I reached out to Heights River Oaks Houston Locksmith because I was interested in locksmith…read moreservices and expected a straightforward process. Unfortunately, the customer service was a dealbreaker. From the start, the lash that answered the call did not appear to want to help. I gave her my problem and she said ok, she could have someone out in 40 minutes but I had to pay for it now. Paying for it upfront prior to anyone showing is not common. I have used multiple different locksmiths for all my offices throughout Texas in the years and never once have they insisted on this. When I wasn't comfortable with it she said it was because they couldn't take payment on site. I told her I would pay the moment the locksmith stepped foot on my property by phone. Then somehow, miraculously, she was able to take half now then half when he showed up (even though she had just said she couldn't take payment on site). She then continued to yell (yes, she was already yelling at this point) at me when I said I would just leave my experience with their customer service for others. If you want to hear it I'm sure she could give you the recording as she said it was recorded and she would sue me if I left a bad experience review. In the end, I obviously decided not to proceed and went with another company that was responsive, honest, and respectful. Sharing this in case others value being treated fairly and respectfully as much as I do.

Excellent Service - Ask for Matto!…read more Matto helped me out and I honestly couldn't be more satisfied with the service. He was professional, fast, and very knowledgeable about what he was doing. He showed up on time, explained everything clearly, and got the job done without any hassle. You can tell Matto takes pride in his work. He was honest, respectful, and made the whole process smooth from start to finish. Pricing was fair and there were no surprises. If you're in Houston or the River Oaks area and need a locksmith, I highly recommend Matto at Heights River Oaks Locksmith. I'll definitely be calling him again if I ever need help in the future.

This has got to be one of the worst run businesses I've ever experienced!!! If I could give ZERO…read morestars, I would! PLEASE do not waste your time dealing with these extremely unprofessional people and please don't waste your hard earned money here either!!! I came in a week ago to simply get a copy of my car key cut to the new remote, which I had just bought elsewhere. The guy who cut the key charged me $50 for the new car key. I paid it and walked to my car to try it, but it didn't work to turn the ignition. I went back inside to tell him and he came out to try it himself, but it still did not work. He went back in to "re-cut" it, tried it again, and again after that, but it never did work. He told me that he would just put my old working key on my new remote and get me on my way. He did that AND KEPT THE FAULTY KEY. I asked for a refund for the key that he cut, which didn't work, and therefore could not be used, SO HE KEPT IT. He told me that he wasn't authorized to give refunds, but that I could come back any other day and that the manager would be able to help me with that. So I came in today, with my 2-month-old daughter in hand, for what I thought would be a quick and easy refund exchange, but instead was met with the MOST hassle that I have ever had to deal with from ANY business in order to get my money back. I walked in and explained my situation to the owner/manager and he straight up told me, "No, you don't get a refund for that. He went through the trouble to cut the key for you, didn't he?" I explained again that the key, which is what I paid for, didn't work, and ultimately WAS NOT GIVEN TO ME, so I would like my money back for that. He had the audacity to deny my refund, claiming that they did me a favor by swapping MY old key into MY remote. As if that's what I paid $50 for! He called the guy who originally cut the key and asked him about it. I'm not sure what the guy told him over the phone, but the owner laughed and said "No, I'm not doing that. I'll take care of it" Then he walked me outside and tried to tell me how I wouldn't be getting a refund for the key because the guy did me a favor by swapping my old key into my remote! I told him that I did not ask him to do that, nor is that what I paid $50 for, and THEY kept the faulty key! He told me it was still time spent and at best he could give me "half of my money back". HALF! As if that is an acceptable resolution for selling me defective product that I never received. I told him, no, that I wanted my full refund for the key I paid for that didn't work and I never received. I told him all the guy did for me was swap MY original key onto MY new remote, which I could've done myself. To that he said "Well, why didn't you?" I told him because he offered and didn't say anything about charging me, because if he had, I would've told him no. He told me "Half. Take it or leave it." I told him that I'm not leaving without my money back, and to that he told me, "Well, how about, just to get your ass outta here, I just take the key off, give you your money back, and you can put it on yourself!" I immediately told him to do it because I'm not paying $25 for anything that I can easily do myself and IS NOT what I was charged for in the first place. This whole exchange took place outside, in the cold, for about 30 minutes, while I was holding my two-month-old daughter in my arms, wrapped in a blanket, and this unprofessional, rude, and heartless manager couldn't care less about her wellbeing or helping me resolve the situation, when HIS BUSINESS was holding onto money I was charged for faulty merchandise that was ultimately not even given to me. I honestly can't believe that a business can operate with such blatant disregard for its customers, but I truly hope that this establishment doesn't last much longer, so they can't continue to scam, intimidate, or mistreat other people in the surrounding community. This place is a disgrace!

Stayed for 30 minutes to get some keys made, had to bring my own music, great service, just kinda…read moreboring.

I had a lock that I pretty much messed up. I took it in and they were able to put it back together…read morefor me. I didn't have to use them for anything else, but this was good to know. It's convenient location definitely were returned if needed I would definitely be back here.

First of all, I will say that I AM a senior citizen, I had Dixie Safe & Lock to come out & change…read morecode on my safe. They are over an hour drive from me, The technician (Tin Nguyen) was GREAT - He explained everything about new code, had me to open & close safe a couple times. I Thought I had it, but NOT! I guess I should also say I have a little memory problem. A few days later I decided to put things in the safe -- & I couldn't do it! I thought I had really goofed everything up. I kind of Panicked! Tin came back out, showed me & explained what I did wrong. This time I took notes, lol. They are such an AWESOME company! They did NOT even charge me for that LONG trip & coming back out! I HIGHLY recommend them! (( * _ * }} SMILE Nancy

I would highly recommend North Belt Lock and Key Service. My family has not used any other…read morelocksmith because we are happy with the service we've received and have not needed to find a new one. I've gotten the locks on my house and mailbox changed. When I called to make an appointment he said he would be at my house between a two hour time frame and he was on time and called me a few minutes before he arrived. Great availability, reliability, communication, and efficiency. Although they're based in Spring, they will drive to the Houston area. They accept credit cards as well which is convenient!

I called Robert late afternoon on a Sunday and he answered promptly (while others I've called…read moredidn't answer at all). He provided the quote and was at my house in Spring in ~30mins. Great service and communication. Glad to now have him in my contacts for future needs.

Recently had to get a new key fob for my vehicle and somebody recommended this place and everything…read morewent amazing. Brandon assisted me with the process of ordering a new key fob, it was shipped and came in the very next day and he programmed my key very quickly. The entire process was seamless, price was very reasonable and I would recommend these guys to anybody and will be coming back to them for any future needs!!! Thanks again.

I recently purchased a used 2021 Ford Mustang. As usual it only came with one key. I purchased an…read moreOEM key online and took it to these guys to program for me. It took them less than 15 minutes to successfully program the key and cut the emergency lockout key. Works perfect. Cost was about a fourth of what the dealer wanted to charge. Great work. Definitely know what they're doing.

Quick to help out a local business after a bad experience with another locksmith! Made it out in…read morejust minutes and was quick and helpful.

1st Choice Locksmith is a great company to deal work with. All of my locksmith business always…read moregoes to Rick. This company is reliable, knowledgeable, and always willing to help.

9.16.22 I stopped in here to get a few keys made. They…read moregentlemen was quick and efficient. I can not complain. He did exactly what I asked for. They have tons of keys for your cars here. You know the kind that cost you a $200 plus at the dealership. They have safes in al different sizes too. I did notice that the receipt has a different name on the top than Saylor's; not sure why.

My key got locked in the ignition and had no way to get out. Andrew came and tried for over an hour…read moreto get it fixed, and when the job developed into something more than expected, Josh came out, solved the problem and got me all situated. Thanks to both these men for helping me out and for what I feel is affordable pricing. Highly recommended.

Excellent, friendly service. They were able to come out when we needed them, and the work was done…read moreefficiently and neatly. Their office staff is super nice too.

The owner was very helpful even though he was understaffed for the day. Was very diligent and took…read morecare of everyone. Was very helpful after cutting my vehicle chip key and I could not reprogram. He was able to get it done very reasonably. Definitely will return here if I need a locksmith.