We had a great experience using Lon Smith to replace our roof after a hail storm. We initially had another company come out and look at our roof and once we filed our claim they would not provide us with a quote unless we told them how much the insurance company was going to give us. I thought this was very shady and decided to try another roofing company "Lon Smith" that was recommended by a friend.
Trent came out for the initial inspection of the roof and he spent a solid hour to write everything up to make sure it was all documented.
Once the insurance company came out and told us how much they would pay for the roof replacement, Lon Smith worked on my behalf to negotiating with the insurance company on why the replacement of the roof was more then originally quoted by the insurance company. It was nice to not have to do this part on my own.
Trent did let us know that our roof did not have adequate ventilation according to today's standards/code. At no cost to us, they installed more ventilation and also upgrade the previous ventilation that was used.
The actual replacement of the roof went as well as I would think a roof replacement could go. They showed up right on time in the morning, and began bright and early. I went to work, while my wife stayed home during the installation, and by the time I returned from work at 5 they were completely done. They did a wonderful job laying out tarps to catch nails and debris. They also performed a thorough cleanup.
One thing that separated Lon Smith from the rest besides everything that I previously mentioned was, they have an employee come by a few days later to inspect the work that was completed to make sure everything was installed correctly. They also asked if we had any concerns, which we mentioned a few minor things like we could see some finger prints on the siding of the house, which he took care of.
So to sum it up, I would say it was a pleasure to work with Lon Smith, and they really did a great job on our roof. read more
