Good morning, We bought 60 sq feet of 5inch plank by 3/4 in white oak hardwood grade 2 ..I am soo disgusted with what we had when we go it home..3 bundles, which almost half of the wood was between 2 ft and 4 ft with just a few 6-7 foot pieces wow soo terrible wood supposed to be 5 inch wide a bunch of it was like 1/16 wider or 1/16 narrower Our floor installer had to rip up like 4 different rows because of the big cracks between the rows.. alot of the pieces were damaged were the tounge and grooves were so disappointed the say they have the best warranty in the business wrong! wrote emails to head qts, no results actually called the store to complain, got now where got a phone call from a rep told her all the problems we were having with the hardwood she said she wouldn't help us at all with no kind of refund so we lost money with over 4 hours of labor to redo the bad wood rows we are just not happy at all we bought 365 feet of the same wood to begin our install from Missouri hard wood didn't have one problem with any of the wood now because of the 6o sq feet we bought for LL which is junk, we have to buy more hardwood to finish the job we have pics and videos that the floor install took with A WALK THROUGH to show the 365 ft of beautifully laid floor and the horrible install of the junk wood, with the big cracks between the rows.. We just want a refund of the $ 368 bucks we spend on 60 sq foot of junk wood terrible place to do business with Eldon.. read more

I needed a hard to find stair nose for my new floor and I decided to try LL Flooring to see if they might have any stair noses specific to the type of flooring I installed. They had one piece, which was all I needed, and it was no longer in production and not even in their system. He could have charged me for it and I would have paid, but he actually let me have it for free as it was discontinued and not even in their system. That's so rare these days. I think it's a positive reflection on how the business is run. read more

When we placed our order, we were told we'd have our wood within 2 weeks. It's now been 5 weeks and not only do we not have our wood, the store cannot even tell us when it will arrive. I'm not sure it will ever be delivered. We just called Floor & Decor, they price match AND can get us our wood in TWO DAYS! Wish I had called them originally instead of waiting around for 5 weeks without any floors in our house and annoying our installer with an unpredictable eta. DO NOT PURCHASE FROM LL FLOORING!!! YOU WILL NEVER RECEIVE YOUR WOOD!!! read more

Please, please I implore you to read this review before you purchase any product without really knowing what LL in the whole of the US is doing and why. If you dont you maybe regretting the purchase after you request a refund for ANY reason is denied. Be very, very aware that they won't accept any returns IF the boxes have been opened any time after purchase for any reason. This is a complete BS return policy, and in my opinion is an unnoticed fraud. The reason I say this is to make you aware this is NOT about a return policy at all its about forcing you as a customer like me to help raise profits for LL. The 22 boxes we had purchased had labels and installation instructions on the box and posted on-line. It clearly says unless you open the boxes first the manufacture will not provide any refund once you put the laminate on the floor, if you have not inspected the flooring first, a very sensible policy indeed. We called the store and they said very clearly if you open a box no refund for any reason. We did not belief that this was company policy, maybe the employee at the store was not trained enough? We of course contacted customer support right away. We asked multiple questions of the customer support person (name not revealed to protect the support person with retaliation from LL) We asked straight out is the no return policy for any reason correct? To our complete surprise he said NO! We said ok here are the problems: Based on the laminate instructions you must first open the box to determine if any flaws and other problem exist. You also need to open boxes to determine if unseen shipping damage has occured based on no visible signs of box damage? Can this be done in a congruent way with LLs return policy? The response to the question was NO! We then asked about the need to sort each box with every other box, because the manufacturer is genuinely concerned with slight variants in color box to box. In addition, they do not guarantee any box has no duplicates patterns if you don't open and mix the the boxes? Can this be done in a congruent way with LLs return policy? The response to the question was NO again! Then if you buy that statement, LL will commit you to having a floor that will never look good! We asked then what are you referring to when you say the store is incorrect over returns? His response was very interesting! He said we are only authorized to give you a refund for only one box but this NOT a refund but a courtesy payment to you for any inconvenience, seemed very odd to us, we thought this is a way to deter customers from requesting a refund? When they agree to the courtesy refund, they have another got ya! needed before they will send your payment, they require customers to sign a waiver otherwise they will NOT send you the money, this is so you can not go back and say this not enough after you get the money, way to go LL profits are improving! Based on the response we asked are you really LL customer support or a contracted company? He said we are a contracted support company with clear rules set out by LL itself, when I told him how ridiculous the return policy is set up by LL he admitted that it is paid job for him and what he is doing for, on behalf of the LL company's return policy, really depresses him every time he talks to an LL customer. He pointed out that he would work very hard to get you a real refund. He explained though, he has to follow the policy strictly, if we follow the very very arduous policy given by LL, he maybe can get us a real refund! this process is set up in such a way that most people give up trying to get a refund! He said in the country that he works in has a very high unemployment rate and this job was all he could find. He added that this is why so many competing companies are here and that all the people that he knows has no financial choice but to work for the largest cluster of this type of company giving customer support in the world and protecting the clients from refunds. I then turned to a different point of view entirely, I will NEVER purchase any product or service when they exploit other people for profit, I hope you feel the same! Thank you for reading my review, this is the worst company I have ever have used in over 50 years! I have warned family, extended family and friends already. Please ignore any mistakes in my review for grammar, spelling and punctuation! Just digest the reviews intent to help another customer to stay away from LL in entirely. read more

I have mixed feelings on Lumber Liquidators. They do have great prices on hardwoods and laminates. However, they have very limited selection - we originally wanted a particular brand they don't carry (a pretty common one). So just know that going in. Also, if you are doing a whole house re-do (or a substantial amount of square footage) it is best to check that they have enough boxes of the type of material you want in stock - they are liquidators so they may not. Another problem I have with them is that they don't transfer inventory to other stores so you may have to drive all over town if you want something specific and they only have a few boxes at one store (that is how we ended up at this location). They also have a crappy return policy and if you have a problem with your product you are probably gonna have a hard time returning anything - even if the product is defective. It is a a "you get what you pay for" kind of place. Did we save half what we would have if we went to the big box stores - YES! Was their service and product the best - No! This one is in a crappy location, right across from the highway (although you actually have to weave through residential and industrial areas to actually get to the shop). Not much of a parking lot, just a few spaces out front. One bay to get product put into your car and it can be hard to get into if the place next door has people loading or you have people blocking the bay (which happened to us). It is actually a bigger showroom than the one in Park Meadows so that is plus - definitely more product to look at. However, I wouldn't go in looking for a ton of help, they were OK, but to a point. If you know what your doing and need materials on the cheap, then this will probably work for you! read more

LL Flooring - Denver - Showroom - Flooring Near Me - Denver, Colorado

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The staff is very nice and knowledgeable, they keep everything clean and easy find. I like that the showroom is smaller and to the point, it made my decision quick and easy. They even had the product in stock for what I needed. read more

We had horrible customer service. The gentleman behind the counter would not get up to see what we needed. Instead shouted from behind. We asked about laminate flooring and he responed with a smart ass attitude and asked what what we wanted. I asked him to help educated me. He was reluctant and had a piss poor attitude. I feel that if I am about to spend $3000 dollars worth of flooring he should have been a little more attentive and sincere I will go somewhere else that wants our business read more

I just moved to the area and needed rip out carpets upstairs and match specialty wood floors that are on the first floor of the house. I went to Floor and Decor and other places but the team at LL Flooring landed me the perfect floors plus all the materials needed for my stairs as well. I also had purchased vinyl floors elsewhere that were not great quality, so I returned and the LL Flooring team had great options and had them delivered to me that same evening. This store and team have my business for life, for going above and beyond to provide great service and support and also provide me the right flooring in time while other suppliers could not. read more

I own a rental home in Denver, and when it came time to update the house after a long-term tenant vacated, I called four different flooring companies to figure out which to use to replace the flooring. Of the four, Lumber Liquidators - Denver ("LL") really went above and beyond to meet my needs. When I went into the store to view different floor samples, every associate with whom I interacted was very helpful explaining the products and, more importantly, how their sales work and when. They even beat the price on another bid from a competitor and didn't hesitate to do so. The manager of this location, Shawn, was very helpful throughout the whole process. I had a couple boxes of unused flooring when the job was complete, and I was able to easily return them for money back on the form of payment. Speaking of which, LL made it easy to finance by offering no-interest, 36-month financing on the whole order (materials and labor). I was really impressed with their level of service. And to de-bunk any myths out there, LL offers lots of NEW flooring options. Don't let the name fool you. I definitely recommend this location for your hardwood/wood-style flooring needs! read more

LL Flooring - Denver - hardwood floors in an apartment - Flooring Near Me - Denver, Colorado

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Don't walk. Run away from lumber liquidators!! The hardwood flooring I purchased from them was at a very attractive price. And the flooring was beautiful, for about 1 week. The flooring was a pre finished maple flooring, and the finish started looking horrible immediately. It has nicks everywhere, scratches on it just from my dogs paws, and mind you he's a 10 pound yorkie. We now are going to have to pay a flooring professional to refinish the floor that is less than a year old. Products are cheap and you get what you pay for. As well as they do not stand at all by their warrantees. Don't be tricked by their cheap pricing, you'll wish you had never walked in their store. It's all too good to be true. read more

We had LL install a solid wood floor in our house. The floor is red oak with a natural (no stain) finish. About 1300 sq ft. The manager, Sean, was great to work with. We had LL come out and provide an estimate. The cost to do the estimate was $25 but is refunded if you hire them. We had several estimates from different companies, and Sean worked with us to make the best quote possible. He told us about how long everything would take and communicated well throughout our install. LL delivered the product into our home on the date promised. We had LL arrange for the install. The install crew called us immediately after the floor was delivered and arranged a time with us. They came on time and did a great job. The crew had 3 men, Jose was our lead installer and checked with me whenever he had a question. He wanted me to be happy with every aspect of the floor. The crew worked very hard for 3 full days. They did a perfect job on the detail cuts and the transitions. Very simply, the floor looks great! read more

professional, they followed up quickly when a part was lost in the mail. The manager personally dropped off the part on his way home.

Lumber Liquidators was easy enough to work with, but they use subcontractors for installation. We were connected with the "more reliable" one, Flawless Flooring. We were supposed to have new flooring installed back on Labor Day, only the crew showed up "metered" the wood and decided it was to damp to install. Only the wood had been in my bone dry house for 5 weeks (all of August). I think they wanted Labor Day off, but maybe I'm being critical because of the way it played out from there. I got them to come back 5 days later on Saturday. They were late, but worked hard for 3 hours. They left for lunch and didn't come back. I spent 4 hours that evening asking for a firm commitment that they would be back the next day to finish the other half of the demo and install flooring. The next morning, they didn't show at 8:30am as promised, or even at the 1pm they promised, but after the 3pm they promised. They worked hard, finished the demo, cleaned, and we agreed to install another day (it was almost 5pm). In the meantime, the owner text me that they were late because one of the men was sick. I told him that would be a great reason to reschedule, especially during a pandemic. He assured me the "sick" installer at my house didn't have Covid-19, but had had a stroke that morning- what the heck; why was he working and not at a hospital? It was news to the workers who assured me they were both fine. Another issue was that each side of the room had been floored seperately and were uneven until the flooring came out (subfloor is the same throughout the entire room being floored). The separate installation materlials were discussed when we got the estimate, nd again when we booked the job and paid for it - its on our contract. The crew didn't want to finish demo because they thought the floors wouldn't be even enough to install. Either way, you can't instal wood plank on tile backerboard and thin set. Once it was out, as I had tried to explain, the subfloors were even. I called LL Flooring the next day and recieved great service. We paid for demo and hauling and got a refund for any installation fees that we paid. We decided that we'd rather intall it ourselves than deal with unrealiable subcontractors. read more

We bought the new bamboo flooring for our new pad. Best deal in town. You pay what you need for your house flooring. Its a carpenter's dream if you are into DIY for your home's upcoming projects. PRICELESS!!! They do provide Installation if you are not keen to DIY for yourself. The phone number will be different though. They have two other outlets in Boulder and Colorado Springs respectively. read more

We bought laminate for our 1300sq ft house, this lumber liquidator location was convenient for store pickup (otherwise we would have to pay for shipping), though the employee could seriously use some training and lacks some common sense. From trying to load the whole 2000lb worth of flooring material onto a little trailer (with only 500lb limit), to not being able to do simple math and tries to short us on $$$. To not exactly knowing what kind of products they offer because "My computer is down, I can't look up in the system" when the sale flyer literally tells you the kind of product they carry. It seems like the store manager is the only person that knows anything around there. If you want flooring with a good price, this is the place to go. I wouldn't say their flooring is the best but for the price, look/feel of product and quality, the flooring at Lumber Liquidators does hit the sweet spot. read more

Excellent customer service - helped me load all of the materials into my car when I picked up my flooring. There was a slight snafu with the order (easily remedied) and they gave me a free gift for the trouble. Definitely recommend read more

Great experience. Demetrius was terrific salesman and was able get flooring installed on time and on budget read more

LL Flooring - Denver - Flooring Near Me - Denver, Colorado

Excellent customer service. Very quick, courteous, and professional. We were debating between 2 samples & were unaware of a sale ending at midnight before we called the next day & THEY HONORED THE SALE PRICE!! We love our floor & are excited to finish our entire upstairs. We have purchased through LL before with similar results. Very pleased overall. read more

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I ordered my flooring here and was very happy. They have great service. They under promise and over deliver!! My flooring came much sooner than they said and we're able to hold it until my contractor was able to pick it up. I would definitely recommend. The staff is friendly and knowledgeable. read more

I was pricing flooring and found that LL had the best pricing for the quality floor we were looking for. I paid them $25 to have my house professionally measured and to provide and installation quote. I had also recently had my house professionally measured by another company to compare their installation prices. The LL installer measured the house and told my husband he would have a quote completed by that evening. He did email the quote, however the file he sent was corrupt. My husband emailed and told him about the corrupt file and asked him to redo it. The installer just resent the same file in a different email, ugh! I called the store four times in four days to try to fix the problem with the quote and had no response. Finally, my husband and I drove to the store, which is not conveniently located to our house. Once at the store, I explained the situation to the manager and was only offered an I'm sorry. Terrible customer service when you're customer was completely inconvenienced on the business error. The manager did print the quote. When I saw the quote, I was disgusted. The quote had approximately 100 sq ft more product than I actually need (this is in addition to the additional product needed in case of errors, etc). There were also pieces of trim that are not needed for my house. For example, we are removing all carpeting in the house, the installer added several feet of carpet trim in addition to the trim we actually need at the tile floors and stairs. Also, the quote did not break down the installation prices, ie. demolition and installation prices. When I asked the manager about all of the above items, he said, "I don't know, I will have to speak with the installer and get back to you tomorrow." Needless to say, four days later, I'm still waiting for the phone call. I did order my product from LL online and picked up my product because as mentioned, their prices are very good which is the only reason I'm giving two stars. The online ordering and store pick-up was painless. I have contracted with a more professional installer that is more open and honest about their installation pricing. read more

Do not use this company if you want your project to be completed remotely on schedule. We ordered flooring from them mid-April and were told the product would be in the store in two to two and a half weeks. Here we are almost two months later and the product has not even shipped yet. This is costing us money as it is delaying the sale of our home and will now require us to hire someone to install the flooring to get it done ASAP. They seem completely unfazed by this and have offered no alternatives or concessions. read more

After my experience with Lumber Liquidators in Park Meadows I wasn't too keen on going back, however the flooring we bought from them had so many defects in it that I ended up having to go back and buy some more to finish up a project. They make you sign a gigantic waiver noting that they have zero return and exchange policy. Once you load it into your car they wash their hands of it. You really should inspect everything while you're standing there, but who can do that? Anyway, the store in Park Meadows didn't have any more of our type of floor in stock, but I needed 3 more boxes to finish and the store in Denver had "over 8000 sq ft" of it in stock (according to the guy on the phone). They won't transfer between stores so we had to drive way out of the way to go to this store (you can order online but shipping ain't cheap and it says it can take up to 15 business days unless you pay $300 for FedEx). There was only 1 person up front when we got here and 2 other people waiting to get checked out, so it took forever to get helped. This location isn't in the best location and parking is non-existent. They have 1 loading bay and the guy in front of us was just sitting there after they loaded him up. Regardless, the guy helping us and the guy who brought it from the warehouse were nice enough, but I'd definitely think again before coming here to buy floors. Read the reviews online and make sure you know what you're paying for. read more

Overall--Meh. It's a borderline 2 star, but I'll give it 3 due to good prices on the products they do have. So....Prices are good. You'll pay about half (maybe a little more) than you'd pay at Home Depot. 4 stars. Service- not so good. 2 stars. Local store didn't have it in stock, had to drive to this store to buy it. No instructions on how to install. Went back to get instructions, they gave me the wrong instructions. Handyman installed it for me, took him a day to figure out how to make it work. Never did figure out how to install the threshold covers with their hardware. Ended up just nailing them down. You get what you pay for. Product was good quality, low cost, but service was low quality. If you have a professional installer, you'll be fine. If not, could be a bigger pain than you want to deal with. I would recommend them to professionals looking for good prices. I would not recommend them for the DIY installer. read more

My husband and I redid 1 room on a tight schedule. We didn't plan ahead terribly well and started ordering flooring only about 2 weeks ahead. LL proved to be very accommodating, getting the unfinished hickory we wanted shipped in from California very quickly and at no additional charge, so we had enough time to let it acclimate on site before we installed it. I have to admit we shopped almost exclusively on price, and they definitely had the best price. Everyone was very up front about underlayment recommendations, delivery costs (leading us to pick it up ourselves in 3 separate loads, which took time and annoyance but saved money), restocking fees & timing. We did have some issues with installation (pretty much self inflicted, and more an issue with Harbor Freight's flooring nailer instructions than LL), and there were some warping and gouging issues with individual planks, but over all the quality of the wood was what I expected - we were going for a more rustic look (hickory), and so variation in color & markings etc. wasn't a problem. If you want a perfect, consistent, mirror-like finish, you should not be installing floors DIY. Also, if you pull a warped board when installing, and you will, you just need to have the sense to discard it and move on with you life. We ended up with 2 bundles of wood intact when we were done (I went with their recommendation because I was expecting more wastage than we actually had), and the return/restock was smooth and painless, subject to the restocking fee which was clearly disclosed up front. I think if you go in with your eyes open (knowing their terms, doing your research in advance on how to do your installation, accepting that there will be a certain amount of wastage, particularly if you are getting mill cut boards, going with unfinished flooring IMHO so you can control the quality of your finish, and generally just accepting that stuff doesn't install like HGTV ads imply) you can get an exceedingly good finished product at a very reasonable price. Given that you aren't paying for service & labor, I guess the "you get what you pay for" reviews are correct - but you absolutely get a lot of bang for your buck. read more

Bought our new kitchen LVP flooring from Lumber Liquidators. The tile arrived quickly but the molding took about 2 week to arrive. Once the molding was in we picked everything up from the store and received a call from the installer that evening to schedule the job for the next morning. They arrived right on time and did an amazing job! Tore out all our old flooring and laid the beautiful new tiles. The finished looks awesome and the installers were very friendly and professional. read more

Don't buy here. I ordered a large amount, paid and waited. And waited. They never called me. When I called, I was told it will be there Friday. On Friday I call and it will now be Monday. On Monday i am told it's on backorder and will be 8 weeks. I don't believe them. Imagine if you ordered for a customer build. You would be fired. I canceled for a refund. Total waste of time. read more

I have had nothing but good experiences dealing with Lumber Liquidators. I've been to two of their stores, and called on the phone, and every time I've dealt with someone who resolved my issue. I feel like the people who leave bad reviews are looking for the kind of service you would find a designer or boutique flooring store where the staff fawn over you but the prices are two or three times as expensive. The bottom line: If you want cheap flooring and are willing to do your own thorough research, then this is the place for you. read more

Horrible, don't buy anything from this place. They gave me damaged material that they wouldn't take back. Seriously GO SOMEWHERE ELSE!!!

After researching several flooring suppliers for our wood floor, we settled-on Lumber Liquidators in Denver for our Brazilian Cherry engineered wood floor. Eric, one of the guys in the office, was very helpful and informative. He answered my questions, but didn't seem pushy or salesy. We choose the engineered wood because we didn't want to over-spend on our house since it's not a very high-end one. The engineered wood fit our budget and really gives the house a beautiful upgrade. Everytime I walk into the living room, I can't help but exclaim, "This floor is GORGEOUS!" The variation in colors of the individual boards is just enough to give it character without being too busy. The finish is a satin-like finish that's just right and we are hoping it will be durable into the future! It was very easy to install, just rip up the old flooring; make sure the underlayment is level; put down the quiet walk padding and then "click n lock" the flooring pieces into place! Of course it helps to have a husband who is very good at putting these things together and I trusted him to make all the cuts - but it went together in 2 days and is exactly what we wanted! I'd recommend this floor and this store to anyone who is looking for quality at a fair price. Whether you do it yourself or have someone install it, I can't imagine that you wouldn't absolutely love the resutls. Great store! Great guys at the Acoma store and a floor that we are really happy with! Debbie Fiskum, Perfect Transformations Home Staging & Design in Denver read more

Purchased beautiful natural hickory 7 inch flooring a couple of weeks ago. We decided to install ourselves. Demetrius was very helpful in helping us figure out everything we need. We are almost 1/2 done installing and we are loving the look! Highly recommend. We are using the glue down and not as much work as we thought it would be. Thanks Demetrius for all of your help! read more

Great customer service for my purchase of vinyl plank flooring for my kitchen. They even called to see how the project went.

I bought my flooring material from them. They sold me the wrong material and refused to return it. I went a head and installed the flooring. After only 6 months after installing the hardwood floor. The peaces separated and when I called there customer service and emailed pictures. They did nothing! They do not stand by there warranties. Do not buy from them. I will never do business with them ever again read more

And if we could do zero stars, I would have done that! I only wished I had looked at the reviews first before buying. Just purchased some high-end laminate products and along with it, some padding that they recommended to get. Now, the flooring I bought already had a pad backing but I was told that additional padding would be beneficial. So, $400 later and my contractors start working on the project. They lay down the padding and attempt to put the flooring on top of it. They notice that the floor boards won't lock into place property and tend to curve in so they remove the padding and read the instructions on the flooring. It clearly says to NOT USE any additional padding - so they didn't, and the floor went in nicely. I noticed some comments/reviews about the flooring deteriorating after installation and I have to wonder if extra padding was used when the directions clearly say not to. I went to the store to get my money back for the padding but because it was over 30 days, they wouldn't do the refund. Even after I pointed out that they shouldn't have sold me the product to begin with, they insisted that they did many floors with the additional padding (and could this be why some of you are having issues???).. My contractor did the right thing by following manufacturer guidelines and as a matter of fact, on page 2 of LL receipt, it emphasizes to use the manufacturer's guidelines. I would also highly recommend not using their services as their product knowledge is obviously deficient and forget about Customer Service - it doesn't exist. Off to start a Small Claims against them - can't stand establishments that treat their client's this way - I would have even considered a 20% re-stocking fee or something but they just pushed me out the door! Please don't go near this place - Floor and Decor is a much better option and their prices are very comparable. read more

Lumber Liquidators follows a script for their warranty work for defective flooring. They start out requesting pictures and sign off on something .... then do not respond for a while. Then they finally call back after repeated emails and calls (3 months) with questions about the "installation technique" REALLY! Then they ask about moisture REALLY? Then they ask you to send them a sample of the remaining flooring 6 months later REALLY? Even though they NEVER send anyone to actually inspect the flooring in 7 months! Even though their own employees at a store 4 blocks from my house say they have had " a lot" of trouble with my flooring. Simply put THEY ARE CROOKS and don't care about warranty obligations. As for the great CHAY the customer service rep? She's a rep alright but "customer service" not likely read more

Excellent customer service and unbeatable prices!! Highly recommend stopping by this location. The store manager was very knowledgeable and helpful! Very pleased with the service and even more the product quality! read more

Really pleased with the flooring purchased and with the customer service. The hardwood floors looks great and any issues were quickly resolved. Jason and John were exceptional!!! read more

Holy shit, this place. We stopped by this location twice today, once to get samples and then to purchase the flooring we chose. They didn't have all the samples we wanted in stock and didn't bother working with us to purchase any to take home. After driving back to our house to make a decision we stopped by again to purchase the flooring and what they planned to give us when we pulled up to the dock were opened boxes and damaged planks. Wtf?! It was all they had in stock but the dude in the black framed glasses would've totally loaded it in our car if we hadn't inspected it. The other two associates were nice but the end of our experience there made me give them one star. read more

In March 2013, our family joined together to purchase and install laminate wood floors for our aging parents. We selected the material from Lumber Liquidators for a balance of cost and quality from a supplier that (we believed) would stand behind their product. While none of us are professional floor installers, we are all experienced home renovators and opted for a product that was clearly promoted as being appropriate for homeowner installation. Less than a year later (and well within the warranty period), there were pronounced gaps and chipping in the flooring. We immediately took steps to act on the product's 12-month warranty. From our initial contact with Kerry, we have been put off or ignored. Once we finally mentioned reviewing their product in Internet forums, we were sent boilerplate information about why floors might gap. There was no acknowledgement of the chipping nor of our repeated attempts to resolve an issue we fully believe to be covered under the product warranty. read more

I measured the space I was putting flooring down and took it in with me when I purchased my flooring. I was told that I would need 15 boxes. So with out question I paid for my boxes and took them home. After I finished putting in my floor I had 3 full boxes left. This morning I called to see if I could return the boxes and was told that there is a 20% restock fee!!!!!!!!!! They were the ones that told me how many boxes I needed. I didn't just go in and ask for more than I needed so I could return them later and lose my money. When going in do not trust them to give you what you need. Take your time and figure it out yourself. I am sure this is just a way they can make a little more money and screw their customers. read more

If I could give zero stars, I would. The horrible customer service and product continues... First, we measured the space for the flooring we needed. We were doing A LOT of work, as we were remodeling our entire house. Bottom line, we spent in the neighborhood of $6,000 on product (wood for main floor, vinyl for downstairs). So, we took the room measurements to the store, and were told how many boxes of each product we needed to purchase. When the installer came to do the work and began opening boxes of the hard wood, some of the material was damaged. I called LL and was told that they do not take back damaged material, so I was out of luck. The second problem was that even with a significant amount of damaged material, there were still multiple unopened boxes of the wood left over. I again called LL and was told to bring it into the store. So, we loaded it all up and drove into the store. When we arrived, they said that they could not accept any of it because it had been more than 60 days since we bought it (EVEN THOUGH THE BOXES WERE NEVER OPENED AND IT WAS THEIR MISTAKE). We left angry. Fast forward a year. We had some water damage downstairs and needed to re-order some of the vinyl. Called LL, as they were the only company to carry this vinyl. They said that the item had been discontinued so they only had about half of what we needed in the store, and would call around for the rest. They were able to find the rest of the materials that we needed, but charged us more than the cost of the material in shipping!!! Even though their website says free shipping to local store, they refused to honor it. So, a small project to repair water damage just turned into an expensive project! They don't care what happens once they have your money. DON'T SHOP AT LUMBER LIQUIDATORS!!!!!! read more