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    Lockbox Storage Elkhorn

    5.0 (1 review)
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    Public Storage

    Public Storage

    (5 reviews)

    West Omaha

    The on-site staff at this location are phenomenal -- truly helpful, professional, and kind. They…read moreare the only reason I have stayed as long as I have. Joshua specifically has earned Public Storage their single star. If I could review him personally it would be 100 stars. Unfortunately, the problems start well above them and have gone unresolved for far too long. Despite repeated assurances, I have yet to hear from the regional manager regarding months of ongoing billing issues. I am paying a premium for climate-controlled units, but the climate control does not work -- creating serious concerns for the items I store. The app that is supposed to control gate access does not work and is not even connected to all the gates. Parking enforcement is non-existent, with people frequently blocking others in. There are no garbage cans onsite, so tenants leave trash scattered around the property without a place to throw it away. The design and layout of the facility is the best in Omaha, but it is being mismanaged and allowed to fall into disrepair. Worse, instead of rewarding long-term customers, rates are constantly raised above the prices offered to new tenants. I currently rent about 1,100 square feet of storage and am paying close to $1,000/month -- significantly more than when I started. Their increases have now made it a better value for me to rent a commercial building then to continue to rent storage units from Public Storage. I was asked to leave a review as part of my check out, and I am happy to -- but that request should come with a willingness to address these very real concerns. Until upper management becomes responsive and accountable, I cannot recommend Public Storage to anyone looking for reliable, professionally managed storage in Omaha.

    I originally rented a 10x15 unit at this location online in October 2023 for $83/month plus $15 for…read moremandatory insurance. The unit was clean and I never missed a payment -- I was on autopay with no issues. Less than a year later, I received notice that my rent was being raised to $206/month -- more than double my original rate. At the same time, Public Storage is advertising larger units (11x20) on their own website at $120/month. The same size as mine is currently listed between $76 and $120 depending on promotion. When I called to dispute the increase, the property manager admitted this is a corporate practice and said he doesn't like it either. He offered to knock off about $50 -- but that still left the total well above their advertised pricing and my original rate. I declined. I've since filed a formal complaint with the Nebraska Attorney General, and I'm also keeping my Google and BBB reviews public to help others understand how this business operates. Rent increases are legal -- but when they're hidden behind vague terms and not aligned with publicly advertised rates, it becomes unethical at best. Unless they change their practices, I strongly suggest reading reviews before renting here -- and filing a complaint if this happens to you.

    Two Men And A Truck

    Two Men And A Truck

    (85 reviews)

    I hired two men and a truck for our move & the guys did a great job…read more It renews my faith in the younger generation to see kids with a good work ethic. I had an issue with timing & wrote the management about things & they got back to me promptly to handle my issue. That kind of thing shows that they care about the customer and it's not something you see in every moving service. Overall, I had a pleasant experience with Two-Men & a Truck... I'd hire them again and I'd recommend their service to anyone looking to hire a good moving company in the Omaha area.

    I was very disappointed by the service I received during my move. Two of the three members of the…read moremoving crew did a good job, a third was less motivated and left boxes in random rooms despite being clearly labeled. I had more miscellaneous scratches than expected on wooden floors and dinged the paint. But I would not have left a bad review based on that. When the crew arrived, they told me that they didn't have enough time to do my move because they had a seven hour move scheduled afterwards. I told them that I had described the situation to the estimator, saying that I could tell them the big items but simply had no idea how many boxes I would have. She suggested a number and gave me an hourly rate which I found acceptable, assuming that they would stay until the work was done at that hourly rate. Instead, I got 2/3 of my house moved. Some of that was my fault because I could've been more accurate if I had been finished packing when I made the appointment, but based on the shear number of rooms and large items I described the estimator could've done a much better job, or told me to call back as the moving day got closer so that I could update the estimate to assure enough time. Even if that, I would've gone back to the devil I knew too to finish the move. There were a few things that needed to be corrected from the move the prior weekend that I assumed they would do when they came back out, but when I called the next week to schedule the second move, the estimator he told me that he would charge for it in my current move despite the fact that it was work was left undone from the previous move. When I noted this, he said that they would've sent a crew out at no charge but they couldn't do it for free when they were sending new crew out. That was the final straw and I decided to use a different company.

    Lockbox Storage Elkhorn - selfstorage - Updated May 2026

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