This is absolutely one of the finest hotels I have ever stayed at. The turn down service is fresh…read morecookies, fruit infused ice water and classical music on the tv. They are absolutely spectacular.

VERY disappointed in afternoon tea at The Willcox Inn in Aiken, SC. Why? Because I didn't have it!…read more I was extremely disappointed in restaurant management when I was told today that afternoon tea was only served after 3pm. I had booked online reservations 7 days in advance, clicking on the 'Book A Table' button on the Afternoon tea link on the Willcox Inn website which took me to Resy Open Table page. The times showing supposedly for afternoon tea was 12, 12:30 and 12:45, so I chose 12:45 and typed in the note box specifying that this is for Afternoon Tea. It gave me the reservation time and sent an email confirming. I then CALLED Willcox Inn to confirm the date, time, number in party for AFTERNOON TEA, telling the lady who took my call that I was calling to confirm afternoon tea time for 4. The lady confirmed she had me down and repeated the details. So two sources confirmed an afternoon tea request, online and human. When I arrived at the dining room of the Willcox today at 12:05pm, early, I was told they only serve tea after 3pm. I was very upset, especially when it was the restaurant's fault for NOT specifying on the afternoon tea page that tea was only available after 3pm. We were told there was nothing they could do and they apologized. My friends and I had traveled from Evans, GA, forty-five minutes away to be told 'sorry, no tea', after I had confirmation from two sources. To make matters worse, we were told there were no tea foods, no scones, no tea sandwiches that could be served to us at 12:30 when everything would be available a few hours later at 3pm. The chef even came to our table to coldly state she could not prepare any scones as she had to feed other diners. The very least a manager could have offered to guests who had traveled distance and were denied what they were given confirmation for, was to comp a meal, and provide an explanation of errors on their website. I will never return to this establishment because they simply do not care about their customers. With today's use of social media, everyone is a reviewer. And this restaurant failed in providing good customer service, and failed in attempting to correct inaccuracies due to their negligence in advertising correct times for afternoon tea. Anyone who booked afternoon tea through this page should have their reservations honored, despite the restaurant's negligence. I do not recommend this restaurant.

We chose this hotel to get away from the chain hotels, and try something more southern-charm-y…read more Looked great online, we were definitely excited, and looked forward to something more bougie, as we were in town for a wedding. The staff member (woman) who greeted us showed none of the southern charm we hear so much about. We felt like we were a burden during check-in. We saw her one other time, and she didn't ask how things were going, and walked away from the desk when we walked toward her w a question. She was not present when we checked out. Aside from the blasting AC--joy to our northern ears--we were really disappointed with our room (the one at the top of the stairs in the main building) and generally underwhelmed w the hotel experience. Upon closer inspection you see that the hotel is shabby and in need of some attention. The issues w our room included: the dresser drawers having improperly long bolts/screws which snagged clothes multiple times, nearly ripping items. The room didn't look clean; stained carpet, as well as areas of carpet w water damage, as the AC unit dripped nonstop. It's safe to assume the staff is aware of the problem, as there is noticeable staining on the wall under the drip. All of this extra moisture left the carpet soggy under the AC vent, and the room smelling musty. There were stains from, god only knows what, over our bed. And the cherry on the cake was the cockroach we saw running around our bathroom on our last night. We've stayed in loads of hotels in the south and have yet to have had that happen. The one saving grace was the kind cook. Suffice to say we won't be going back.

Need needed to cancel my reservation in plenty of time. Kept getting on a phone tree with just…read morerobots. Couldn't get through. When I did talk to someone in reservations, they were rude arrogant, and wouldn't let me talk and hung up on me. Our confirmation email indicated that we had a refund. The woman robot I talked to in canceling reservations said we had a nonrefundable rate. Not tru, we did in our email confirmation. She also disconnected me. This is a terrible way to run a business and I will never go back and never recommend it to anyone.

Visiting Rose Hill Estate is a unique experience. Wonderful people and excellent services make it a…read morespecial place. I would recommend anyone to visit.

The grounds and restaurant is very nice. The night we were there was for our anniversary, one guy…read morewas the waiter and bartender, etc. No other staff helping with tables. We waited on everything. Drinks to meal to check was plus 2.5 hours. No manager on-site and waited for everything. Won't last with this level of service. We were going to use for a party so we tried them out, don't want to take a chance with guests with this level of service. Hope they get it together since the setting is great.

Quaint, clean hotel that fits in well with nostalgic Aiken. Also very affordable! They give you a…read morefree drink coupon when you check in and they have a decent continental breakfast in the morning complete with biscuits and gravy. The noise prevents me from giving them a 5th star. They are very upfront about the fact that the bar has live music when you check in. Light sleepers be warned!

If you like character over franchise, can deal with a little shabbiness, like to chat with staff…read moreand wouldn't mind running into a Hemingway/Pat Conroy type character in an old southern town's bar - this is your spot. Stay in the main building. If you room faces the street, you will not hear the bar. The elevator is an antique and must have the reception come run it for you. The stairs make you feel you are in a fabulous time warp. Also the 12' ceilings, giant windows, and excellent period architectural details. It also really looks the part for the ghost rumor we heard. Downstairs with lobby entrances are a bar and an Indian restaurant. The exit out back through a very New Orleanian crumbly terrace was packed with people from 6pm on. You can walk all over from here but must like shabby chic and Southern friendliness. Our AC worked fine, room was old and clean, plenty of towels, toiletries and breakfast. It reminded us of shabby fabulous places in NYC and New Orleans. And, a surprising bargain (2bed room + breakfast + downtown parking= $78.) for the center of town.

Why do I ever stay any please else? As far as I am…read moreconcerned, HGI is best of the moderate rate hotels. This HGI was very clean and maintained. Super friendly staff. Restaurant in the lobby , great food and reasonably priced. My room was clean and well kept. Bed was great . If you travel a lot , Hilton has a good loyalty program. Highly recommend.

The lobby is beautiful! I was sure that this meant the rest of the hotel would be too. This proved…read moreto be false. I had booked a handicap accessible room and was surprised to be given one on the 2nd floor, requiring us to use the elevator. The room was a disappointment. The furnishings were old, the bed linens thin, the pillows flat, and the mattresses very uncomfortable. We had several medical devices that needed outlets along with our phones, an iPad, and watches. There was one crowded nightstand between the beds that had a tangle of cords on the floor leaving no room for us. A handicap accessible room should make travel easier not even harder than it already is. All this being said, the front desk staff were so friendly and helpful! We always stay at Hilton hotels. This one needs a lot of attention!

It is kept clean, but could use some TLC. Baseboards are damaged, things like that. Coach is a…read moregreat host, lights up the room. I would stay again if nothing else was available. NOTE - the hotel does not allow conceal carry, for whatever ignorant reason, and SC enforces signage, meaning if they call the police, the police will enforce it. Yet, it is a constitutional carry state.

The front desk staff at this Inn were very pleasant, professional and went beyond the call of duty…read moreto be helpful. Maid service was OK for the most part. On one day the maid removed the used towels and did not replace them. On another day the beds were not made, but the person in charge made sure everything was in order the day after. The breakfast was decent, with varied choices, including eggs, sausages, potatoes, waffles, bagels, oatmeal, yogurt, etc. My reason for giving three stars is because the facility is rather dated - and there was a roach in my room!

Good sized room with a large shower. Water pressure is low with only medium temperature on the…read moreshower. The bed is comfortable. Breakfast: the eggs needed hot sauce and salt, the sausage patty had no taste even with hot sauce. And the best part was the fried potatoes with added salt. They have a pancake machine and sweet rolls too. The gym is small but workable with a small outdoor pool. Good place for a quick one nighter.

There were spiders in our room. A friend of mine was staying in another room and she got a bite…read morealso. Got a bite too. Our room was next to the exercise room and one morning it felt like a bowling alley.

Was much better than I expected. We stayed in room 409, a king suite that clearly had been updated…read morefairly recently as it presented very nicely for a 13 year old hotel. The morning breakfast was very satisfactory with a few premade breakfast sandwiches as well as Scrambled eggs ,pork sausage, waffles oatmeal assorted breads as well as fruit. We had recently stayed at a very nice residence Inn that is similar but clearly a step above in terms of quality of furnishings, size and kitchen appliances. This TownePlace suites however was more than adequate for our needs and would certainly stay here again. I asked the young girl at the desk how old the unit was and she said she did not know but she followed up on it and gave me the information in the breakfast area a few minutes later. As a sidenote, when I checked in I asked if room upgrades were available since I am a Marriott gold elite member and the manager said since I had booked with points I was not eligible for an upgrade. I inquired how much my room would be if I was paying cash as I might then do that in order to get the upgrade but the price he gave me of $175 was more than I was willing to pay so I stuck with the original booking

noisy all night, rude management, bad breakfast, not worth the money. was clean looking but smells.read more

The Inn at Houndslake is very inviting. It's almost like visiting grandma's house. The staff are…read moreall so friendly and the owner is exceptionally nice. They all make you feel right at home. With any needs they go above them all

Quaint, old inn. Great staff. Took great care of us when we had to evacuate during a hurricane…read more Beautiful grounds, I'd love to return for a proper visit.