I'm so angry, I can't even sleep. This company was the provider for my house cleaning service via amazon.com. Why a lock smith company is in the cleaning business is curious, but initially this was not my concern. Amazon tells you, you'll be contacted by the service provider 24 hours before service. I got a call at 9pm the night before. I was annoyed, but got over it quickly. To shorten a very long and frustrating experience, BEFORE the cleaner came to my house, I will just say he was over an hour and a half late. Again, I was annoyed, but glad to be getting a cleaning. I had a very important day happening during this cleaning time, so I had my mom come to let the cleaner in and take my dog out of the house. I'm going to skip a lot of detail here because I'm too angry to write it all and it's too long. The most important to me was the final product. Here's a summary: he was at my 2bd/2ba apartment for 5 hours. 1 bedroom did not need to be cleaned and I explained this because the person was still moving in and there was boxes everywhere. It had just been cleaned, new carpet and painted. Therefore 1 bedroom/2 bath left to clean. Here's SOME of the areas not cleaned: toilet, bathroom sink, bathroom floors, bathroom counter, kitchen floors, kitchen surface next to stove, kitchen table, nothing was dusted, in any room. I paid $230 for a "deep" clean that was supposed to include the oven and refrigerator. There are so many other areas not cleaned that I'm too angry to list them. I took some pictures, but again I got frustrated and gave up. There was still popcorn all over the living room rug from the night before. Still tooth paste in the sink from that morning. I can go on and on. Honestly, I am leaving out a lot of detail about my conversations with the cleaner himself. So much more to this story. Point is, if you get them as your cleaner, cancel! It's hard to catch dust and goo in a picture. but I did my best with these pictures.
UPDATE SEPT. 2017:
I am not sure why the owner of the business is claiming I am "competition". He has obviously deleted his earlier comment asking me to contact him so that he could "make it right". I am a private individual who was assigned a house cleaner via Amazon, sent by Lock & Security. I am including images of my order proving that the service was provided by them. For a business owner to make fake claims about me being competition, because they got a bad review, is just shady. If you want to make such claims, don't attach them to my review. Since he has a history of deleting his comments, here is the comment I am referring to...
Recent Comment by Lock & Security: "Thanks to our competition for the negative rating, we must be doing something right." read more