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Longview Drugs

4.9 (9 reviews)
Closed • Closed

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1 month ago

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9 months ago

Locally owned and operated pharmacy. Friendly and reliable. Super fast in and out. Parking right at front door.

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1 year ago

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3 years ago

So nice to have the individualized attention from such a place responsible for dispensing my medication.

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3 years ago

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5 years ago

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7 years ago

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9 years ago

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4 years ago

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Walgreens

Walgreens

(9 reviews)

$

Terrible service at this location (511 E Marshall Avenue, Longview, Texas). I arrived at 1pm to a…read morepacked drive thru, which is normal since they are right by a local hospital. Waited in line for half an hour. When I finally got up to the window the woman pulled down the shade and told me they were closing for lunch since it was 1:30. First, it was not 1:30 yet (my phone showed 1:28), and second you should take care of those waiting before you close for lunch. I pointed out to her that I had been waiting in line for half an hour. She just repeated her statement and left. I pulled around, went inside to speak with the manager about the poor customer service I just received. There was nobody at the front of the store. Ended up having to go to the photo center. The only person who had good customer service apologized and went to get a manager. She came back with a man who I am not sure was the manager since his tag only had a name. No help on his part either, as he just said they go to lunch at 1:30 and they had no control over the pharmacy. I asked how he would feel if he waited in line for half an hour and had that happen. He responded he would probably be mad too. I asked if there was someone above him I could speak with. He gave me the 1800 Walgreens number. I called the number and was placed on hold by the automated system. After waiting for 50 minutes to speak with someone it disconnected my call. Been a customer at this location since it opened. This is not the first time I have received this low level of customer service at this location, but this will be the last time as I will take my business elsewhere. Doubt Walgreens even cares since this is the level of customer service they seem to be OK with. Just terrible at every level.

Kilgore Walgreens pharmacy is the worst I have experienced in my many years of dealing with being a…read moreWalgreens client. My doctors have had to repeatedly call them with scripts for which they say they did not receive. I put in for refills days before I am out and they will still have me go days without medication before having it ready. Inexcusable for an organ transplant recipient patient! I don't know if the problem lies with management or what, but I know of a number of clients switching pharmacies because of their poor practices.

Walgreens

Walgreens

(24 reviews)

$$

I would leave zero if I could. It's like they try to oiss you off with how slow they do everything,…read moreand then give you attitude like you are inconveniencing them. Horrible customer service, they should be ashamed but they are too narcissistic for that to ever happen. Do better.

Wow, I stuck this out for a year hoping things would get better and they only get worse. RX's often…read moreout of stock, seems seldom they are filled by date promised. Being shorted on RX amounts. I tried to manipulate this by ordering early, even before my insurance would pay so RX's would be in on time. Still, many were often late, and I've had several times I've just had to go without my RX's for a couple days. I believe most of the employees are good people. It seems to be the Walgreens RX company. They don't seem to support their employees and provide them with products to support the demand. Cold and flu season I know but I had these same problems before. They don't seem to provide them with enough employees to support the operations. The lines seem to be uncommonly long both through the drive-thru and inside at the pharmacy. You can easily wait 30-40 minutes in either line trying to pick up RX's. Furthermore, it's highly probable if you have multiple scripts to pick up, some will be ordered and unavailable for pickup. Case and point, just last night while seated waiting to see if the pharmacist was able to fill two important RX's I was promised the day before, I watched 7 customers come to the counter. 6 of the 7 did not receive all their RX's and were told they would have to come back when they had more in. These were not just cold/flu related medications. To top that off, there is no HIPPA compliancy. I was able to hear every conversation with customers and if the people in store that were in line were paying attention, they could hear the conversations as well. I can tell you what woman picked up her Valtrex RX. That is a herpes medication which I am sure the lady didn't want everyone to know what she was getting. Another gentleman picked up, among other medications, his Sildenafil script to help with erectile disfunction issues. Again, I am sure the gentleman didn't care for that to be common knowledge. Out of all the customers at the counter picking up, there was only one customer that I didn't hear, at least the name of one of the scripts they were picking up. This is a shame. The poor employees are inundated with upset customers. You take that day-in, day-out and it will jade even some of the best natured employees. Watch just a little bit and you will easily see the toxic work environment employees are enduring. I'd further comment on the negative comments employees make about the company they work for, but I don't care to risk their livelihood. I am going to leave with this: last night I wrote a sincere letter to Walgreens explaining why I had made the decision to move my scripts elsewhere. I explained to them the issues, filled out their form correctly and wished them success in solving their problems and becoming a decent company again. Around 4:45 am I received an AI generated response telling me how important I was but that they couldn't help me because I didn't submit two required pieces of information. I replied and explained that I did include that information. Did I ever get a response from something other than a problematic and inaccurate AI bot? Nope. I am done with Walgreens, and you should be too unless you care to risk like type experiences.

Longview Drugs - drugstores - Updated May 2026

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