Rude disrespectful ladies! The most snotty of attitudes! They Improperly installed my roof! Installing roof flashing is critical in keeping a house dry. An experienced roof contractor will flash all vulnerable areas around home correctly because they care about the quality of their work! Though valleys are not considered a roofing penetration, they are still required to be flashed and waterproofed. So with no flashings or a ice and water shield installed and only ten pound felt with weaved shingles it's no wonder I got a leak. I was/am still under warranty until end of Dec 2022 because the roof was built 1.5 years ago.. however because I had someone come check it out and put a tarp down because it was going to rain all weekend and I'm sure as heck not climbing up onto a steep roof! They are saying my warranty is now null and void. So hanging Christmas lights, fetching a neighborhood kids frisbee off the roof or putting up a tarp to prevent further damage throws the warranty out the window? That makes zero sense If it had been installed properly, or they had cared to fix their mistake instead of making claims that my warranty is void, and being rude as heck then I wouldn't have to contact the attorney general Ken Paxton or inform D.R. Horton of their contract workers mistakes. (My house isn't the only one) And if I have to file a formal BBB complaint i will. Their website claims and I quote "they take pride in providing outstanding customer service, quality, craftsmanship, and installing only the best rated roofing products available. Each Southern Roofing roof system is backed by a rock-solid, iron clad customer service and workmanship warranty."
Haha yeah sure your do.. oh and the real kicker. They manufacture their own roof flashings and apparently don't bother to install them. Haha
I want to be reimbursed for having to pay 2k out of pocket because they didn't install the roof properly! read more