Christian and Elysia helped me big time and went the extra mile to help me find the right batting…read moregloves in the color I needed. they were amazing

I had a great experience with Gabbie at the check out because I asked her to see if I had any money…read moreleft on my gift cards and one of the gift cards went through but the other didn't and after swiping 3 times she took the initiative and manually put the numbers in to see if there was anything on it. thankfully it went through and not only did I have enough to pay the remainder of my purchase for my soccer ball and pickle balls but I had an additional $15.75. Thank you very much Gabbie for going above and beyond for me. Much appreciated.

Really good store with lots of local creations, and really tasteful selection of cool brands of…read moreoutdoor gear. This is an actual sole proprietorship in a workd of chain stores, so there's quirky parts to it. But I always find something really cool here and have really interesting conversations with the owner Steven. It feels really good to go into a store, which is actually curated by somebody who's had a lifetime of running retail, so it's not all pre-programmed generic, but filled with interesting things in every little corner.

Hi Steven P or Management,…read more The individual working at the store today is unbelievably rude - no sense of customer service - walked in never looked up from his cellphone to acknowledge anyone. I was looking at a sweater didn't see my size - I continued to carry on in the store because I genuinely love it. Today the back room was covered in open boxes making it very difficult to shop regardless I found a stack of the sweaters (the one I was looking for). The guy working proceeded to yell at me stating they were all out. I said I'm looking for the grey sweater in a large - to which he replied "we don't have grey". I pointed at the stack and I know I'm not color blind but maybe he is, so I said that's grey. He pulled the sweater out and throws it at me! Yes throws it! He was mad he had to get off his seat, his phone and actually work. I put everything down my family and I walked out! Individual working on Thursday 7/27! As a business owner I would like to know how my employees are interacting with customers. This unfortunate situation just pushed me out, I'll take my business somewhere else

For as long as we've been coming up to Woodstock and driven to Belleayre in the early 2000s to try…read moreand ski (skiing isn't in our cultural DNA), we've always breezed past Potter B. To us, it was just a ski shop: snow gear, goggles, jackets, repeat. But then, in late March '25, hubs spotted a large Teak patio sale sign. We both did a double-take. Curious, we rolled in one Sunday, about an hour before closing and let's just say, the surprise was real. The showroom is spotless. And that earthy teak scent lingered everywhere. The teak patio pieces were gorgeous- just priced a bit out of range. But we lucked out big time and scored a black metal patio set already rust-treated. A solid win. Service was outstanding. We spotted a floor model and liked what we saw. We'd asked if we could take it home- as long as they were willing to knock a little off the price for it being on display. They didn't blink. Deal done. What's more, we'd also asked about delivery since we're not far off and two of the guys delivered the set in a snap!

Had a fantastic experience at Potter Brothers. Kyle helped with the purchase, and Adam went above…read moreand beyond fine‑tuning my wife's ski boots after a day on the mountain. His knowledge and patience were outstanding. This is exactly the kind of service you get from a family‑run shop--and why we'll always choose them over buying online..

These guys are the best when you need your bike fixed or serviced. Kind, accommodating and…read morecommunicative. Steve and his crew make you feel like they actually care about getting you back on the trail.

Brought my bike in for a gear adjustment and after spending the $75 on the gear adjustment my bike…read morestarted to "ghost shift." I brought it back because it was ghost shifting and I had a "light" crash ... Went to pick up my bike AGAIN after just bringing it there, regardless of the "small" crash the bike was going to have to go back after the initial gear check / repair for $75 because it was (ghost shifting) so regardless it had to go back ... Pick it up for a second time and they over charged me $20 bringing my bill to $120 .... They took the $20 charge off and left my bike repaired with a badly scratched derailleur on it even though I brought a fresh one with no scratches in on the second visit... Not the best experiences, just calling it how it is / was too. I mean who repairs a bike with a fresh hanger but leaves the derailleur looking like shit.. Located in my town but if I don't have to back I won't go back! Spent close two $200 in two repairs and both times left unhappy.. Actually on the first repair I had to bring it back beside for $75 it shouldn't make sounds and should work accordingly, no!?! SUPER UNHAPPY. Now I need to bring it to another bike shop to have the derailleur taken care of and my handle bars wrapped was left looking like shit and when I brought it in I said I had handle bar wrap but no one asked if I was happy or need anything else situated before they went on vacation and before I picked it up. If I opened a bike shop I know I could do better and it starts with BUILDING RAPPORT AND ACTUALLY CARING!

Volunteers beware. If you are not liked by the council leadership you will suffer personal attacks…read moreand maybe worse. I refuse to donate my money to this local council after being involved for more than 30 years. I still volunteer on a limited basis to try to give scouts the best program possible considering the sad state of management and financial standing of our local council.

Serene little spot in the Catskills of upstate New York. Perfect place to enjoy nature on the…read moretrails or on their surprisingly large lake. My girlfriend and I spent a few hours here on a Sunday afternoon in May. If you rent a boat you can keep it out as long as you want, and you have access to the whole property for the entire day. We spent awhile in kayaks and had the whole lake to ourselves for the entire time. We then spent some time down at the swimming hole and had that to ourselves as well. Everyone who works there was incredibly friendly and helpful. Beautiful day overall and the perfect end to a perfect weekend getaway.

Oh what a magical experience. My boyfriend Tom and I kayaked the lake that the owner Jim so kindly…read moreadvised us of all the animal population. Birds, turtles, fish, beaver dams. It was so wonderful we came back a second day, and took use of the grounds by the swimming hole. You truly felt like you were on another planet. It was amazing and will revisit!