that day I bathed with shampoo. Not the end of the world, just really annoying. When I got down to the lobby for breakfast I did stop by the front desk to ask for soap and they were able to have a member of housekeeping grab a bottle for me. We headed down for breakfast. It was your standard Hampton Inn breakfast. There was coffee, eggs, a meat choice, waffles, juice, cereal, yogurt, and fruit. I am sure I am forgetting something, but you get the picture. Breakfast was good and filling. Another item to note is that during our stay only one of the two elevators seemed to be in use. So anytime you needed yo use the elevator, you had to wait. Also, the vending and ice machine for level 4 only consisted of a ice machine that was not on. All in all we didn't have a bad stay, I just feel like some of the smaller details need to be looked at and addressed.

We stayed one night at the Holiday Inn in Newberry, SC, and overall it was a good stay that met our…read moreneeds. The hotel is nice and appears to be updated. The fitness center was clean and well organized, and the pool and hot tub looked inviting, although we arrived too late to use them since they were already closed. Breakfast was surprisingly better than what we've come to expect at most Holiday Inns, which was a nice bonus. Our room was mostly clean and comfortable. A couple of things stood out, though: there was hair from a previous guest on the shower wall, and one of the couch cushions had quite a few stains on the underside. Also, the TV wasn't centered with the beds, which seemed like an odd design choice but wasn't a major issue. The elevators were a little questionable during our stay, and one was actually taken out of service just as we were leaving. The real standout of this hotel was the front desk associate working when we arrived around 10:30 p.m. She was genuinely friendly, welcoming, and accommodating. She let us know that if we needed bedding for the pull-out sofa, all we had to do was call, and she would bring it up--which she did promptly with a smile. Even though it was late, she remained cheerful and seemed happy to help. We stay in hotels fairly often, and it's refreshing to encounter someone who provides that level of customer service, especially compared to the more routine overnight staff we often come across. I wish I remembered her name because she definitely deserves recognition. Overall, for a quick overnight stay or even a few nights, this Holiday Inn serves its purpose well. It's a solid option with a great staff, good breakfast, and mostly comfortable accommodations.

Christa has been our check gal for the last 4 years while visiting the Berry. She amazing and…read morehelpful. The rooms are clean and well maintained. Our suite slept three comfortably in two queen beds. This was our last stay here because we will no longer be visiting since our daughter has graduated 2026. Stay here!