I frequently shop at this CVS to take advantage of the coupons and deals, which are especially helpful for my large family. During our first visit, Leonora was incredibly helpful. She took the time to show us how to use the CVS app, explained the available deals, and even encouraged us to sign up for the monthly membership to maximize our savings. Because of her assistance, we had a very positive first impression. Unfortunately, our experience during our most recent visit was completely different. While using the self-checkout for one of our transactions, Leonora suddenly shut down the register and directed us to a staffed checkout lane. We had chosen self-checkout specifically so we wouldn't hold up a cashier while completing multiple coupon transactions. When we moved to the register, Sabrina, the cashier, appeared irritated and acted as though helping us was an inconvenience. After completing one transaction, she instructed us to get back in line for our remaining purchases so she could help other customers. As she called the next customer forward, she loudly announced, "They're couponing," which made us feel embarrassed and singled out, as though we were doing something wrong. Leonora eventually took over the transaction again, but by that point we already felt uncomfortable and unwelcome. We still needed the items, so we completed our purchases, but the entire experience left us feeling harassed and judged for simply using the coupons and promotions that CVS advertises and encourages customers to use. I don't believe customers should be treated differently for taking advantage of store deals. Coupons are offered to help people save money, and no one should be made to feel like they're doing something wrong by using them. What made this experience even more disappointing was that Leonora had previously been so helpful and supportive when teaching us how the program worked. We even signed up for the paid membership based on her recommendation. I hope management addresses this situation and reminds employees that all customers deserve to be treated with respect, regardless of how they choose to shop or save money. Customer service is a very important to me. read more

Get a text message at 1:30 PM that a prescription is read. I go to get it and there are closed until 2 PM. Why don't you wait to let me know after you reopen. read more

had a slight issue in the drive thru, when i spoke to the manager (amy) she was so kind and understanding! definitely the kind of person you'd want in charge of a business,she was very professional and you can tell she takes her job very seriously. read more

They are not accepting walk ins for Covid vaccines, you must make an appt and all they have left are Pfizer 2 shot vaccines. You have to make an appointment online and enter all kinds of personal info so the gov't can track you read more

CVS Pharmacy - CVS - Drugstores Near Me - LONGVIEW, Texas

Great staff!! Amee was so kind and helpful! I didn't realize I got there right when the pharmacy was closing, but it didn't phase her at all. She took her time and helped with my order. Thank you!! read more

cvs pharmacy at 281/gilmer road has gone down hill. been waiting 1 1/2 weeks-including weekends, on a perscription that's been showing on hold. when i finally have a moment to sit on hold with them, i am told they sent a message to my dr to re-write the script. now i have to call my dr office, wait 24hrs for them to call me back, then i have to call cvs again and when i advise them that the dr did that 2 days prior, i get a run of the mill "oh ok". then i get "oh did you live in this other state because you have more than one profile" i told the lady that has nothing to do with it when i've had perscriptions since moving to longview. then i'm told they don't have the medication and i will need to wait 2 more days (due to the weekend). no one ever notified me, never did a follow up with my dr and when i look today it still shows in process. now to me, if you send a dr a message, do your due diligence and follow up, send the customer a message/call. read more