I'm a small business owner and I rely on my work van to service my customers. Yesterday morning, I…read morewas having trouble with my starter, which forced me to reschedule all my appointments. I started calling around and other mechanic shops told me they could see me in a few days, but my business depends on my van. I'm so glad I called Nanea at Willy's. She treated my situation as if it was her company. She told me to bring the van in, she ordered the parts, and my van was up and running that day! I couldn't ask for better customer service! Thank you Nanea and team, I was able to complete my projects for the day!

Save your money and go somewhere else! 0 stars don't go here horrible service and will scam you of…read moreyour money ' i took my car in to get my ac fixed took two hours just to put fluid in ? I told them to fix it and they didn't... pissed off wasted $300 on them .. should've checked the reviews ... save your money don't go here!

Ricky and his shop did it again!!! Absolutely amazing …read more They did the Struts and Bushings and it's like driving a brand new car. I NEVER let any other shop touch my car. The absolutely the BEST SHOP ON THE ROCK!!!

I never write reviews as I really would like to understand people's perspective before writing…read morereviews but me and my ohana are sadly disappointed with our recent services here in Kaneohe Auto Care. We have gotten our cars changed here back then and they used to be good. But now they're rude and have no aloha, only looking for profit and overpricing things. I am not sure if they all just had a bad day, but I tried my best to be really understanding at first. Our earlier experiences over the years were good and we decided that we will stick with Kaneohe Auto Care as they seemed like good ohana and we would like to support them. But our recent 2 experiences changed our view of them. Our recent first experience here was good besides overpriced tires, they promised to give us Falken tires but after the tires and repairs have been done, they told us they weren't able to and changed our tires to MIDAX instead, lying that they were a far more superior brand instead while overcharging us on the tires by $200. After a week, the car had problems again and Kaneohe Auto Care failed to identify an oil leak and oil filter problem which we had gotten checked at another place. When I told them the girl in the front said, "Well what do you want us to do about it?" in a rude tone. On our recent second experience to get our car diagnosed they gave us a set price of $1600 for some car repairs. I also noticed when I first came in, when one of the mechanic was on the phone he was pretty rude to the person in the phone. After confirming again, they were very rude on the phone complaining about the repairs on the car, telling us that we're asking for a lot of repairs after we had already discussed what the diagnostics and the repairs of the car would be, giving us a set price of $1600. After a couple of hours, I decided to call them again thinking maybe they just had a bad day which is why they were rude on the phone and in person, not even making eye contact and ignoring questions I asked multiple times. After thinking about trying to understand them, I called them again to confirm the services and the price -- but to my surprise the person I was talking to wasn't the same girl I talked to in the first place -- it was a man with the same voice that was rude earlier to another customer on the phone. Right from the start of the call, I said Aloha, confirming the repairs and costs, but he was rude right off the bat. He increased the price, overpricing it $1000+ higher than even the Honda dealership here in Windward, and it did not even cover all the car's problems. After discussing with ohana and experiencing that, we decided not to go and just decided on the safety check and oil change after KAC switched our price from $1600 (we had discussed all repairs already and which repairs would be done) but then they changed their mind, doubling the price to over $3000 after giving us a set price of $1600 while Honda ngave us a price of $1900. I tried to be very understanding and polite but the man I talked to was very rude as I kept thinking to myself to try and understand he may have had a bad day and that we're all ohana on the island. We decided not to get the car fixed by them. I came in and while talking and they did not even look at me in the eyes while talking and were ignoring my questions, telling me to sign on the paper instead for the oil change and safety check which costed $140 ($70 was labor). We were looking to have a great service, especially after our cars broke down and the hurricanes on the island have led to many problems only to be met with this kind of service. Where is the aloha? Now they're only looking for profit even higher than the honda dealerships which we originally switched from as honda has usually high prices. I always support local businesses here in Hawaii as I grew up here. But after the service here in KAC me and my ohana will sadly never be going here again. They will find different ways to overcharge you in other ways to make a profit and my first experiences from back then may have been good but multiple recent experiences proved they changed.

Long story short went to a shop to get my transmission drained on my 4Runner, but shop said drain…read moreand flush is same thing so just went with there expertise and did it, but once I got the 4runner back it started hesitating on reverse and sometimes drive. As a business owner one of my customer recommended me island transmission so I went to the shop and right away the owner knew it was the filter. Scheduled it the week after and he replaced the transmission filter and it was all fixed!!! Highly recommended these guys and very professional took them only 2 hours.

Well the transmission is still going strong and without any glitches. It has to be over a year and…read morenot sure how many miles traveled since my trans was worked on. I would guess an easy 12K miles. Great work!

Great work and great, friendly service. My Honda Ridgeline was having misfire issues, and I finally…read morenarrowed it down to it needing either a valve adjustment and/or a piston ring job. Either way, with over 200k miles on it, it was going to be (hopefully) less expensive to swap the engine. I called around and Rockys miraculously said they had a used engine that just came in, and they could work on it later in the week. Unfortunately, if turned out that the engine wasn't exactly compatible. To try to make a very long story short, I ended up leaving my truck there for almost 2 months. I had to order am engine from the mainland that took 1 month to arrive. Once it did, they worked on it right away, and it was done within a week. They did have to change out several items from it, for to is age, but I finally got it back, and it's working great. The overall cost was a bit higher than expected, but it is what it is. The only reason for not giving them 5 stars is for to the fact that they didn't realize that they didn't have a compatible engine in the beginning, so I wasted 3 weeks, and spent over $600 in car rental fees, before finding out they didn't have a compatible one, and I needed to order an engine. At least the work is done, my truck is running great, and they were very responsive the entire time. They do great work.

I don't think there are enough words on the English language that can help me articulate how…read moreGRATEFUL I am of Rocky's Auto Repair! They saved me and my car!! I drive an older solid Toyota and with age, small details come up. As I was parking, my stick shift went completely "buttery loose " and it wasn't taking the command to Park, Reverse, or Drive. As a female that don't know much about cars, I COMPLETELY PANICKED! I called Rocky to see if he could help me and he knew what the issue was right away. The shifter bushing piece had broke. He was so reassuring and made me feel at ease! It was like talking to my dad or my Pops, and out of the sudden my problems and worries were gone. He told me not to worry and that it will be fixed by the end of the day. I had my car towed to his shop and it was literally resolved within less than two hours. His and his team sense of urgency saved me so much time and money, avoiding me to spend any extra cost in a car rental and such. He was so nice and professional, I will never hesitate to contact him again for his services and refer alllllll my friends and ohana to his shop. Thank you immensely Rocky!! You are the best!

super cool, super honest, and super kind people work here! and of course, they know exactly what…read morethey're doing and will not hesitate to walk you through the process of how they are going to work on your car. they treated my CRV like a queen! plus, the shuttle service they offer is SO convenient. next time i need another repair or inspection, it's going to be these guys. guaranteed!

Since your reply is filled with inaccuracies, let me tell what actually happened…read more I brought my car in for a steering issue on my Lexus. I agree that I did take it to a friend's shop first and he checked into the issue. He wasn't able to help because he was going out of town. When I initially contacted Neue Auto, I was told that you fixed all kinds of steering systems. My Lexus has an electronic control unit for the power steering, not a hydraulic one, like most cars. I asked specifically if this is something that you were able to do...when I initially called and when I dropped the car off. That was a SPECIFIC question. Both times I was assured that you were familiar. A whole day went by and no callback. I was told that it would take a few hours to investigate the issue and after repeatedly calling for an update, I was told that at 5pm my car was still being worked on. No callback by 6p so I DROVE down there in my other car only to find the shop locked up. It was the weekend and I did without my car and without any update. I was cool about it and Alvin finally contacted me after I left a message on Monday morning. I was NOT informed that you would not be able to perform the "calibration and [potential] programming." If this was the case and you didn't have the tools to complete the job, why in the world wouldn't I take it straight to Lexus? Let me be clear...you had the car for 3 weeks...THREE Weeks and nothing was being done. Alvin kept telling me he was trying to get in contact with someone at Lexus and get the inside on how to fix it. I got my car out of there because Alvin said you were waiting on someone trying to get a "workaround" for the programming? I have text messages and voicemails about this. Needless to say, the car was unfixed. When I picked up my car, it was FILTHY...there was dirt IN my car and the whole car was dirty. My car is my baby and it has never seen a day that it was that dirty. Alvin pulled the car out and I got in and drove 1/2 a mile before realizing the needle on the gas tank was BELOW "E." I also noticed this huge gash in my dash. That was NOT there before. I went straight to the gas station and had to fill my tank and I called Alvin about the gash. He flat out denied it and went on the defensive. I just threw my hands up and didn't argue. AT NO TIME DID I ASK for any sort of compensation. NONE! I asked for acknowledgement but he just denied it right off. I have the text of that too. I buy local to support, but given your reply, without even having a conversation with me throughout this whole 3 week ordeal, it's clear you have blind loyalty to your workers that allows you to create this false narrative often a customer who just plunked down $2600 for NOTHING. My car was the SAME as when I drove it in. AUWE!! Sidenote: Took my car in to Lexus the following Monday and it was done in 3 days. When I got my car from Neue, I asked for notes on what was done and what else needed to be done. I also asked if they could give me their Lexus contact so that that person could provide any information to the repairman at Lexus. When I picked up my car, the advisor said that the part changed by Neue was unlikely to have been necessary at all. This was a HUGE, EXPENSIVE lesson learned to do my due diligence in competency!

Can not say enough great things about Tony, his wife and their crew. Super honest, knowledgable,…read morethorough and fair. Wonderful people. I will continue to always bring my car to Tony's family run business. Thank you guys!!! One super happy customer here. Mahalo!!

I can't recommend Mobotech and Victor highly enough. They are straight shooters who give great…read moreservice and fair prices.....Thankyou!

Great service and I have to say communication with the customers is on point. Kept me updated the…read morework they were doing and needed to do and gave me options on things needs to be done and the ones I can hold off. Was really fast turnaround. I want expected such quick service on the things I needed to be done to my vehicle. Keep up the good and hard work guys.

Awesome service, they communicate with me step by step, we found out my trans wasn't the…read moreproblem,and they fixed my problem. And saved me money!!! So if you think it your trans take um too alltrans plus,Mahaloz

Great service, communication, and - most importantly - they were willing to work on my car!…read more I drive a 1968 Ford Mustang. Now, you can honestly order almost anything you might need for a classic mustang, but most shops hear that you have a classic and they won't even look at it. My transmission (original) had a leak and was slipping. After calling numerous other shops, I found AllTrans. We were a little challenged in scheduling due to the Mapunapuna roads that flood (who wants to drive through that with their classic auto?) but once I was able to drop off my baby, all was well. The owner, Mike, wanted to take a look at her before I departed to ensure that it wasn't just a simple vacuum leak. Nope, tired old tranny that needed some TLC. Pricing seemed fair (my son is in the business on another island and felt pricing was reasonable, too) and communication was good as they performed a complete overhaul. When I finally headed down to pick her up after a little more than a week (I wasn't in a rush), wouldn't you know it but the neutral safety switch decided to die. I was able to order the part to ship to them directly and got a call that she was good to go the same day the part arrived. Mike had personally done the test drive to ensure that all was good and made sure I knew about some other items that he felt need to be addressed. Hopefully my baby will be good for another 50 years (LOL) but I won't hesitate to call AllTrans if I need any further work.

Called in for a quote and was very unpleasant answering my call. Plenty attitude when I just needed…read morea quote to see how much the cost would be. Not sure what kind of business he running with that type of customer service. I wouldn't recommend anybody I know to here

Normally I'm not one to leave reviews, and this is actually my first time ever posting one on Yelp…read more-- but I HAD to share our experience because integrity like this is rare nowadays. My husband and I had been dealing with a persistent noise during deceleration in our 2011 Toyota Camry for over a year. We took it to several shops, spent a few thousand dollars fixing "issues" that turned out to be unrelated, and still had the same problem. We eventually figured out it was coming from the transmission -- yikes! We went to another transmission shop (which I won't name), and after multiple visits and some shady back-and-forth, they quoted us $9,500 for a replacement transmission and wanted $6,000 down just to order it. Weeks later, they claimed the transmission was "lost in shipping" and offered to rebuild it for nearly the same price. Something just didn't sit right with us. That's when I decided to call around, and Certified Transmission Differential was the first shop that actually answered. I spoke directly with the owner, Tracy, and explained everything. Even after hearing what I was quoted elsewhere, he stayed honest -- no upselling, no games. He quoted me $4,500 for the rebuild, less than half of what I was about to pay! From start to finish, Tracy went above and beyond. He opened early so we could drop the car off before work, kept us informed every step of the way, and even showed my husband the damaged parts he replaced. He was incredibly knowledgeable, straightforward, and fair -- even buying another transmission just to get a rare part without charging us extra. In a world where so many businesses overcharge or take advantage of people, Tracy and his team restored our faith in what honest work looks like. Our Camry drives beautifully now, and we finally feel peace of mind knowing the job was done right. If you're looking for a trustworthy, knowledgeable, and fair mechanic, go to Certified Transmission Differential. Tracy has absolutely earned our trust and our future business -- I can't recommend this shop enough!

I also gave details of my car's problem and after a few exchanges, he never got back to me. I…read moreassume he didn't know how to fix the problem and had to watch more YouTube videos. He asked me what sound my car makes and said he'll send me videos of different engine sounds - which he never did. Maybe it is a good thing he never got back to me because he seemed so arrogant and inexperienced.

Jeff was very knowledgeable and helpful! What I appreciated the most is he was able to fit me in on…read morea moments notice. This was such a relief to me. I was worried I wouldn't have a working car or that I would be driving an unsafe car. He first started by helping me troubleshoot over the phone. He met me at a location that worked for both of us and although he said it was kinda on his way, he was actually making a pit stop to help me!!! Luckily he had all the supplies and portable devices he needed to diagnose and turned out to be something he could fix on the spot. He arrived with his wife who assisted him, his beautiful Vanna White. Thank you so much to both of them for helping me in this busy season and on such short notice. Jeff was able to fix the problem on the spot and didn't take him much time at all. He ended up charging me only the diagnostic and essentially did the repair for free!!! Wow! EXCELLENT customer service. Jeff explained to me exactly what he was doing step by step in Layman's terms. After about 30 mins. He also texted to check if I got over the H3 freeway safely. Jeff does mobile auto service which makes it convenient for you. I checked out his website and says he is ASE certified and has been a mechanic for 15 years (probably more now). When I look for service industry people, I look for people who I can trust, someone who looks out for me and who I feel treats me like they would treat their family. That was Jeff and his wife. Mahalo for going the extra mile and showing so much aloha. Will definitely call again for all my car needs.