After a minor fender bender that left a sizable dent in my front bumper, I used Yelp Projects to…read morefind a repair shop. Auto Papa immediately provided a quote. I visited their shop and they explained my repair options in detail. The day of drop off was simple and they explained the repair. At pickup, the repair was PERFECT! I couldn't even tell a repair had been made and the bumper looked like it did from the factory. I would highly recommend using Auto Papa!

I called in advance to make an appointment for an estimate and they said no need, just come and…read moreit'll be 10 mins. I did as they said and showed up. ALL 3 of the employees on the premises avoided me. No one even bothered to look at me. I tried to approach nicely saying excuse me, and all of them don't talk back. They just gesture their hands at me to go away. Like I am seriously shocked... Horrible service. To note, I did go to the office first because I read the sign. But no one was there and I waited with no one coming in to help me. So that is when I tried to ask the employees. I've never been here before so I wasn't sure if someone knew I was waiting since I had no appointment, per the phone call. Well, now I know to never come here.

This review is regarding the experience I had with Neue Auto last week, when I brought in my car to…read moreget the key warning light checked out. The key warning light had come on in my dashboard a little over a week ago and has stayed on ever since. After doing some initial research on the internet about what it could be, I began to get concerned that it could potentially be a safety issue later on. All the worrying prompted me to send an inquiry out via Yelp, and Neue Auto was the first to respond, saying they're able to take a look at it. They were up front with their diagnostic fee and had an appointment time available the following morning. I brought the car in the next day, and Alvin (their service advisor) checked me in. I explained what was going, and he said they would run the diagnostics and see if they can figure out what the root cause might be. They offered a courtesy one-way Uber ride to get to where I needed to go, so I didn't have to wait at the shop, which was very much appreciated. After the shop ran all the tests, the results came back inconclusive (i.e., test findings indicated no error codes that could be causing the key warning light to turn on). Alvin took the care and time to explain everything they did, in great detail. Alvin was very transparent and provided his professional inputs regarding the situation. He recommended to just keep monitoring the situation, since no error codes were showing, which were related to the key warning light. He said, at this time it's too early to say what exactly is going on, as other symptoms would need to present themselves in order to figure out a precise fix -- and this is regardless of whether it is getting serviced at Neue Auto or some place else. Given that they couldn't find anything wrong, they waived my diagnostic fee, for which I'm extremely grateful. Even though the diagnostic findings didn't reveal anything, I am appreciative for the time and efforts that Neue Auto put in to investigate the issue. At least I have a little more peace of mind now, knowing the vehicle is still safe to operate (even with the key warning light on) and that it won't suddenly die out on me while I am driving it. Thankful for the reassurances that Alvin gave me regarding my concerns. Mahalo again to the team at Neue Auto for their help and in-depth assessment! Pros: complimentary one-way Uber ride, honest and informative feedback Cons: only open Mon-Fri, and the shop location is tricky (i.e., tucked in at the end of a narrow alleyway, so coming and going might be challenging, especially when it's busy and full of cars, as the tight thoroughfare is shared with a couple of other auto shops)

Neue Auto is a rip off and I'm still so pissed off about this that I finally decided to post it…read more This incident actually occurred in 2023 when I had a Kia Forte, which I no longer have because the repairs that they charged me over $800 for were not effective. On top of that, they would not let me take my car home that Friday (because I worked weekends) or they were gonna charge me an additional $150 to RE-assess my vehicle AGAIN that Monday. So in addition to the $847.80 that they charged me I had to rent a car which costed me an additional hundred something dollars. My car kept dying as I was driving, and I had previously had a AAA read out that said that my alternator was fine. Neue Auto insisted that it was the alternator and the serpentine belt that needed to be replaced and guaranteed their work. I authorized them to do the work because they insisted they were the professionals, but this did not fix the problem. I attempted to remedy this with the manager and instead of doing things in writing so I could have documentation he insisted on calling and trying to smooth talk his way out of the promises that his business made. Needless to say I had to replace the vehicle. The reason that I am saying that they're a rip off, is not only because the vehicle was still presenting the same problems, but also because this is what they sent me as "proof" that my alternator was not working. Please keep in mind they never actually gave me this receipt for the readout, and it's stapled to a bunch of other receipts that I have no idea what they are. To sum it up, avoid Neue A uto or risk unethical business practices that don't actually fix your vehicle but still take your money. I would've given them zero stars, but that's not possible. *** EDITED TO RESPOND ** Fast forward to now - Like I said, I'm still so pissed off that YOU - Nick, owner/manager promised that the alternator and serpentine belt would fix my vehicle and it didn't. And instead of fixing the problem, you talked around in circles acting like your business doesn't have any obligation to actually stand behind its work. And I am certainly NOT contacting you again because you're a creep who thinks that you can get away with unethical shady business practices because you are the "professional." I stand by my statements and recommended people stay far away from your business. Not because you rip EVERYONE off - but because you rip off at least some of us. And that's enough for me to let others know they could be next.

It's been 2 years since my last update and I'm here to say that the shop is still amazing!…read more Jessica responds to my texts and inquiries Right away and Darius, the mechanic, works efficiently and quickly. His work is the best quality and the best part is that I'm not being ripped off and being charged for more than what I need. Oahu auto shop is the best!

Had the wheel bearings done. They had an appointment available, price was spot on and they are…read morevery knowledgeable and honest with their work. Jessica replies even after hours to help with quotes and scheduling!

Kanoa Chang makes the entire Honda Windward team and the Honda brand shine brilliantly in the…read moreautomobile industry! Recently he went above and beyond to assist me with an emergency auto service need and did so with compassion, understanding, efficiency and professionalism! Because of employees like Kanoa, I will switch my service location to Honda Windward and in all likelihood, will purchase my next Honda from Honda Windward as well! Kanoa is a true professional who takes care of the customer and has made a Honda Windward believer out of me!

God honest work done here. But diff to get an appointment though. Good place to get repairs done.read more

I'm a regular customer at the Kaneohe store. One standout Clerk is Brooke. She is always…read morecourteous, professional and efficient. I will continue utilize this business.

You must come here. I have never ever made a rating on yelp, but I had to. I just moved to the area…read moreand they helped me get my car situated. I walked in looking for advice on tires, but they were also able to get my car sorted with a full set of tires, an oil change and an inspection for the state. Wow. They price matched with Costco for the tires even. Not only did they price matched, they even gave me $25 off for uber. There was a long wait but it was worth it. Clearly everyone in the area wants their service. Also, I parked out front (where I wasn't supposed to) and one of the gentlemen offered to move it for me. He was so kind. They're the best!

Ricky and his shop did it again!!! Absolutely amazing …read more They did the Struts and Bushings and it's like driving a brand new car. I NEVER let any other shop touch my car. The absolutely the BEST SHOP ON THE ROCK!!!

Auto repair in Kaneohe, Oahu, Hawaii…read more.. My coworker would rave about Lloyd at Kaneohe Auto Care. I should have taken her advice earlier. After dealing with mediocre service at another Auto repair center, I'm switching to Kaneohe Auto Care because of the friendly, honest, efficient service! I brought my car to be repaired without an appointment (because it was an emergency) and got a call in the afternoon - saying that my car was done! Thank you so much, Ricky (new owner), for being prompt and dependable! Thanks for squeezing me in!

Paul is to knotch! Diagnoses the problems with your vehicle and charges a fair rate! He takes great…read morecare of all my vehicles!

Paul is absolutely the best in auto repair (including things like windows!). He has maintained my…read moreclassic TBird for several years and I appreciate him more every time I take it in.

I recently had work done on my vehicle with 170k at RNS Automotive and was thoroughly impressed…read morefrom start to finish. From the moment I scheduled the appointment through the repair process and my departure, the entire team was extremely professional and communicative. Every step felt organized, transparent, and customer-focused. What stood out most was the office staff's ability to handle even impatient and rude customers with remarkable grace and professionalism. It was clear they prioritize patience and respect no matter the situation, which creates a positive environment for everyone. Glory was superb in her communication. She stayed in constant contact with the technicians and relayed updates to me clearly and promptly. Whenever I had more detailed or technical questions, the technician stepped in and spoke with me directly--exactly the kind of straightforward service you hope for. Overall, RNS Automotive delivered an experience that was efficient, respectful, and highly professional. I left feeling confident in the work and genuinely appreciated by the team. Highly recommend them to anyone looking for reliable automotive service with excellent communication and outstanding customer care.

I Just had open heart surgery on my rig in RNS. From diagnosis to pick up the work and customer…read moreservice here is top quality! Very knowledgeable and skilled team. Friendly people working very hard in there.

Fair, easy to work with. I've recently started bringing my Honda to Rocky's and have had nothing…read morebut positive experiences. They are quick, responsive, do good work and always return calls. Great group of guys.

Great work and great, friendly service. My Honda Ridgeline was having misfire issues, and I finally…read morenarrowed it down to it needing either a valve adjustment and/or a piston ring job. Either way, with over 200k miles on it, it was going to be (hopefully) less expensive to swap the engine. I called around and Rockys miraculously said they had a used engine that just came in, and they could work on it later in the week. Unfortunately, if turned out that the engine wasn't exactly compatible. To try to make a very long story short, I ended up leaving my truck there for almost 2 months. I had to order am engine from the mainland that took 1 month to arrive. Once it did, they worked on it right away, and it was done within a week. They did have to change out several items from it, for to is age, but I finally got it back, and it's working great. The overall cost was a bit higher than expected, but it is what it is. The only reason for not giving them 5 stars is for to the fact that they didn't realize that they didn't have a compatible engine in the beginning, so I wasted 3 weeks, and spent over $600 in car rental fees, before finding out they didn't have a compatible one, and I needed to order an engine. At least the work is done, my truck is running great, and they were very responsive the entire time. They do great work.

I called Top Level Cars to get my brake pads and rotors replaced as well as checking my check…read moreengine light (I thought it was the O2 sensors). I called them up and they were able to take me the same day, got it done in a few hours and were able to use my own provided parts. The shop is extremely clean and the bay looks organized, seems they work on many different makes and models. After picking up my car they didn't install the O2 sensors because I didn't need it. The guy at the front went through what the cause was and gave me some tips on preventing it and they didn't even charge me! Car is running great so far. Great service and they earned a new customer, I will be back to service my other cars here soon, highly recommend this shop.

I found this place using yelp for recommendations. Top Level Cars responded with a reasonable…read moreprice, so I made my appointment. This place is one of a few places that opens on the weekend making it more convenient for me. During my car service, they found additional repairs needed that I kinda suspected but was unsure about. They gave me another quote, and I agreed to it . Got my car the next day, and was pleasantly surprise that the car