Made a 30-mile round trip to eat here and ended up pretty disappointed. We were celebrating good news from the cardiologist and decided to treat ourselves to Long John Silver's because I LOVE their popcorn shrimp. Seriously, it's one of the main reasons I come here. We ordered two #13 combo meals for $33.11. The meals are supposed to come with fish, chicken, popcorn shrimp, hush puppies, and two sides. My husband even checked one of the boxes before we left, but once we got home we realized BOTH meals were missing the popcorn shrimp entirely. That may not sound huge to some people, but after driving 15 miles there and 15 miles back, it was incredibly frustrating. The food we did get tasted fine, but missing a major part of both meals really took the fun out of what was supposed to be a celebratory dinner. I just wish more care had been taken checking the order before handing it out. read more

I had the shrimp and fish platter. The order came out quick, fresh, and really tasty. It was a great value and a very satisfying meal. The store was clean and the staff friendly. read more

Long John Silver's - Shrimp and fish platter - Seafood Near Me - Plano, Texas

They just completed an extensive remodel. It definitely smells better but no improvement in service. Floors and tables ares sticky and they are Always out of things. About a month ago they were out of ketchup and today they have new malt vinegar. Remodel is great, but inconsistent availability of condiments is annoying. read more

Being part of the secret society who's keeping LJS going, I'm so happy to see the newly renovated Long John Silver's in Plano! The restaurant finally got the much-needed facelift, and it looks fantastic. The updated decor creates a fresh and inviting atmosphere that makes dining here much more enjoyable. The food remains classic Long John Silver's--crispy, comforting, and satisfying. It's great to see them keeping up with the times while still delivering the familiar flavors we know and love. If you haven't been here in a while, it's worth stopping by to check out the new look! Service was really cheerful, Lashavia , the joyful lady who helped me with my order made sure I got everything right . Come see her! read more

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Fast food is not easy to mess up as the food was the one part of my meal that was fairly descent. The restaurant was pretty dirty. While the tables tops were cleaned, the floors were all pretty sticky. The drink station was full of mold and dead bugs. As much mold was in the drip tray, this had to be overlooked for weeks. Hadn't been to this franchise in several years, now I remember why. Stick with Captain Ds! read more

Where's the fish??? Very very thin fish, all batter that was extremely overcooked, dry and hard. The chicken strips looked like nuggets, the hush puppies hard and overcooked. Service was ok, ambiance not inviting. read more

Long John Silver's - Very thin fish. All batter!! - Seafood Near Me - Plano, Texas

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I order three of the six piece fish along with the 15 piece shrimp. It was a pick up order that went well and prepared fast at this location. The place was clean and the employees are really nice. The food was beyond delicious! I loved the batter on their fish! This place is a really good place to get seafood. read more

Stopped in today as it was their Grand Opening after a complete remodel. They gutted the whole restaurant and revamped everything. The place is clean and smelled fresh. Huge improvement as I wouldn't have stepped inside the old one. We ordered the chicken meal and the Cod fish & chips. Food was a solid OK for fast food, no complaints and as long as it stays clean I'll return. Service was excellent, Paris took our order and he was very friendly and ensured we had a great experience. We were the last dine in customers of the day & they offered us a free cheesecake! For fast food I would recommend, hope they don't let it go over time. read more

Long John Silver's - 2 piece Cod with Coleslaw & waffle fries with Hushpuppies - Seafood Near Me - Plano, Texas

Picked up a family meal at drive-thru. Server was friendly and prompt. Service was fast. Food was awesome. Thanks!

Usually a good place to eat. Food was cold and greasy. Restaurant was clean but girl behind the counter kept scratching her wig which was gross. Young man checking us in was really good and friendly. Company is now putting coleslaw in plastic containers even if it's to be eaten there. Such a waste. Language coming from behind the counter was not necessary and not needed to be used. read more

The food was good but the customer service was absolutely HORRIBLE. Walked up to the counter, said hello to the girl working. No response. Stated my order and she said what drink and sides. I looked back up at the menu and I said it doesn't come with a drink. Again, stated my order. The mat by the drink station was so sticky I was second guessing my food. Got my order, it was correct which is good. I asked for 2 vinegar packets and she pointed to a single bottle near the floor and said can I just have 2 packets. She gave them to me. As I was eating a saw a potential customer standing waiting to place his order. The guy, I'm assuming working the drive thru, rang up orders right in front of the potential customer and he never acknowledged him. Finally the girl working the counter came up and was bagging an order, no acknowledgement of said customer. He turned around and walked out, don't blame him. You can clearly tell the girl working the front counter is questioning her life choices. Again, food was hot and fresh but customer service horrible. read more

Disclaimer: I don't believe one can compare a fast food chain with any other restaurants but fast food chains that provide similar fare. For that reason, this review is based solely on what I think of this LJS restaurant compared to other LJS and Captain D's, since they really are the only ones of this type within the north Dallas/Plano area that offer "fish and chips." And, on that note... I have been eating at this LJS for a few years now and the food has always been good and hot. The staff has also been friendly and delivered my orders promptly and courteously. The dining room though has apparently fallen victim to what I believe is a desire of LJS's parent company struggling to keep its profits higher while trimming fat. And, a dining room looking aged and out of date appears to be the result of trimming the fat. It is somewhat sad that it's gone the way it has for niche restaurants like LJS, because I am certain there are quite a few die hard fish and chips lovers like myself who would love to see such a resurgence in LJS business that there would be trickle down benefits enjoyed by loyal customers like myself; larger portion sizes, more modern dining rooms, nicer restrooms, and more staff. It sadly just seems like a "floundering fish." One other inherent problem of fat trimming is a struggle to hire and keep quality employees. While the staff at this LJS has always been attentive, friendly, and courteous, on a recent visit, I overheard a couple of the employees making small talk and their conversation was quite profanity-ridden. Definitely not something I thought was work appropriate or language that should be used in earshot of customers. All things considered, I am still a major fan of LJS and will still frequent this LJS location! If you're a fan of fish and chips and want prompt service and hot food, you won't be disappointed visiting this location! Eat well. Be well. Cheers! read more

These are lobster bites for $4.99!! This is a complete rip off! Gave the newly remodeled long John silvers 2 chances yet nothing has changed! Shift lead 01/03/2024 7:45pm handed these to me and thought this was ok! Will not be visiting this location ever again and will advise the same to others locally! read more

Long John Silver's - Lobster bites $4.99 - Seafood Near Me - Plano, Texas

I don't know if there was new management after the the remodel. Portions are about half the size of what they used to be. Service is bad. This place has been ruined by the current management . read more

New renovated building, good service ! Good fish and price They are trying hard . Added few new items read more

Well, tried to give this place another chance after previous poor experience a few weeks ago. Alas, the same result..... The fish was so overcooked (fried) it was almost inedible and waffle fries were too mushy. Ended up having a dinner of coleslaw and hush puppies read more

Love this place! Always good food and good service. Have been going to this location for years.

Ordered 2 piece fish meal, when I arrived to pick it up, no one was at the counter, no one for five minutes, then I just look on rack and found my order myself, not customer focused, then when I opened my meal, two pieces fish but maybe 6!fries for a about order of fries, very disappointed, food was better before remodel read more

I think there's new management here compared to previous couple years. All I have to say is I LOVED it and it feels like the LJS of golden days again. Went on a Wednesday evening 7pm. Got the battered fish and shrimp platter for $12.99 dine in and they brought the tray to every customer who chose to dine in. They followed up to ask how the food was, and overall showed a lot of great friendly customer service. It was a little under 10 minute wait time, but I'm not someone who cares when it's fried to order. All the tables were so clean, no greasy oil hanging in the air like some fast food places. Food was perfectly crispy and golden and they were generous with crumblies without me asking too. Battered shrimp was so tender and juicy inside. Cole slaw is the right balance of sweet and tangy. Green beans are classic. Hushpuppies are always tender and to die for. There are literally seafood restaurants who charge for more and can't get the food to taste as good or have as much value. Shoutout to the team that was working. read more

They won't make it. They just can't do anything right No tarter sauce, keep accidentally turning of the frier, can't ring up your order correctly, Arab guy is nutso. Help is retarded. read more

Wonderful food that is not available where we live in Sugar Land TX so we shall be back

Food was great, but the real reason for the 5 star review is Crystal, the manager, for her supreme customer service. Finding managers who are kind, patient, and truly care to do right by the customers is rare and she is a gem! Will definitely be coming back to this location because of her. read more

The wife and I came here for a quick lunch. The food was expected and we had a good experience with the manager and server. We plan to come back because of the service and the food was as expected like the other ones we have been too. read more

Long John Silver's - #10 Combo Plate. - Seafood Near Me - Plano, Texas

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A return to Long John's of old! The fish was cooked & battered perfectly! Shrimp & chicken were as well! Fast service & great staff!

These are the "Baja shrimp tacos" that I waited 20 minutes in line and paid close to $20 for. read more

Long John Silver's - "Shrimp tacos" - Seafood Near Me - Plano, Texas

We haven't been to a Long Johns in over 10 years. After driving home we saw this location in East Plano and decided to indulge in over greasy food. It was clean, employees super nice and food was really good. Just as I remembered it from years ago. We'll definitely make another trip here just for the crispies, hush puppies and fish! read more

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I'm kinda sad. I went to LJS many times 50 years ago or so. The fish was thick, maybe 1/4", fresh-tasting and flaky and the batter was crispy. Tonight my fish was thin, dry, tough. I ordered clams, hoping they would be like Howard Johnson's of yesteryear. But they didn't measure up. When we pulled in at 6:30PM, the restaurant was empty, one car at the window. How can they survive? Might have something to do with quality control. read more

Went to get lunch sign says dinning room close the door is unlock i walk let not forget im in a 18 wheeler i can't go thru the drive thur got my head chewed off for walking thru a open door i promise i want b back to this fucking location bcause of rule Asa Employees don't know how to talk to customer my bad for walking in a open fuck Lone john silver read more

Long John Silver's - Seafood Near Me - Plano, Texas

Ate inside here on Friday evening and had a good experience. Fish was super hot and fresh and shrimp were good and crispy too. Fries were very hot and crispy too. The cashier asked us what condiments we wanted and gave us napkins. Their foundations drinks tasted like they should. There was also a big sense of "team" at this location. Also was fairly clean, nothing that was dirty. Will come back! read more

Never again. I stopped going to this store for over a year because asking for extra tartar sauce was like pulling teeth. I finally gave them a try again. The first time when I asked for extra tartar sauce the girl at the drive thru asked me how many, I told her 10 and had no problem. Today I stopped by again and told them I needed 12 tartar sauce and 6 shrimp sauces. When they brought the food out to the car, I again asked if the 12 tartar sauce and 6 shrimp sauces were in the bag and he assured me they were. When I got home, only half of the sauces I asked for were in the bag. If my wife runs out of sauce when she's eating fish she'll stop eating. Needless to say, she didn't finish her meal. Guess it's going to be Captain D's next time. read more

This is one of my favorite fast casual restaurants in the Metroplex. sometimes you are just craving seafood, that does not cost an arm and a leg. Long John Silvers offers up a plethora of seafood types from cod to family pleasing baskets and platters. The interior is just your basic Long John Silvers, but immaculate and clean enough to impress Martha Stewart. You place your order at the counter and either pick it up when your order is called, 430 bring it to you. Most meals are around $5 to $7 dollars with ulimited drink refills. Since it is on the east side of Plano, you are all but guaranteed to see some hot Hispanic men too. read more

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Ordered Fish & Chicken combo thru the drive thru. Later began extremely ill with stomach issues. I've no doubt I had food poisoning which lasted for hours and cost me a day of work. I usually visit this location if I'm in the area. Never again. read more

If I didn't have to give one star, I wouldn't. My mother in law was visiting from Houston and wanted fish from Long John Silvers. Admittedly a place I do not frequent. When we arrived Victoria, who was busy wiping down a counter away from the counter register asked my spouse, "Is this for here or to go?". My spouse promptly responded, "Its for here, but we may need a minute to decide." She promptly and rudely responded, "You need a minute to decide if it's for here or not?" We decided on our order and I took my mother in law to a table while my spouse ordered, at which point Victoria constantly interrupted asking questions that he had already answered, sometimes twice about, "Well, what sides do you want?", or rudely interrupting and asking, "Well which one do you want, the two or three price?" I walked up to the counter and said we need to leave. My spouse told the employee that she was one of the rudest people he's encountered. When she responded, "I didn't do anything", he asked for the manager. I'm saddened that I'm even typing this much in a review. This individual was rude, what appeared to be racist and I am shocked how the Manager mid-handled the situation. Albeit choice words were said and regretted on behalf of my husband, but when a representative is smirking and blatantly rude, it's unacceptable. I didn't want to go to Long John Silvers, I'm disappointed I wasted my time going, and I'm disappointed I am wasting my time with this review over someone who means nothing to me. Coincidentally, we went to Cap'n D's and had a wonderful, hot meal with excellent customer. Just wait until you see that review. This restaurant was dirty, the exterior is run down, the grass needed to be mowed and there are weeds all over. I do not recommend it and if you're craving fried seafood, head down to Cap'n D's on 15th Street. read more

Extremely bad customer service! Stay away from this place. I even tried contacting their district manager and didn't get any response. Shows you how much they care for your business. read more

terrible drive thru service. Gave my order to another car and instead of getting me a new order they gave me the order that was in another car where they looked through it to verify that it wasn't their order. no consideration of the covid protocals. now I wont eat it because of fear of covid 19. SMH. read more

We simply asked if the lobster bites could be a side and instead of apologizing with a no, we got a very stern "lobster bites are not a side sir" (my husband was ordering). There is absolutely no reason to be rude like that for asking a question! I work in the fast food industry as a manager and get asked stupid questions all the time, it's called customer service! She didn't have a name tag nor did she have her shirt tucked in. Very sloppy, rude, and unprofessional! Somebody needs to retrain her or maybe this job isn't for her!! read more

They served me burned shrimp that tasted deadly they have no business serving people this. I will never set foot near this place again SHAME ON YOU all . read more

Long John Silver's - The shrimp was so disgusting I had to spit it into the box . Call them no accountability. Calling corporate to have them explain this. - Seafood Near Me - Plano, Texas

They are always so well mannered and professional when I come through the drive through. Fresh fried fish and shrimp is awesome. Even if it's not good for you. Also this is the only place I use the malted vinegar on my fish and shrimp! read more

It always looks like only one employee on duty most of the time, quality of food is poor. Fish was dried out, and chewy. Can't recommend this location anymore. read more

This place is hidden away in an area I drive by a lot but never stop. But when I need a fish fix, I'll drive through and get some. It is a good basic fish and the hushpuppies were nice and hot and just spicy enough. The tartar sauce was not good so it's good that I usually don't need very much. Plain fish was fine with me. This location is old and very basic. At first glance, you might not want to go in but it is clean. read more